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The Westmont at Short Pump
Assisted Living, Independent Living, Memory Care & Respite Care · Glen Allen, VA
Exterior view of The Westmont at Short Pump facility Bright common area with comfortable seating and artwork Exterior view of The Westmont at Short Pump Senior woman receiving a haircut in a salon

The Westmont at Short Pump

Assisted Living, Independent Living, Memory Care & Respite Care · Glen Allen, VA
14399 N. Gayton Road, Glen Allen, VA 23059 View map Calculator: See prices in your area
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Overview of The Westmont at Short Pump

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The Westmont at Short Pump is a senior living community in Glen Allen, Virginia, offering independent living, assisted living, memory care, and respite services. With a 170-bed capacity, it is one of the larger communities in the greater Richmond area and is currently operating at a 66% occupancy rate with 113 occupied beds. The community is also administered by Matthew Hartwick under the RUI Senior Living brand.

The community has undergone 20 state inspections, exceeding the Virginia average of 14. 50% of which resulted in cited violations, which is lower than the state average of 64.3%. A total of 55 deficiencies have also been recorded, higher than the statewide average of 32, with past findings citing issues related to care planning, infection control, staff training, incident reporting, and administrative documentation. However, more recent trends show improvement, with the latest inspection on May 22, 2025, reporting no deficiencies and no substantiated complaints. 12 inspections were complaint-related, although the most recent complaint investigation did not confirm any issues. There are no records of fines, license suspensions, or immediate jeopardy findings.

A wide range of amenities, including restaurant-style dining with seasonal menus, a full-service spa, a fitness center, a library, landscaped courtyards, walking paths, and concierge services, is provided. This pet-friendly community also offers a variety of structured programs under the RUI brand, including memory care support, educational opportunities, wellness initiatives, and lifestyle programming designed to promote engagement and quality of life.

The Westmont at Short Pump is an ideal choice for older adults seeking a larger, amenity-rich community in the Short Pump and Glen Allen area. Its recent improvement in inspection outcomes, combined with a broad selection of services and activities, also appeals to families who value an active lifestyle alongside access to multiple levels of care.

Facility Direct Line (804) 495-8880
Facility Direct Line (804) 495-8880
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Bed community size
170-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 35 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
67%
Rank #192 / 300Occupancy rate — State benchmarkedThis home is ranked 192nd out of 300 homes in Virginia for Occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 300. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
113 / 170
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationOctober 31, 2026

Ownership & Operating Entity

The Westmont at Short Pump is administered by Matthew Hartwick.

Therapy & Rehabilitation

1 service
Respite Care

Amenities & Lifestyle

Restaurant-Style Dining
Full-Service Spa
Cozy Library
State-Of-The-Art Fitness Center
Courtyard
Walking Trails
Concierge Services
Life Enrichment Programs
Specific ProgramsInspiritás – Memory Care, RUI University, LUXE Unlimited, Taste of RUI, Care Impact, RUI FIT, Leash on Life, RUI Concierge

Contact The Westmont at Short Pump

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 55 deficiencies 12 complaints 20 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 6 Worse Metrics worse than Virginia average:
• Total deficiencies (72% above)
• Deficiencies per year (72% above)
• Deficiencies per inspection (22% above)
• Inspections with violations (11% above)
• Total complaints (71% above)
• Complaints per year (71% above) 1 Better Metrics better than Virginia average:
• Inspection violation rate (22% below)
Latest Inspection May 22, 2025 Complaint Investigation

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5532 This facility has 72% more total deficiencies than a typical Virginia assisted living residence (55 vs. VA avg 32).↑ 72% worse
Deficiencies per year Info Average deficiencies per year since 2021. 116.4 This facility has 72% more deficiencies per year than a typical Virginia assisted living residence (11 vs. VA avg 6.4).↑ 72% worse
Deficiencies per inspection Info Average deficiencies per inspection. 2.82.3 This facility has 22% more deficiencies per inspection than a typical Virginia assisted living residence (2.8 vs. VA avg 2.3).↑ 22% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 2014 This facility has had 43% more total inspections than the Virginia average (20 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 43% more
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 109 This facility has 11% more inspections with violations than a typical Virginia assisted living residence (10 vs. VA avg 9).↑ 11% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 50%64% This facility has 14 percentage points lower inspection violation rate than a typical Virginia assisted living residence (50% vs. VA avg 64%).↓ 14% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 127 This facility has 71% more total complaints than a typical Virginia assisted living residence (12 vs. VA avg 7).↑ 71% worse
Complaints per year Info Average complaints per year since 2021. 2.41.4 This facility has 71% more complaints per year than a typical Virginia assisted living residence (2.4 vs. VA avg 1.4).↑ 71% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on May 22, 2025, found no deficiencies and substantiated no complaints after investigating personal care and health service allegations.
  • The January 29, 2025 complaint investigation substantiated five deficiencies including failure to complete special care unit assessments, follow infection control recommendations, and report communicable diseases.
  • The facility’s record shows recurring issues with administration, resident care planning, incident reporting, and infection control from 2021 through early 2025, with some improvements but persistent regulatory non-compliance.
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near The Westmont at Short Pump

Address 0.0 miles from city center Info Estimated distance in miles from Glen Allen's city center to The Westmont at Short Pump's address, calculated via Google Maps.

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Address

Compare Assisted Living around the area

The information below is reported by the Virginia Department of Social Services and Department of Health.

The Westmont at Short Pump
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Frequently Asked Questions about The Westmont at Short Pump

Is The Westmont at Short Pump in a walkable area?

The Westmont at Short Pump has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Westmont at Short Pump's license expire?

According to VA state health department records, The Westmont at Short Pump's license expires on October 31, 2026.

What is the occupancy rate at The Westmont at Short Pump?

The Westmont at Short Pump's occupancy is 67%.

Are pets allowed at The Westmont at Short Pump?

Yes, The Westmont at Short Pump allows residents to bring their pets.

Who is the administrator of The Westmont at Short Pump?

Matthew Hartwick is the administrator of The Westmont at Short Pump.

How many beds does The Westmont at Short Pump have?

The Westmont at Short Pump has 170 beds.

Has The Westmont at Short Pump had any deficiencies?

The Westmont at Short Pump has had 20 reported deficiencies since 2021 according to records from Virginia Department of Social Services (VDSS).

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