Total health inspections
9
Connecticut average 5.7
Last Health inspection on Nov 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Nursing Home in West Hartford
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Reservoir
Nursing Home in West Hartford
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Reservoir
The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.
Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
75
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
91.4%
Residents per day (avg)
66
Occupancy rate
91.4%
Residents per day (avg)
66
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
1% of new residents, usually for short-term rehab.
Typical stay
3 years
Private pay
63% of new residents, often for short stays.
Typical stay
27 days
Medicaid
36% of new residents, often for long-term daily care.
Typical stay
2 - 3 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$15.9M
Profit
$408.1K
Privately-owned community
Operated by a business corporation.
Home revenue
$15.9M
Profit
$408.1K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$15.5M
Types of Care at The Reservoir
Skilled Nursing
Health Inspection History
Inspections
Total health citations
67
Connecticut average 32
Citations per inspection
7.44
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
52 of 67 citations resulted from standard inspections; and 15 of 67 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
233% worse than Connecticut averageConnecticut average: 0.3
Serious Health citations
0
0
100% better than Connecticut averageConnecticut average: 0.7
1 critical citation
0 serious citations
63 moderate citations
3 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 18, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 18, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 18, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Nov 18, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 18, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Nov 18, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around West Hartford The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Filter by care type
The Reservoir
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
N
Nursing
West Hartford
75
91.4%
+9%
3.60
-9%
1
67
7.4
1
66
-
14
Altius, Christal
$15.8M
$4.4M
27.5%
75407
Parkville Care Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N
Nursing
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Hartford (Parkville)
-
-
-
-
-
0
0
0.0
0
-
-
90
-
-
-
-
-
Places of interest near The Reservoir
2.6 miles from city center — 1.57 miles to nearest hospital (Retina Consultants PC)
Calculate Travel Distance to The Reservoir
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
104
Employees
93
Contractors
11
Staff to resident ratio
1.46:1
22% worse than Connecticut averageConnecticut average ratio: 1.88:1
Avg staff/day
42
Average shift
7.5 hours
0% compared with Connecticut averageConnecticut average: 7.5 hours
Total staff hours (quarter)
28,517
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
6
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
32
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
44
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
7.5%
2,130 contractor hours this quarter
Physical Therapy Aide: 3
Physical Therapy Assistant: 2
Respiratory Therapy Technician: 2
Speech Language Pathologist: 2
Qualified Social Worker: 2
Staff by category
| Certified Nursing Assistant | 44 | 0 | 44 | 13,020 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 32 | 0 | 32 | 7,535 | 91 | 100% | 7.8 |
| Registered Nurse | 6 | 0 | 6 | 1,867 | 90 | 99% | 7.7 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,324 | 83 | 91% | 7.8 |
| Dietitian | 2 | 0 | 2 | 896 | 73 | 80% | 7.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 730 | 64 | 70% | 7.5 |
| Speech Language Pathologist | 0 | 2 | 2 | 553 | 64 | 70% | 7.7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 521 | 75 | 82% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 493 | 67 | 74% | 7.4 |
| Physical Therapy Aide | 0 | 3 | 3 | 391 | 63 | 69% | 5.9 |
| Qualified Social Worker | 0 | 2 | 2 | 172 | 45 | 49% | 3.8 |
44 Certified Nursing Assistant
% of Days
100%
32 Licensed Practical Nurse
% of Days
100%
6 Registered Nurse
% of Days
99%
5 Clinical Nurse Specialist
% of Days
91%
2 Dietitian
% of Days
80%
2 Mental Health Service Worker
% of Days
70%
2 Speech Language Pathologist
% of Days
70%
2 Respiratory Therapy Technician
% of Days
82%
1 Nurse Practitioner
% of Days
71%
1 Administrator
% of Days
68%
2 Physical Therapy Assistant
% of Days
74%
3 Physical Therapy Aide
% of Days
69%
2 Qualified Social Worker
% of Days
49%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
71 residents
Residents by payment source
Medicare
14 residents (19.7%)
Medicaid
40 residents (56.3%)
Private pay or other
17 residents (23.9%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.6
27% better than Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
17% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.2%
Percent of long-stay residents whose need for help with daily activities has increased
12.2%
35% better than Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
7.1%
Percent of long-stay residents whose ability to move independently worsened
7.1%
63% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
33% worse than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
Percent of long-stay residents experiencing one or more falls with major injury
4.8%
38% worse than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.0%
Percent of long-stay high risk residents with pressure ulcers
7.0%
52% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.6%
Percent of long-stay residents with a urinary tract infection
0.6%
64% better than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.9%
Percent of long-stay residents who lose too much weight
6.9%
10% worse than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
41.3%
Percent of long-stay residents who have depressive symptoms
41.3%
172% worse than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
10.9%
Percent of long-stay residents who received an antipsychotic medication
10.9%
36% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
14% better than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
5% better than Connecticut averageConnecticut average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.9%
42% better than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
36% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.6%
26% better than Connecticut averageConnecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$24K
44% lower than Connecticut averageConnecticut average: $44K
Number of fines
1
43% fewer fines than Connecticut averageConnecticut average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Connecticut averageConnecticut average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$24K
Connecticut average
$44K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 14, 2023
$24K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Reservoir based on CMS SNF Cost Reports.
Occupancy Rate
91.4%
↑ 10.5pp vs 2022
Net Income
$408.1K
↑ ~$219.3K vs 2022
Total Payroll
$7.9M
↑ ~$1.1M vs 2022
Profit Margin
2.6%
↑ 1.2pp vs 2022
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for Connecticut Seniors
Get financial aid guidanceContact Us
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at The Reservoir
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
Write a review for The Reservoir
Rate your overall experience with this community
Need Help?
Let us help you or a loved one find the perfect senior home.
