Friendship Village

Nursing Home, Assisted Living, Independent Living & Memory Care · Waterloo, IA

CMS overall rating

600 Park Ln, Waterloo, IA 50702 View map

Calculator: See prices in your area

Friendship Village accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Friendship Village accepts Medicare, Medicaid, and private pay.

Overview of Friendship Village

Conveniently located near MercyOne Waterloo Medical Center in Waterloo, IA, Friendship Village is an astounding community that offers independent living, assisted living, and long-term care. The community also features beautifully furnished and spacious floor plans, ensuring residents are comfortable and safe. Residents can also keep their peace of mind with the community helping with housekeeping and chores.

Fun recreational activities and enriching programs are conducted, encouraging residents to live actively and maintain social connections. Residents also enjoy a delightful dining experience with delicious and well-balanced meals to meet their dietary needs and preferences. Pets are welcome to stay to ease residents’ loneliness. The community is ideal for those seeking independence in retirement, especially with its vibrant and welcoming environment.

Facility Direct Line (319) 291-8100

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

6h 10m per day

vs avg

1 of 6 metrics below state avg

Standout metric Nurse Aide is +17% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	47m per day	▲ 3% State avg: 46m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	53m per day	■ Avg State avg: 53m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 47m per day	▲ 17% State avg: 2h 23m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 1m per day	▲ 14% State avg: 3h 31m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 87% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	34m per day	▲ 17% State avg: 29m per day · National avg: 28m per day

Capacity and availability

163 days

72-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

50 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 52 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

92%

Higher than the Iowa average: 75.4%

Occupied beds

66 / 72

Average occupied beds in Iowa homes 51 beds

StatusActive

IssuanceNovember 4, 2025

ExpirationNovember 4, 2026

CountyBlack Hawk

License Number70429

Year Opened04/11/1976

CMS Certification Number165081

Friendship Village is administered by Ellie Uhlenhopp.

Rehabilitation Services

Respite Care

Short-Term Rehab

Email euhlenhopp@fvrc.com

Fax3192918324

Minimum Age62

State-Of-The-Art Fitness Center

Library

Outdoor Exercise And Walking Paths

Salon & Spa

Chef-Prepared Dining Options

Lifecare Services

Since 2020 · 6 years of data 20 deficiencies 17 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Iowa state average

Overall vs. IA average

Latest Inspection December 8, 2025

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IA Average	vs. IA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	20	27	This facility has 26% fewer total deficiencies than a typical Iowa assisted living residence (20 vs. IA avg 27).↓ 26% better
Deficiencies per year Average deficiencies per year since 2020.	3.3	4.5	This facility has 27% fewer deficiencies per year than a typical Iowa assisted living residence (3.3 vs. IA avg 4.5).↓ 27% better
Deficiencies per inspection Average deficiencies per inspection.	1.2	1.8	This facility has 33% fewer deficiencies per inspection than a typical Iowa assisted living residence (1.2 vs. IA avg 1.8).↓ 33% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IA Average	vs. IA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	17	15	This facility has 13% more total inspections than a typical Iowa assisted living residence (17 vs. IA avg 15).↑ 13% worse

Inspection breakdown

12renewal/recertification inspections

3incident investigations

2follow-up inspections

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The December 8, 2025 plan of correction confirmed the facility’s certification in compliance with health requirements effective September 24, 2025.
The July 16, 2024 complaint investigation substantiated failures in supervision and assistive device use, causing a resident fall with hip fracture and malfunctioning call light systems.
Annual inspections in October 2024 and November 2025 cited deficiencies in accuracy of Minimum Data Set assessments and incomplete PASARR screenings.

Show Inspection Reports

Inspections since 2023

Total health inspections 4

State average N/A

Last Health inspection on Nov 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

4 of 8 citations resulted from standard inspections; 2 of 8 resulted from complaint investigations; and 2 of 8 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

1 serious citation State average: N/A

6 moderate citations State average: N/A

1 minor citation State average: N/A

Citations history (last 3 years)

Care Planning moderate citation Nov 17, 2025

Corrected

Care Planning minor citation Oct 09, 2024

Corrected

Care Planning moderate citation Oct 09, 2024

Corrected

Environmental moderate citation Jul 16, 2024

Corrected

Total staff 114

Employees 91

Contractors 23

Staff to resident ratio 1.73 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 45

Average shift 7.5 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 31,068

Nursing staff breakdown

7.9 hours

8 hours

7.2 hours

Contractor staffing

804 contractor hours this quarter

Respiratory Therapy Technician: 7 Physical Therapy Aide: 5 Speech Language Pathologist: 3 Physical Therapy Assistant: 3 Qualified Social Worker: 2 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	41	0	41	12,564	92	100%	7.2
Licensed Practical Nurse	18	0	18	5,568	92	100%	8
Medication Aide/Technician	12	0	12	5,008	92	100%	7.8
Registered Nurse	14	0	14	4,502	92	100%	7.9
Other Dietary Services Staff	3	0	3	1,317	65	71%	7.6
Administrator	1	0	1	488	61	66%	8
Nurse Practitioner	1	0	1	488	61	66%	8
Mental Health Service Worker	1	0	1	330	41	45%	8
Speech Language Pathologist	0	3	3	185	25	27%	5.8
Physical Therapy Aide	0	5	5	161	25	27%	4.7
Occupational Therapy Aide	0	1	1	152	22	24%	6.9
Qualified Social Worker	0	2	2	115	21	23%	4.6
Physical Therapy Assistant	0	3	3	103	23	25%	4.1
Respiratory Therapy Technician	0	7	7	54	17	18%	2.3
Occupational Therapy Assistant	0	1	1	25	6	7%	4.1
Medical Director	0	1	1	9	3	3%	3

41 Certified Nursing Assistant

% of Days 100%

18 Licensed Practical Nurse

% of Days 100%

12 Medication Aide/Technician

% of Days 100%

14 Registered Nurse

% of Days 100%

3 Other Dietary Services Staff

% of Days 71%

1 Administrator

% of Days 66%

1 Nurse Practitioner

% of Days 66%

1 Mental Health Service Worker

% of Days 45%

3 Speech Language Pathologist

% of Days 27%

5 Physical Therapy Aide

% of Days 27%

1 Occupational Therapy Aide

% of Days 24%

2 Qualified Social Worker

% of Days 23%

3 Physical Therapy Assistant

% of Days 25%

7 Respiratory Therapy Technician

% of Days 18%

1 Occupational Therapy Assistant

% of Days 7%

1 Medical Director

% of Days 3%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 10.9

7% worse than State average

State average: 10.2

Functional decline score 22.4

In line with State average

State average: 21.6

Long-stay resident measures

Average State avg: 3.3

Need for Help with Daily Activities Increased 21.9%

16% worse than State average

State average: 18.8%

Walking Ability Worsened 19.3%

In line with State average

State average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence 25.9%

In line with State average

State average: 26.2%

Falls with Major Injury 8.1%

124% worse than State average

State average: 3.6%

High Risk Residents with Pressure Ulcers 1.9%

57% better than State average

State average: 4.4%

Urinary Tract Infection 2.6%

6% worse than State average

State average: 2.5%

Lost Too Much Weight 3.6%

29% better than State average

State average: 5.0%

Depressive Symptoms 0.4%

89% better than State average

State average: 3.9%

Antipsychotic Use 17.0%

10% better than State average

State average: 19.0%

Pneumococcal Vaccine 100.0%

6% better than State average

State average: 94.4%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.3%

Short-stay resident measures

Significantly above average State avg: 2.6

Pneumococcal Vaccine 100.0%

18% better than State average

State average: 85.1%

Antipsychotic medication increase 1.5%

17% better than State average

State average: 1.8%

Influenza Vaccine 96.8%

32% better than State average

State average: 73.3%

Re-hospitalized after SNF stay 27.8%

15% worse than State average

State average: 24.2%

Emergency department visits 3.4%

70% better than State average

State average: 11.5%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 71.2%

33% better than State average

State average: 53.7%

Successful return to home or community 47.1%

7% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

54% of new residents, usually for short-term rehab.

Typical stay 10 days

Private pay

46% of new residents, often for short stays.

Typical stay 4 - 5 years

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Total residents 66

Medicare

6.1% of residents

Medicaid

7.6% of residents

Private pay or other

86.4% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Friendship Village from 2012–2024, based on CMS SNF Cost Reports.

Occupancy Rate 407.4% ↑ 329.4pp vs 2023

Net Patient Income -$8.1M ↑ ~$1.4M vs 2023

Payroll Costs $11.6M ↑ ~$1.0M vs 2023

Operating Margin -56.9% ↑ 19.4pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	98.0%	94.9%	92.9%	102.3%	99.9%	99.5%	91.2%	84.3%	96.7%	87.2%	303.7%	78.0%	407.4%
Beds	67	72	72	375	375	372	371	371	371	301	378	378	72
Net Income	$467,124	$1,113,069	$1,318,952	-$1,575,703	-$169,434	$107,055	$999,119	$2,213,447	$1,788,824	$6,835,930	-$545,160	$1,898,782	-$1,662,925
Gross Revenue	$16,554,504	$17,472,930	$18,781,739	$8,976,697	$10,443,086	$10,979,554	$11,907,088	$13,867,470	$14,646,362	$11,810,230	$10,948,334	$12,508,985	$14,237,985
Operating Expenses	$12,452,886	$12,750,082	$13,795,577	$11,291,966	$11,396,870	$11,680,631	$11,679,442	$12,406,557	$13,577,860	$13,516,458	$15,921,492	$22,052,944	$22,342,901
Net Patient Income	-$701,696	-$445,346	-$556,459	-$2,315,269	-$953,784	-$701,077	$227,646	$1,460,913	$1,068,502	-$1,706,228	-$4,973,158	-$9,543,959	-$8,104,916
Net Patient Revenue	$11,751,190	$12,304,736	$13,239,118	$8,976,697	$10,443,086	$10,979,554	$11,907,088	$13,867,470	$14,646,362	$11,810,230	$10,948,334	$12,508,985	$14,237,985
Payroll Costs	$6,272,497	$6,315,434	$7,022,302	$5,805,083	$6,447,774	$6,804,150	$6,816,306	$7,429,899	$8,448,962	$8,510,052	$8,845,901	$10,568,766	$11,586,689
Operating Margin %	-6.0%	-3.6%	-4.2%	-25.8%	-9.1%	-6.4%	1.9%	10.5%	7.3%	-14.5%	-45.4%	-76.3%	-56.9%
Medicare %	3.2%	4.3%	4.7%	0.7%	0.7%	0.2%	0.4%	0.6%	0.6%	0.8%	0.4%	0.6%	0.7%
Medicaid %	6.6%	5.2%	5.4%	0.6%	0.2%	0.5%	0.2%	0.2%	0.8%	1.4%	1.6%	1.3%	1.1%
Private %	90.2%	90.6%	89.9%	98.7%	99.1%	99.3%	99.4%	99.2%	98.7%	97.9%	98.1%	98.1%	98.2%
Net Patient Revenue/Day	$489	$496	$542	$64	$76	$81	$96	$121	$134	$123	$95	$116	$133
Cost/Day	$518	$514	$565	$81	$83	$86	$95	$109	$124	$141	$138	$205	$208
Avg Length of Stay	81.1 days	75.4 days	98.8 days	156.1 days	724.2 days	241.4 days	210.6 days	109.4 days	134.0 days	177.5 days	144.2 days	156.2 days	163.3 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 03/2024.

Net patient revenue

$14.2M

Net patient income

-$8.1M

Nonprofit Nonprofit Corporation

Net patient revenue

$14.2M

Net patient income

-$8.1M

Other income

$6.4M

Payroll costs

$11.6M 81.4% of net patient revenue

Other operating costs

$10.8M

Total costs

$22.3M

What does this home offer?

Room Sizes: 940 - 1,826 sq. ft

Housing Options: 2 Bed / 3 Bed

Building Type: Mid-rise

Beauty Services

Housekeeping Services

Social and Recreational Activities

Exercise Programs

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (54% of admissions), and a typical Medicare stay runs around 10 days.

Coverage residents most often arrive under.

Medicare 54%

Private pay 46%

Medicaid 1%

Coverage residents most often leave under.

Medicare 21%

Private pay 77%

Medicaid 2%

Managed by Christina Jurgensen

Nursing Home Administrator

2.6 miles from city center Estimated distance in miles from Waterloo's city center to Friendship Village's address, calculated via Google Maps.

Quick search

Calculate Travel Distance to Friendship Village

Add your location

Compare Nursing Homes around the area

The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.


Friendship Village	NH AL IL MC	Waterloo	-	72	-	52	2 Bed / 3 Bed
Ramsey Village Continuing Care	NH AL IL MC RC	Des Moines (Drake)	-	78	-	38	1 bed / 2 bed
Rotary Senior Living	NH AL IL MC	Eagle Grove	-	40	-	24	Private Rooms
Calvin Community	NH AL IL MC	Des Moines (Beaverdale)	-	59	-	61	1 Bed
The Summit at Bettendorf	NH AL IL MC	Bettendorf	-	40	-	11	Studio / 1 Bed / 2 Bed

Nursing Home Explorer

Is Friendship Village in a walkable area?

Friendship Village has a walk score of 52. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Friendship Village?

According to IA state health department records, Friendship Village's license number is 70429.

When does Friendship Village's license expire?

According to IA state health department records, Friendship Village's license expires on November 4, 2026.

What is the occupancy rate at Friendship Village?

Friendship Village's occupancy is 92%.

What is the best email address for Friendship Village?

The team at Friendship Village can be reached at EUhlenhopp@fvrc.com.

Does Friendship Village operate as a for-profit or non-profit?

Friendship Village is registered as a non-profit in IA.

Who is the administrator of Friendship Village?

Ellie Uhlenhopp is the administrator of Friendship Village.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Friendship Village

Overview of Friendship Village

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Contact Information

Additional Policies & Features

Amenities & Lifestyle

Contact Friendship Village

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

41 Certified Nursing Assistant

18 Licensed Practical Nurse

12 Medication Aide/Technician

14 Registered Nurse

3 Other Dietary Services Staff

1 Administrator

1 Nurse Practitioner

1 Mental Health Service Worker

3 Speech Language Pathologist

5 Physical Therapy Aide

1 Occupational Therapy Aide

2 Qualified Social Worker

3 Physical Therapy Assistant

7 Respiratory Therapy Technician

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Managed by Christina Jurgensen

Places of interest near Friendship Village

Calculate Travel Distance to Friendship Village

Compare Nursing Homes around the area

Guides for Better Senior Living