Best Nursing Homes in West Hartford, CT

Why trust this guide? Our editorial team analyzed 6 nursing homes in West Hartford, CT using CMS data, inspection records, complaints, amenities, and facility-level details. How we rank nursing homes in CT
Reviewed by
Last updated
We analyzed These are the facilities in West Hartford, CT our team has analyzed — not a count of every nursing home provider in West Hartford, CT.
6 homes
Other senior care options in West Hartford:

Video Tour: Top-rated Nursing Homes facilities in West Hartford, Connecticut.

Watch this Video to see West Hartford's Top-rated Senior Communities
Avg Overall CMS Rating: 2.0/ 5The average Overall CMS Rating for all CMS-certified nursing homes in West Hartford, CT. Ratings combine health inspections, staffing, and quality measures, with inspections weighted most. Individual facilities can vary widely from this average.
National Average: 3.2/ 5
Avg Staffing Rating: 3.0/ 5The average Staffing Rating across all CMS-certified nursing homes in West Hartford, CT. Reflects nursing staff hours per resident per day (including RNs), adjusted for residents' care needs. Individual facilities can vary widely from this average.
National Average: 3.4/ 5
Avg Health Insp. Rating: 1.0/ 5The average Health Inspection Rating across all CMS-certified nursing homes in West Hartford, CT. Based on each facility's recent inspections and complaint investigations, weighing the number, scope, and severity of deficiencies. Individual facilities can vary widely from this average.
National Average: 3.0/ 5

Compare Nursing Homes around West Hartford (Metro Area)

Info below is compiled from CMS reports & the CT Dept. of Public Health (DPH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Type of Care NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Connecticut average is: 68.0% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
The Reservoir
NH
West Hartford
75
Facility 75
CT AVG 113
Rank #82 / 119
89.9%
Facility 89.9%
CT AVG 84.2%
Rank #51 / 104
+7%
3.69
Facility 3.69
CT AVG 3.97
Rank #28 / 66
-40%-7%
$24.5k
Facility $24.5k
CT AVG $43.8k
Rank #55 / 67
67
Facility 67
CT AVG 32.0
Rank #65 / 67
7.4
Facility 7.4
CT AVG 5.8
Rank #57 / 67
167-
14
Facility 14
CT AVG 48
Rank #230 / 262
Christal Altius
$11.2MFiscal year ending 09/2023
Facility $11.2MFiscal year ending 09/2023
CT AVG $18.0M
Rank #50 / 65
$5.3MFiscal year ending 09/2023
Facility $5.3MFiscal year ending 09/2023
CT AVG $10.6M
Rank #56 / 65
47.4%Fiscal year ending 09/2023
Facility 47.4%Fiscal year ending 09/2023
CT AVG 68%
Rank #54 / 65
75407
Hughes Health and Rehabilitation-
NH
West Hartford
170
Facility 170
CT AVG 113
Rank #17 / 119
--------------
68
Facility 68
CT AVG 48
Rank #66 / 262
$12.9M*Fiscal year ending 09/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.$8.5M*Fiscal year ending 09/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.65.6%*Fiscal year ending 09/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.75082

Rank badges are statewide: each community is ranked against every CT community we track that reports that metric, not just the 6 analyzed for West Hartford.

Overview of The Reservoir

The Reservoir, a known skilled nursing facility located in West Hartford, Connecticut, is dedicated to providing top-notch care to individuals in need of rehabilitation and other medical services. Offering both short-term and long-term care options, they accept Medicare, Medicaid, and private insurances, ensuring accessibility to a wide range of residents. Their extensive array of therapeutic services includes speech, occupational, and physical therapies, in addition to specialized treatments like IV therapy, podiatry care, wound care, x-rays, and colostomy care, among others.

Its team is made up of attending physicians and registered nurses, providing round-the-clock emergency alert and response services for residents’ peace of mind. Beyond healthcare, the facility also fosters an enriching atmosphere with a variety of activities encompassing cultural, educational, and wellness-related pursuits. Additionally, the community expertly manages residents’ dietary and nutritional needs. The Reservoir enhances residents’ quality of life with amenities such as a fitness room, scenic views, a beauty salon, and barber services. To bolster security for residents with cognitive deficits, an alarm system is in place as well. This home definitely prioritizes transparent and affordable nursing home costs while maintaining high standards in senior care.

Contact The Reservoir

Overview of Parkville Care Center

Parkville Care Center maintains a level of elegance and professionalism for its residents, promoting mutual respect and trust. Specializing in skilled nursing and rehabilitation services, residents maintain an active, supportive, and stimulating lifestyle. The team of dedicated professionals aims to fulfill each resident’s holistic wellness through the continuum of care services. Parkville Care Center helps seniors have a speedy recovery.

Parkville’s center of excellence includes 24-hour nursing care, stimulating activities, engaging social activities and programs; therapy services that include speech, occupational, and physical; wound care, memory care, and diabetes management, cardiac recovery– among many others.

Contact Parkville Care Center

Overview of Hughes Health and Rehabilitation

Hughes Health and Rehabilitation places importance on enriching and empowering the lives of its seniors. With an emphasis on skilled nursing, short-term rehabilitation, and long-term care, their care staff are profoundly inclusive and compassionate when attending to any need a resident may have. Hughes Healthcare boasts its approach to senior recovery: treating and caring for residents like family.

All residents receive essential services such as concierge, scheduled transportation, housekeeping, and linen services, housekeeping. One of its specialties is rehabilitation services, focusing on occupational, speech, physical, neurological, palliative, orthopedic, and long-term care, including memory support, stroke rehabilitation, amputation, and congestive heart failure.

Contact Hughes Health and Rehabilitation

Overview of Holiday Retirement – Senior Independent Living & Retirement Community

Located at 39 Highland St in West Hartford, Connecticut, Holiday Retirement Community is a senior living community about 1.5 miles from the city center. The community offers nursing home care, assisted living, independent living, and respite care, giving residents the flexibility to move between different levels of support as their needs change.

Independent living is at the heart of the community’s approach. Residents can stay active and engaged while having support available whenever it is needed. Holiday Retirement Community welcomes residents from throughout Connecticut as well as the greater Boston and New York areas. The community extends beyond the local neighborhood.

The neighborhood has a Walk Score of 67, making it moderately walkable. Some nearby shops, services, and everyday destinations can be reached on foot. However, a car is still useful for many trips. This setting can be convenient for residents who enjoy staying active and for family members visiting from outside the area.

Families considering Holiday Retirement Community are encouraged to contact the community directly to learn more about its care options, available room types, and what everyday life is like for residents.

Contact Holiday Retirement – Senior Independent Living & Retirement Community

Overview of Holiday Retirement Community

Holiday Retirement – Senior Independent Living & Retirement Community is a distinguished assisted living community in Hartford, Connecticut. This senior living community promotes independent living and offers retirement homes to senior residents. Here, the paramount focus is on the health, safety, and comfort of seniors in the area.
Holiday’s residents can connect with others from various corners of Connecticut, Boston, and New York, fostering a vibrant and diverse community. A dedicated and well-trained staff is at the core of this commitment, ensuring the well-being of residents around the clock. This unwavering dedication offers families great peace of mind, knowing their loved ones receive exceptional care and attention. 

Contact Holiday Retirement Community

Overview of The Mercy Community

Make every moment count at The Mercy Community, an idyllic retreat in West Hartford, CT, offering independent living. Purposely built and spacious studio to two-bedroom floor plans are provided in a vibrant and welcoming environment, ensuring residents can feel at ease during their stay. The community strives to maintain residents’ independence without hassles, helping them with chores and maintenance.

Residents can spend their days as they please with fun recreational activities and engaging programs that aim to keep them active and socially connected. With plenty of convenient local amenities nearby, residents have easy access to their needs. The community also provides shuttle services for residents’ convenience. With its extensive amenities and top-notch services, residents are guaranteed to thrive in their golden years.

Contact The Mercy Community

Ranking Methodology

How we rank these nursing homes

Every nursing home above is evaluated across five weighted categories using CMS data including Care Compare, Payroll-Based Journal, and Medicare Cost Reports.

  • CMS data
  • 5 weighted categories
  • Updated quarterly
Full methodology

Weighting overview

  • 35%
    Care Quality
  • 20%
    Staffing
  • 20%
    Regulatory
  • 20%
    Operational
  • 5%
    Environment
01

Care Quality 35%

The largest single share of every ranking. CMS star ratings and quality measures that reflect actual care delivered to residents.

  • Includes
  • Overall Rating
  • Health Inspection
  • QM Rating
  • Long-Stay QM
  • Short-Stay QM
02

Staffing Adequacy 20%

The strongest predictor of resident outcomes. Volume and stability of nursing care, drawn from CMS Payroll-Based Journal.

  • Includes
  • Nurse Hrs/Res/Day
  • RN vs State
  • Total Nurse Staff Hrs vs State
  • RN Turnover
03

Regulatory & Safety Record 20%

Inspection patterns that star ratings can mask. We weight per-inspection rates more heavily than raw counts.

  • Includes
  • Citations
  • Citations/Inspection
  • Severe Citations
  • Fines
  • Accreditations
04

Operational & Financial Stability 20%

Stable operations and sound finances are leading indicators of consistent care over time.

  • Includes
  • Occupancy vs State
  • Avg Length of Stay
  • Revenue
  • Payroll %
  • Years in Operation
  • Admin Tenure
05

Environment & Accessibility 5%

Context that matters to families but doesn't directly measure clinical care. Weighted lower for nursing homes than for assisted or independent living.

  • Includes
  • Walk Score
  • BBB Rating
No paid rankings Facilities cannot pay to influence placement.
How we're paid: If we help you find a home and you move in, that home may pay us a referral fee. This never affects where they rank or what you pay. Learn more
Submit a correction
Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today

Frequently Asked Questions about Nursing Homes in West Hartford, CT

What's the difference between assisted living and a nursing home in Connecticut?

Assisted living in Connecticut is a residential model focused on housing, hospitality, and help with daily activities. Nursing homes (skilled nursing facilities) provide 24/7 medical care from licensed nurses for residents with significant health needs, and are regulated more strictly under both state and federal CMS rules.

Does Connecticut Medicaid cover nursing home care?

Yes — Connecticut Medicaid covers nursing home care for residents who meet income, asset, and medical-need eligibility requirements. Most CMS-certified nursing homes accept Medicaid as a primary payer once long-term-care eligibility is established.

What is nursing home care?

Nursing homes (also called skilled nursing facilities) provide 24/7 medical care from licensed nurses, rehabilitation services, and long-term custodial care for residents with significant health or functional needs.

How many nursing homes are listed on this page?

This page features 6 nursing homes in West Hartford, CT. Use the filters and comparison tools above to compare ratings, amenities, and pricing.

How do I choose the right nursing home in West Hartford, CT?

Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in West Hartford, CT, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.

What should I look for when visiting nursing homes in West Hartford, CT?

Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.