Best Assisted Living in Ontario County, NY

Ideally set in the harmonious neighborhood of Geneva, NY, Seneca Lake Terrace-Geneva is a blissful haven that offers assisted living, memory care, and respite care. Residents enjoy the utmost comfort and convenience with a kind and highly trained team helping with their daily living activities and household chores 24/7. Specially designed and cozy accommodations are provided in a nurturing and inviting setting, ensuring residents feel at ease during their stay.

Residents will not feel lonely with a thoughtfully curated calendar of enriching programs and exciting events. Delicious and healthy dining options are prepared to satisfy residents’ nutritional needs and preferences. Medication management and transportation services are also provided for residents’ convenience. The community’s dedicated services and top-notch amenities create the ideal setting for residents to make the most of their golden years.

Overview of Quail Summit

Quail Summit is a fifty-five-bed Enriched Housing Program at 5102 Parrish Street Ext., Canandaigua, Ontario County, New York. The community is a not-for-profit organization licensed by the New York Department of Health, Office of Aging and Long Term Care. The facility offers three residential components; The Estates, The Harbor, and The Village, alongside independent living, enriched living, and memory care options, with meals prepared on site, transportation services, Wi-Fi access, and structured daily activities. The facility is located in downtown Canandaigua and does not accept pets.

The New York State Department of Health, Office of Aging and Long Term Care inspection record reveals a pattern of recurring deficiencies in resident services and admission standards. Over four years beginning November 2022, the facility received four complaint investigations and one renewal survey.

The most recent inspection on April 24, 2025, documented three violations: admission and retention standards, resident protections, and resident services, with an approved corrective plan. An April 26, 2024 complaint investigation found five deficiencies spanning resident services and admission standards. An October 20, 2023 renewal survey identified five violations involving operating certificates, resident services, and environmental standards. A November 30, 2022 investigation yielded one deficiency related to operating certificates.

Between October and December 2024, three consecutive complaint investigations found zero violations, suggesting the facility addressed the deficiency categories across these compliance visits.

Across the four-year period, Quail Summit averaged 3.5 deficiencies per year, 31 percent better than New York’s average of 5.1 per year.

No enforcement actions, immediate jeopardy findings, or fines have been imposed. The complaint rate stands at 12.7 per 100 occupied beds, well below the state average of 49.9.

Prospective residents should ask about the deficiencies identified in the April 2025 inspection related to admission standards, resident protections, and resident services.

Horizons is a 76-bed adult home located at 3132 State Route 21 South, Canandaigua, Ontario County, New York, operated by DePaul Adult Care Communities, Inc. The facility maintains active New York State licensing and does not allow pets.

The facility’s inspection history with the New York State Department of Health, Office of Aging and Long Term Care demonstrates mixed but generally favorable performance. Since 2021, Horizons has received 10 regulatory inspections, averaging 2.2 deficiencies per year, which is 57 percent better than New York’s state average of 5.1 deficiencies per year. The facility has reported 9 complaints, equivalent to 11.8 complaints per 100 occupied beds, significantly better than New York’s state average of 49.9. No enforcement actions are on record, and no active lawsuits are currently pending.

Medication management has emerged as a recurring concern. An August 2024 renewal inspection identified 8 deficiencies covering medication management, resident services, food service, environmental standards, disaster planning, and admission standards. Subsequent complaint investigations in October 2024 and June 2024 resulted in clean reports. A January 2025 complaint investigation identified one deficiency related to admission standards with plan of correction approved.

The most recent complaint investigation on March 20, 2025, identified one deficiency related to medication management with plan of correction approved. Medication management violations and admission standards violations appeared in multiple recent inspections, suggesting these areas require continued attention.

The facility’s compliance pattern shows improvement, with clean complaint investigation reports in 2023 and 2024 interspersed with targeted findings. Most deficiencies identified carry approved plans of correction. The facility’s complaint rate significantly outperforms state averages, indicating residents or families file fewer formal complaints than peer facilities.

Services include medication management, diabetes monitoring, dementia and Alzheimer’s care with wandering-prevention technology, on-site speech therapy, on-site podiatry, incontinence reminders, and transfer assistance ranging from standby to one-person support. Respite and short-term stays are available. Amenities include a barber and beauty salon, an outdoor garden with raised beds for resident gardening, and an on-site convenience market. Activities include arts and crafts, daily exercise, education programs, off-site field trips, live entertainers, shopping trips, faith activities, and picnics.

Families should request detailed explanation of recurring medication management deficiencies, current protocols, and verification procedures. Verify implementation of approved corrective action plans.