Charter Senior Living at Southern Pines in Georgia, GA

Overview of Charter Senior Living at Southern Pines

Charter Senior Living at Southern Pines is a 130-bed residential facility located at 423 Covington Avenue in Thomasville, Georgia. Situated near the city center in Thomas County, the property coordinates standard personal care, specialized memory support, short-term rehabilitation stays, and temporary respite housing. Monthly baseline rates start at $3,000, which covers standard amenities such as weekly housekeeping, personal laundry care, localized transit, an on-site beauty salon, and emergency call networks.

State administrative logs from the Georgia Department of Community Health document an average of 1.7 deficiencies annually over a seven-year tracking period, performing 65% better than the statewide baseline. However, an August 2025 survey substantiated critical citations regarding a resident’s elopement. Investigators noted that a resident with Lewy Body Dementia exited through an unlatched memory care patio door because employees failed to lock the boundary, while the electronic perimeter alarm system malfunctioned due to low batteries.

Historical files also document a July 2024 citation for night-shift staffing shortages, alongside 2021 records where staff members were terminated for spraying a resident with disinfectant and committing video-documented physical and verbal abuse. Early 2019 and 2020 logs also track infractions for omitting employee fingerprint clearances and exceeding licensed capacity.

Daily operations utilize a 24-hour staffing schedule to coordinate routine physical care and manage their specialized Flourish memory program. While the property completed a March 2023 evaluation and an October 2025 complaint audit with a citations-per-inspection rate of zero, the recent supervision lapses and battery failures point to recurring vulnerabilities in property tracking. Public records show no active monetary fines or formal enforcement penalties against the operator, indicating that past infractions were resolved through standard state correction workflows.

Families evaluating this Thomasville community should perform direct due diligence regarding current security measures and shift coverage. The property’s history requires a resident’s sponsors to independently confirm the status of electronic alarm systems, perimeter locks, and overnight employee counts. Families are encouraged to visit the campus and inspect the memory neighborhood exit points.

(912) 809-3174

130-bed community

A larger shared setting that may offer more common spaces and organized community services.

6 years in operation

An established community with some operational experience and growing routines.

Walk Score: 72 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Facility TypePersonal Care Home

IssuanceAugust 26, 2019

CountyThomas

Charter Senior Living at Southern Pines is administrated by Ms Christy Cooke.

Rehabilitation Services

Respite Care

Nursing Services

24-Hour Staffing

Email [email protected]

Dining

Salon

Transportation

Emergency Call System

Weekly Housekeeping

Laundry Service

Activities

ActivitiesSouthern Pines hosts a variety of events including seminars, luncheons, and community open houses.

Specific ProgramsShort-Term Stays, Flourish℠ Programming

IL$3,000 per month

AL$4,195 per month

MC$4,750 per month

Food DescriptionDining at Southern Pines includes homemade meals that cater to individual tastes and dietary needs, with a chef’s choice menu and themed meals.

Since 2019 · 7 years of data 12 deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Georgia state average

Overall vs. GA average

Latest Inspection October 15, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	12	21	This facility has 43% fewer total deficiencies than a typical Georgia assisted living residence (12 vs. GA avg 21).↓ 43% better
Deficiencies per year Average deficiencies per year since 2019.	1.7	3	This facility has 43% fewer deficiencies per year than a typical Georgia assisted living residence (1.7 vs. GA avg 3).↓ 43% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on October 15, 2025, found no rule violations after investigating two complaints.
The August 5, 2025 complaint investigation substantiated two deficiencies related to inadequate supervision and unsecured exit doors causing a resident elopement.
A July 22, 2024 complaint substantiated inadequate staffing causing insufficient coverage and care for residents during multiple shifts.

Show Inspection Reports

0.0 miles from city center Estimated distance in miles from Thomasville's city center to Charter Senior Living at Southern Pines's address, calculated via Google Maps.

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

Compare Assisted Living around Georgia

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.


Charter Senior Living at Southern Pines	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Thomasville	130 Facility 130 GA AVG 88 Rank #96 / 672	No	72 Facility 72 GA AVG 39 Rank #69 / 873	-	6 Facility 6 GA AVG 14 Rank #442 / 670	Ms Christy Cooke	30	12 Facility 12 GA AVG 21 Rank #327 / 574	0.4 Facility 0.4 GA AVG 2.1 Rank #177 / 574
Oaks at Gracemont	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Cumming	86 Facility 86 GA AVG 88 Rank #309 / 672	No	10 Facility 10 GA AVG 39 Rank #734 / 873	-	13 Facility 13 GA AVG 14 Rank #172 / 670	Kc Patel	11	13 Facility 13 GA AVG 21 Rank #337 / 574	1.2 Facility 1.2 GA AVG 2.1 Rank #358 / 574
The Residence at Oak Grove	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Thomasville	84 Facility 84 GA AVG 88 Rank #320 / 672	Yes	42 Facility 42 GA AVG 39 Rank #415 / 873	Studio / 1 Bed	6 Facility 6 GA AVG 14 Rank #442 / 670	Cynthia Swaim	14	9 Facility 9 GA AVG 21 Rank #295 / 574	0.6 Facility 0.6 GA AVG 2.1 Rank #233 / 574
Magnolia Senior Living at Dawsonville	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Dawsonville	84 Facility 84 GA AVG 88 Rank #320 / 672	No	18 Facility 18 GA AVG 39 Rank #654 / 873	-	2 Facility 2 GA AVG 14 Rank #620 / 670	Melissa Lewin	4	0 Facility 0 GA AVG 21 Rank #1 / 574	0.0 Facility 0.0 GA AVG 2.1 Rank #1 / 574
Benton House of Newnan	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Newnan	80 Facility 80 GA AVG 88 Rank #340 / 672	No	4 Facility 4 GA AVG 39 Rank #801 / 873	Studio / 1 Bed	7 Facility 7 GA AVG 14 Rank #388 / 670	Harvey Gutierrez	8	0 Facility 0 GA AVG 21 Rank #1 / 574	0.0 Facility 0.0 GA AVG 2.1 Rank #1 / 574

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Is Charter Senior Living at Southern Pines in a walkable area?

Charter Senior Living at Southern Pines has a walk score of 72. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Does Charter Senior Living at Southern Pines have different floorplan options?

Yes — see the floorplan options available at Charter Senior Living at Southern Pines on this page.

What is the best email address for Charter Senior Living at Southern Pines?

The team at Charter Senior Living at Southern Pines can be reached at [email protected].

Who is the administrator of Charter Senior Living at Southern Pines?

Ms CHRISTY COOKE is the administrator of Charter Senior Living at Southern Pines.

How many beds does Charter Senior Living at Southern Pines have?

Charter Senior Living at Southern Pines has 130 beds.

Are there photos of Charter Senior Living at Southern Pines?

Yes — there are 18 photos of Charter Senior Living at Southern Pines in the photo gallery on this page.

What is the address of Charter Senior Living at Southern Pines?

Charter Senior Living at Southern Pines is located at 423 COVINGTON AVENUE.

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Charter Senior Living at Southern Pines