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The Westmont at Short Pump
Assisted Living, Independent Living, Memory Care & Respite Care · Glen Allen, VA
Exterior view of The Westmont at Short Pump facility Bright common area with comfortable seating and artwork Exterior view of The Westmont at Short Pump Senior woman receiving a haircut in a salon

The Westmont at Short Pump

Assisted Living, Independent Living, Memory Care & Respite Care · Glen Allen, VA
14399 N. Gayton Road, Glen Allen, VA 23059 View map
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Overview of The Westmont at Short Pump

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The Westmont at Short Pump offers assisted living, independent living, memory care, and respite care in Glen Allen, VA. Independent living provides private living with community services and no daily care, while assisted living adds help with daily tasks such as dressing, bathing, and medication. Memory care provides a secured setting with supervision, and respite care offers short-term stays. With several care levels in one community, a resident whose needs grow can move to a different level without leaving the community, making the residence potentially suitable for someone whose family needs short-term support while a primary caregiver travels or recovers.

The community has 170 beds. A Walk Score of 35 / 100 places the area in a car-dependent setting, so most errands require a car or a ride, including for a resident who no longer drives.

Residents can eat restaurant-style meals featuring seasonal menus and fresh, local ingredients, use the full-service spa and fitness center, and spend time in the courtyard or on walking trails. Pets are allowed, so a resident can continue living with a pet. Matthew Hartwick serves as the administrator.

Facility Direct Line (804) 495-8880
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By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 170 Rank #19 / 311Bed count — State benchmarkedThis assisted living community is ranked 19th out of 311 assisted living communities we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #201 / 336Walk Score — State benchmarkedThis assisted living community is ranked 201st out of 336 assisted living communities we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
35 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #157 / 249Occupancy rate — State benchmarkedThis assisted living community is ranked 157th out of 249 assisted living communities we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 249. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Virginia that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
66.5% This home usually has availability
Similar to the Virginia average: 69.8%
Occupied beds
113 / 170

About this community

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationOctober 31, 2026
QualificationAssisted Living | Non-Ambulatory | Special Care Un

Ownership & Operating Entity

The Westmont at Short Pump is administered by Matthew Hartwick.

Therapy & Rehabilitation

1 service
Respite Care

Contact Information

Business Hours24 hours - , Sunday-Saturday

Amenities & Lifestyle

Dining
Spa
Library
Fitness Center
Courtyard
Walking Paths
Concierge
Specific ProgramsInspiritás – Memory Care, RUI University, LUXE Unlimited, Taste of RUI, Care Impact, RUI FIT, Leash on Life, RUI Concierge

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Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 55 deficiencies 9 complaints 14 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 4 Worse Metrics worse than Virginia average:
• Total deficiencies (72% above)
• Deficiencies per inspection (44% above)
• Total complaints (29% above)
• Complaints per year (29% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5532 This facility has 72% more total deficiencies than a typical Virginia assisted living residence (55 vs. VA avg 32).↑ 72% worse
Deficiencies per inspection Info Average deficiencies per inspection. 3.92.7 This facility has 44% more deficiencies per inspection than a typical Virginia assisted living residence (3.9 vs. VA avg 2.7).↑ 44% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1414 This facility has total inspections in line with the Virginia average (14 vs. VA avg 14).— At avg

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 97 This facility has 29% more total complaints than a typical Virginia assisted living residence (9 vs. VA avg 7).↑ 29% worse
Complaints per year Info Average complaints per year since 2021. 1.81.4 This facility has 29% more complaints per year than a typical Virginia assisted living residence (1.8 vs. VA avg 1.4).↑ 29% worse
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near The Westmont at Short Pump

Address 0.0 miles from city center Info Estimated distance in miles from Glen Allen's city center to The Westmont at Short Pump's address, calculated via Google Maps.

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Compare Assisted Living around the area

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
The Westmont at Short Pump
AL
IL
MC
RC
Glen Allen
170
Facility 170
VA AVG 94
Rank #19 / 311
Yes
35
Facility 35
VA AVG 45
Rank #201 / 336
-Matthew Hartwick
66.5%
Facility 66.5%
VA AVG 69.8%
Rank #157 / 249
-14
57%
Facility 57%
VA AVG 59.3%
Rank #131 / 303
12
Facility 12
VA AVG 7
Rank #259 / 303
55
Facility 55
VA AVG 32
Rank #207 / 248
3.9
Facility 3.9
VA AVG 2.3
Rank #201 / 248
Brookdale Staunton
AL
MC
Staunton
144
Facility 144
VA AVG 94
Rank #40 / 311
Yes
16
Facility 16
VA AVG 45
Rank #287 / 336
Studio / 1 Bed / 2 BedApril Sprouse
66.7%
Facility 66.7%
VA AVG 69.8%
Rank #154 / 249
A+8
63%
Facility 63%
VA AVG 59.3%
Rank #157 / 303
0
Facility 0
VA AVG 7
Rank #1 / 303
9
Facility 9
VA AVG 32
Rank #67 / 248
1.1
Facility 1.1
VA AVG 2.3
Rank #60 / 248
The Wellington at Lake Manassas
AL
IL
MC
RC
Gainesville
140
Facility 140
VA AVG 94
Rank #41 / 311
Yes
44
Facility 44
VA AVG 45
Rank #169 / 336
Studio / 1 Bed / 2 BedBryan Lamartin
75.0%
Facility 75.0%
VA AVG 69.8%
Rank #108 / 249
-8
50%
Facility 50%
VA AVG 59.3%
Rank #88 / 303
2
Facility 2
VA AVG 7
Rank #105 / 303
6
Facility 6
VA AVG 32
Rank #46 / 248
0.8
Facility 0.8
VA AVG 2.3
Rank #41 / 248
Our Lady Of Peace
AL
MC
NH
Charlottesville
140
Facility 140
VA AVG 94
Rank #41 / 311
No
99
Facility 99
VA AVG 45
Rank #1 / 336
-Rachel Lindberg
99.3%
Facility 99.3%
VA AVG 69.8%
Rank #7 / 249
-5
20%
Facility 20%
VA AVG 59.3%
Rank #22 / 303
3
Facility 3
VA AVG 7
Rank #139 / 303
8
Facility 8
VA AVG 32
Rank #58 / 248
1.6
Facility 1.6
VA AVG 2.3
Rank #85 / 248
Brookdale Roanoke
AL
MC
Sw Roanoke (Gaymont)56Yes 38 StudioAaron Rice 98.2% A+1346%4161.2

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about The Westmont at Short Pump

Is The Westmont at Short Pump in a walkable area?

The Westmont at Short Pump has a walk score of 35. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Westmont at Short Pump's license expire?

According to VA state health department records, The Westmont at Short Pump's license expires on October 31, 2026.

What is the occupancy rate at The Westmont at Short Pump?

The Westmont at Short Pump's occupancy is 66.5%.

Are pets allowed at The Westmont at Short Pump?

Yes, The Westmont at Short Pump allows residents to bring their pets.

Who is the administrator of The Westmont at Short Pump?

Matthew Hartwick is the administrator of The Westmont at Short Pump.

How many beds does The Westmont at Short Pump have?

The Westmont at Short Pump has 170 beds.

Has The Westmont at Short Pump had any deficiencies?

The Westmont at Short Pump has had 55 reported deficiencies according to records from Virginia Department of Social Services (VDSS).

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