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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Resorts at Pooler is a family-owned, 122-bed skilled nursing and rehabilitation center located at 508 South Rogers Street in Pooler, Georgia. Situated approximately two miles from the city center, the facility provides 24-hour staffing, memory care, and clinical specialties for Chatham County seniors. The property currently maintains a 76% occupancy rate and offers around 4 hours of daily nurse staffing per resident, a level that exceeds the Georgia state average.
State regulatory records from the Georgia Department of Community Health highlight a high level of adherence to health and safety codes over the recent reporting period. The facility currently holds a citations-per-inspection rate of zero, with no new deficiencies documented in the most recent annual reviews. A 2022 follow-up survey confirmed that any previous operational issues were successfully addressed, and there have been no substantiated complaint investigations in the available history.
The service model supports a maximum of 122 residents through a mix of Medicare and Medicaid-certified programs. Administrative management has maintained an operational record free of fines or enforcement actions, suggesting a stable environment for subacute rehabilitation. This consistent regulatory trajectory indicates that the facility effectively manages its clinical protocols and nursing resources to meet state mandates.
Individualized care is facilitated by a nursing team that provides more direct care time per resident than the typical Georgia facility. The facility’s performance demonstrates accountability in maintaining professional standards across its skilled nursing and memory care wings. By resolving previous inquiries and sustaining a clean inspection record, the community shows a commitment to operational excellence and resident safety.
Families seeking a short-term recovery care with high nurse-to-resident ratios and a proven record of state compliance may find this facility to be a reliable option. The environment is best for individuals who require a mix of skilled nursing and therapy services within a mid-sized, family-owned campus.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 30th out of 190 homes in Georgia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▲ 17% State avg: 29m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 57m per day | ■ Avg State avg: 56m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 9m per day | ■ Avg State avg: 2h 9m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 17m per day | ▲ 6% State avg: 3h 6m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 9m per day | ▲ 200% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 30m per day | ▲ 50% State avg: 20m per day · National avg: 28m per day |
Similar to the Georgia average: 78.1%Resorts at Pooler is administrated by Stephanie Bush.
In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 6 | 21 | This facility has 71% fewer total deficiencies than a typical Georgia nursing home (6 vs. GA avg 21).↓ 71% better |
|
Deficiencies per year
Average deficiencies per year since 2019.
| 0.9 | 3 | This facility has 70% fewer deficiencies per year than a typical Georgia nursing home (0.9 vs. GA avg 3).↓ 70% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Georgia average 3.4
Last Health inspection on Jul 2025
Georgia average 16.6
Georgia average 4.68
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
6 of 16 citations resulted from standard inspections; 4 of 16 resulted from complaint investigations; and 6 of 16 came from combined inspections (standard and complaint).
100% better than Georgia averageGeorgia average: 0.7
100% better than Georgia averageGeorgia average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
33% more staff per resident than Georgia average
7% better than Georgia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursAssists with medical care and medications.
28 total: 24 full-time employees and 4 contractors.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursHelps with daily care and mobility.
79 total: 41 full-time employees and 38 contractors.
79
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,926 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 41 | 38 | 79 | 17,543 | 92 | 100% | 9.2 |
| Licensed Practical Nurse | 24 | 4 | 28 | 8,240 | 92 | 100% | 9.3 |
| Registered Nurse | 11 | 0 | 11 | 2,367 | 89 | 97% | 9 |
| Occupational Therapist | 7 | 2 | 9 | 1,942 | 86 | 93% | 8.1 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,171 | 79 | 86% | 6.4 |
| Physical Therapy Assistant | 4 | 0 | 4 | 1,137 | 69 | 75% | 6.6 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 495 | 66 | 72% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Medical Director | 0 | 1 | 1 | 208 | 26 | 28% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 1 | 1 | 1% | 1.3 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
90% lower than Georgia averageGeorgia average: $40K
51% fewer fines than Georgia averageGeorgia average: 2.1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Georgia averageGeorgia average: 0.3
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jun 16, 2024 · $4K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 16, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.8
44% better than Georgia averageGeorgia average: 10.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.9
32% better than Georgia averageGeorgia average: 17.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
7.6%
55% better than Georgia averageGeorgia average: 16.8%
Percent of long-stay residents whose ability to move independently worsened
11.7%
40% better than Georgia averageGeorgia average: 19.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.3%
In line with Georgia averageGeorgia average: 16.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
37% better than Georgia averageGeorgia average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
2.4%
62% better than Georgia averageGeorgia average: 6.3%
Percent of long-stay residents with a urinary tract infection
0.9%
66% better than Georgia averageGeorgia average: 2.5%
Percent of long-stay residents who lose too much weight
5.2%
13% better than Georgia averageGeorgia average: 6.0%
Percent of long-stay residents who have depressive symptoms
15.5%
77% worse than Georgia averageGeorgia average: 8.7%
Percent of long-stay residents who received an antipsychotic medication
2.3%
88% better than Georgia averageGeorgia average: 19.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.4%
8% better than Georgia averageGeorgia average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
8% worse than Georgia averageGeorgia average: 95.0%
Number of hospitalizations per 1,000 long-stay resident days.
2.02
7% better than Georgia averageGeorgia average: 2.18
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.26
36% better than Georgia averageGeorgia average: 1.97
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.3%
7% better than Georgia averageGeorgia average: 80.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
55% better than Georgia averageGeorgia average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
8% better than Georgia averageGeorgia average: 78.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.2%
In line with Georgia averageGeorgia average: 24.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.5%
22% better than Georgia averageGeorgia average: 12.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Georgia averageGeorgia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.0%
5% worse than Georgia averageGeorgia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
43.3%
14% worse than Georgia averageGeorgia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
33% of new residents, usually for short-term rehab.
68% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
76Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Resorts at Pooler based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #122 / 185Payroll — State benchmarkedThis home is ranked 122nd out of 185 homes in Georgia for payroll. Shows total annual staff payroll benchmarked to the Georgia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
2.1 miles from city center
Estimated distance in miles from Pooler's city center to Resorts at Pooler's address, calculated via Google Maps.
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Resorts at Pooler is located in POOLER, Georgia.
Here are the financial assistance programs available to residents in Georgia.
Resorts at Pooler has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.
Resorts at Pooler's occupancy is 76%.
The team at Resorts at Pooler can be reached at [email protected].
Stephanie Bush is the administrator of Resorts at Pooler.
Resorts at Pooler has 122 beds.
Yes — there are 8 photos of Resorts at Pooler in the photo gallery on this page.
Resorts at Pooler is located at 508 SOUTH ROGERS STREET.
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