Total health inspections
7
Virginia average 4.2
Last Health inspection on Oct 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Elizabeth House Assisted Living
Nursing Home · Virginia, VA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Elizabeth House Assisted Living
Nursing Home · Virginia, VA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Elizabeth House Assisted Living accepts Medicare, Medicaid, and private pay.
Elizabeth House Assisted Living is an assisted living community located in Glen Allen, VA. It offers 24-hour personalized support and assistance, delicious meals, and various therapeutic activities. The facility accommodates up to 60 residents and provides nearby skilled nursing and rehabilitation services.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 60th out of 85 homes in Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 60th out of 85 homes in Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 18m per day
Rank #60 / 85Nurse hours — State benchmarkedThis home is ranked 60th out of 85 homes in Virginia. Shows adjusted nurse hours per resident per day benchmarked to the Virginia average, with a ranking across 85 Virginia SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Virginia avg
-31%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 50m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
80.3%
Rank #111 / 311Occupancy rate — State benchmarkedThis home is ranked 111th out of 311 homes in Virginia. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 311. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
261 days
Occupancy rate
80.3%
Rank #111 / 311Occupancy rate — State benchmarkedThis home is ranked 111th out of 311 homes in Virginia. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 311. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
261 days
60-bed community Rank #276 / 371Bed count — State benchmarkedThis home is ranked 276th out of 371 homes in Virginia. Shows this facility's certified or reported bed count compared to other Virginia SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 34 / 100 Rank #271 / 449Walk Score — State benchmarkedThis home is ranked 271st out of 449 homes in Virginia. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 30, 2026
Elizabeth House Assisted Living is administrated by William Hager.
Rehabilitation Services
24-Hour Staffing
Specific Programs24-hour assistance and support, delicious meals, daily snacks, dressing and grooming, housekeeping and laundry services, facility outings, multi-faith religious services, skilled nursing and rehabilitation services.
Religious ServicesYes
Starting Price$2,835 per month
Starting Price$4,095 per month
Starting Price$4,375.50 per month
Starting Price$4,725 per month
Entry Fee$1,000
Food DescriptionDelicious meals served in the dining room or the residents’ suite; daily snacks.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Since 2022 · 4 years of data
7 complaints
16 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. Virginia state average
Overall vs. VA average
1 Worse
Metrics worse than Virginia average:
• Total inspections (14% above) 2 At Avg Metrics at Virginia average:
• Total complaints (at VA avg)
• Complaints per year (at VA avg) 2 Better Metrics better than Virginia average:
• Inspections with violations (44% below)
• Inspection violation rate (52% below)
• Total inspections (14% above) 2 At Avg Metrics at Virginia average:
• Total complaints (at VA avg)
• Complaints per year (at VA avg) 2 Better Metrics better than Virginia average:
• Inspections with violations (44% below)
• Inspection violation rate (52% below)
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 16 | 14 | This facility has 14% more total inspections than a typical Virginia nursing home (16 vs. VA avg 14).↑ 14% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 5 | 9 | This facility has 44% fewer inspections with violations than a typical Virginia nursing home (5 vs. VA avg 9).↓ 44% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 31% | 64% | This facility has 33 percentage points lower inspection violation rate than a typical Virginia nursing home (31% vs. VA avg 64%).↓ 33% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 7 | 7 | This facility has total complaints in line with the Virginia average (7 vs. VA avg 7).— At avg |
|
Complaints per year
Average complaints per year since 2022.
| 1.8 | 1.8 | This facility has complaints per year in line with the Virginia average (1.8 vs. VA avg 1.8).— At avg |
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
93
Rank #82 / 86Health citations — State benchmarkedThis home is ranked 82nd out of 86 homes in Virginia. Shows this facility's total health deficiency citations benchmarked to the Virginia State average, with a ranking across all 86 VA SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Virginia average 38.4
Citations per inspection
13.29
Rank #67 / 86Citations per inspection — State benchmarkedThis home is ranked 67th out of 86 homes in Virginia. Shows average deficiency citations per CMS inspection for this facility versus the Virginia mean across 86 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
71 of 93 citations resulted from standard inspections; and 22 of 93 resulted from complaint investigations.
Breakdown of citation severity (last 4 years)
Critical Health citations
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
1
Rank #1 / 38Serious citations (G–I) — State benchmarkedThis home is ranked 1st out of 38 homes in Virginia. Shows G–I scope serious health citations for this facility versus other Virginia SNFs. Lower counts rank better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
In line with Virginia averageVirginia average: 1
Citations history (last 4 years)
Abuse/Neglect moderate citation
Oct 30, 2025
Infection Control moderate citation
Oct 30, 2025
Pharmacy moderate citation
Oct 30, 2025
Pharmacy moderate citation
Oct 30, 2025
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
180
Employees
106
Contractors
74
Staff to resident ratio
1.28:1
23% worse than Virginia average
Avg staff/day
66
Average shift
9.4 hours
18% better than Virginia average
Total staff hours (quarter)
56,834
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
25
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
103
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
18%
10,243 contractor hours this quarter
Certified Nursing Assistant: 47
Respiratory Therapy Technician: 4
Feeding Assistant: 3
Physical Therapy Assistant: 3
RN Director of Nursing: 3
Physical Therapy Aide: 3
Speech Language Pathologist: 3
Qualified Social Worker: 2
Clinical Nurse Specialist: 1
Registered Nurse: 1
Nurse Practitioner: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Occupational Therapist: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 56 | 47 | 103 | 30,106 | 92 | 100% | 10.3 |
| Licensed Practical Nurse | 25 | 0 | 25 | 11,704 | 92 | 100% | 10 |
| Registered Nurse | 9 | 1 | 10 | 2,801 | 92 | 100% | 8.9 |
| RN Director of Nursing | 4 | 3 | 7 | 1,830 | 72 | 78% | 9 |
| Physical Therapy Aide | 0 | 3 | 3 | 1,293 | 74 | 80% | 6.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 1,248 | 91 | 99% | 6.5 |
| Medication Aide/Technician | 2 | 0 | 2 | 1,230 | 89 | 97% | 9 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,049 | 92 | 100% | 7.7 |
| Physical Therapy Assistant | 0 | 3 | 3 | 1,039 | 71 | 77% | 6.2 |
| Clinical Nurse Specialist | 4 | 1 | 5 | 919 | 62 | 67% | 7.6 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 776 | 70 | 76% | 6.5 |
| Nurse Practitioner | 1 | 1 | 2 | 514 | 64 | 70% | 7.9 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 504 | 62 | 67% | 8.1 |
| Qualified Social Worker | 0 | 2 | 2 | 488 | 68 | 74% | 7.2 |
| Dietitian | 1 | 0 | 1 | 445 | 58 | 63% | 7.7 |
| Feeding Assistant | 0 | 3 | 3 | 306 | 45 | 49% | 4.9 |
| Medical Director | 0 | 1 | 1 | 42 | 8 | 9% | 5.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 3 | 3% | 7.8 |
| Occupational Therapist | 0 | 1 | 1 | 12 | 1 | 1% | 12 |
103 Certified Nursing Assistant
% of Days
100%
25 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
7 RN Director of Nursing
% of Days
78%
3 Physical Therapy Aide
% of Days
80%
3 Speech Language Pathologist
% of Days
99%
2 Medication Aide/Technician
% of Days
97%
2 Other Dietary Services Staff
% of Days
100%
3 Physical Therapy Assistant
% of Days
77%
5 Clinical Nurse Specialist
% of Days
67%
4 Respiratory Therapy Technician
% of Days
76%
2 Nurse Practitioner
% of Days
70%
1 Administrator
% of Days
68%
1 Dental Services Staff
% of Days
67%
2 Qualified Social Worker
% of Days
74%
1 Dietitian
% of Days
63%
3 Feeding Assistant
% of Days
49%
1 Medical Director
% of Days
9%
1 Occupational Therapy Assistant
% of Days
3%
1 Occupational Therapist
% of Days
1%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
14% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
24% worse than Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.1%
Percent of long-stay residents whose need for help with daily activities has increased
19.1%
13% worse than Virginia averageVirginia average: 16.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
22.0%
Percent of long-stay residents whose ability to move independently worsened
22.0%
11% worse than Virginia averageVirginia average: 19.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
32.4%
43% worse than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
35% better than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.6%
Percent of long-stay high risk residents with pressure ulcers
6.6%
22% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
67% better than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.9%
Percent of long-stay residents who lose too much weight
7.9%
35% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
8.5%
Percent of long-stay residents who have depressive symptoms
8.5%
43% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
16.8%
Percent of long-stay residents who received an antipsychotic medication
16.8%
31% worse than Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.9%
5% better than Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.4%
6% better than Virginia averageVirginia average: 94.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.0%
15% worse than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
105% worse than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
71.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
71.7%
In line with Virginia averageVirginia average: 73.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
13% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
11% of new residents, often for short stays.
Typical stay
1 - 2 years
Medicaid
76% of new residents, often for long-term daily care.
Typical stay
1 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
141
Medicare
3
2.1% of residents
Medicaid
121
85.8% of residents
Private pay or other
17
12.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Elizabeth House Assisted Living based on CMS SNF Cost Reports.
Occupancy Rate
80.3%
↑ 3.4pp vs 2022
Net Income
-$278.8K
↑ ~$474.8K vs 2022
Total Payroll
$9.4M
↑ ~$1.7M vs 2022
Profit Margin
-1.3%
↑ 2.7pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$21.2M
Operating loss
-$278.8K
Privately-owned community
Operated by a business corporation.
Home revenue
$21.2M Rank #50 / 85Revenue — State benchmarkedThis home is ranked 50th out of 85 homes in Virginia. Shows this facility's annual revenue compared to the Virginia SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$278.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #42 / 85Payroll — State benchmarkedThis home is ranked 42nd out of 85 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$9.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #42 / 85Payroll — State benchmarkedThis home is ranked 42nd out of 85 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$12.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$21.5M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Elizabeth House Assisted Living
1.2 miles from city center
Estimated distance in miles from Glen Allen's city center to Elizabeth House Assisted Living's address, calculated via Google Maps.
Calculate Travel Distance to Elizabeth House Assisted Living
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Financial Assistance for
Nursing Home in Virginia
Elizabeth House Assisted Living is located in GLEN ALLEN, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Frequently Asked Questions about Elizabeth House Assisted Living
Is Elizabeth House Assisted Living in a walkable area?
Elizabeth House Assisted Living has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
When does Elizabeth House Assisted Living's license expire?
According to VA state health department records, Elizabeth House Assisted Living's license expires on June 30, 2026.
Who is the administrator of Elizabeth House Assisted Living?
William Hager is the administrator of Elizabeth House Assisted Living.
How many beds does Elizabeth House Assisted Living have?
Elizabeth House Assisted Living has 60 beds.
Has Elizabeth House Assisted Living had any recent deficiencies or citations?
Elizabeth House Assisted Living has had 16 recently reported deficiencies.
Are there photos of Elizabeth House Assisted Living?
Yes — there are 6 photos of Elizabeth House Assisted Living in the photo gallery on this page.
What is the address of Elizabeth House Assisted Living?
Elizabeth House Assisted Living is located at 3590 Mountain Road.
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