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Twelve Oaks
Assisted Living, Memory Care & Respite Care · Mount Airy, NC
Twelve Oaks Twelve Oaks, assisted living in Mount Airy, NC — Empty dining room with tables and chairs

Twelve Oaks

Assisted Living, Memory Care & Respite Care · Mount Airy, NC
1297 Galax Trail Mount Airy, Nc 27030, Mount Airy, NC 27030 View map Calculator: See prices in your area
Twelve Oaks accepts Medicaid.
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Twelve Oaks accepts Medicaid.

Overview of Twelve Oaks

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Twelve Oaks sits at 1297 Galax Trail in Mount Airy, North Carolina. It offers assisted living, memory care, and respite care under one roof. The neighborhood scores a 74 on Walk Score, which puts it firmly in very walkable territory. Most errands can be handled on foot from here.

The community is licensed for 112 beds. Only 29 of those are filled right now, an occupancy rate of 26 percent. That is a lot of empty space in a building designed as a larger shared setting with common areas and group programming. What it means in practice is a quieter hallway and fewer residents competing for a staff member’s time.

Twelve Oaks pairs memory care with a secured perimeter and an emergency alert system, which is the infrastructure that matters when a resident with dementia starts to wander. Staffing covers all 24 hours of the day. Respite care rounds out the offering for families who need a short-term placement rather than a permanent one.

The community accepts Medicaid. That single fact reshapes the math for a lot of North Carolina families who cannot carry private-pay rates indefinitely. North Carolina’s Department of Health and Human Services, Division of Health Service Regulation, runs unannounced surveys of adult care homes across the state. At Twelve Oaks, inspection themes have centered on medication management.

So the picture here is a large, underfilled building in a walkable stretch of Mount Airy, with dementia care, around-the-clock staffing, and a Medicaid pathway all in place.

Facility Direct Line (336) 786-1130
Facility Direct Line (336) 786-1130
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By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 112 Rank #50 / 368Bed count — State benchmarkedThis home is ranked 50th out of 368 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #13 / 508Walk Score — State benchmarkedThis home is ranked 13th out of 508 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
74 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #203 / 213Occupancy rate — State benchmarkedThis home is ranked 203rd out of 213 homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 213. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
25.9% This home usually has availability
Lower than the North Carolina average: 69.5%
Occupied beds
29 / 112

About this community

License Details

StatusActive
CountySurry
License NumberHAL-086-016

Safety & Compliance

Secured Perimeter
Emergency SystemsEmergency Alert System
Safety FeaturesAdditional Security Features

Payment & Insurance

1 service
Accept Medicaid

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Contact Twelve Oaks

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 59 deficiencies 12 inspections 0 penalties 24 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Total deficiencies (28% above) 1 At Avg Metrics at North Carolina average:
• Inspection deficiency rate (at NC avg) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (2% below)
• Inspections with deficiencies (42% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5946 This facility has 28% more total deficiencies than a typical North Carolina assisted living residence (59 vs. NC avg 46).↑ 28% worse
Deficiencies per inspection Info Average deficiencies per inspection. 4.95.01 This facility has 2% fewer deficiencies per inspection than a typical North Carolina assisted living residence (4.9 vs. NC avg 5.01).↓ 2% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1221 This facility has had 43% fewer total inspections than the North Carolina average (12 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 43% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 1119 This facility has 42% fewer inspections with deficiencies than a typical North Carolina assisted living residence (11 vs. NC avg 19).↓ 42% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 92%92% This facility has inspection deficiency rate in line with the North Carolina average (92 vs. NC avg 92).— At avg
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
2 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Ranked 106th (tied) of 138 homes in North Carolina See full North Carolina ranking
Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
90.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

Places of interest near Twelve Oaks

Address 0.0 miles from city center Info Estimated distance in miles from Mount Airy's city center to Twelve Oaks's address, calculated via Google Maps.

Calculate Travel Distance to Twelve Oaks

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Address

Compare Assisted Living around the area

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Twelve Oaks
AL
MC
RC
Mount Airy
112
Facility 112
NC AVG 70
Rank #50 / 368
No
74
Facility 74
NC AVG 35
Rank #13 / 508
25.9%
Facility 25.9%
NC AVG 69.5%
Rank #203 / 213
-
90.75/200
Facility 90.75/200
NC AVG 92.2
Rank #259 / 321
12
92%
Facility 92%
NC AVG 91.8%
Rank #97 / 333
-
Wilkesboro Assisted Living Center
AL
MC
NH
SNF
North Wilkesboro
102
Facility 102
NC AVG 70
Rank #64 / 368
No
61
Facility 61
NC AVG 35
Rank #59 / 508
70.6%
Facility 70.6%
NC AVG 69.5%
Rank #118 / 213
-
104.00/200
Facility 104.00/200
NC AVG 92.2
Rank #28 / 321
6
83%
Facility 83%
NC AVG 91.8%
Rank #40 / 333
-
Brookdale Reidsville
AL
MC
Reidsville
76
Facility 76
NC AVG 70
Rank #150 / 368
Yes
32
Facility 32
NC AVG 35
Rank #270 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
-
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 321
5
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / Suite
Walnut Ridge
AL
MC
NH
Walnut Cove
63
Facility 63
NC AVG 70
Rank #205 / 368
No
50
Facility 50
NC AVG 35
Rank #142 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
A+
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 321
5
80%
Facility 80%
NC AVG 91.8%
Rank #33 / 333
Studio / Suite
Navion of Rocky Mount
AL
MC
Rocky Mount (Northgreen)
60
Facility 60
NC AVG 70
Rank #214 / 368
Yes
37
Facility 37
NC AVG 35
Rank #228 / 508
100.0%
Facility 100.0%
NC AVG 69.5%
Rank #1 / 213
-
100.00/200
Facility 100.00/200
NC AVG 92.2
Rank #136 / 321
9
89%
Facility 89%
NC AVG 91.8%
Rank #71 / 333
Suite

Rank badges are statewide: each community is ranked against every NC community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about Twelve Oaks

Is Twelve Oaks in a walkable area?

Twelve Oaks has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Twelve Oaks?

According to NC state health department records, Twelve Oaks's license number is HAL-086-016.

What is the occupancy rate at Twelve Oaks?

Twelve Oaks's occupancy is 25.9%.

Are pets allowed at Twelve Oaks?

No, Twelve Oaks has a no-pet policy.

How many beds does Twelve Oaks have?

Twelve Oaks has 112 beds.

Has Twelve Oaks had any deficiencies?

Twelve Oaks has had 59 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of Twelve Oaks?

Yes — there are 2 photos of Twelve Oaks in the photo gallery on this page.

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