The Reservoir

Nursing Home & Skilled Nursing · West Hartford, CT
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Reservoir

Nursing Home in West Hartford

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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The Reservoir accepts Medicare, Medicaid, and private pay.

Overview of The Reservoir

The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.

Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.

(860) 561-7022

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 34.2% Below CT avg.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 64.2% Below CT avg.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 7.5% Below CT avg.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 42.1% Above CT avg.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Connecticut state averages

Total nursing care / resident Info This home is ranked 42nd out of 65 homes in Connecticut.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 36m per day
Rank #42 / 65Nurse hours — state benchmarkedThis home is ranked 42nd out of 65 homes in Connecticut.Shows adjusted nurse hours per resident per day benchmarked to the Connecticut average, with a ranking across 65 Connecticut SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
This facility Connecticut avg (3h 58m per day)
vs Connecticut avg
-9%

3 of 6 metrics below state avg

Standout metric LPN / LVN is +44% above state avg
Staff typeHours / dayvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 40m per day ▼ 5% State avg: 42m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 12m per day ▲ 44% State avg: 50m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 8m per day ▼ 7% State avg: 2h 17m per day · National avg: 2h 21m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 40m per day ▲ 7% State avg: 3h 25m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 6m per day ▲ 20% State avg: 5m per day · National avg: 4m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 22m per day ▼ 21% State avg: 28m per day · National avg: 29m per day

Capacity and availability

This home usually has limited availability

Occupancy between 85% and 95% suggests balanced demand.

Higher occupancy than the Connecticut average: 84%
Occupancy rate 91.4% Rank #24 / 70Occupancy rate — state benchmarkedThis home is ranked 24th out of 70 homes in Connecticut.Shows this facility's occupancy rate versus the Connecticut average, with its statewide rank out of 70. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay 60 days
Occupancy rate
91.4% Rank #24 / 70Occupancy rate — state benchmarkedThis home is ranked 24th out of 70 homes in Connecticut.Shows this facility's occupancy rate versus the Connecticut average, with its statewide rank out of 70. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
60 days

Who this home usually serves

TYPE OF STAY

Primarily long-term care, limited rehab

Most residents stay long-term, while a smaller portion are admitted for short-term rehab.

Breakdown by payment type

Medicare

1% of new residents, usually for short-term rehab.

Typical stay 3 years

Private pay

63% of new residents, often for short stays.

Typical stay 27 days

Medicaid

36% of new residents, often for long-term daily care.

Typical stay 2 - 3 months

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$15.9M
Profit
$408.1K
Privately-owned community Operated by a business corporation.
Home revenue
$15.9M Rank #47 / 71Revenue — state benchmarkedThis home is ranked 47th out of 71 homes in Connecticut.Shows this facility's annual revenue compared to the Connecticut SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$408.1K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #61 / 71Payroll — state benchmarkedThis home is ranked 61st out of 71 homes in Connecticut.Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$7.9M
49.6% of revenue Rank #56 / 71Payroll % — state benchmarkedThis home is ranked 56th out of 71 homes in Connecticut.Shows payroll as a percentage of revenue versus the Connecticut average. Well-run SNFs often land around 55–65%. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.6M
Total costs $15.5M
Walk Score
Walk Score: 14 / 100 Rank #57 / 70Walk Score — state benchmarkedThis home is ranked 57th out of 70 homes in Connecticut.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Connecticut SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.

Types of Care at The Reservoir

Skilled Nursing

Contact The Reservoir

Health Inspection History

Inspections
Total health inspections 9

Connecticut average 5.7


Last Health inspection on Nov 2025

Total health citations
67 Rank #65 / 67Health citations — state benchmarkedThis home is ranked 65th out of 67 homes in Connecticut.Shows this facility's total health deficiency citations benchmarked to the Connecticut state average, with a ranking across all 67 CT SNFs. Lower citation counts earn a better rank.

Connecticut average 32

Citations per inspection
7.44 Rank #58 / 67Citations per inspection — state benchmarkedThis home is ranked 58th out of 67 homes in Connecticut.Shows average deficiency citations per CMS inspection for this facility versus the Connecticut mean across 67 SNFs with citation data. Lower is better.

Connecticut average 5.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

52 of 67 citations resulted from standard inspections; and 15 of 67 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info
1
233% worse than Connecticut average

Connecticut average: 0.3


Serious Health citations More info 0
100% better than Connecticut average

Connecticut average: 0.7

1 critical citation More info Connecticut average: 0.3

0 serious citations More info Connecticut average: 0.7

63 moderate citations More info Connecticut average: 28.8

3 minor citations More info Connecticut average: 2.3
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Nov 18, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Nov 18, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Nov 18, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Nov 18, 2025
Corrected

Financial Assistance for
Nursing Home in Connecticut

The Reservoir is located in West Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.

Get Financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+
General Connecticut resident, at risk of nursing home placement.
Income Limits State-funded: ~$1,600/month; Medicaid: ~$2,829/month 300% FBR
Asset Limits $1,600 (state), $2,000 (Medicaid, individual).
CT

Two tiers (state and Medicaid); waitlists possible.

Benefits
In-home care (4-6 hours/day) Adult day care (~$70/day) Meals Respite (up to 14 days/year)

Statewide Respite Care Program

CT Respite Care

Age
General Caregiver of senior with dementia, Connecticut resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
CT

Limited to dementia caregivers; capped funding.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$70/day)

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+
General Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
Income Limits (2025) ~$41,000/year individual, adjusted annually
Asset Limits Not specified; focus is income-based.
CT

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Benefits
Personal care (3-5 hours/day) Meals ($5-$7/meal) Housekeeping Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled
General Connecticut resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
Asset Limits None since 2023 policy change.
CT

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Senior Community Service Employment Program (SCSEP)

Connecticut SCSEP (federally funded, state-administered)

Age 55+
General unemployed, low-income, Connecticut resident.
Income Limits (2025) ~$1,983/month 125% FPL, individual
Asset Limits Not specified; income-focused.
CT

Priority for veterans, rural residents; limited slots (~500/year).

Benefits
Paid training (~20 hours/week at ~$7.25/hour) Job placement

Places of interest near The Reservoir

Address 2.6 miles from city center Info Estimated distance in miles from West Hartford's city center to The Reservoir's address, calculated via Google Maps. — 1.57 miles to nearest hospital (Retina Consultants PC)

Calculate Travel Distance to The Reservoir

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 104
Employees 93
Contractors 11
Staff to resident ratio 1.46:1
22% worse than Connecticut average

Connecticut average ratio: 1.88:1

Avg staff/day 42
Average shift 7.5 hours
0% compared with Connecticut average

Connecticut average: 7.5 hours

Total staff hours (quarter) 28,517
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 32
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 44
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

7.5%

2,130 contractor hours this quarter

Physical Therapy Aide: 3 Physical Therapy Assistant: 2 Respiratory Therapy Technician: 2 Speech Language Pathologist: 2 Qualified Social Worker: 2
Staff by category
Certified Nursing Assistant4404413,02091100%7.4
Licensed Practical Nurse320327,53591100%7.8
Registered Nurse6061,8679099%7.7
Clinical Nurse Specialist5051,3248391%7.8
Dietitian2028967380%7.2
Mental Health Service Worker2027306470%7.5
Speech Language Pathologist0225536470%7.7
Respiratory Therapy Technician0225217582%6.9
Nurse Practitioner1015206571%8
Administrator1014966268%8
Physical Therapy Assistant0224936774%7.4
Physical Therapy Aide0333916369%5.9
Qualified Social Worker0221724549%3.8
44 Certified Nursing Assistant
% of Days 100%
32 Licensed Practical Nurse
% of Days 100%
6 Registered Nurse
% of Days 99%
5 Clinical Nurse Specialist
% of Days 91%
2 Dietitian
% of Days 80%
2 Mental Health Service Worker
% of Days 70%
2 Speech Language Pathologist
% of Days 70%
2 Respiratory Therapy Technician
% of Days 82%
1 Nurse Practitioner
% of Days 71%
1 Administrator
% of Days 68%
2 Physical Therapy Assistant
% of Days 74%
3 Physical Therapy Aide
% of Days 69%
2 Qualified Social Worker
% of Days 49%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 71
Medicare
14
19.7% of residents
Medicaid
40
56.3% of residents
Private pay or other
17
23.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.6
27% better than Connecticut average

Connecticut average: 10.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 17.5
17% better than Connecticut average

Connecticut average: 21.1

Long-stay resident measures
Above average Connecticut avg: 3.4 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 12.2%
35% better than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 7.1%
63% better than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 33.1%
33% worse than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.8%
38% worse than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.0%
52% worse than Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.6%
64% better than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.9%
10% worse than Connecticut average

Connecticut average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 41.3%
172% worse than Connecticut average

Connecticut average: 15.2%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 10.9%
36% better than Connecticut average

Connecticut average: 17.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
14% better than Connecticut average

Connecticut average: 87.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 97.9%
5% better than Connecticut average

Connecticut average: 93.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.61
23% better than Connecticut average

Connecticut average: 2.10

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.52
In line with Connecticut average

Connecticut average: 1.53

Short-stay resident measures
Above average Connecticut avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.9%
42% better than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.0%
36% better than Connecticut average

Connecticut average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 87.6%
26% better than Connecticut average

Connecticut average: 69.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.8%
In line with Connecticut average

Connecticut average: 25.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 10.6%
5% better than Connecticut average

Connecticut average: 11.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 2.2%
179% worse than Connecticut average

Connecticut average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 64.8%
21% better than Connecticut average

Connecticut average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 63.0%
25% better than Connecticut average

Connecticut average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $24K
44% lower than Connecticut average

Connecticut average: $44K

Number of fines 1
43% fewer fines than Connecticut average

Connecticut average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Connecticut average

Connecticut average: 0.1

Fines amount comparison
Fines amount comparison
This facility $24K
Connecticut average $44K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Sep 14, 2023 · $24K

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Sep 14, 2023
$24K

Last updated: Jan 2026

Compare Nursing Home around West Hartford The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.

2 facilities compared · CMS & CT Dept. of Health data · Updated May 2026

Filter by care type
The Reservoir
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

N

Nursing

West Hartford75 91.4% +9%3.60 -47%-9%1677.4166 14 Altius, Christal$15.9M$4.4M27.4%75407
Parkville Care Center -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

N

Nursing

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Hartford (Parkville)---------0---- 90 -----

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Frequently Asked Questions about The Reservoir

Is The Reservoir in a walkable area?

The Reservoir has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the phone number of The Reservoir?

(860) 561-7022 will put you in contact with the team at The Reservoir.

Is The Reservoir Medicare or Medicaid certified?

Yes — The Reservoir is a CMS-certified provider of Medicare and Medicaid.

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