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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.
Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 43rd out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
40m per day | ▼ 5% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
1h 12m per day | ▲ 44% State avg: 50m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
|
2h 8m per day | ▼ 7% State avg: 2h 17m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
3h 40m per day | ▲ 7% State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
|
6m per day | ▲ 20% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
|
22m per day | ▼ 21% State avg: 28m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
19% worse than Connecticut average
0% compared with Connecticut average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
No contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
No contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,450 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 44 | 0 | 44 | 13,349 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 32 | 0 | 32 | 7,499 | 92 | 100% | 7.7 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 2,003 | 90 | 98% | 7.6 |
| Registered Nurse | 7 | 0 | 7 | 1,431 | 90 | 98% | 7.4 |
| Mental Health Service Worker | 2 | 0 | 2 | 905 | 81 | 88% | 7.8 |
| Dietitian | 2 | 0 | 2 | 799 | 72 | 78% | 7.1 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 661 | 86 | 93% | 5.7 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 500 | 68 | 74% | 7.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 480 | 60 | 65% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 414 | 62 | 67% | 6.7 |
| Physical Therapy Aide | 0 | 2 | 2 | 396 | 62 | 67% | 6.4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 33 | 6 | 7% | 5.4 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
44% lower than Connecticut average
Connecticut average: $44K
43% fewer fines than Connecticut average
Connecticut average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Connecticut average
Connecticut average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Sep 14, 2023 · $24K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.6
27% better than Connecticut average
Connecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
17% better than Connecticut average
Connecticut average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.2%
35% better than Connecticut average
Connecticut average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
7.1%
63% better than Connecticut average
Connecticut average: 19.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
33% worse than Connecticut average
Connecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
38% worse than Connecticut average
Connecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
7.0%
52% worse than Connecticut average
Connecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
0.6%
64% better than Connecticut average
Connecticut average: 1.7%
Percent of long-stay residents who lose too much weight
6.9%
10% worse than Connecticut average
Connecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
41.3%
172% worse than Connecticut average
Connecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
10.9%
36% better than Connecticut average
Connecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut average
Connecticut average: 87.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
5% better than Connecticut average
Connecticut average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
1.61
23% better than Connecticut average
Connecticut average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.52
In line with Connecticut average
Connecticut average: 1.53
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
42% better than Connecticut average
Connecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
36% better than Connecticut average
Connecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
26% better than Connecticut average
Connecticut average: 69.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.8%
In line with Connecticut average
Connecticut average: 25.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.6%
5% better than Connecticut average
Connecticut average: 11.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.2%
179% worse than Connecticut average
Connecticut average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.8%
21% better than Connecticut average
Connecticut average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
63.0%
25% better than Connecticut average
Connecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
1% of new residents, usually for short-term rehab.
63% of new residents, often for short stays.
36% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
71
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Reservoir based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #56 / 72Payroll — State benchmarkedThis home is ranked 56th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
2.6 miles from city center
Estimated distance in miles from West Hartford's city center to The Reservoir's address, calculated via Google Maps.
— 1.57 miles to nearest hospital (Retina Consultants PC)
Add your location
The Reservoir is located in West Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
The Reservoir has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
(860) 561-7022 will put you in contact with the team at The Reservoir.
Yes — The Reservoir is a CMS-certified provider of Medicare and Medicaid.
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