The Reservoir
The Reservoir is a Nursing Home in Connecticut
The Reservoir is a Nursing Home in Connecticut
The Reservoir
The Reservoir is a Nursing Home in Connecticut
The Reservoir is a Nursing Home in Connecticut
The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.
Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.
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Occupancy levels track close to the statewide midpoint, indicating balanced availability. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.
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Home revenue lands near the state median, signaling steady but not standout inflows. Payroll costs fall below most facilities, hinting at lean staffing budgets. Total income mirrors statewide norms, reflecting a balanced margin profile.
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Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights are roughly in line with the state middle third, maintaining a balanced safety-net share. Private pay nights hover around the statewide average, supporting a diversified mix.
Types of Care at The Reservoir
Comparison Chart
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.For seniors needing help with daily tasks but not full-time nursing.
Nursing
Respite Care
Nursing
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Places of interest near The Reservoir
2.6 miles from city center
1 Emily Way, West Hartford, CT 06107
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 7.7 | No |
| Licensed Practical Nurse | 32 | 7.8 | No |
| Certified Nursing Assistant | 44 | 7.4 | No |
Staff by Category
Contractor Analysis
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 44 | 0 | 44 | 13,020 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 32 | 0 | 32 | 7,535 | 91 | 100% | 7.8 |
| Registered Nurse | 6 | 0 | 6 | 1,867 | 90 | 99% | 7.7 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,324 | 83 | 91% | 7.8 |
| Dietitian | 2 | 0 | 2 | 896 | 73 | 80% | 7.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 730 | 64 | 70% | 7.5 |
| Speech Language Pathologist | 0 | 2 | 2 | 553 | 64 | 70% | 7.7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 521 | 75 | 82% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 493 | 67 | 74% | 7.4 |
| Physical Therapy Aide | 0 | 3 | 3 | 391 | 63 | 69% | 5.9 |
| Qualified Social Worker | 0 | 2 | 2 | 172 | 45 | 49% | 3.8 |
Health Inspection History
Source: CMS Health Citations (Oct 2021 – Nov 2025)
Citation Severity Distribution
Top Deficiency Categories
Citation Sources
State Comparison (CT)
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Nov 18, 2025 | D | Abuse/Neglect | F0607 | Corrected |
| Nov 18, 2025 | D | Infection Control | F0880 | Corrected |
| Nov 18, 2025 | D | Quality of Care | F0677 | Corrected |
| Nov 18, 2025 | D | Quality of Care | F0684 | Corrected |
| Nov 18, 2025 | D | Quality of Care | F0686 | Corrected |
| Nov 18, 2025 | D | Quality of Care | F0698 | Corrected |
| Nov 18, 2025 | D | Quality of Care | F0791 | Corrected |
| Nov 18, 2025 | D | Care Planning | F0645 | Corrected |
| Nov 18, 2025 | D | Care Planning | F0657 | Corrected |
| Nov 18, 2025 | D | Resident Rights | F0550 | Corrected |
| Nov 18, 2025 | D | Resident Rights | F0554 | Corrected |
| Nov 18, 2025 | D | Resident Rights | F0561 | Corrected |
| Nov 18, 2025 | D | Resident Rights | F0580 | Corrected |
| Aug 05, 2025 | D | Nursing Services | F0725 | Corrected |
| Aug 05, 2025 | D | Quality of Care | F0684 | Corrected |
| Jun 06, 2025 | F | Environmental | F0921 | Corrected |
| Feb 14, 2025 | D | Quality of Care | F0684 | Corrected |
| Dec 31, 2024 | D | Quality of Care | F0684 | Corrected |
| Sep 19, 2024 | D | Care Planning | F0842 | Corrected |
| Sep 19, 2024 | D | Resident Rights | F0580 | Corrected |
| Feb 06, 2024 | E | Abuse/Neglect | F0943 | Corrected |
| Feb 06, 2024 | D | Environmental | F0919 | Corrected |
| Feb 06, 2024 | E | Infection Control | F0880 | Corrected |
| Feb 06, 2024 | E | Nursing Services | F0947 | Corrected |
| Feb 06, 2024 | E | Nutrition | F0804 | Corrected |
| Feb 06, 2024 | D | Nutrition | F0809 | Corrected |
| Feb 06, 2024 | E | Nutrition | F0812 | Corrected |
| Feb 06, 2024 | D | Pharmacy | F0759 | Corrected |
| Feb 06, 2024 | D | Pharmacy | F0761 | Corrected |
| Feb 06, 2024 | D | Quality of Care | F0684 | Corrected |
| Feb 06, 2024 | D | Quality of Care | F0686 | Corrected |
| Feb 06, 2024 | D | Quality of Care | F0689 | Corrected |
| Feb 06, 2024 | D | Quality of Care | F0695 | Corrected |
| Feb 06, 2024 | D | Quality of Care | F0698 | Corrected |
| Feb 06, 2024 | D | Care Planning | F0636 | Corrected |
| Feb 06, 2024 | D | Care Planning | F0641 | Corrected |
| Feb 06, 2024 | D | Care Planning | F0644 | Corrected |
| Feb 06, 2024 | E | Care Planning | F0656 | Corrected |
| Feb 06, 2024 | E | Care Planning | F0657 | Corrected |
| Feb 06, 2024 | E | Care Planning | F0658 | Corrected |
| Feb 06, 2024 | D | Care Planning | F0660 | Corrected |
| Feb 06, 2024 | D | Care Planning | F0842 | Corrected |
| Feb 06, 2024 | C | Resident Rights | F0585 | Corrected |
| Sep 14, 2023 | D | Administration | F0835 | Corrected |
| Sep 14, 2023 | D | Nursing Services | F0730 | Corrected |
| Sep 14, 2023 | J | Quality of Care | F0678 | Corrected |
| Sep 14, 2023 | D | Quality of Care | F0684 | Corrected |
| Sep 14, 2023 | D | Quality of Care | F0695 | Corrected |
| Sep 14, 2023 | D | Care Planning | F0658 | Corrected |
| Sep 14, 2023 | B | Care Planning | F0842 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Resident Census by Payment Source
Specialized Care Beds
Programs & Services
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalty History
Showing all 1 penalties (Sep 2023 - Sep 2023)
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Connecticut Seniors
- General: Age 65+, Connecticut resident, at risk of nursing home placement.
- Income Limits: State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
- Asset Limits: $1,600 (state), $2,000 (Medicaid, individual).
- CT Specifics: Two tiers (state and Medicaid); waitlists possible.
- Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
- General: Caregiver of senior with dementia, Connecticut resident.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $40,000 (individual).
- CT Specifics: Limited to dementia caregivers; capped funding.
- Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
- General: Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
- Income Limits (2025): ~$41,000/year (individual, adjusted annually).
- Asset Limits: Not specified; focus is income-based.
- CT Specifics: Limited to 14 state-subsidized sites; participants pay 10% of service costs.
- Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
- General: Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
- Asset Limits: None since 2023 policy change.
- CT Specifics: Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
- General: Age 55+, unemployed, low-income, Connecticut resident.
- Income Limits (2025): ~$1,983/month (125% FPL, individual).
- Asset Limits: Not specified; income-focused.
- CT Specifics: Priority for veterans, rural residents; limited slots (~500/year).
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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