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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Naomi Heights Nursing & Rehabilitation Center is a 139-bed facility at 2421 E. Texas Avenue in Alexandria, Louisiana. Serving Rapides Parish, the community is owned by Naomi Heights Nursing & Rehabilitation Center, LLC, and accepts Medicaid, Medicare, and private pay.
Total adjusted nursing hours are 3 hours and 55 minutes per resident per day, which is 2% above the Louisiana average. Clinical oversight includes a staff doctor, an in-house nurse practitioner, and a registered dietician. The facility holds a 1-star overall CMS rating, with 1-star sub-ratings for staffing and quality measures. Current occupancy is 69%, with 96 of 139 beds filled, which is below the state average of 71.8%.
The Louisiana Department of Health, Health Standards Section, oversees facility inspections. Naomi Heights carries a 2-star health inspection sub-rating. No civil money penalties or payment denials appear in available reports for the current period, and the facility maintains a citations-per-inspection rate of zero.
The campus provides specialized Alzheimer’s and dementia care within a secured perimeter. Clinical services include physical, speech, and occupational therapies, alongside 24-hour nursing care. Amenities include private and semi-private suites, laundry services, a beauty salon, and scheduled social activities. The dining program provides daily meals with accommodations for special diets.
Proximity to major medical centers makes this a viable option for families seeking rehabilitation near CHRISTUS Cabrini or Rapides Medical Centers. Families evaluating Naomi Heights Nursing & Rehabilitation Center should ask directly about specific quality measures and health inspection findings contributing to the 1-star ratings and request a current inspection report before making a placement decision.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 91st out of 182 homes in Louisiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 18m per day |
Similar to the Louisiana average: 71.8%In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 24 | 32 | This facility has 25% fewer total deficiencies than a typical Louisiana nursing home (24 vs. LA avg 32).↓ 25% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 8 | 10.7 | This facility has 25% fewer deficiencies per year than a typical Louisiana nursing home (8 vs. LA avg 10.7).↓ 25% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 24, 2025, identified multiple deficiencies related to resident mail delivery, personal care, hot water temperatures, dialysis communication and assessment, food storage, and influenza vaccination. Earlier inspections showed a pattern of issues involving resident care, environmental cleanliness, and regulatory compliance, including substantiated complaints of physical abuse and immediate jeopardy findings related to resident falls and elopement supervision. Prior reports noted deficiencies in care plan implementation, infection control, and grievance resolution, with complaint investigations substantiating abuse and serious injury incidents that required corrective actions. Enforcement actions included immediate jeopardy findings that were abated after interventions, but fines or license suspensions were not listed in the available reports. The facility’s inspection history reflects ongoing challenges with resident care and safety protocols, with no clear pattern of sustained improvement over time.
Louisiana average 6.5
Last Health inspection on Sep 2025
Louisiana average 25.7
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 24 citations resulted from standard inspections; and 11 of 24 resulted from complaint investigations.
173% worse than Louisiana averageLouisiana average: 1.1
100% worse than Louisiana averageLouisiana average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with Louisiana average
7% worse than Louisiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,319 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 63 | 0 | 63 | 19,981 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 29 | 0 | 29 | 8,365 | 92 | 100% | 9 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,844 | 88 | 96% | 8.4 |
| Registered Nurse | 11 | 0 | 11 | 1,733 | 91 | 99% | 7.8 |
| RN Director of Nursing | 4 | 0 | 4 | 1,271 | 64 | 70% | 8 |
| Administrator | 2 | 0 | 2 | 964 | 64 | 70% | 8 |
| Other Dietary Services Staff | 4 | 0 | 4 | 958 | 70 | 76% | 7.2 |
| Physical Therapy Aide | 0 | 4 | 4 | 531 | 65 | 71% | 7.2 |
| Speech Language Pathologist | 0 | 3 | 3 | 514 | 61 | 66% | 7.1 |
| Dental Services Staff | 1 | 0 | 1 | 505 | 63 | 68% | 8 |
| Qualified Social Worker | 0 | 5 | 5 | 498 | 66 | 72% | 5.4 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 492 | 66 | 72% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 163 | 52 | 57% | 3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 54 | 12 | 13% | 4.5 |
| Other Physician | 0 | 2 | 2 | 40 | 10 | 11% | 4 |
| Medical Director | 0 | 2 | 2 | 27 | 55 | 60% | 0.5 |
Includes penalties issued in 2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
44% lower than Louisiana averageLouisiana average: $103K
In line with Louisiana averageLouisiana average: 2.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Louisiana averageLouisiana average: 0.3
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Apr 9, 2025 · $16K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 9, 2025Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.2
13% better than Louisiana averageLouisiana average: 11.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.6
28% better than Louisiana averageLouisiana average: 20.4
Percent of long-stay residents whose need for help with daily activities has increased
16.9%
18% better than Louisiana averageLouisiana average: 20.5%
Percent of long-stay residents whose ability to move independently worsened
21.9%
7% better than Louisiana averageLouisiana average: 23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.0%
71% better than Louisiana averageLouisiana average: 17.1%
Percent of long-stay residents experiencing one or more falls with major injury
5.4%
57% worse than Louisiana averageLouisiana average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
4.6%
27% better than Louisiana averageLouisiana average: 6.4%
Percent of long-stay residents with a urinary tract infection
7.5%
175% worse than Louisiana averageLouisiana average: 2.7%
Percent of long-stay residents who lose too much weight
2.0%
61% better than Louisiana averageLouisiana average: 5.1%
Percent of long-stay residents who have depressive symptoms
0.3%
79% better than Louisiana averageLouisiana average: 1.6%
Percent of long-stay residents who received an antipsychotic medication
21.9%
7% worse than Louisiana averageLouisiana average: 20.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
7% better than Louisiana averageLouisiana average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
In line with Louisiana averageLouisiana average: 94.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
15% better than Louisiana averageLouisiana average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
3.9%
24% worse than Louisiana averageLouisiana average: 3.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
40% of new residents, usually for short-term rehab.
56% of new residents, often for short stays.
5% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
96Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Naomi Heights Nursing & Rehabilitation Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #90 / 186Payroll — State benchmarkedThis home is ranked 90th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
2.1 miles from city center
Estimated distance in miles from Alexandria's city center to Naomi Heights Nursing & Rehabilitation Center's address, calculated via Google Maps.
Add your location
Naomi Heights Nursing & Rehabilitation Center is located in ALEXANDRIA, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| SummerHouse Alexandria |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Alexandria | 71 | 96.8% | +35% | 4.40 | - | -8% | +6% | $0 | 6 | 2.0 | - | 114 | 40 | Freda Price Zimmerman 1997 Trust | $11.3M | $5.1M | 45% | 195404 | |||
| Regency House |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Alexandria | 60 | 82.2% | +14% | 4.34 | +11% | +5% | $0 | 30 | 5.0 | - | 47 | 45 | Steed Care LLC | $9.8M | $3.0M | 30.8% | 195637 | ||||
| Matthews Memorial Health Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Alexandria | 124 | 68.6% | -4% | 4.11 | -19% | -1% | $36.1k | 36 | 3.6 | 1 | 81 | 65 | Annie Mae Matthews Properties, LLC | $7.6M | $4.8M | 63.5% | 195600 | ||||
| Naomi Heights Nursing & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Alexandria (Rapides Parish) | 139 | 69.1% | -4% | 3.92 | +64% | -6% | $66.3k | 24 | 3.4 | 4 | 96 | 57 | James Shelton | $8.6M | $4.7M | 54.5% | 195420 | ||||
| Summit Retirement Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Alexandria | 130 | 81.9% | +14% | 3.72 | +37% | -10% | $14.3k | 31 | 3.9 | 2 | 87 | 49 | Loren Pinion | $8.9M | $6.1M | 68.4% | 195560 |
Naomi Heights Nursing & Rehabilitation Center is in the Rapides Parish neighborhood of ALEXANDRIA.
The legal owner and operator of Naomi Heights Nursing & Rehabilitation Center is Naomi Heights Nursing & Rehabilitation Center, Llc.
Naomi Heights Nursing & Rehabilitation Center has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Naomi Heights Nursing & Rehabilitation Center's occupancy is 69%.
Naomi Heights Nursing & Rehabilitation Center is registered as a for-profit in LA.
Naomi Heights Nursing & Rehabilitation Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Naomi Heights Nursing & Rehabilitation Center has 139 beds.
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