Resorts at Pooler

Nursing Home, Hospice Care, Memory Care, Palliative Care & Respite Care · Pooler, GA

CMS overall rating

508 South Rogers Street, Pooler, GA 31322 View map

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Resorts at Pooler accepts Medicaid, Medicare, and private pay.

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Resorts at Pooler accepts Medicaid, Medicare, and private pay.

Overview of Resorts at Pooler

Resorts at Pooler is a family-owned, 122-bed skilled nursing and rehabilitation center located at 508 South Rogers Street in Pooler, Georgia. Situated approximately two miles from the city center, the facility provides 24-hour staffing, memory care, and clinical specialties for Chatham County seniors. The property currently maintains a 76% occupancy rate and offers around 4 hours of daily nurse staffing per resident, a level that exceeds the Georgia state average.

State regulatory records from the Georgia Department of Community Health highlight a high level of adherence to health and safety codes over the recent reporting period. The facility currently holds a citations-per-inspection rate of zero, with no new deficiencies documented in the most recent annual reviews. A 2022 follow-up survey confirmed that any previous operational issues were successfully addressed, and there have been no substantiated complaint investigations in the available history.

The service model supports a maximum of 122 residents through a mix of Medicare and Medicaid-certified programs. Administrative management has maintained an operational record free of fines or enforcement actions, suggesting a stable environment for subacute rehabilitation. This consistent regulatory trajectory indicates that the facility effectively manages its clinical protocols and nursing resources to meet state mandates.

Individualized care is facilitated by a nursing team that provides more direct care time per resident than the typical Georgia facility. The facility’s performance demonstrates accountability in maintaining professional standards across its skilled nursing and memory care wings. By resolving previous inquiries and sustaining a clean inspection record, the community shows a commitment to operational excellence and resident safety.

Families seeking a short-term recovery care with high nurse-to-resident ratios and a proven record of state compliance may find this facility to be a reliable option. The environment is best for individuals who require a mix of skilled nursing and therapy services within a mid-sized, family-owned campus.

Facility Direct Line (912) 748-6840 Info@resortsatpooler.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Georgia state averages

Total nursing care / resident

4h 13m per day

This facility Georgia avg (3h 33m per day)

vs Georgia avg

+19%

1 of 6 metrics below state avg

Standout metric Physical Therapist is +206% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	26m per day	▼ 9% State avg: 29m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 5m per day	▲ 15% State avg: 56m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 18m per day	▲ 7% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 44m per day	▲ 21% State avg: 3h 6m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	9m per day	▲ 206% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	37m per day	▲ 86% State avg: 20m per day · National avg: 28m per day

Capacity and availability

114 days

122-bed community

A larger shared setting that may offer more common spaces and organized community services.

6 years in operation

An established community with some operational experience and growing routines.

Walk Score: 3 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

76%

Similar to the Georgia average: 78.1%

Occupied beds

93 / 122

Average occupied beds in Georgia homes 88 beds

Facility TypeNursing Home

IssuanceOctober 1, 2019

CountyChatham

CMS Certification Number115293

Resorts at Pooler is administered by Stephanie Bush.

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

24-Hour Staffing

Sub Acute Care

Email administrator@resortsatpooler.com

Since 2019 · 7 years of data 6 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Georgia state average

Overall vs. GA average

Latest Inspection December 7, 2025 Annual Inspection

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	6	21	This facility has 71% fewer total deficiencies than a typical Georgia nursing home (6 vs. GA avg 21).↓ 71% better
Deficiencies per year Average deficiencies per year since 2019.	0.9	3	This facility has 70% fewer deficiencies per year than a typical Georgia nursing home (0.9 vs. GA avg 3).↓ 70% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

June 17, 2022 follow-up survey confirmed all previously cited deficiencies were corrected on site with no new deficiencies found.
No complaints were reported or substantiated during the June 17, 2022 follow-up inspection.
The facility demonstrated improvement by fully resolving all prior deficiencies by the June 17, 2022 follow-up survey.

Show Inspection Reports

Inspections since 2019

Total health inspections 4

Georgia average 3.4

Last Health inspection on Jul 2025

Total health citations

Georgia average 16.6

Citations per inspection

Georgia average 4.68

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

6 of 16 citations resulted from standard inspections; 4 of 16 resulted from complaint investigations; and 6 of 16 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than Georgia average

Georgia average: 0.7

Serious health citations

100% better than Georgia average

Georgia average: 0.5

0 critical citations Georgia average: 0.7

0 serious citations Georgia average: 0.5

16 moderate citations Georgia average: 15.2

0 minor citations Georgia average: 0.2

Citations history (last 7 years)

Infection Control moderate citation Jul 02, 2025

Corrected

Pharmacy moderate citation Jul 02, 2025

Corrected

Pharmacy moderate citation Jul 02, 2025

Corrected

Care Planning moderate citation Jul 02, 2025

Corrected

Total staff 144

Employees 98

Contractors 46

Staff to resident ratio 1.89 : 1

33% more staff per resident than Georgia average

Avg staff/day 43

Average shift 8.9 hours

7% better than Georgia average

Total staff hours (quarter) 35,144

Nursing staff breakdown

9 hours

9.3 hours

9.2 hours

Contractor staffing

2,926 contractor hours this quarter

Certified Nursing Assistant: 38 Licensed Practical Nurse: 4 Occupational Therapist: 2 Feeding Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	41	38	79	17,543	92	100%	9.2
Licensed Practical Nurse	24	4	28	8,240	92	100%	9.3
Registered Nurse	11	0	11	2,367	89	97%	9
Occupational Therapist	7	2	9	1,942	86	93%	8.1
Respiratory Therapy Technician	6	0	6	1,171	79	86%	6.4
Physical Therapy Assistant	4	0	4	1,137	69	75%	6.6
Administrator	1	0	1	528	66	72%	8
Clinical Nurse Specialist	1	0	1	528	66	72%	8
Dental Services Staff	1	0	1	512	64	70%	8
Feeding Assistant	0	1	1	495	66	72%	7.5
Nurse Practitioner	1	0	1	472	59	64%	8
Medical Director	0	1	1	208	26	28%	8
Qualified Social Worker	1	0	1	1	1	1%	1.3

79 Certified Nursing Assistant

% of Days 100%

28 Licensed Practical Nurse

% of Days 100%

11 Registered Nurse

% of Days 97%

9 Occupational Therapist

% of Days 93%

6 Respiratory Therapy Technician

% of Days 86%

4 Physical Therapy Assistant

% of Days 75%

1 Administrator

% of Days 72%

1 Clinical Nurse Specialist

% of Days 72%

1 Dental Services Staff

% of Days 70%

1 Feeding Assistant

% of Days 72%

1 Nurse Practitioner

% of Days 64%

1 Medical Director

% of Days 28%

1 Qualified Social Worker

% of Days 1%

View All Staffing Data in Pooler

Total fines amount $4K

90% lower than Georgia average

Georgia average: $40K

Number of fines 1

51% fewer fines than Georgia average

Georgia average: 2.1

Payment Denials 0

100% fewer payment denials than Georgia average

Georgia average: 0.3

Fines amount comparison

This facility $4K

Georgia average $40K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Jun 16, 2024 · $4K

Civil Money Penalty Jun 16, 2024

$4K

Last updated: Jan 2026

High-risk clinical events score 5.8

44% better than Georgia average

Georgia average: 10.3

Functional decline score 11.9

32% better than Georgia average

Georgia average: 17.4

Long-stay resident measures

Significantly above average Georgia avg: 3.1

Need for Help with Daily Activities Increased 7.6%

55% better than Georgia average

Georgia average: 16.8%

Walking Ability Worsened 11.7%

40% better than Georgia average

Georgia average: 19.4%

Low Risk Residents with Bowel/Bladder Incontinence 16.3%

In line with Georgia average

Georgia average: 16.1%

Falls with Major Injury 2.0%

37% better than Georgia average

Georgia average: 3.2%

High Risk Residents with Pressure Ulcers 2.4%

62% better than Georgia average

Georgia average: 6.3%

Urinary Tract Infection 0.9%

66% better than Georgia average

Georgia average: 2.5%

Lost Too Much Weight 5.2%

13% better than Georgia average

Georgia average: 6.0%

Depressive Symptoms 15.5%

77% worse than Georgia average

Georgia average: 8.7%

Antipsychotic Use 2.3%

88% better than Georgia average

Georgia average: 19.1%

Pneumococcal Vaccine 98.4%

8% better than Georgia average

Georgia average: 91.5%

Influenza Vaccine 87.3%

8% worse than Georgia average

Georgia average: 95.0%

Hospitalizations per 1,000 days 2.02

7% better than Georgia average

Georgia average: 2.18

ED visits per 1,000 days 1.26

36% better than Georgia average

Georgia average: 1.97

Short-stay resident measures

Average Georgia avg: 2.2

Pneumococcal Vaccine 86.3%

7% better than Georgia average

Georgia average: 80.6%

Antipsychotic medication increase 1.0%

55% better than Georgia average

Georgia average: 2.2%

Influenza Vaccine 84.4%

8% better than Georgia average

Georgia average: 78.2%

Re-hospitalized after SNF stay 25.2%

In line with Georgia average

Georgia average: 24.2%

Emergency department visits 9.5%

22% better than Georgia average

Georgia average: 12.2%

Falls with major injury 0.0%

100% better than Georgia average

Georgia average: 0.8%

Ability to care for self at discharge 51.0%

5% worse than Georgia average

Georgia average: 53.7%

Successful return to home or community 43.3%

14% worse than Georgia average

Georgia average: 50.6%

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

68% of new residents, often for short stays.

Typical stay 4 - 5 months

Total residents 76

Medicare

11.8% of residents

Medicaid

64.5% of residents

Private pay or other

23.7% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Resorts at Pooler from 2012–2023, based on CMS SNF Cost Reports.

Occupancy Rate 62.5% ↓ 12.2pp vs 2022

Net Patient Income -$1.7M ↓ ~$767.7K vs 2022

Payroll Costs $4.2M ↑ ~$966.5K vs 2022

Operating Margin -21.5% ↓ 10.1pp vs 2022

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	66.5%	92.6%	91.6%	89.3%	90.0%	90.1%	87.3%	86.6%	80.0%	71.9%	74.7%	62.5%
Beds	122	86	86	86	86	86	86	86	100	100	100	122
Net Income	-$27,396	-$429,431	$321,382	$245,463	$134,711	-$164,482	-$238,057	-$405,857	$84,300	$598,379	-$854,973	-$1,638,483
Gross Revenue	$7,001,739	$7,662,610	$8,104,671	$7,017,176	$6,918,269	$6,763,463	$7,528,665	$7,632,302	$7,761,100	$6,709,176	$8,705,412	$7,815,068
Operating Expenses	$5,995,234	$6,465,919	$5,835,886	$6,040,271	$6,071,254	$6,115,303	$6,045,835	$6,275,943	$7,986,178	$7,501,346	$8,659,494	$9,359,803
Net Patient Income	-$62,942	-$433,862	$315,901	$206,714	$129,566	-$168,278	-$243,152	-$408,682	-$690,752	-$792,170	-$891,074	-$1,658,801
Net Patient Revenue	$5,932,292	$6,032,057	$6,151,787	$6,246,985	$6,200,820	$5,947,025	$5,802,683	$5,867,261	$7,295,426	$6,709,176	$7,768,420	$7,701,002
Payroll Costs	$2,878,210	$2,837,653	$2,804,695	$2,831,538	$2,960,153	$3,188,610	$3,136,426	$3,261,386	$2,664,470	$2,714,284	$3,272,826	$4,239,303
Operating Margin %	-1.1%	-7.2%	5.1%	3.3%	2.1%	-2.8%	-4.2%	-7.0%	-9.5%	-11.8%	-11.5%	-21.5%
Medicare %	11.5%	14.0%	15.5%	18.4%	17.0%	15.0%	12.6%	12.3%	15.5%	14.3%	16.8%	15.2%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	88.5%	86.0%	84.5%	81.6%	83.0%	85.0%	87.4%	87.7%	84.5%	85.7%	83.2%	84.8%
Net Patient Revenue/Day	$200	$208	$214	$223	$219	$210	$212	$216	$249	$256	$285	$277
Cost/Day	$202	$222	$203	$216	$214	$216	$221	$231	$273	$286	$318	$336
Avg Length of Stay	272.3 days	266.7 days	263.9 days	178.5 days	217.9 days	193.8 days	236.2 days	249.3 days	148.6 days	116.1 days	106.9 days	113.7 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$7.7M

Net patient income

-$1.7M

For-profit Operated by a single business entity.

Net patient revenue

$7.7M

Net patient income

-$1.7M

Other income

$20.3K

Payroll costs

$4.2M 55% of net patient revenue

Other operating costs

$5.1M

Total costs

$9.4M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 4 - 5 months.

Coverage residents most often arrive under.

Medicare 33%

Private pay 68%

Coverage residents most often leave under.

Medicare 25%

Private pay 75%

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

Is Resorts at Pooler in a walkable area?

Resorts at Pooler has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Resorts at Pooler?

Resorts at Pooler's occupancy is 76%.

What is the best email address for Resorts at Pooler?

The team at Resorts at Pooler can be reached at administrator@resortsatpooler.com.

Does Resorts at Pooler operate as a for-profit or non-profit?

Resorts at Pooler is registered as a for-profit in GA.

Who is the administrator of Resorts at Pooler?

Stephanie Bush is the administrator of Resorts at Pooler.

How many beds does Resorts at Pooler have?

Resorts at Pooler has 122 beds.

Are there photos of Resorts at Pooler?

Yes — there are 8 photos of Resorts at Pooler in the photo gallery on this page.

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Resorts at Pooler

Overview of Resorts at Pooler

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Contact Information

Amenities & Lifestyle

Contact Resorts at Pooler

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

79 Certified Nursing Assistant

28 Licensed Practical Nurse

11 Registered Nurse

9 Occupational Therapist

6 Respiratory Therapy Technician

4 Physical Therapy Assistant

1 Administrator

1 Clinical Nurse Specialist

1 Dental Services Staff

1 Feeding Assistant

1 Nurse Practitioner

1 Medical Director

1 Qualified Social Worker

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

Active Family Council

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

Places of interest near Resorts at Pooler

Calculate Travel Distance to Resorts at Pooler

Financial Assistance for Nursing Home in Georgia

Community Care Services Program

Respite Care Program

Home and Community Services (HCS)

Medicare Savings Program (MSP)

Program of All-Inclusive Care for the Elderly (PACE)

SOURCE (Service Options Using Resources in a Community Environment)

Optional State Supplementation (OSS)

Guides for Better Senior Living

Financial Assistance for
Nursing Home in Georgia