Waverly Heights

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Gladwyne, PA

CMS overall rating

P.o.box 179, 1400 Waverly Road, Gladwyne, PA 19035 View map

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Waverly Heights accepts Medicare and private pay.

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Waverly Heights accepts Medicare and private pay.

Overview of Waverly Heights

Serving Montgomery County residents through personal care, memory support, skilled nursing and rehabilitation, home care, and care management, Waverly Heights operates as an 82-bed nonprofit Life Plan Community in Gladwyne, Pennsylvania. Waverly Senior Services manages the community, which accepts Medicare and private pay. Staffing is the facility’s defining strength. Nurse staffing averages 6 hours and 15 minutes per resident per day, placing Waverly Heights 9th out of 203 skilled nursing facilities statewide, a level of direct-care coverage that significantly exceeds the Pennsylvania norm. Across six inspections from 2021 to 2024, the facility averaged 6 deficiencies per year, roughly 28% above the state average of 4.7. The most recent renewal, in October 2024, cited 8 deficiencies tied to medication management, record confidentiality, and documentation practices; all corrective plans were accepted and implemented by December 2024. A May 2023 renewal closed with zero citations. No fines, Immediate Jeopardy findings, or substantiated complaints appear in the inspection record. The campus is built around an active, residential lifestyle. Outdoor amenities include a putting green, pool, dog park, and working greenhouse, along with bocce courts, a walking path, and an outdoor dining patio. Memory support and respite care are available on-site. The facility’s current occupancy rate is 70%, below Pennsylvania’s average of 78.7%, indicating near-term availability for families planning a transition. Waverly Heights fits older adults and their families who are planning a long-term care continuum on a single campus, particularly those prioritizing high staffing ratios and a lifestyle-forward residential setting in the western Philadelphia suburbs

Facility Direct Line (610) 645-8600

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

6h 15m per day

vs avg

1 of 6 metrics below state avg

Standout metric Weekend RN is +301% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	2h 38m per day	▲ 235% State avg: 47m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1m per day	▼ 97% State avg: 55m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	3h 54m per day	▲ 77% State avg: 2h 12m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	6h 6m per day	▲ 74% State avg: 3h 31m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	15m per day	▲ 152% State avg: 6m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	2h 12m per day	▲ 301% State avg: 33m per day · National avg: 28m per day

Capacity and availability

93 days

82-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 6 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

70%

Lower than the Pennsylvania average: 78.7%

Occupied beds

57 / 82

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

StatusLicensed

IssuanceJune 8, 2026

ExpirationJune 8, 2027

CountyMontgomery

License LevelFULL

License Number127820

CMS Certification Number395718

Waverly Heights is legally operated by Waverly Heights Ltd.

Owner NameWaverly Heights Ltd

Profit StatusNonprofit

Rehabilitation Services

Respite Care

67 Total Daily Staff PA avg: 76.9

50 Waking Staff

0 Resident Support Staff

57 Residents Served

2 Current Residents

Minimum Age60

Fitness Center

Pool

Croquet Court

Bocce Ball Courts

Putting Green

Walking Path

Dog Park

Vegetable & Flower Garden

Outdoor Dining Patio

Greenhouse

Since 2021 · 5 years of data 24 citations 5 complaints 7 inspections 1 waiver

Inspection Score

5 points below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
1
vs 0.9 avg
↑ 11% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Latest Inspection October 9, 2024 Renewal

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	24	63	This facility has 62% fewer total citations than a typical Pennsylvania assisted living residence (24 vs. PA avg 63).↓ 62% better Rank #149 / 482 Total citations — State benchmarked This home is ranked 149th out of 482 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2021.	4.8	12.6	This facility has 62% fewer citations per year than a typical Pennsylvania assisted living residence (4.8 vs. PA avg 12.6).↓ 62% better
Citations per inspection Average citations per inspection.	3.4	5.7	This facility has 40% fewer citations per inspection than a typical Pennsylvania assisted living residence (3.4 vs. PA avg 5.7).↓ 40% better Rank #214 / 482 Citations per inspection — State benchmarked This home is ranked 214th out of 482 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	7	11	This facility has 36% fewer total inspections than a typical Pennsylvania assisted living residence (7 vs. PA avg 11).↓ 36% better
Inspections with citations Inspections that resulted in at least one regulatory citation.	5	8	This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	71%	73%	This facility has 2 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (71% vs. PA avg 73%).↓ 2% better Rank #288 / 482 Inspection citation rate — State benchmarked This home is ranked 288th out of 482 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	5	4	This facility has 25% more total complaints than a typical Pennsylvania assisted living residence (5 vs. PA avg 4).↑ 25% worse Rank #110 / 482 Total complaints — State benchmarked This home is ranked 110th out of 482 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 482 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	1	0.8	This facility has 25% more complaints per year than a typical Pennsylvania assisted living residence (1 vs. PA avg 0.8).↑ 25% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The October 9, 2024 renewal inspection found eight deficiencies, all corrected by December 11, 2024 with accepted plans of correction.
The main deficiency themes in 2024 included medication management errors, unsanitary medication storage, and missing or unsigned resident support documentation.
The facility had repeated failures to timely report medication incidents and overdue medical evaluations in multiple 2024 inspections, showing ongoing compliance problems.

Show Inspection Reports

Inspections since 2023

Total health inspections 3

State average N/A

Last Health inspection on Feb 2025

Total health citations

State average N/A

Citations per inspection

2.67

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 8 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

8 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 3 years)

Infection Control moderate citation Feb 21, 2025

Corrected

Pharmacy moderate citation Apr 25, 2024

Corrected

Resident Rights moderate citation Apr 25, 2024

Corrected

Abuse/Neglect moderate citation Jul 20, 2023

Corrected

Total staff 95

Employees 80

Contractors 15

Staff to resident ratio 3.28 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 35

Average shift 7.1 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 22,749

Nursing staff breakdown

6.9 hours

7.7 hours

7.1 hours

Contractor staffing

2,794 contractor hours this quarter

Respiratory Therapy Technician: 3 Speech Language Pathologist: 3 Qualified Social Worker: 2 Physical Therapy Assistant: 2 Other Physician: 2 Occupational Therapy Aide: 1 Physical Therapy Aide: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	36	0	36	9,664	92	100%	7.1
Registered Nurse	29	0	29	5,305	92	100%	6.9
Other Social Services Staff	7	0	7	2,796	91	99%	7.9
Speech Language Pathologist	0	3	3	940	83	90%	7.2
Clinical Nurse Specialist	2	0	2	754	61	66%	8.1
Respiratory Therapy Technician	0	3	3	624	63	68%	6
Dental Services Staff	1	0	1	464	58	63%	8
Administrator	1	0	1	456	57	62%	8
Nurse Practitioner	1	0	1	456	57	62%	8
Physical Therapy Assistant	0	2	2	415	57	62%	7.3
Physical Therapy Aide	0	1	1	333	58	63%	5.7
Occupational Therapy Aide	0	1	1	296	37	40%	8
Medical Director	0	1	1	110	24	26%	4.6
Licensed Practical Nurse	3	0	3	61	8	9%	7.7
Qualified Social Worker	0	2	2	43	26	28%	1.7
Other Physician	0	2	2	35	8	9%	4.3

36 Certified Nursing Assistant

% of Days 100%

29 Registered Nurse

% of Days 100%

7 Other Social Services Staff

% of Days 99%

3 Speech Language Pathologist

% of Days 90%

2 Clinical Nurse Specialist

% of Days 66%

3 Respiratory Therapy Technician

% of Days 68%

1 Dental Services Staff

% of Days 63%

1 Administrator

% of Days 62%

1 Nurse Practitioner

% of Days 62%

2 Physical Therapy Assistant

% of Days 62%

1 Physical Therapy Aide

% of Days 63%

1 Occupational Therapy Aide

% of Days 40%

1 Medical Director

% of Days 26%

3 Licensed Practical Nurse

% of Days 9%

2 Qualified Social Worker

% of Days 28%

2 Other Physician

% of Days 9%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 8.3

24% better than State average

State average: 11.0

Functional decline score 15.5

30% better than State average

State average: 22.2

Long-stay resident measures

Significantly above average State avg: 3.7

Need for Help with Daily Activities Increased 23.1%

22% worse than State average

State average: 19.0%

Walking Ability Worsened 12.0%

43% better than State average

State average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence 11.4%

57% better than State average

State average: 26.7%

Falls with Major Injury 0.0%

100% better than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers 5.3%

In line with State average

State average: 5.5%

Urinary Tract Infection 1.0%

42% better than State average

State average: 1.8%

Lost Too Much Weight 1.2%

82% better than State average

State average: 6.6%

Depressive Symptoms 0.0%

100% better than State average

State average: 5.5%

Antipsychotic Use 24.8%

45% worse than State average

State average: 17.1%

Pneumococcal Vaccine 100.0%

15% better than State average

State average: 86.9%

Influenza Vaccine 100.0%

7% better than State average

State average: 93.5%

Hospitalizations per 1,000 days 1.54

8% better than State average

State average: 1.68

ED visits per 1,000 days 1.23

In line with State average

State average: 1.20

Short-stay resident measures

Above average State avg: 3.2

Pneumococcal Vaccine 94.7%

38% better than State average

State average: 68.8%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.5%

Influenza Vaccine 100.0%

46% better than State average

State average: 68.7%

Re-hospitalized after SNF stay 12.8%

45% better than State average

State average: 23.1%

Emergency department visits 10.8%

10% worse than State average

State average: 9.8%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 25.8%

52% worse than State average

State average: 53.7%

Successful return to home or community 53.1%

5% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

67% of new residents, often for short stays.

Typical stay 3 - 4 months

Total residents 29

Medicare

10.3% of residents

Private pay or other

89.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Waverly Heights from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 33.1% ↓ 57.3pp vs 2022

Net Patient Income -$34.4M ↓ ~$1.6M vs 2022

Payroll Costs $17.4M ↓ ~$11.0K vs 2022

Operating Margin -762.2% ↓ 29.4pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	71.6%	71.0%	90.5%	89.2%	89.4%	86.8%	85.0%	83.4%	83.0%	66.2%	71.9%	90.4%	33.1%
Beds	60	49	49	49	49	49	49	49	49	49	31	31	82
Net Income	-$1,675,872	$436,607	-$3,969	$1,573,338	$2,377,532	$3,430,976	$2,159,754	$2,690,035	-$947,245	$688,240	$2,133,272	$803,998	$699,419
Gross Revenue	$22,491,534	$23,940,261	$25,865,005	$5,615,839	$8,136,935	$8,652,901	$8,850,627	$8,964,351	$9,165,945	$7,702,150	$6,485,876	$7,110,789	$7,168,546
Operating Expenses	$24,834,329	$24,459,217	$26,433,374	$27,398,554	$28,602,461	$29,277,055	$30,071,710	$33,270,053	$34,706,657	$35,942,536	$35,671,080	$37,354,049	$38,951,449
Net Patient Income	-$4,823,597	-$3,096,916	-$3,200,519	-$22,941,752	-$23,533,169	-$23,895,512	-$24,606,218	-$27,407,924	-$29,312,535	-$31,489,735	-$31,636,454	-$32,868,408	-$34,433,574
Net Patient Revenue	$20,010,732	$21,362,301	$23,232,855	$4,456,802	$5,069,292	$5,381,543	$5,465,492	$5,862,129	$5,394,122	$4,452,801	$4,034,626	$4,485,641	$4,517,875
Payroll Costs	$10,335,021	$10,807,654	$11,667,930	$12,198,122	$12,759,064	$13,220,509	$13,659,247	$14,626,864	$15,968,993	$17,320,600	$16,426,130	$17,416,394	$17,405,384
Operating Margin %	-24.1%	-14.5%	-13.8%	-514.8%	-464.2%	-444.0%	-450.2%	-467.5%	-543.4%	-707.2%	-784.1%	-732.8%	-762.2%
Medicare %	7.1%	8.0%	13.5%	13.8%	13.0%	14.1%	19.6%	24.0%	16.9%	9.3%	13.1%	8.7%	13.3%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	92.9%	92.0%	86.5%	86.2%	87.0%	85.9%	80.4%	76.0%	83.1%	90.7%	86.9%	91.3%	86.7%
Net Patient Revenue/Day	$1,277	$1,414	$1,436	$280	$317	$346	$359	$393	$364	$375	$434	$439	$456
Cost/Day	$1,585	$1,619	$1,633	$1,718	$1,789	$1,880	$1,978	$2,231	$2,339	$3,028	$3,834	$3,652	$3,933
Avg Length of Stay	265.6 days	113.6 days	101.8 days	120.8 days	115.0 days	116.2 days	89.4 days	70.7 days	81.5 days	104.1 days	89.5 days	89.7 days	92.6 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$4.5M

Net patient income

-$34.4M

Nonprofit Nonprofit Corporation

Net patient revenue

$4.5M

Net patient income

-$34.4M

Other income

$35.1M

Payroll costs

$17.4M 385.3% of net patient revenue

Other operating costs

$21.5M

Total costs

$39.0M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (67% of admissions), and a typical private pay stay runs around 3 - 4 months.

Coverage residents most often arrive under.

Medicare 33%

Private pay 67%

Coverage residents most often leave under.

Medicare 39%

Private pay 61%

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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.


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Nursing Home Explorer

What neighborhood is Waverly Heights in?

Waverly Heights is in the Lower Merion Township neighborhood of GLADWYNE.

Is Waverly Heights in a walkable area?

Waverly Heights has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Waverly Heights?

According to PA state health department records, Waverly Heights's license number is 127820.

When does Waverly Heights's license expire?

According to PA state health department records, Waverly Heights's license expires on June 8, 2027.

What is the occupancy rate at Waverly Heights?

Waverly Heights's occupancy is 70%.

Does Waverly Heights operate as a for-profit or non-profit?

Waverly Heights is registered as a non-profit in PA.

How many beds does Waverly Heights have?

Waverly Heights has 82 beds.

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Waverly Heights

Overview of Waverly Heights

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

State Inspection Report (PA)

Resident Conditions (PA)

Additional Policies & Features

Amenities & Lifestyle

Contact Waverly Heights

Inspection History

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

36 Certified Nursing Assistant

29 Registered Nurse

7 Other Social Services Staff

3 Speech Language Pathologist

2 Clinical Nurse Specialist

3 Respiratory Therapy Technician

1 Dental Services Staff

1 Administrator

1 Nurse Practitioner

2 Physical Therapy Assistant

1 Physical Therapy Aide

1 Occupational Therapy Aide

1 Medical Director

3 Licensed Practical Nurse

2 Qualified Social Worker

2 Other Physician

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

Places of interest near Waverly Heights

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