Dove Healthcare – West Eau Claire
Nursing Home, Palliative Care & Skilled Nursing · Eau Claire, WI
ALM Inspection Grade B+ Info ALM's inspection grade is 89 / 100, a B+ — 8 points above the Wisconsin average for CMS-certified facilities (81/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Dove Healthcare – West Eau Claire

Nursing Home, Palliative Care & Skilled Nursing · Eau Claire, WI
ALM Inspection Grade B+ Info ALM's inspection grade is 89 / 100, a B+ — 8 points above the Wisconsin average for CMS-certified facilities (81/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Dove Healthcare – West Eau Claire accepts Medicaid, Medicare, and private pay.
Dove Healthcare – West Eau Claire accepts Medicaid, Medicare, and private pay.

Overview of Dove Healthcare – West Eau Claire

Dove Healthcare, West Eau Claire provides nursing home, palliative care, and skilled nursing in Eau Claire, WI. Skilled nursing provides licensed nursing care on site around the clock, while palliative care supports end of life needs. Short term rehabilitation and long term care are available, so a resident may stay for recovery or ongoing care.

Respite care supports short stays, which can give a family caregiver time to travel or recover. The combination of rehabilitation, long term care, skilled nursing, palliative care, and respite care may suit someone whose needs range from temporary recovery to end of life support. The community opened in 1997 and has 83 beds.

Total nurse staffing is 5 hours and 16 minutes per resident per day, representing the aggregate daily hands on nurse time assigned per resident. A doctor is on staff, giving residents access to physician care at the community. Residents can spend time outdoors in the courtyards and on walking paths, while the salon and spa provide personal care services without requiring a trip away from the community.

Community clergy provide worship services. Payment options include Medicaid, Medicare, and private pay; Medicare may cover short term skilled care after a hospital stay, while Medicaid can matter when savings may not cover a long stay. Tricia Thatcher serves as administrator, and West Eau Claire Rehabilitation And Nursing Center operates the community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 29.4% Above WI avg. ▲ 29.4% Above WI avg.WI average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 4.6% Above WI avg. ▲ 4.6% Above WI avg.WI average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 35.0% Above WI avg. ▲ 35.0% Above WI avg.WI average: 3.7Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 25.4% Above WI avg. ▲ 25.4% Above WI avg.WI average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing Info Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).

Total nursing care per resident / day Info This nursing home is ranked 26th out of 164 nursing homes we track in Wisconsin for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
↑ 21% · WI 4h 22mThis facility: 5h 16m per resident per day, 21% above the Wisconsin average of 4h 22m (among Wisconsin facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. Rank #26 / 164Nurse hours — State benchmarked This nursing home is ranked 26th out of 164 nursing homes we track in Wisconsin for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Wisconsin average, with a ranking across 164 Wisconsin facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
5h 16m

Standout metric: RN, weekends is +111% above Wisconsin average

2 of 6 metrics below Wisconsin average

Staff by category

Q2 2026 · Apr 1 – Jun 30 More info This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2026.
Certified Nursing Assistant9909919,44991100%7.3
Registered Nurse340349,69691100%7.7
Mental Health Service Worker9093,9076774%8
Medication Aide/Technician290293,43991100%6.9
Licensed Practical Nurse140142,78091100%8
Clinical Nurse Specialist9092,2226470%7.7
Other Dietary Services Staff4041,11791100%7.4
Dental Services Staff3035715864%8.1
Administrator1014806470%7.5
Dietitian1014656268%7.5
Nurse Practitioner1013153943%8.1
Occupational Therapy Aide1011572932%5.4
Occupational Therapy Assistant0113233%10.7
99 Certified Nursing Assistant
Coverage 100%
34 Registered Nurse
Coverage 100%
9 Mental Health Service Worker
Coverage 74%
29 Medication Aide/Technician
Coverage 100%
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 83 Rank #84 / 197Bed count — State benchmarked This nursing home is ranked 84th out of 197 nursing homes we track in Wisconsin for bed count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Smaller home · May offer a more intimate, personalized care environment.

Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #43 / 167Occupancy rate — State benchmarked This nursing home is ranked 43rd out of 167 nursing homes we track in Wisconsin for occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 167. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
83.9% This home usually has availability

Based on 69.6 residents and 83 beds. Source: CMS Provider Information, average daily residents (data as of Oct 2026)

Higher than the Wisconsin average: 72.1%
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
77 days

About This Community

License Details

Facility TypeSkilled Care
CountyEau Claire
CMS Certification Number525387
Certification TypeTitle 18 SNF Title 19 NF

Awards

2026 Best Nursing Home badge from U.S. News & World Report

Ownership & Operating Entity

Dove Healthcare – West Eau Claire is administered by Tricia Thatcher.

Owner NameWest Eau Claire Rehabilitation And Nursing Center
Profit StatusFor-profit

Safety & Compliance

Resident Council

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

4 services
Outpatient Therapy
Physical TherapyListed as: Outpatient physical therapy
Occupational Therapy
Speech Therapy

Staffing & Medical

3 services
Doctor on Staff
Tracheostomy CareCare for a tracheostomy, an opening in the neck that helps someone breathe. Care can include cleaning, suctioning, and managing the breathing tube.
Medication ManagementSupport with organizing, administering, and monitoring medicines can help prevent missed or incorrect doses.

Additional Services

7 services
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Long-Term Stay
Physician and Pharmacy Coordination
Daily Living Assistance
Housekeeping
Laundry & Linen
TransportationListed as: Scheduled transportation

Contact Information

Fax(715) 552-1033

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Beauty Salon
Activities
Tabletop Golf

Faith & Spiritual Life

Religious AffiliationCommunity clergy provide worship services.

Room Accommodations

Room Types
Private Room

Contact Dove Healthcare – West Eau Claire

Inspections

CMS Health Inspection History

Since 2024 · 2 years of data · Last health inspection Jun 2026

ALM Inspection Grade

89 / 100 Calculated from CMS inspection data for this community's nursing-home beds
How it compares

8 points above the Wisconsin average for CMS-certified facilities (81/100)

Category breakdown

Citations Typical

54 severity-weighted points (21 deficiencies) · 29% lower than the typical CMS-certified WI facility (median: 76)

Enforcement Strong

No fines on record · 0 enforcement actions

Persistence Concern

30 days to fix issues · slower than the typical CMS-certified WI facility (median: 27)

Inspection grade: 89 out of 100, letter grade B+.
Total health inspections
3 ↓ 52% · WI 6.2This facility: 3, 52% below the WI average of 6.2 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
21 Rank #77 / 168Health citations — State benchmarked This nursing home is ranked 77th out of 168 nursing homes we track in Wisconsin for health citations. Shows this facility's total health deficiency citations benchmarked to the Wisconsin State average, with a ranking across all 168 WI facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 26% · WI 28.3This facility: 21, 26% below the WI average of 28.3 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
7 Rank #155 / 168Citations per inspection — State benchmarked This nursing home is ranked 155th out of 168 nursing homes we track in Wisconsin for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Wisconsin mean across 168 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 65% · WI 4.24This facility: 7, 65% above the WI average of 4.24 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected 21 of 21 citations corrected
Bar = mix of this home's 21 citations, not a state comparison

Lighter shade = corrected

Critical J–L
0 ↓ 100% · WI 0.9This facility: 0, 100% below the WI average of 0.9 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious G–I
1 ↓ 17% · WI 1.2This facility: 1, 17% below the WI average of 1.2 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate D–F
20 ↓ 22% · WI 25.8This facility: 20, 22% below the WI average of 25.8 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor A–C
0 ↓ 100% · WI 0.5This facility: 0, 100% below the WI average of 0.5 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal risk

Latest inspection: Jun 10, 2026 · 9 citations, all corrected

Most cited category: Quality of Life & Care, 9 of 21 citations · 6 categories in total

Citations history
Most recent first
Jun 10, 2026 9 citations
Resident Rights moderate citation Corrected
Resident Rights moderate citation Corrected
Care Planning moderate citation Corrected
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Pharmacy moderate citation Corrected
Infection Control moderate citation Corrected
Mar 20, 2025 6 citations
Nutrition moderate citation Corrected
Nutrition moderate citation Corrected
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Pharmacy moderate citation Corrected
Infection Control moderate citation Corrected
Feb 07, 2024 6 citations
Quality of Care serious citation Corrected
Nutrition moderate citation Corrected
Infection Control moderate citation Corrected
Resident Rights moderate citation Corrected
Quality of Care moderate citation Corrected
Quality of Care moderate citation Corrected
Top deficiency categories
Share of 21 citations
Quality of Life & Care 9 deficiencies (43%)
Infection Control 3 deficiencies (14%)
Resident Rights 3 deficiencies (14%)
Nutrition & Dietary 3 deficiencies (14%)
Pharmacy Services 2 deficiencies (10%)
Resident Assessment & Care Planning 1 deficiency (5%)
How citations are counted

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

19 of 21 citations resulted from standard inspections; and 2 of 21 came from combined inspections (standard and complaint).

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Source

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Enforcement

Penalties and fines About penalties and fines Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database · Data as of Oct 2026

No penalties in the past 3 years

No civil money penalties or payment denials on record since Oct 2023.

Clean record
Total fines
$0 WI avg $107KWisconsin average: $106,807. Average among the 146 Wisconsin facilities with a penalty on record.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.
Number of fines
0 WI avg 2.03Wisconsin average: 2.03. Average among the 146 Wisconsin facilities with a penalty on record.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials What is a payment denial? Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0 WI avg 0.71Wisconsin average: 0.71. Average among the 146 Wisconsin facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Health Outcomes

Quality of care over time

How residents at this home fare on health outcomes and preventive care, compared with the Wisconsin average.

Data as of Oct 2026 · CMS Care Compare

Long-stay quality rating Info CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best. 4 / 5 Above average ↑ 32% · WI 3.0This facility: 4.0, 32% above the WI average of 3.0 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Short-stay quality rating Info CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best. 3 / 5 Average ↑ 4% · WI 2.9This facility: 3.0, 4% above the WI average of 2.9 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
High-risk clinical events Info Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better. 8.2 Score · lower is better ↓ 9% · WI 9.0This facility: 8.2, 9% below the WI average of 9.0 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Functional decline Info Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better. 18.8 Score · lower is better ≈ 0% · WI 18.9This facility: 18.8, level with the WI average of 18.9 (among WI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.

13 long-stay measures: 7 better, 1 worse, 5 near WI average

8 short-stay measures: 1 better, 1 worse, 3 near WI average, 3 compared with US only

Financials

Money and staffing.

Dove Healthcare – West Eau Claire’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 164 Wisconsin nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.

FY Dec 2024

Is it financially stable?

Losing money on care, and more than last year

−6.3% operating margin

−5.7 pts vs prior year

An operating loss in 8 of the last 8 reported years. Other income ($1.1M) turns it into a net profit to $0.4M. Watch for cost-cutting that reaches staffing.

Does it invest in staff?

Payroll in line with Wisconsin homes

59.5% payroll share of revenue

WI average 58.7%Rank #60 / 164Payroll % of net patient revenue — State benchmarked This nursing home is ranked 60th out of 164 nursing homes we track in Wisconsin for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Wisconsin average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Wisconsin that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Payroll rose $0.8M while revenue rose $1.3M. Check hours per resident in the staffing section to confirm it reaches the floor.

Who this home usually serves

Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024 Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Sep 2026
Resident snapshot
70 residents · Sep 2026 Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare 13 · 19%
Medicaid 37 · 53%
Private pay & other 20 · 29%
Shows care patterns over time; not used to rate this facility.

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Typical stay

Medicare 28 days Medicaid 6 months Private pay & other 1 - 2 months

Places of interest near Dove Healthcare – West Eau Claire

Address 3.3 miles from city center Info Estimated distance in miles from Eau Claire's city center to Dove Healthcare – West Eau Claire's address, calculated via Google Maps.

Calculate Travel Distance to Dove Healthcare – West Eau Claire

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Frequently Asked Questions about Dove Healthcare – West Eau Claire

Quick answers from public records and the community's own listing.
01 Who is the owner of Dove Healthcare – West Eau Claire?
Dove Healthcare – West Eau Claire is legally operated by West Eau Claire Rehabilitation And Nursing Center, and administered by Tricia Thatcher.
02 What is the occupancy rate at Dove Healthcare – West Eau Claire?
Dove Healthcare – West Eau Claire's occupancy is 83.9%.
03 Are pets allowed at Dove Healthcare – West Eau Claire?
No, Dove Healthcare – West Eau Claire has a no-pet policy.
04 Does Dove Healthcare – West Eau Claire operate as a for-profit or non-profit?
Dove Healthcare – West Eau Claire is registered as a for-profit in WI.
05 Who is the administrator of Dove Healthcare – West Eau Claire?
Tricia Thatcher is the administrator of Dove Healthcare – West Eau Claire.
06 What is the overall rating for Dove Healthcare – West Eau Claire?
Dove Healthcare – West Eau Claire received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
07 How many beds does Dove Healthcare – West Eau Claire have?
Dove Healthcare – West Eau Claire has 83 beds.