Horizons
Horizons
Horizons holds New York State’s Assisted Living Program designation, qualifying it to serve residents who are medically eligible for nursing home placement but don’t require continual nursing care. The 76-bed community is at 3132 State Route 21 South in Canandaigua, Ontario County, operated by DePaul Adult Care Communities, Inc. The neighborhood earns a Walk Score of 85, consistent with a Canandaigua location where most essentials are reachable on foot.
The ALP designation supports a services list that goes beyond what standard assisted living typically offers. Nursing and rehabilitation services are provided, alongside medication management, diabetes monitoring, on-site speech therapy, and on-site podiatry. Dementia and Alzheimer’s care is available with wandering-prevention technology in place. Personal care assistance, transfer support, and respite and short-term stays complete the clinical picture.
On-site amenities include an outdoor garden with raised gardening beds, a barber and beauty salon, and a convenience market on-site. Activities run from arts and crafts and daily exercise to off-site field trips, live entertainment, shopping excursions, faith activities, and picnics. An education program and volunteer program add further structure to the weekly calendar.
Inspections are overseen by New York’s Department of Health and Office of Aging and Long Term Care. State review has historically focused on medication management and dietary and food service.
Horizons serves older adults in Canandaigua and Ontario County who need assisted living with the clinical depth that the ALP designation enables. Specialty services like speech therapy and podiatry, dementia care with wandering-prevention technology, and an on-site convenience market reflect a facility designed around residents with real and varied medical needs.
76-bed community Rank #596 / 736Bed count — State benchmarkedThis home is ranked 596th out of 736 homes we track in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 85 / 100 Rank #371 / 1150Walk Score — State benchmarkedThis home is ranked 371st out of 1,150 homes we track in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyOntario
License Number530-E-051
State License TypesAssisted Living Program (ALP)
Owner NameDepaul Adult Care Communities, Inc
Emergency SystemsYes
Rehabilitation Services
Nursing Services
Pets not allowed
Admission CriteriaMedically eligible for nursing home placement but not requiring continual nursing care.
HousekeepingYes
Linen ServiceYes
Laundry
ActivitiesDaily activity programs include crafts, outings, exercise, parties, and games
Wellness Programpersonal care, room, board, housekeeping, supervision, home health aides, personal emergency response services, nursing, physical therapy, occupational therapy, speech therapy, medical supplies and equipment, adult day health care, home health services, case management services of a registered professional nurse
Branded ProgramsAssisted Living Program (ALP)
Specific ProgramsAssistance with Personal Care Needs (bathing, dressing & grooming), On-going monitoring and management of health care needs
Volunteer Program
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability.
0 enforcement actions
11 violations
9 complaints
12 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
12 points above the New York average for assisted living residences (83/100)
Rank #95 / 616 in New York Inspection Score — State benchmarked This home is ranked 95th out of 616 homes we track in New York for inspection score. Shows this facility's inspection score compared to the New York average among 616 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. This is a proprietary Assisted Living Magazine score. Inspection score: 95 out of 100. Letter grade A. 12 points above the New York average for assisted living residences (83/100)
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
0 Worse
No metrics in this bucket.
2 At Avg
Metrics at New York average:
• Inspections with violations (at NY avg)
• Inspections with violations (at NY avg) 6 Better Metrics better than New York average:
• Total violations (24% below)
• Violations per inspection (44% below)
• Inspection violation rate (25% below)
• Inspection violation rate (25% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Inspections with violations (at NY avg)
• Inspections with violations (at NY avg) 6 Better Metrics better than New York average:
• Total violations (24% below)
• Violations per inspection (44% below)
• Inspection violation rate (25% below)
• Inspection violation rate (25% below)
• Total complaints (89% below)
• Complaints per year (89% below)
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 12 | 9 | This facility has had 33% more total inspections than the New York average (12 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 33% more |
|
Inspections with violations
Inspections that resulted in at least one regulatory violation.
| 4 | 4 | This facility has inspections with violations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 33% | 44% | This facility has 11 percentage points lower inspection violation rate than a typical New York assisted living residence (33% vs. NY avg 44%).↓ 11% better Rank #88 / 316 Inspection violation rate — State benchmarked This home is ranked 88th out of 316 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 316 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 4 | 4 | This facility has inspections with violations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 33% | 44% | This facility has 11 percentage points lower inspection violation rate than a typical New York assisted living residence (33% vs. NY avg 44%).↓ 11% better Rank #88 / 316 Inspection violation rate — State benchmarked This home is ranked 88th out of 316 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 316 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 0 | 6 | This facility has had 100% fewer complaint visits than the New York average (0 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #1 / 316 Complaint visits — State benchmarked This home is ranked 1st out of 316 homes we track in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 316 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 14.5 | This facility has 24% fewer total violations than a typical New York assisted living residence (11 vs. NY avg 14.5).↓ 24% better Rank #188 / 316 Total violations — State benchmarked This home is ranked 188th out of 316 homes we track in New York for violations. Shows this facility's violations compared to the New York average among 316 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Violations per inspection
Average violations per inspection.
| 0.9 | 1.6 | This facility has 44% fewer violations per inspection than a typical New York assisted living residence (0.9 vs. NY avg 1.6).↓ 44% better Rank #135 / 316 Violations per inspection — State benchmarked This home is ranked 135th out of 316 homes we track in New York for violations per inspection. Shows this facility's violations per inspection compared to the New York average among 316 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Violation breakdown
Per-category split of the 11 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
Per-category split of the 11 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
1
Admission Standards
NY avg: 0.5
1
Disaster and Emergency
NY avg: 0.5
2
Environmental Standards
NY avg: 1.7
1
Food and Service
NY avg: 1.1
1
Records and Reports
NY avg: 2.0
4
Resident Services
NY avg: 2.9
1
Retention and Standards
NY avg: 0.8
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 9 | 79 | This facility has 89% fewer total complaints than a typical New York assisted living residence (9 vs. NY avg 79).↓ 89% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.8 | 15.8 | This facility has 89% fewer complaints per year than a typical New York assisted living residence (1.8 vs. NY avg 15.8).↓ 89% better |
Places of interest near Horizons
1.5 miles from city center
Estimated distance in miles from Canandaigua's city center to Horizons's address, calculated via Google Maps.
Calculate Travel Distance to Horizons
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Compare Assisted Living around Ontario County
Info below is compiled from the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
|
City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the benchmark below for the typical New York score; higher is better.
This is a proprietary Assisted Living Magazine score.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Share of inspections that resulted in violations, expressed as a percentage of total inspections in the window.
|
Total count of violations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
|
The average number of violations this facility receives each time it's inspected, calculated as total violations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
|
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Horizons | AL | South Canandaigua | 76
Facility
76
NY AVG
160
Rank
#596 / 736 | No |
85
Facility
85
NY AVG
64
Rank
#371 / 1,150 | 95
Facility
95
NY AVG
83
Rank
#95 / 616 | 12 | 33%
Facility
33%
NY AVG
44.4%
Rank
#88 / 316 | 11
Facility
11
NY AVG
14.5
Rank
#188 / 316 | 0.9
Facility
0.9
NY AVG
1.6
Rank
#135 / 316 | - |
| Seneca Lake Terrace-Geneva | AL MC RC | Geneva | 66
Facility
66
NY AVG
160
Rank
#619 / 736 | No |
30
Facility
30
NY AVG
64
Rank
#964 / 1,150 | - | - | - | - | - | Private / Companion / Studio / 1 Bed Rooms |
| Quail Summit | AL IL MC | Ext. Canandaigua | 55
Facility
55
NY AVG
160
Rank
#660 / 736 | No |
85
Facility
85
NY AVG
64
Rank
#371 / 1,150 | 92
Facility
92
NY AVG
83
Rank
#147 / 616 | 8 | 50%
Facility
50%
NY AVG
44.4%
Rank
#158 / 316 | 14
Facility
14
NY AVG
14.5
Rank
#214 / 316 | 1.8
Facility
1.8
NY AVG
1.6
Rank
#220 / 316 | - |
Financial Assistance for
Assisted Living in New York
Horizons is located in South Canandaigua, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Horizons
Who is the owner of Horizons?
Horizons is legally operated by DePaul Adult Care Communities, Inc.
Is Horizons in a walkable area?
Horizons has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Horizons?
According to NY state health department records, Horizons's license number is 530-E-051.
Are pets allowed at Horizons?
No, Horizons has a no-pet policy.
How many beds does Horizons have?
Horizons has 76 beds.
Has Horizons had any violations?
Horizons has had 11 reported violations since 2021 according to records from New York State Department of Health (NYSDOH).
Are there photos of Horizons?
Yes — there are 2 photos of Horizons in the photo gallery on this page.
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