Twelve Oaks
Assisted Living, Memory Care & Respite Care · Mount Airy, NC

Twelve Oaks

Assisted Living, Memory Care & Respite Care · Mount Airy, NC

Overview of Twelve Oaks

Twelve Oaks sits at 1297 Galax Trail in Mount Airy, North Carolina. It offers assisted living, memory care, and respite care under one roof. The neighborhood scores a 74 on Walk Score, which puts it firmly in very walkable territory. Most errands can be handled on foot from here.

The community is licensed for 112 beds. Only 29 of those are filled right now, an occupancy rate of 26 percent. That is a lot of empty space in a building designed as a larger shared setting with common areas and group programming. What it means in practice is a quieter hallway and fewer residents competing for a staff member’s time.

Twelve Oaks pairs memory care with a secured perimeter and an emergency alert system, which is the infrastructure that matters when a resident with dementia starts to wander. Staffing covers all 24 hours of the day. Respite care rounds out the offering for families who need a short-term placement rather than a permanent one.

The community accepts Medicaid. That single fact reshapes the math for a lot of North Carolina families who cannot carry private-pay rates indefinitely. North Carolina’s Department of Health and Human Services, Division of Health Service Regulation, runs unannounced surveys of adult care homes across the state. At Twelve Oaks, inspection themes have centered on medication management.

So the picture here is a large, underfilled building in a walkable stretch of Mount Airy, with dementia care, around-the-clock staffing, and a Medicaid pathway all in place.

Bed community size
112-bed community Rank #58 / 387Bed count — State benchmarkedThis home is ranked 58th out of 387 homes in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 74 / 100 Rank #14 / 536Walk Score — State benchmarkedThis home is ranked 14th out of 536 homes in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
26%
Rank #219 / 240Occupancy rate — State benchmarkedThis home is ranked 219th out of 240 homes in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 240. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
29 / 112
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountySurry
License NumberHAL-086-016

Safety & Compliance

Secured Perimeter
Emergency SystemsEmergency Alert System
Safety FeaturesAdditional Security Features

Payment & Insurance

1 service
Accept Medicaid

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Contact Twelve Oaks

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 59 deficiencies 32 inspections 0 penalties 24 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 2 Worse Metrics worse than North Carolina average:
• Total deficiencies (28% above)
• Inspections with deficiencies (26% above)
1 Better Metrics better than North Carolina average:
• Inspection deficiency rate (17% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5946 This facility has 28% more total deficiencies than a typical North Carolina assisted living residence (59 vs. NC avg 46).↑ 28% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 3221 This facility has had 52% more total inspections than the North Carolina average (32 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↑ 52% more
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 2419 This facility has 26% more inspections with deficiencies than a typical North Carolina assisted living residence (24 vs. NC avg 19).↑ 26% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 75%90% This facility has 15 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (75% vs. NC avg 90%).↓ 15% better

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
2 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Ranked 106th (tied) of 138 homes in North Carolina See full North Carolina ranking
Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
90.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

Places of interest near Twelve Oaks

Address 0.0 miles from city center Info Estimated distance in miles from Mount Airy's city center to Twelve Oaks's address, calculated via Google Maps.

Calculate Travel Distance to Twelve Oaks

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Address

Compare Assisted Living around the area

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Twelve Oaks
AL
MC
RC
Mount Airy
112
Facility 112
NC AVG 72
Rank #58 / 387
No
74
Facility 74
NC AVG 36
Rank #14 / 536
25.9%
90.75/200
Facility 90.75/200
NC AVG 92.2
Rank #259 / 321
32
75%
Facility 75%
NC AVG 76.2%
Rank #121 / 333
-
Given Estates
AL
NH
RC
SNF
Asheville (Stockwood)
70
Facility 70
NC AVG 72
Rank #183 / 387
Yes
29
Facility 29
NC AVG 36
Rank #322 / 536
82.0% -----
Friends Homes
AL
NH
IL
MC
SNF
Greensboro (Guilford College)
69
Facility 69
NC AVG 72
Rank #192 / 387
No
35
Facility 35
NC AVG 36
Rank #261 / 536
87.5% ----Villa Apartments / Townhomes / Apartments / Cottages
River Landing At Sandy Ridge
AL
IL
MC
NH
Colfax
60
Facility 60
NC AVG 72
Rank #230 / 387
Yes
7
Facility 7
NC AVG 36
Rank #476 / 536
92.5% ----Apartments / Cottages / Townhomes / Villas
Carolina Village
AL
IL
MC
NH
SNF
Hendersonville
60
Facility 60
NC AVG 72
Rank #230 / 387
Yes
82
Facility 82
NC AVG 36
Rank #3 / 536
79.8%
99.50/200
Facility 99.50/200
NC AVG 92.2
Rank #145 / 321
15
67%
Facility 67%
NC AVG 76.2%
Rank #65 / 333
-

Frequently Asked Questions about Twelve Oaks

Is Twelve Oaks in a walkable area?

Twelve Oaks has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Twelve Oaks?

According to NC state health department records, Twelve Oaks's license number is HAL-086-016.

What is the occupancy rate at Twelve Oaks?

Twelve Oaks's occupancy is 26%.

Are pets allowed at Twelve Oaks?

No, Twelve Oaks has a no-pet policy.

How many beds does Twelve Oaks have?

Twelve Oaks has 112 beds.

Has Twelve Oaks had any deficiencies?

Twelve Oaks has had 59 reported deficiencies since 2015 according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of Twelve Oaks?

Yes — there are 3 photos of Twelve Oaks in the photo gallery on this page.

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