Pathways to Care Inc
Pathways to Care Inc
Pathways to Care Inc accepts Veteran Affairs Benefits.
Pathways to Care is a 34-bed, non-profit assisted living and memory care home. The facility integrates healthcare services, case management support, and specialized cognitive programming, utilizing transitional care coordination and community referral networks to assist residents and their families.
Long-term health department documentation spanning a 12-year window logs 62 total citations across 28 separate visits. Annually, this averages out to 4.4 infractions, tracking within a close 4% margin of the typical Florida state benchmark. Official evaluations on file have consistently uncovered at least one issue per visit, meaning the home has yet to achieve a zero citations-per-inspection rate for an entirely clean report.
Regulatory files reveal long-standing difficulties with building upkeep, resident paperwork, and employee orientation standards. Although the property previously struggled with high violation numbers, including a peak of 12 citations in 2019, the team demonstrated better oversight during 2024 by clearing three straight state reviews without a single infraction. The latest check from October 2025 indicated a small step back, noting three minor deficiencies regarding medication labeling, resident supervision, and dementia training. Throughout this entire timeline, state regulators have not issued any financial penalties or administrative sanctions against the facility.
Individuals investigating local placement options can treat these fluctuating reports as a sign that the home has worked to move past its older regulatory challenges. Since the historical data shows that specific elements like employee training files and labeling protocols sometimes require closer monitoring, checking with the head of nursing about their daily oversight habits is a smart move. Setting up a walkthrough also gives you an ideal opportunity to examine the physical condition of the living spaces and see how the case management team interacts with families on a normal day.
34-bed community Rank #840 / 1060Bed count — State benchmarkedThis home is ranked 840th out of 1060 homes in Florida for Bed Count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 96 / 100 Rank #11 / 1487Walk Score — State benchmarkedThis home is ranked 11th out of 1487 homes in Florida for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Facility TypeAssisted Living Facility
IssuanceOctober 23, 2025
ExpirationOctober 22, 2027
CountyOrange
License Number10343
Pathways to Care Inc is legally operated by Pathways To Care, Inc, and administered by William Bernardo.
Owner NamePathways To Care, Inc
Profit StatusNonprofit
Extended Congregate Care
6 units
Private
34 units
Total beds
34 units
Staffing
Key information about the people who lead and staff this community.
Creole
English
Spanish
Specific ProgramsPathways to Care Assisted Living (ALF), Healthcare Services, Case Management, Pathways Step2, Referral Process, Soup Bowl Supper
Volunteer Program
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2013 · 13 years of data
62 citations
29 inspections
3 fines
$2.8K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
6 points below the Florida average for assisted living residences (83/100)
Rank #626 / 876 in Florida Inspection Score — State benchmarked This home is ranked 626th out of 876 homes in Florida for Inspection Score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 77 out of 100. Letter grade C+. 6 points below the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
3vs 5 avg↓ 40% fewer than FL avg
-
$2.8kvs $11.6k↓ 76% lower than FL avg
Data reflects the most recent 13 years (since 2013).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2013 vs. Florida state average
Overall vs. FL average
5 Worse
Metrics worse than Florida average:
• Total citations (88% above)
• Citations per year (92% above)
• Citations per inspection (62% above)
• Inspections with citations (25% above)
• Inspection citation rate (11% above) 0 Better No metrics in this bucket.
• Total citations (88% above)
• Citations per year (92% above)
• Citations per inspection (62% above)
• Inspections with citations (25% above)
• Inspection citation rate (11% above) 0 Better No metrics in this bucket.
Latest Inspection
October 14, 2025
Routine
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 62 | 33 | This facility has 88% more total citations than a typical Florida assisted living residence (62 vs. FL avg 33).↑ 88% worse Rank #784 / 907 Total citations — State benchmarked This home is ranked 784th out of 907 homes in Florida for Total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2013.
| 4.8 | 2.5 | This facility has 92% more citations per year than a typical Florida assisted living residence (4.8 vs. FL avg 2.5).↑ 92% worse |
|
Citations per inspection
Average citations per inspection.
| 2.1 | 1.3 | This facility has 62% more citations per inspection than a typical Florida assisted living residence (2.1 vs. FL avg 1.3).↑ 62% worse Rank #847 / 907 Citations per inspection — State benchmarked This home is ranked 847th out of 907 homes in Florida for Citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 29 | 26 | This facility has had 12% more total inspections than the Florida average (29 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 12% more |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 20 | 16 | This facility has 25% more inspections with citations than a typical Florida assisted living residence (20 vs. FL avg 16).↑ 25% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 69% | 62% | This facility has 7 percentage points higher inspection citation rate than a typical Florida assisted living residence (69% vs. FL avg 62%).↑ 7% worse Rank #670 / 907 Inspection citation rate — State benchmarked This home is ranked 670th out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- October 14, 2025 routine inspection found three Class 3 deficiencies in resident care supervision, medication labeling/orders, and dementia training.
- Recent complaint investigations on December 11 and October 21, 2024 found no deficiencies or substantiated complaints.
- October 9, 2023 routine inspection identified eight Class 3 deficiencies involving resident care, staff training, records, emergency control, and background screening compliance.
Activities in this home
- Arts and Crafts
- Games & Cards
- Social Events & Outings
- Theater & Movies
Places of interest near Pathways to Care Inc
0.0 miles from city center
Estimated distance in miles from Orlando's city center to Pathways to Care Inc's address, calculated via Google Maps.
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The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| The Towers Orlando | AL IL NH SNF | Orlando (Central Business District) | 168
Facility
168
FL AVG
89
Rank
#97 / 1060 | No |
96
Facility
96
FL AVG
40
Rank
#11 / 1487 | - | - | - | - | - | - | - | - | - | Studio / 1 Bed / 2 Bed | - |
| Heritage Waterside | AL IL MC | Daytona Beach Shores (Winthrop Holding) | 126
Facility
126
FL AVG
89
Rank
#233 / 1060 | Yes |
37
Facility
37
FL AVG
40
Rank
#788 / 1487 | Heritage Waterside LLC | 98
Facility
98
FL AVG
83
Rank
#35 / 876 | 10 | 0%
Facility
0%
FL AVG
61.5%
Rank
#1 / 907 | 10
Facility
10
FL AVG
33
Rank
#123 / 907 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#158 / 907 | For-Profit | - | Mary Noss | Studio / 1 Bed / 2 Bed | - |
| Sancerre at Orange City | AL MC | Orange City (Orangedale) | 99
Facility
99
FL AVG
89
Rank
#466 / 1060 | Yes |
27
Facility
27
FL AVG
40
Rank
#955 / 1487 | Nxc Orange City Operator LLC | 99
Facility
99
FL AVG
83
Rank
#6 / 876 | 5 | 0%
Facility
0%
FL AVG
61.5%
Rank
#1 / 907 | 5
Facility
5
FL AVG
33
Rank
#56 / 907 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#158 / 907 | For-Profit | - | Michelle Gray | Studio / 1 Bed / 2 Bed | A- |
| Pathways to Care Inc | AL | Orlando (Central Business District) | 34
Facility
34
FL AVG
89
Rank
#840 / 1060 | No |
96
Facility
96
FL AVG
40
Rank
#11 / 1487 | Pathways To Care, Inc | 77
Facility
77
FL AVG
83
Rank
#626 / 876 | 29 | 69%
Facility
69%
FL AVG
61.5%
Rank
#670 / 907 | 62
Facility
62
FL AVG
33
Rank
#784 / 907 | 2.1
Facility
2.1
FL AVG
1.3
Rank
#847 / 907 | Not-For-Profit | $2,750 | William Bernardo | - | - |
| Westminster Baldwin Park | AL IL MC NH SNF | Orlando (Northeast Orlando) | 24
Facility
24
FL AVG
89
Rank
#861 / 1060 | Yes |
26
Facility
26
FL AVG
40
Rank
#977 / 1487 | Presbyterian Retirement Communities, Inc | - | 1 | 0%
Facility
0%
FL AVG
61.5%
Rank
#1 / 907 | 1
Facility
1
FL AVG
33
Rank
#7 / 907 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#158 / 907 | Not-For-Profit | - | Laure Zulkowski | 1 Bed / 2 Bed / 3 Bed | - |
Financial Assistance for
Assisted Living in Florida
Pathways to Care Inc is located in ORLANDO, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about Pathways to Care Inc
What neighborhood is Pathways to Care Inc in?
Pathways to Care Inc is in the Central Business District neighborhood of ORLANDO.
What languages are spoken at Pathways to Care Inc?
The team at Pathways to Care Inc speaks Creole, English, and Spanish.
Is Pathways to Care Inc in a walkable area?
Pathways to Care Inc has a walk score of 96. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
What is the license number of Pathways to Care Inc?
According to FL state health department records, Pathways to Care Inc's license number is 10343.
When does Pathways to Care Inc's license expire?
According to FL state health department records, Pathways to Care Inc's license expires on October 22, 2027.
What payment types does Pathways to Care Inc accept?
Pathways to Care Inc accepts Other and VA.
Does Pathways to Care Inc operate as a for-profit or non-profit?
Pathways to Care Inc is registered as a non-profit in FL.
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