Hearthstone Village, LLC
Nursing Home & Assisted Living · Kootenai, ID
Hearthstone Village, LLC
Nursing Home & Assisted Living · Kootenai, ID
Hearthstone Village, LLC accepts Medicaid.
Hearthstone Village is a 32-bed memory care community at 402 West 3rd Avenue in Kootenai, Idaho. Managed by Robbe Redford since 2008, the facility serves the Sandpoint area under a Provisional license status as of late 2025. This restricted status signifies that the Idaho Bureau of Facility Standards has imposed specific conditions on operations due to substantial regulatory concerns.
State oversight records from the Idaho Department of Health and Welfare reveal a citations-per-inspection rate of 15.8, which is 163% above the Idaho state average. Between 2021 and 2025, four inspections yielded 63 total deficiencies, with a single September 2025 investigation identifying 31 distinct violations. Findings from this survey included missing staff background checks, unavailable medications, and failures to investigate resident falls or altercations in a timely manner.
Clinical and safety oversight is provided 24/7, though recent surveys have documented significant gaps in care delivery. Citations in 2025 highlighted insufficient staffing for the resident population, medication technicians lacking valid certifications, and a general lack of required dementia training among personnel. Furthermore, inspectors noted that toxic chemicals were stored in unlocked areas and that psychotropic drugs were sometimes administered without first attempting non-pharmacological interventions.
The residential infrastructure includes a secured memory care wing and communal dining areas, though environmental maintenance has been a recurring issue. Inspections in 2023 and 2025 described poor conditions, such as mold and damaged furniture, while fire safety reports cited non-compliant exit doors and missing emergency evacuation drills. The property is located approximately 1.5 miles from Bonner General Health and carries a car-dependent Walk Score of 11.
Older adults and their representatives should contact the Bureau of Facility Standards directly to discuss the specific requirements of the current Provisional license. During an in-person evaluation, it is critical to verify that the 31 deficiencies from the September 2025 survey, especially those regarding medication management, environmental safety, and staffing levels, have been fully addressed.
32-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 11 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
StatusProvisional
IssuanceApril 2, 2008
License NumberRC-922
Hearthstone Village, LLC is administered by Redford Robbe.
Owner NameHearthstone Village, LLC
Staffing
Key information about the people who lead and staff this community.
ContactMr. Robbe Rebford, Owner (per BBB, record updated Jun 2026)
24-Hour Staffing
Fax208-263-0892
Specific ProgramsHealthcare Services, Activities that enrich life
Inspection History
In Idaho, the Department of Health and Welfare, Bureau of Facility Standards is the state agency tasked with inspecting and licensing assisted living and nursing home facilities.
Since 2021 · 5 years of data
63 deficiencies
4 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Idaho state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. Idaho state average
Overall vs. ID average
3 Worse
Metrics worse than Idaho average:
• Total deficiencies (163% above)
• Deficiencies per year (163% above)
• Deficiencies per inspection (163% above) 0 Better No metrics in this bucket.
• Total deficiencies (163% above)
• Deficiencies per year (163% above)
• Deficiencies per inspection (163% above) 0 Better No metrics in this bucket.
Latest Inspection
September 17, 2025
Deficiencies
| This Facility | ID Average | vs. ID Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 63 | 24 | This facility has 163% more total deficiencies than a typical Idaho assisted living residence (63 vs. ID avg 24).↑ 163% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 12.6 | 4.8 | This facility has 163% more deficiencies per year than a typical Idaho assisted living residence (12.6 vs. ID avg 4.8).↑ 163% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 15.8 | 6 | This facility has 163% more deficiencies per inspection than a typical Idaho assisted living residence (15.8 vs. ID avg 6).↑ 163% worse |
Inspections
| This Facility | ID Average | vs. ID Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 4 | This facility has total inspections in line with the Idaho average (4 vs. ID avg 4).— At avg |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- September 17, 2025 inspection found 31 deficiencies including incomplete background checks, unsafe smoking, medication errors, insufficient staffing and training, and failure to investigate abuse allegations properly.
- February 3, 2025 fire safety survey identified 11 deficiencies including outdated relocation agreements, missing fire extinguisher inspections, prohibited electrical equipment, and insufficient emergency drill documentation.
- July 28, 2023 follow-up survey showed 9 deficiencies but verified ongoing correction efforts with no complaints substantiated at that time.
Places of interest near Hearthstone Village, LLC
0.1 miles from city center
Estimated distance in miles from Kootenai's city center to Hearthstone Village, LLC's address, calculated via Google Maps.
Calculate Travel Distance to Hearthstone Village, LLC
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Compare Nursing Homes around the area
The information below is reported by the Idaho Department of Health and Welfare, Bureau of Facility Standards.
| The Terraces of Boise | NH AL HOS IL MC SNF | Boise (Barber Valley) | - | 72 | - | 34 | - |
| Sunny Ridge | NH AL HOS IL RC SNF | Nampa (Meadowbrook Park) | - | 62 | - | 71 | Suite |
Frequently Asked Questions about Hearthstone Village, LLC
Is Hearthstone Village, LLC in a walkable area?
Hearthstone Village, LLC has a walk score of 11. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Hearthstone Village, LLC?
According to ID state health department records, Hearthstone Village, LLC's license number is RC-922.
Who is the administrator of Hearthstone Village, LLC?
Redford Robbe is the administrator of Hearthstone Village, LLC.
How many beds does Hearthstone Village, LLC have?
Hearthstone Village, LLC has 32 beds.
Are there photos of Hearthstone Village, LLC?
Yes — there are 10 photos of Hearthstone Village, LLC in the photo gallery on this page.
What is the address of Hearthstone Village, LLC?
Hearthstone Village, LLC is located at 402 West 3Rd Avenue, Kootenai, ID 83840.
What is the phone number of Hearthstone Village, LLC?
(208) 255-4849 will put you in contact with the team at Hearthstone Village, LLC.
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