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Memory Care Home

Charter Senior Living of Charlotte

Memory Care Home

Charter Senior Living of Charlotte

3610 Randolph Rd, Charlotte, NC 28211 View map
Overview of Charter Senior Living of Charlotte

With consistent accolades in praise of top-tier memory care services, Charter Senior Living of Charlotte offers personalized support for those with Alzheimer’s and dementia, carefully crafting the Flourish℠ care program to effectively suit every need of the individual, in a way that only Charter can. Spearheaded by an expert team, Flourish℠ cares with compassion, empowers a purposeful living, and bolsters the dignity of those facing these trying conditions.

Facilities are also gold standard, with memory care private homes designed specifically to make Alzheimer’s and dementia residents feel safe and at peace, with both everyday and recreational needs covered. Stepping outside onto the lush landscape of Charter, family members and residents themselves can explore with confidence thanks to 24/7 security focused on their well-being.

(423) 892-1716

Managed by Terri Robinson

Executive Director

Terri Robinson serves as the Executive Director at Charter Senior Living of Charlotte. She leads the community with a commitment to providing high-quality lifestyles and care services to seniors and their families. Under her leadership, the community strives to exceed expectations through heart, purpose, courage, and fun, ensuring residents live the life they want in a supportive environment.

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 104

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 68.3%
Residents per day 71
Occupancy rate
68.3%
Residents per day
71
Bed community size
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 22 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
68%
In line with North Carolina average
Occupied beds
71 / 104
Average residents 85 per day

License details

Status Active
County: Mecklenburg

Additional licensing details

License number: HAL-060-171
Awards: 2020 Best of Assisted Living by SeniorAdvisor.com, certified as a Great Place to Work®

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Dan Sisel, Owner

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Assisted Living
Memory Care
Short-Term Stays

Programs & Activities

Activities
Engaging activities tailored to residents' interests.
Specific Programs
Assisted Living, Memory Care, Flourish℠ Programming, Short-Term Stays, Services & Amenities, Dining, Events

Pricing & Financial Information

IL$5,195
MC$7,800

Dining & Nutrition

Food Description
Restaurant-style dining with a variety of meal options.
Meals Included
Yes

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Charter Senior Living of Charlotte

Assisted Living Memory Care
Contact Charter Senior Living of Charlotte

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

North Carolina average: 3 stars

Scores

DHSR Score
90.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

34 visits/inspections

Results

33 resulted in violations

1 found no issues

Latest inspection

Date:December 18, 2024
Type:Follow Up

85 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

2 Penalties — $10,000 total

Compare Memory Care around Charlotte The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Brookdale Carriage Club Providence
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Charlotte (Olde Providence North)
430
A+
12
71.5%
98.75/200
15
80%
Studio / 1 Bed
Charter Senior Living of Charlotte
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Charlotte (Wendover - Sedgewood)
104
A+
22
68.3%
90.75/200
34
97.1%
Studio / 1 Bed
Brookdale South Charlotte
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Charlotte (Wessex Square)
82
A+
16
74.4%
101.50/200
20
80%
Studio / 1 Bed
Summit Place of Mooresville
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Mooresville
60
-
33
88.3%
91.50/200
25
92%
Studio / 1 Bed
Brookdale South Park
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Charlotte (Closeburn - Glenkirk)
56
A+
50
82.1%
93.50/200
26
88.5%
Apartment / Shared Apartment

Living Spaces & Floor Plans

Charter Senior Living Of Charlotte P3
Charter Senior Living Of Charlotte P1
Charter Senior Living Of Charlotte P2
Charter Senior Living Of Charlotte P4

Places of interest near Charter Senior Living of Charlotte

Address 3.7 miles from city center — 1.75 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)

Address 3610 Randolph Rd, Charlotte, NC 28211

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Guides for Better Senior Living

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Financial Aid for North Carolina Seniors

Get financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.