Primrose Retirement Community
Assisted Living, Independent Living, Memory Care & Respite Care · Council Bluffs, IA

Primrose Retirement Community

Assisted Living, Independent Living, Memory Care & Respite Care · Council Bluffs, IA

Overview of Primrose Retirement Community

Primrose Retirement Community is a 64-bed senior living campus at 1801 East Kanesville Boulevard in Council Bluffs, Iowa. Administered by Tiffany Eggett and certified as a dementia-specific assisted living program, the facility serves Pottawattamie County with a clinical continuum ranging from independent townhome villas to specialized memory care. The campus maintains a current occupancy rate of approximately 55%, with private room rates starting near $4,900 per month.

State inspection records show a deficiency rate that is 6% more favorable than the Iowa state average. While a May 2024 recertification audit was completed with zero deficiencies, a November 2024 follow-up cited three concerns regarding service plan accuracy and memory care unit door alarms. Long-term data indicate a per-inspection citation rate that is 17% below the state mean, though the community remains a private-pay facility and does not currently participate in Medicare or Medicaid.

On-site nursing, personal aid, and therapy are managed through a 24-hour staffing framework. This model emphasizes individualized cognitive support, addressing various stages of memory loss within a secure environment. Though residents utilize regular wellness monitoring and restorative programs, the rural-style location is car-dependent with a Walk Score of zero. Notably, the facility has maintained its license without any suspensions since it began operations in 2008.

A home-like residential setting is supported by three daily meals and specialized social spaces like a 1950s-style ice cream parlor. Common areas available to residents include a chapel, wellness center, billiard room, and library. The service package also features weekly housekeeping, laundry, and local transportation, alongside pet-friendly housing options that offer quiet views. For convenience, basic cable and Wi-Fi access are fully integrated into the monthly residency costs.

Interested individuals should examine the current protocols for service plan updates and perimeter security during a tour of the grounds. It is recommended to consult with the administrator regarding the specific remedies applied to the 2024 citation findings and to ensure current staffing ratios are sufficient for the resident’s 2026 care requirements.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 64 Rank #158 / 334Bed count — State benchmarkedThis home is ranked 158th out of 334 homes we track in Iowa for bed count. Shows this facility's certified or reported bed count compared to other Iowa facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Iowa that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #125 / 258Years in operation — State benchmarkedThis home is ranked 125th out of 258 homes we track in Iowa for years in operation. Shows how long this facility has been in operation compared to other Iowa facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Iowa that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
18 years
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #165 / 295Occupancy rate — State benchmarkedThis home is ranked 165th out of 295 homes we track in Iowa for occupancy. Shows this facility's occupancy rate versus the Iowa average, with its Statewide rank out of 295. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Iowa that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
54.7% This home usually has availability
Lower than the Iowa average: 63.7%
Occupied beds
35 / 64

About this community

License Details

Facility TypeAssisted Living Programs For People With Dementia
IssuanceJune 4, 2008
CountyPottawattamie
License NumberS0273

Ownership & Operating Entity

Primrose Retirement Community is administered by Hannah Phillips.

Safety & Compliance

Wheelchair Accessible
Emergency SystemsYes
Safety FeaturesEmergency response system, handicapped-accessible bathrooms.

Payment & Insurance

2 services
Does not accept Medicaid
Does not accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Contact Information

Additional Policies & Features

HousekeepingYes
Utilities IncludedYes

Amenities & Lifestyle

Salon
Game Room
Chapel
Wheelchair Accessible
Wellness Center
Scheduled Transportation
Social Events
Dining
Ice Cream Parlor
Housekeeping
Library
Pet Friendly
Three Home-Cooked Meals Daily
Quiet Area With Country Views
ActivitiesDaily activities and social events
Specific ProgramsTownhome Villas
Religious Services
Touring HoursMo-Fr 08:00-17:00

Pricing & Financial Information

Independent Living$4,495 per month
Assisted Living$4,815 per month
Townhome Villa$4,510 per month

Contact Primrose Retirement Community

Inspection History

In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.

Inspection Scorecard Info This scorecard compares key inspection, violation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. IA average 0 Worse No metrics in this bucket. 3 Better Metrics better than Iowa average:
• Violations (78% below)
• State violations (14% below)
• Violations per inspection (32% below)

Violations Info Violations are formal regulatory issues recorded during state inspections.

This FacilityIA Averagevs. IA Avg
Violations Info Total violations cited across all inspections on record. Iowa reports these as a federal and a state component, shown below; the two add up to this total. 627 This facility has 78% fewer violations than a typical Iowa assisted living residence (6 vs. IA avg 27).↓ 78% better
State violations Info Part of the Violations total above — the share cited under Iowa state licensing requirements. Federal + state add up to the total. 67 This facility has 14% fewer state violations than a typical Iowa assisted living residence (6 vs. IA avg 7).↓ 14% better
Violations per inspection Info Average violations per inspection. 1.21.76 This facility has 32% fewer violations per inspection than a typical Iowa assisted living residence (1.2 vs. IA avg 1.76).↓ 32% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityIA Averagevs. IA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 513 This facility has had 62% fewer total inspections than the Iowa average (5 vs. IA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 62% fewer

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near Primrose Retirement Community

Address 4.6 miles from city center Info Estimated distance in miles from Council Bluffs's city center to Primrose Retirement Community's address, calculated via Google Maps.

Calculate Travel Distance to Primrose Retirement Community

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Address

Compare Assisted Living around the area

Info below is compiled from the IA Dept. of Inspections, Appeals & Licensing (DIAL), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Inspection events categorized as complaint-related by the state regulator.
Count of incident-based investigations (e.g. reported events) in the regulatory record for the reporting period.
Stonehill Care Center
AL
IL
MC
NH
SNF
Dubuque
185
Facility 185
IA AVG 71
Rank #3 / 334
No
89
Facility 89
IA AVG 46
Rank #13 / 424
-
21
Facility 21
IA AVG 18
Rank #103 / 258
85.4%
Facility 85.4%
IA AVG 63.7%
Rank #60 / 295
-17
8
Facility 8
IA AVG 7
Rank #206 / 299
0
Facility 0
IA AVG 0.9
Rank #1 / 299
St Francis Manor
AL
HOS
NH
SNF
Grinnell
78
Facility 78
IA AVG 71
Rank #99 / 334
No
82
Facility 82
IA AVG 46
Rank #31 / 424
-
49
Facility 49
IA AVG 18
Rank #11 / 258
69.2%
Facility 69.2%
IA AVG 63.7%
Rank #137 / 295
-13
4
Facility 4
IA AVG 7
Rank #125 / 299
0
Facility 0
IA AVG 0.9
Rank #1 / 299
Friendship Village
AL
IL
MC
NH
SNF
Waterloo
72
Facility 72
IA AVG 71
Rank #119 / 334
Yes
52
Facility 52
IA AVG 46
Rank #167 / 424
2 Bed / 3 Bed
50
Facility 50
IA AVG 18
Rank #7 / 258
91.7%
Facility 91.7%
IA AVG 63.7%
Rank #27 / 295
-14
0
Facility 0
IA AVG 7
Rank #1 / 299
3
Facility 3
IA AVG 0.9
Rank #253 / 299
Stoney Brook Village
AL
West Union
72
Facility 72
IA AVG 71
Rank #119 / 334
No
67
Facility 67
IA AVG 46
Rank #90 / 424
-
21
Facility 21
IA AVG 18
Rank #103 / 258
50.0%
Facility 50.0%
IA AVG 63.7%
Rank #187 / 295
A+2
1
Facility 1
IA AVG 7
Rank #36 / 299
0
Facility 0
IA AVG 0.9
Rank #1 / 299
Primrose Retirement Community
AL
IL
MC
RC
Council Bluffs (Kane Township)
64
Facility 64
IA AVG 71
Rank #158 / 334
Yes--
18
Facility 18
IA AVG 18
Rank #125 / 258
54.7%
Facility 54.7%
IA AVG 63.7%
Rank #165 / 295
-5
10
Facility 10
IA AVG 7
Rank #237 / 299
0
Facility 0
IA AVG 0.9
Rank #1 / 299

Rank badges are statewide: each community is ranked against every IA community we track that reports that metric, not just the 5 on this page. See how we rank facilities

Frequently Asked Questions about Primrose Retirement Community

What neighborhood is Primrose Retirement Community in?

Primrose Retirement Community is in the Kane Township neighborhood of Council Bluffs.

What is the license number of Primrose Retirement Community?

According to IA state health department records, Primrose Retirement Community's license number is S0273.

What is the occupancy rate at Primrose Retirement Community?

Primrose Retirement Community's occupancy is 54.7%.

How long has Primrose Retirement Community been in business?

Primrose Retirement Community has been operating for approximately 18 years, based on available licensing and registration records.

Are pets allowed at Primrose Retirement Community?

Yes, Primrose Retirement Community allows residents to bring their pets.

What is the best email address for Primrose Retirement Community?

The team at Primrose Retirement Community can be reached at hannah.phillips@primroseretirement.com.

Who is the administrator of Primrose Retirement Community?

Hannah Phillips is the administrator of Primrose Retirement Community.

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