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Twelve Oaks
Assisted Living, Memory Care & Respite Care · Mount Airy, NC
Bright lobby area with chairs and a fireplace Bright dining room with tables and chairs Colorful skewers of cherry tomatoes and cucumbers on display

Twelve Oaks

Assisted Living, Memory Care & Respite Care · Mount Airy, NC
1297 Galax Trail Mount Airy, Nc 27030, Mount Airy, NC 27030 View map Calculator: See prices in your area
Twelve Oaks accepts Medicaid.
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Twelve Oaks accepts Medicaid.

Overview of Twelve Oaks

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Twelve Oaks is a senior living facility located in Mt. Airy, North Carolina. It offers a range of services including Assisted Living, Memory Care, and Respite Care. The community is designed to provide a supportive lifestyle that simplifies daily life while ensuring residents receive personalized care.
Facility Direct Line (336) 786-1130
Facility Direct Line (336) 786-1130
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Bed community size
112-bed community Rank #60 / 389Bed count — State benchmarkedThis home is ranked 60th out of 389 homes in North Carolina for Bed Count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 74 / 100 Rank #14 / 573Walk Score — State benchmarkedThis home is ranked 14th out of 573 homes in North Carolina for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
26%
Rank #220 / 241Occupancy rate — State benchmarkedThis home is ranked 220th out of 241 homes in North Carolina for Occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 241. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
29 / 112
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountySurry
License NumberHAL-086-016

Safety & Compliance

Secured Perimeter
Emergency SystemsEmergency Alert System
Safety FeaturesAdditional Security Features

Payment & Insurance

1 service
Accept Medicaid

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Contact Twelve Oaks

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 59 deficiencies 32 inspections 0 penalties 24 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 3 Worse Metrics worse than North Carolina average:
• Total deficiencies (28% above)
• Deficiencies per year (29% above)
• Inspections with deficiencies (26% above) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (18% below)
• Inspection deficiency rate (17% below)
Latest Inspection July 17, 2025 Annual Inspection

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5946 This facility has 28% more total deficiencies than a typical North Carolina assisted living residence (59 vs. NC avg 46).↑ 28% worse
Deficiencies per year Info Average deficiencies per year since 2015. 5.44.2 This facility has 29% more deficiencies per year than a typical North Carolina assisted living residence (5.4 vs. NC avg 4.2).↑ 29% worse
Deficiencies per inspection Info Average deficiencies per inspection. 1.82.2 This facility has 18% fewer deficiencies per inspection than a typical North Carolina assisted living residence (1.8 vs. NC avg 2.2).↓ 18% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 3221 This facility has had 52% more total inspections than the North Carolina average (32 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↑ 52% more
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 2419 This facility has 26% more inspections with deficiencies than a typical North Carolina assisted living residence (24 vs. NC avg 19).↑ 26% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 75%90% This facility has 15 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (75% vs. NC avg 90%).↓ 15% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • July 17, 2025 annual inspection found 8 deficiencies including unclean rooms, brown water, medication errors, and failure to serve therapeutic diets as ordered.
  • October 30, 2024 complaint investigation substantiated medication administration errors for 6 of 10 residents and inadequate personal care for 1 resident, placing residents at substantial risk.
  • April 29, 2025 follow-up survey confirmed all previously identified construction deficiencies were corrected with no further action needed.
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
2 / 5

health inspections, staffing, and quality measures

Division Of Health Service Rating
3/4

Scores

DHSR Score
90.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

Places of interest near Twelve Oaks

Address 0.0 miles from city center Info Estimated distance in miles from Mount Airy's city center to Twelve Oaks's address, calculated via Google Maps.

Calculate Travel Distance to Twelve Oaks

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Address

Compare Assisted Living around the area

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

Twelve Oaks
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Mount Airy112 No 74 -
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SNF
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Frequently Asked Questions about Twelve Oaks

Is Twelve Oaks in a walkable area?

Twelve Oaks has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Twelve Oaks?

According to NC state health department records, Twelve Oaks's license number is HAL-086-016.

What is the occupancy rate at Twelve Oaks?

Twelve Oaks's occupancy is 26%.

Are pets allowed at Twelve Oaks?

No, Twelve Oaks has a no-pet policy.

How many beds does Twelve Oaks have?

Twelve Oaks has 112 beds.

Are there photos of Twelve Oaks?

Yes — there are 3 photos of Twelve Oaks in the photo gallery on this page.

What is the address of Twelve Oaks?

Twelve Oaks is located at 1297 Galax Trail Mount Airy, Nc 27030, Mount Airy, NC 27030.

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