Willows of Marshalltown Assisted Living

Overview of Willows of Marshalltown Assisted Living

Willows of Marshalltown Assisted Living is a 66-bed community at 2315 Campbell Drive in Marshalltown, Iowa. Administered by Jennifer Stanley, the facility serves Marshall County under license S0385, which remains active through July 2, 2026. The community currently reports a 61% occupancy rate with 40 residents, slightly below the Iowa state average of 75.4%. The location is highly accessible with a Walk Score of 85, allowing most daily errands to be finished on foot.

State monitoring from the Iowa Department of Inspections, Appeals, and Licensing shows a history of recurring care planning and training deficiencies. Since 2018, the facility has recorded 16 total deficiencies over seven inspections, averaging 2.3 violations per review—a rate 28% above the state per-inspection average. While investigations in 2020 and 2022 resulted in a citations-per-inspection rate of zero, the most recent review in September 2024 identified seven deficiencies involving medication administration, wound care treatment, and delays in resident evaluations.

Professional support is delivered through a 24-hour staffing model providing both assisted living and memory care. An August 2021 investigation substantiated a serious complaint regarding a resident injury during transportation after a wheelchair was not properly secured, resulting in citations for inadequate staff training and care oversight. Although the facility has operated for nine years and provides nursing services and restaurant-style dining, records show a persistent pattern of failing to update service plans as residents’ conditions change.

The residential environment features integrated floral courtyards and social activities within a newer building. Management has historically struggled with documentation compliance, including failures in food safety training for staff and missing signatures on occupancy agreements. Despite periods of clean compliance in 2020 and 2022, the 2024 violations suggest that previous corrective actions in specialized training and care coordination have not been sustained.

Prospective residents should weigh the facility’s walkable location and state-of-the-art building against its repeated findings in core care planning. It is necessary to verify that current personnel have completed all required training for specialized tasks, such as wound care and transportation safety, before making a placement decision. Families may contact the administrative office at (641) 758-3123 to discuss the specific remediation steps implemented after the 2024 inspection to ensure 2026 safety standards are met.

Share Share this listing Write review Facility Direct Line (641) 758-3123 hello@willowslife.com

Facility Direct Line (641) 758-3123 hello@willowslife.com