Total health inspections
9
Connecticut average 5.7
Last Health inspection on Nov 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
The Reservoir
Nursing Home
The Reservoir
Nursing Home
The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.
Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
75
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.4%
Residents per day (avg)
66
Occupancy rate
91.4%
Residents per day (avg)
66
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
1% of new residents, usually for short-term rehab.
Typical stay
3 years
Private pay
63% of new residents, often for short stays.
Typical stay
27 days
Medicaid
36% of new residents, often for long-term daily care.
Typical stay
2 - 3 months
Finances and operations
Proprietary home
Corporation
Home revenue
$15.9M
Profit
$408.1K
Proprietary home
Corporation
Home revenue
$15,858,574.00
Profit
$408,100.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$15.5M
Types of Care at The Reservoir
Skilled Nursing
Compare Nursing Homes around West Hartford
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
The Reservoir
-47%
-9%
+9%
SNF
Nursing Home 24/7 care needed
N
Nursing
West Hartford
75
No
14
ALTIUS, CHRISTAL
91.4%
$15,832,180.00
$4,352,574.00
27.5%
65.70
3.5976
1
67
1
-47%-9%+9%
Parkville Care Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
N
Nursing
RC
Respite Care
Hartford (Parkville)
-
No
90
-
-
-
-
-
-
-
-
-
-
-
-
The Reservoir
Type of care:
SNF
N
Community:
West Hartford
Bed Count:
75
Pets Allowed:
No
Operator:
ALTIUS, CHRISTAL
CCN:
75407
Occupancy:
91.4%
Home Revenue:
$15,832,180.00
Payroll Costs:
$4,352,574.00
Payroll %:
27.5%
Avg Residents/Day:
65.70
Overall Rating:
Adj Nurse Hours:
3.5976
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
67
Severe Citations:
1
RN share vs State Avg:
-47%
-47%
Staffing vs State Avg:
-9%
-9%
Occupancy vs State Avg:
+9%
+9%Places of interest near The Reservoir
2.6 miles from city center — 1.57 miles to nearest hospital (Retina Consultants PC)
1 Emily Way, West Hartford, CT 06107
Calculate Travel Distance to The Reservoir
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
104
Total Staff
93
Employees
11
Contractors
28,517
Total Hours (Quarter)
42
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 6 | 7.7 | No |
| Licensed Practical Nurse | 32 | 7.8 | No |
| Certified Nursing Assistant | 44 | 7.4 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
82 staff
7.5hs shift avg
Physicians & Practitioners ⓘ
6 staff
7.9hs shift avg
Therapy Services ⓘ
9 staff
7hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
3.8hs shift avg
Dietary Services ⓘ
2 staff
7.2hs shift avg
Other Services ⓘ
2 staff
7.5hs shift avg
Contractor Analysis
7.5%
of total hours from contractors
2,130 contractor hours this quarter
Physical Therapy Assistant: 2
Respiratory Therapy Technician: 2
Physical Therapy Aide: 3
Speech Language Pathologist: 2
Qualified Social Worker: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 44 | 0 | 44 | 13,020 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 32 | 0 | 32 | 7,535 | 91 | 100% | 7.8 |
| Registered Nurse | 6 | 0 | 6 | 1,867 | 90 | 99% | 7.7 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,324 | 83 | 91% | 7.8 |
| Dietitian | 2 | 0 | 2 | 896 | 73 | 80% | 7.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 730 | 64 | 70% | 7.5 |
| Speech Language Pathologist | 0 | 2 | 2 | 553 | 64 | 70% | 7.7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 521 | 75 | 82% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 493 | 67 | 74% | 7.4 |
| Physical Therapy Aide | 0 | 3 | 3 | 391 | 63 | 69% | 5.9 |
| Qualified Social Worker | 0 | 2 | 2 | 172 | 45 | 49% | 3.8 |
Health Inspection History
Inspections
Total health citations
67
Citations per inspection
7.44
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
52 of 67 citations resulted from standard inspections; and 15 of 67 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
233% worse than Connecticut averageConnecticut average: 0.3
Serious Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.7
1 critical citation
0 serious citations
63 moderate citations
3 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Nov 18, 2025
Corrected
Infection Control moderate citation
Nov 18, 2025
Corrected
Quality of Care moderate citation
Nov 18, 2025
Corrected
Quality of Care moderate citation
Nov 18, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
71
Total Residents
Medicare
14
(19.7%)
ⓘ
Medicaid
40
(56.3%)
ⓘ
Private Pay/Other
17
(23.9%)
ⓘ
Specialized Care Beds
4
Total Specialty Beds
5.3%
of Bed Capacity
2
Alzheimer's / Dementia Beds ⓘ
2.7%
2
Dialysis Beds ⓘ
2.7%
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.6
27% better than Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
17% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.2%
Percent of long-stay residents whose need for help with daily activities has increased
12.2%
35% better than Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
7.1%
Percent of long-stay residents whose ability to move independently worsened
7.1%
63% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
33% worse than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
38% worse than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.0%
Percent of long-stay high risk residents with pressure ulcers
7.0%
52% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.6%
Percent of long-stay residents with a urinary tract infection
0.6%
64% better than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.9%
Percent of long-stay residents who lose too much weight
6.9%
10% worse than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
41.3%
Percent of long-stay residents who have depressive symptoms
41.3%
172% worse than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.9%
Percent of long-stay residents who received an antipsychotic medication
10.9%
36% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
5% better than Connecticut averageConnecticut average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
42% better than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
36% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
26% better than Connecticut averageConnecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$24K
44% lower than Connecticut averageConnecticut average: $44K
Number of fines
1
43% fewer fines than Connecticut averageConnecticut average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Connecticut averageConnecticut average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$24K
Connecticut average
$44K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
$24K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Reservoir based on CMS SNF Cost Reports.
Occupancy Rate
91.4%
↑ 10.5pp vs 2022
Net Income
$408,100
↑ ~$219K vs 2022
Total Payroll
$7,867,755
↑ ~$1.1M vs 2022
Profit Margin
2.6%
↑ 1.2pp vs 2022
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