Horizons
Horizons
Horizons holds New York State’s Assisted Living Program designation, qualifying it to serve residents who are medically eligible for nursing home placement but don’t require continual nursing care. The 76-bed community is at 3132 State Route 21 South in Canandaigua, Ontario County, operated by DePaul Adult Care Communities, Inc. The neighborhood earns a Walk Score of 85, consistent with a Canandaigua location where most essentials are reachable on foot.
The ALP designation supports a services list that goes beyond what standard assisted living typically offers. Nursing and rehabilitation services are provided, alongside medication management, diabetes monitoring, on-site speech therapy, and on-site podiatry. Dementia and Alzheimer’s care is available with wandering-prevention technology in place. Personal care assistance, transfer support, and respite and short-term stays complete the clinical picture.
On-site amenities include an outdoor garden with raised gardening beds, a barber and beauty salon, and a convenience market on-site. Activities run from arts and crafts and daily exercise to off-site field trips, live entertainment, shopping excursions, faith activities, and picnics. An education program and volunteer program add further structure to the weekly calendar.
Inspections are overseen by New York’s Department of Health and Office of Aging and Long Term Care. State review has historically focused on medication management and dietary and food service.
Horizons serves older adults in Canandaigua and Ontario County who need assisted living with the clinical depth that the ALP designation enables. Specialty services like speech therapy and podiatry, dementia care with wandering-prevention technology, and an on-site convenience market reflect a facility designed around residents with real and varied medical needs.
76-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 85 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyOntario
License Number530-E-051
State License TypesAssisted Living Program (ALP)
Owner NameDepaul Adult Care Communities, Inc
Emergency SystemsYes
Rehabilitation Services
Nursing Services
Admission CriteriaMedically eligible for nursing home placement but not requiring continual nursing care.
HousekeepingYes
Linen ServiceYes
Laundry
ActivitiesDaily activity programs include crafts, outings, exercise, parties, and games
Wellness Programpersonal care, room, board, housekeeping, supervision, home health aides, personal emergency response services, nursing, physical therapy, occupational therapy, speech therapy, medical supplies and equipment, adult day health care, home health services, case management services of a registered professional nurse
Branded ProgramsAssisted Living Program (ALP)
Specific ProgramsAssistance with Personal Care Needs (bathing, dressing & grooming), On-going monitoring and management of health care needs
Volunteer Program
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
11 citations
9 complaints
4 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
14 points above the New York average for nursing homes (83/100)
Rank #30 / 591 in New York Inspection Score — State benchmarked This home is ranked 30th out of 591 homes in New York for Inspection Score. Shows this facility's inspection score compared to the New York average among 591 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 97 out of 100. Letter grade A+. 14 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (100% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 6 Better Metrics better than New York average:
• Total citations (15% below)
• Citations per year (15% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Complaints per bed (76% below)
• Complaint investigations (100% below)
• Citations per inspection (100% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 6 Better Metrics better than New York average:
• Total citations (15% below)
• Citations per year (15% below)
• Total complaints (89% below)
• Complaints per year (89% below)
• Complaints per bed (76% below)
• Complaint investigations (100% below)
Latest Inspection
March 20, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 13 | This facility has 15% fewer total citations than a typical New York nursing home (11 vs. NY avg 13).↓ 15% better |
|
Citations per year
Average citations per year since 2021.
| 2.2 | 2.6 | This facility has 15% fewer citations per year than a typical New York nursing home (2.2 vs. NY avg 2.6).↓ 15% better |
|
Citations per inspection
Average citations per inspection.
| 2.8 | 1.4 | This facility has 100% more citations per inspection than a typical New York nursing home (2.8 vs. NY avg 1.4).↑ 100% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has had 56% fewer total inspections than the New York average (4 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 4 | This facility has inspections with citations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 9 | 79 | This facility has 89% fewer total complaints than a typical New York nursing home (9 vs. NY avg 79).↓ 89% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.8 | 15.8 | This facility has 89% fewer complaints per year than a typical New York nursing home (1.8 vs. NY avg 15.8).↓ 89% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.12 | 0.50 | This facility has 76% fewer complaints per bed than a typical New York nursing home (0.12 vs. NY avg 0.5).↓ 76% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- Most recent inspection on March 20, 2025 found one medication management violation with an approved plan of correction.
- August 29, 2024 renewal survey cited eight deficiencies across medication management, resident services, food service, environmental standards, disaster planning, and admission standards.
- Several inspections between 2021 and 2025 found no violations, showing intermittent compliance improvements.
Lawsuit overview for Horizons
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0Places of interest near Horizons
1.5 miles from city center
Estimated distance in miles from Canandaigua's city center to Horizons's address, calculated via Google Maps.
Calculate Travel Distance to Horizons
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Compare Assisted Living around Ontario County
The information below is reported by the New York State Department of Health.
| Horizons | AL | South Canandaigua | 76 | No | 85 | 97
Facility
97
NY AVG
83
Rank
#30 / 591 | 10 | - |
| Seneca Lake Terrace-Geneva | AL MC | Geneva | 66 | No | 30 | - | - | Private / Companion / Studio / 1 Bed Rooms |
| Quail Summit | AL IL MC | Ext. Canandaigua | 55 | No | 85 | 95
Facility
95
NY AVG
83
Rank
#61 / 591 | 8 | - |
Financial Assistance for
Assisted Living in New York
Horizons is located in South Canandaigua, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Horizons
Who is the owner of Horizons?
Horizons is legally operated by DePaul Adult Care Communities, Inc.
Is Horizons in a walkable area?
Horizons has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Horizons?
According to NY state health department records, Horizons's license number is 530-E-051.
How many beds does Horizons have?
Horizons has 76 beds.
Are there photos of Horizons?
Yes — there are 2 photos of Horizons in the photo gallery on this page.
What is the address of Horizons?
Horizons is located at 3132 State Route 21 South, Canandaigua, NY 14424.
What is the phone number of Horizons?
(585) 396-3390 will put you in contact with the team at Horizons.
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