Hearthstone Village, LLC
Nursing Home · Idaho, ID
Hearthstone Village, LLC
Nursing Home · Idaho, ID
Hearthstone Village, LLC accepts Medicaid.
Hearthstone Village is a 32-bed memory care community at 402 West 3rd Avenue in Kootenai, Idaho. Managed by Robbe Redford since 2008, the facility serves the Sandpoint area under a Provisional license status as of late 2025. This restricted license indicates that the Idaho Bureau of Facility Standards has placed specific conditions on the facility’s operations following regulatory concerns.
The community is regulated by the Idaho Department of Health and Welfare and accepts Medicaid. Between 2021 and 2025, four inspections yielded 63 total deficiencies, resulting in a per-inspection average of 15.8, which is 163% above the Idaho state average. A September 2025 investigation alone cited 31 deficiencies, identifying gaps in staff background checks, medication availability, and a failure to investigate resident falls and altercations in a timely manner. No fines are currently listed, though the provisional status remains active.
Professional support is available 24/7, though recent surveys identified clinical and safety concerns. Citations in 2025 included insufficient staffing for the resident census, medication technicians lacking required certifications, and staff failures regarding hand hygiene and dementia training. Additionally, records noted that toxic chemicals were stored in areas accessible to cognitively impaired residents and that psychotropic medications were sometimes used without attempting non-drug interventions.
The facility provides a residential setting with on-site meals and a secured memory care wing. Shared spaces feature housekeeping and social areas, although 2023 and 2025 inspections described poor maintenance, including mold and broken furniture. Fire safety reports revealed recurring issues with outdated relocation agreements, missing emergency drills, and non-compliant exit doors that required multiple operations to open. The location is car-dependent with a Walk Score of 11.
Older adults and their guardians should contact the Bureau of Facility Standards directly to clarify the current requirements of the facility’s Provisional license. It is essential to conduct an on-site visit to verify that the 31 deficiencies from the September 2025 survey, particularly those involving medication management, staffing levels, and environmental safety, have been fully corrected.
32-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 11 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
StatusProvisional
IssuanceApril 2, 2008
License NumberRC-922
Hearthstone Village, LLC is administrated by Redford Robbe.
Owner NameHearthstone Village, LLC
Staffing
Key information about the people who lead and staff this community.
ContactRobbe Rebford
24-Hour Staffing
Fax208-263-0892
Specific ProgramsHealthcare Services, Activities that enrich life.
Food DescriptionMeals prepared and served on site.
Inspection History
In Idaho, the Department of Health and Welfare, Bureau of Facility Standards is the state agency tasked with inspecting and licensing assisted living and nursing home facilities.
Since 2021 · 5 years of data
63 deficiencies
4 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Idaho state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. Idaho state average
Overall vs. ID average
3 Worse
Metrics worse than Idaho average:
• Total deficiencies (163% above)
• Deficiencies per year (163% above)
• Deficiencies per inspection (163% above) 1 At Avg Metrics at Idaho average:
• Total inspections (at ID avg) 0 Better No metrics in this bucket.
• Total deficiencies (163% above)
• Deficiencies per year (163% above)
• Deficiencies per inspection (163% above) 1 At Avg Metrics at Idaho average:
• Total inspections (at ID avg) 0 Better No metrics in this bucket.
Latest Inspection
September 17, 2025
Deficiencies
| This Facility | ID Average | vs. ID Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 63 | 24 | This facility has 163% more total deficiencies than a typical Idaho nursing home (63 vs. ID avg 24).↑ 163% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 12.6 | 4.8 | This facility has 163% more deficiencies per year than a typical Idaho nursing home (12.6 vs. ID avg 4.8).↑ 163% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 15.8 | 6 | This facility has 163% more deficiencies per inspection than a typical Idaho nursing home (15.8 vs. ID avg 6).↑ 163% worse |
Inspections
| This Facility | ID Average | vs. ID Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 4 | This facility has total inspections in line with the Idaho average (4 vs. ID avg 4).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 17, 2025, identified multiple deficiencies related to employee background checks, medication management, unsafe smoking practices, housekeeping, staffing, and failure to properly investigate abuse allegations. Earlier inspections showed similar issues with medication administration, documentation, staffing certifications, and fire and life safety compliance, including outdated fire safety equipment inspections and prohibited electrical equipment use. Complaint investigations found substantiated failures in abuse investigations and incident reporting, while other complaints were not listed as substantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The pattern of deficiencies suggests ongoing challenges with regulatory compliance, particularly in medication management, staff training, and safety procedures, with no clear indication of sustained improvement over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Hearthstone Village, LLC
0.1 miles from city center
Estimated distance in miles from Kootenai's city center to Hearthstone Village, LLC's address, calculated via Google Maps.
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Financial Assistance for
Nursing Home in Idaho
Hearthstone Village, LLC is located in Kootenai, Idaho.
Here are the financial assistance programs available to residents in Idaho.
Frequently Asked Questions about Hearthstone Village, LLC
Is Hearthstone Village, LLC in a walkable area?
Hearthstone Village, LLC has a walk score of 11. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Hearthstone Village, LLC?
According to ID state health department records, Hearthstone Village, LLC's license number is RC-922.
Who is the administrator of Hearthstone Village, LLC?
Redford Robbe is the administrator of Hearthstone Village, LLC.
How many beds does Hearthstone Village, LLC have?
Hearthstone Village, LLC has 32 beds.
Are there photos of Hearthstone Village, LLC?
Yes — there are 10 photos of Hearthstone Village, LLC in the photo gallery on this page.
What is the address of Hearthstone Village, LLC?
Hearthstone Village, LLC is located at 402 West 3rd Avenue.
What is the phone number of Hearthstone Village, LLC?
(208) 255-4849 will put you in contact with the team at Hearthstone Village, LLC.
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