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Willows of Marshalltown Assisted Living is a 66-bed community at 2315 Campbell Drive in Marshalltown, Iowa. Administered by Jennifer Stanley, the facility serves Marshall County under license S0385, which remains active through July 2, 2026. The community currently reports a 61% occupancy rate with 40 residents, slightly below the Iowa state average of 75.4%. The location is highly accessible with a Walk Score of 85, allowing most daily errands to be finished on foot.
State monitoring from the Iowa Department of Inspections, Appeals, and Licensing shows a history of recurring care planning and training deficiencies. Since 2018, the facility has recorded 16 total deficiencies over seven inspections, averaging 2.3 violations per review—a rate 28% above the state per-inspection average. While investigations in 2020 and 2022 resulted in a citations-per-inspection rate of zero, the most recent review in September 2024 identified seven deficiencies involving medication administration, wound care treatment, and delays in resident evaluations.
Professional support is delivered through a 24-hour staffing model providing both assisted living and memory care. An August 2021 investigation substantiated a serious complaint regarding a resident injury during transportation after a wheelchair was not properly secured, resulting in citations for inadequate staff training and care oversight. Although the facility has operated for nine years and provides nursing services and restaurant-style dining, records show a persistent pattern of failing to update service plans as residents’ conditions change.
The residential environment features integrated floral courtyards and social activities within a newer building. Management has historically struggled with documentation compliance, including failures in food safety training for staff and missing signatures on occupancy agreements. Despite periods of clean compliance in 2020 and 2022, the 2024 violations suggest that previous corrective actions in specialized training and care coordination have not been sustained.
Prospective residents should weigh the facility’s walkable location and state-of-the-art building against its repeated findings in core care planning. It is necessary to verify that current personnel have completed all required training for specialized tasks, such as wound care and transportation safety, before making a placement decision. Families may contact the administrative office at (641) 758-3123 to discuss the specific remediation steps implemented after the 2024 inspection to ensure 2026 safety standards are met.
The building features stunning architecture, custom furniture, and beautiful views, with a focus on creating a home-like environment.
Lower than the Iowa average: 75.4%Willows of Marshalltown Assisted Living is administrated by Jennifer Stanley.
Key information about the people who lead and staff this community.
In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 16 | 27 | This facility has 41% fewer total deficiencies than a typical Iowa assisted living residence (16 vs. IA avg 27).↓ 41% better |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 2 | 3.4 | This facility has 41% fewer deficiencies per year than a typical Iowa assisted living residence (2 vs. IA avg 3.4).↓ 41% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.3 | 1.8 | This facility has 28% more deficiencies per inspection than a typical Iowa assisted living residence (2.3 vs. IA avg 1.8).↑ 28% worse |
Inspections
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 15 | This facility has 53% fewer total inspections than a typical Iowa assisted living residence (7 vs. IA avg 15).↓ 53% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 26, 2024, identified deficiencies related to program policies, tenant rights, medications, staffing, service plans, evaluations, and nurse reviews. Earlier inspections showed a pattern of similar issues, including incomplete service plans, delayed evaluations, medication errors, and staff training gaps, with one substantiated complaint involving inadequate care and staff training during transportation. Inspectors cited problems mainly in care planning, medication administration, and staff training. Complaint investigations prior to the latest report were mostly unsubstantiated, except for one substantiated case involving injury due to improper wheelchair securing. The facility’s inspection history indicates ongoing challenges with compliance in key areas, with no clear improvement trend over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
0.0 miles from city center
Estimated distance in miles from Marshalltown's city center to Willows of Marshalltown Assisted Living's address, calculated via Google Maps.
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Willows of Marshalltown Assisted Living is located in Marshalltown, Iowa.
Here are the financial assistance programs available to residents in Iowa.
The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.
| Willows of Marshalltown Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Marshalltown (Marshall Township) | 66 | No | 85 | - | 9 | 60.6% | - | 7 | 5 | - |
| The Willows of Marshalltown |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Marshalltown | 48 | Yes | 1 | Studio / 1 Bed / 2 Bed | 9 | 62.5% | - | 8 | 2 | 2 |
| Bickford of Marshalltown |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Marshalltown | - | Yes | 59 | Studio / 1 Bed | 29 | - | B- | - | - | - |
Willows of Marshalltown Assisted Living is in the Marshall Township neighborhood of Marshalltown.
The legal owner and operator of Willows of Marshalltown Assisted Living is No Related Entities Found.
Willows of Marshalltown Assisted Living has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IA state health department records, Willows of Marshalltown Assisted Living's license number is S0385.
According to IA state health department records, Willows of Marshalltown Assisted Living's license expires on July 2, 2026.
Willows of Marshalltown Assisted Living's occupancy is 61%.
Yes — see the floorplan options available at Willows of Marshalltown Assisted Living on this page.
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