Hearthstone Village, LLC
Assisted Living & Memory Care · Kootenai, ID
Hearthstone Village, LLC
Assisted Living & Memory Care · Kootenai, ID
Hearthstone Village, LLC accepts Medicaid.
Hearthstone Village is a 32-bed memory care community at 402 West 3rd Avenue in Kootenai, Idaho. Managed by Robbe Redford since 2008, the facility serves the Sandpoint area under a Provisional license status as of late 2025. This restricted status signifies that the Idaho Bureau of Facility Standards has imposed specific conditions on operations due to substantial regulatory concerns.
State oversight records from the Idaho Department of Health and Welfare reveal a citations-per-inspection rate of 15.8, which is 163% above the Idaho state average. Between 2021 and 2025, four inspections yielded 63 total deficiencies, with a single September 2025 investigation identifying 31 distinct violations. Findings from this survey included missing staff background checks, unavailable medications, and failures to investigate resident falls or altercations in a timely manner.
Clinical and safety oversight is provided 24/7, though recent surveys have documented significant gaps in care delivery. Citations in 2025 highlighted insufficient staffing for the resident population, medication technicians lacking valid certifications, and a general lack of required dementia training among personnel. Furthermore, inspectors noted that toxic chemicals were stored in unlocked areas and that psychotropic drugs were sometimes administered without first attempting non-pharmacological interventions.
The residential infrastructure includes a secured memory care wing and communal dining areas, though environmental maintenance has been a recurring issue. Inspections in 2023 and 2025 described poor conditions, such as mold and damaged furniture, while fire safety reports cited non-compliant exit doors and missing emergency evacuation drills. The property is located approximately 1.5 miles from Bonner General Health and carries a car-dependent Walk Score of 11.
Older adults and their representatives should contact the Bureau of Facility Standards directly to discuss the specific requirements of the current Provisional license. During an in-person evaluation, it is critical to verify that the 31 deficiencies from the September 2025 survey, especially those regarding medication management, environmental safety, and staffing levels, have been fully addressed.
32-bed community Rank #91 / 114Bed count — State benchmarkedThis home is ranked 91st out of 114 homes we track in Idaho for bed count. Shows this facility's certified or reported bed count compared to other Idaho facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Idaho that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
19 years in operation Rank #44 / 117Years in operation — State benchmarkedThis home is ranked 44th out of 117 homes we track in Idaho for years in operation. Shows how long this facility has been in operation compared to other Idaho facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Idaho that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 11 / 100 Rank #171 / 190Walk Score — State benchmarkedThis home is ranked 171st out of 190 homes we track in Idaho for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Idaho facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Idaho that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
StatusProvisional
IssuanceApril 2, 2008
License NumberRC-922
Hearthstone Village, LLC is administered by Redford Robbe.
Owner NameHearthstone Village, LLC
Licensed Nurses/CNAs
24-Hour Staffing
Fax208-263-0892
Specific ProgramsHealthcare Services, Activities that enrich life
Inspection History
In Idaho, the Department of Health and Welfare, Bureau of Facility Standards is the state agency tasked with inspecting and licensing assisted living and nursing home facilities.
Since 2021 · 5 years of data
These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability.
63 deficiencies
4 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Idaho state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. Idaho state average
Overall vs. ID average
2 Worse
Metrics worse than Idaho average:
• Total deficiencies (133% above)
• Deficiencies per inspection (132% above) 0 Better No metrics in this bucket.
• Total deficiencies (133% above)
• Deficiencies per inspection (132% above) 0 Better No metrics in this bucket.
Deficiencies
| This Facility | ID Average | vs. ID Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 63 | 27 | This facility has 133% more total deficiencies than a typical Idaho assisted living residence (63 vs. ID avg 27).↑ 133% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 15.8 | 6.8 | This facility has 132% more deficiencies per inspection than a typical Idaho assisted living residence (15.8 vs. ID avg 6.8).↑ 132% worse |
Inspections
| This Facility | ID Average | vs. ID Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 4 | 4 | This facility has total inspections in line with the Idaho average (4 vs. ID avg 4).— At avg |
Places of interest near Hearthstone Village, LLC
0.1 miles from city center
Estimated distance in miles from Kootenai's city center to Hearthstone Village, LLC's address, calculated via Google Maps.
Calculate Travel Distance to Hearthstone Village, LLC
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Compare Assisted Living around the area
Info below is compiled from the ID Dept. of Health & Welfare (DHW), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
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Number of years the company has been in operation.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Number of inspections triggered by complaints or allegations. Useful for spotting facilities that receive frequent complaint-driven scrutiny.
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Count of fire and life-safety inspections reported by the state. Focuses on building safety systems, egress, and related code compliance.
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How many inspections had one or more deficiencies recorded. Compare to total inspections to see how often problems were found on visit.
|
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
|
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Parke View Rehabilitation and Care Center | AL MC NH SNF | Burley | 86
Facility
86
ID AVG
69
Rank
#37 / 114 | No |
32
Facility
32
ID AVG
41
Rank
#114 / 190 | Private / Semi-Private Rooms | - | - | - | - | - | - | - | - | - | - |
| Paradise Creek of Olympus Retirement Living | AL ADC IL | Moscow | 36
Facility
36
ID AVG
69
Rank
#86 / 114 | Yes |
9
Facility
9
ID AVG
41
Rank
#177 / 190 | 1 Bed / 2 Bed | 3
Facility
3
ID AVG
15
Rank
#95 / 117 | - | Andersen Emma | Olympus Retirement Living, LLC | 2 | 0
Facility
0
ID AVG
1
Rank
#1 / 90 | 0
Facility
0
ID AVG
1.6
Rank
#1 / 69 | 2
Facility
2
ID AVG
4.1
Rank
#16 / 90 | 6
Facility
6
ID AVG
24
Rank
#12 / 86 | 3.0
Facility
3.0
ID AVG
6.0
Rank
#10 / 86 |
| Hearthstone Village, LLC | AL MC | Kootenai | 32
Facility
32
ID AVG
69
Rank
#91 / 114 | No |
11
Facility
11
ID AVG
41
Rank
#171 / 190 | - | 19
Facility
19
ID AVG
15
Rank
#44 / 117 | A+ | Redford Robbe | - | 4 | 1
Facility
1
ID AVG
1
Rank
#40 / 90 | - | 4
Facility
4
ID AVG
4.1
Rank
#40 / 90 | 63
Facility
63
ID AVG
24
Rank
#83 / 86 | 15.8
Facility
15.8
ID AVG
6.0
Rank
#83 / 86 |
| Pinehurst Senior Community | AL IL MC RC | Pinehurst | 32
Facility
32
ID AVG
69
Rank
#91 / 114 | Yes |
40
Facility
40
ID AVG
41
Rank
#97 / 190 | Studio / 1 Bed | 13
Facility
13
ID AVG
15
Rank
#59 / 117 | A+ | Serrano Yvette | Pacifica Senior Living Pinehurst | 5 | 1
Facility
1
ID AVG
1
Rank
#40 / 90 | 2
Facility
2
ID AVG
1.6
Rank
#37 / 69 | 5
Facility
5
ID AVG
4.1
Rank
#52 / 90 | 20
Facility
20
ID AVG
24
Rank
#43 / 86 | 4.0
Facility
4.0
ID AVG
6.0
Rank
#21 / 86 |
| Autumn Haven | AL | Rupert | 16
Facility
16
ID AVG
69
Rank
#103 / 114 | No |
26
Facility
26
ID AVG
41
Rank
#129 / 190 | Suite | 23
Facility
23
ID AVG
15
Rank
#25 / 117 | A+ | Darrington Angie | Autumn Haven Assisted Living, Inc | 4 | 0
Facility
0
ID AVG
1
Rank
#1 / 90 | 2
Facility
2
ID AVG
1.6
Rank
#37 / 69 | 4
Facility
4
ID AVG
4.1
Rank
#40 / 90 | 23
Facility
23
ID AVG
24
Rank
#47 / 86 | 5.8
Facility
5.8
ID AVG
6.0
Rank
#51 / 86 |
Frequently Asked Questions about Hearthstone Village, LLC
Is Hearthstone Village, LLC in a walkable area?
Hearthstone Village, LLC has a walk score of 11. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Hearthstone Village, LLC?
According to ID state health department records, Hearthstone Village, LLC's license number is RC-922.
How long has Hearthstone Village, LLC been in business?
Hearthstone Village, LLC has been operating for approximately 19 years, based on available licensing and registration records.
Are pets allowed at Hearthstone Village, LLC?
No, Hearthstone Village, LLC has a no-pet policy.
Who is the administrator of Hearthstone Village, LLC?
Redford Robbe is the administrator of Hearthstone Village, LLC.
How many beds does Hearthstone Village, LLC have?
Hearthstone Village, LLC has 32 beds.
Has Hearthstone Village, LLC had any deficiencies?
Hearthstone Village, LLC has had 63 reported deficiencies since 2021 according to records from Idaho Department of Health and Welfare (DHW).
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