Smaller home · May offer a more intimate, personalized care environment.
Primrose Retirement Community
Primrose Retirement Community is a 64-bed senior living campus at 1801 East Kanesville Boulevard in Council Bluffs, Iowa. Administered by Tiffany Eggett and certified as a dementia-specific assisted living program, the facility serves Pottawattamie County with a clinical continuum ranging from independent townhome villas to specialized memory care. The campus maintains a current occupancy rate of approximately 55%, with private room rates starting near $4,900 per month.
State inspection records show a deficiency rate that is 6% more favorable than the Iowa state average. While a May 2024 recertification audit was completed with zero deficiencies, a November 2024 follow-up cited three concerns regarding service plan accuracy and memory care unit door alarms. Long-term data indicate a per-inspection citation rate that is 17% below the state mean, though the community remains a private-pay facility and does not currently participate in Medicare or Medicaid.
On-site nursing, personal aid, and therapy are managed through a 24-hour staffing framework. This model emphasizes individualized cognitive support, addressing various stages of memory loss within a secure environment. Though residents utilize regular wellness monitoring and restorative programs, the rural-style location is car-dependent with a Walk Score of zero. Notably, the facility has maintained its license without any suspensions since it began operations in 2008.
A home-like residential setting is supported by three daily meals and specialized social spaces like a 1950s-style ice cream parlor. Common areas available to residents include a chapel, wellness center, billiard room, and library. The service package also features weekly housekeeping, laundry, and local transportation, alongside pet-friendly housing options that offer quiet views. For convenience, basic cable and Wi-Fi access are fully integrated into the monthly residency costs.
Interested individuals should examine the current protocols for service plan updates and perimeter security during a tour of the grounds. It is recommended to consult with the administrator regarding the specific remedies applied to the 2024 citation findings and to ensure current staffing ratios are sufficient for the resident’s 2026 care requirements.
Community insights.
About this community
Primrose Retirement Community is administered by Hannah Phillips.
Inspection History
In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Violations (78% below)
• State violations (14% below)
• Violations per inspection (32% below)
Violations
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Violations
| 6 | 27 | This facility has 78% fewer violations than a typical Iowa assisted living residence (6 vs. IA avg 27).↓ 78% better |
|
State violations
| 6 | 7 | This facility has 14% fewer state violations than a typical Iowa assisted living residence (6 vs. IA avg 7).↓ 14% better |
|
Violations per inspection
| 1.2 | 1.76 | This facility has 32% fewer violations per inspection than a typical Iowa assisted living residence (1.2 vs. IA avg 1.76).↓ 32% better |
Inspections
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total inspections
| 5 | 13 | This facility has had 62% fewer total inspections than the Iowa average (5 vs. IA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 62% fewer |
What does this home offer?
Pets Allowed
Places of interest near Primrose Retirement Community
4.6 miles from city center
Estimated distance in miles from Council Bluffs's city center to Primrose Retirement Community's address, calculated via Google Maps.
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Compare Assisted Living around the area
Info below is compiled from the IA Dept. of Inspections, Appeals & Licensing (DIAL), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
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City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
|
Number of years the company has been in operation.
|
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Inspection events categorized as complaint-related by the state regulator.
|
Count of incident-based investigations (e.g. reported events) in the regulatory record for the reporting period.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Stonehill Care Center | AL IL MC NH SNF | Dubuque | 185
Facility
185
IA AVG
71
Rank
#3 / 334 | No |
89
Facility
89
IA AVG
46
Rank
#13 / 424 | - | 21
Facility
21
IA AVG
18
Rank
#103 / 258 |
85.4%
Facility
85.4%
IA AVG
63.7%
Rank
#60 / 295 | - | 17 | 8
Facility
8
IA AVG
7
Rank
#206 / 299 | 0
Facility
0
IA AVG
0.9
Rank
#1 / 299 |
| St Francis Manor | AL HOS NH SNF | Grinnell | 78
Facility
78
IA AVG
71
Rank
#99 / 334 | No |
82
Facility
82
IA AVG
46
Rank
#31 / 424 | - | 49
Facility
49
IA AVG
18
Rank
#11 / 258 |
69.2%
Facility
69.2%
IA AVG
63.7%
Rank
#137 / 295 | - | 13 | 4
Facility
4
IA AVG
7
Rank
#125 / 299 | 0
Facility
0
IA AVG
0.9
Rank
#1 / 299 |
| Friendship Village | AL IL MC NH SNF | Waterloo | 72
Facility
72
IA AVG
71
Rank
#119 / 334 | Yes |
52
Facility
52
IA AVG
46
Rank
#167 / 424 | 2 Bed / 3 Bed | 50
Facility
50
IA AVG
18
Rank
#7 / 258 |
91.7%
Facility
91.7%
IA AVG
63.7%
Rank
#27 / 295 | - | 14 | 0
Facility
0
IA AVG
7
Rank
#1 / 299 | 3
Facility
3
IA AVG
0.9
Rank
#253 / 299 |
| Stoney Brook Village | AL | West Union | 72
Facility
72
IA AVG
71
Rank
#119 / 334 | No |
67
Facility
67
IA AVG
46
Rank
#90 / 424 | - | 21
Facility
21
IA AVG
18
Rank
#103 / 258 |
50.0%
Facility
50.0%
IA AVG
63.7%
Rank
#187 / 295 | A+ | 2 | 1
Facility
1
IA AVG
7
Rank
#36 / 299 | 0
Facility
0
IA AVG
0.9
Rank
#1 / 299 |
| Primrose Retirement Community | AL IL MC RC | Council Bluffs (Kane Township) | 64
Facility
64
IA AVG
71
Rank
#158 / 334 | Yes | - | - | 18
Facility
18
IA AVG
18
Rank
#125 / 258 |
54.7%
Facility
54.7%
IA AVG
63.7%
Rank
#165 / 295 | - | 5 | 10
Facility
10
IA AVG
7
Rank
#237 / 299 | 0
Facility
0
IA AVG
0.9
Rank
#1 / 299 |
Rank badges are statewide: each community is ranked against every IA community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Frequently Asked Questions about Primrose Retirement Community
What neighborhood is Primrose Retirement Community in?
Primrose Retirement Community is in the Kane Township neighborhood of Council Bluffs.
What is the license number of Primrose Retirement Community?
According to IA state health department records, Primrose Retirement Community's license number is S0273.
What is the occupancy rate at Primrose Retirement Community?
Primrose Retirement Community's occupancy is 54.7%.
How long has Primrose Retirement Community been in business?
Primrose Retirement Community has been operating for approximately 18 years, based on available licensing and registration records.
Are pets allowed at Primrose Retirement Community?
Yes, Primrose Retirement Community allows residents to bring their pets.
What is the best email address for Primrose Retirement Community?
The team at Primrose Retirement Community can be reached at hannah.phillips@primroseretirement.com.
Who is the administrator of Primrose Retirement Community?
Hannah Phillips is the administrator of Primrose Retirement Community.
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