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The Westmont at Short Pump
Assisted Living, Independent Living, Memory Care & Respite Care · Glen Allen, VA
Exterior view of The Westmont at Short Pump facility Bright common area with comfortable seating and artwork Exterior view of The Westmont at Short Pump Senior woman receiving a haircut in a salon

The Westmont at Short Pump

Assisted Living, Independent Living, Memory Care & Respite Care · Glen Allen, VA
14399 N. Gayton Road, Glen Allen, VA 23059 View map Calculator: See prices in your area
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Overview of The Westmont at Short Pump

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The Westmont at Short Pump is a senior living community in Glen Allen, Virginia, offering independent living, assisted living, memory care, and respite services. With a 170-bed capacity, it is one of the larger communities in the greater Richmond area and is currently operating at a 66% occupancy rate with 113 occupied beds. The community is also administered by Matthew Hartwick under the RUI Senior Living brand.

The community has undergone 20 state inspections, exceeding the Virginia average of 14. 50% of which resulted in cited violations, which is lower than the state average of 64.3%. A total of 55 deficiencies have also been recorded, higher than the statewide average of 32, with past findings citing issues related to care planning, infection control, staff training, incident reporting, and administrative documentation. However, more recent trends show improvement, with the latest inspection on May 22, 2025, reporting no deficiencies and no substantiated complaints. 12 inspections were complaint-related, although the most recent complaint investigation did not confirm any issues. There are no records of fines, license suspensions, or immediate jeopardy findings.

A wide range of amenities, including restaurant-style dining with seasonal menus, a full-service spa, a fitness center, a library, landscaped courtyards, walking paths, and concierge services, is provided. This pet-friendly community also offers a variety of structured programs under the RUI brand, including memory care support, educational opportunities, wellness initiatives, and lifestyle programming designed to promote engagement and quality of life.

The Westmont at Short Pump is an ideal choice for older adults seeking a larger, amenity-rich community in the Short Pump and Glen Allen area. Its recent improvement in inspection outcomes, combined with a broad selection of services and activities, also appeals to families who value an active lifestyle alongside access to multiple levels of care.

Facility Direct Line (804) 495-8880
Facility Direct Line (804) 495-8880
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Bed community size
170-bed community Rank #26 / 365Bed count — State benchmarkedThis home is ranked 26th out of 365 homes in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 35 / 100 Rank #263 / 435Walk Score — State benchmarkedThis home is ranked 263rd out of 435 homes in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
67%
Rank #189 / 297Occupancy rate — State benchmarkedThis home is ranked 189th out of 297 homes in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
113 / 170
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationOctober 31, 2026

Ownership & Operating Entity

The Westmont at Short Pump is administered by Matthew Hartwick.

Therapy & Rehabilitation

1 service
Respite Care

Amenities & Lifestyle

Dining
Spa
Library
Fitness Center
Courtyard
Walking Paths
Concierge
Specific ProgramsInspiritás – Memory Care, RUI University, LUXE Unlimited, Taste of RUI, Care Impact, RUI FIT, Leash on Life, RUI Concierge

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Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 55 deficiencies 12 complaints 20 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 4 Worse Metrics worse than Virginia average:
• Total deficiencies (72% above)
• Inspections with deficiencies (11% above)
• Total complaints (71% above)
• Complaints per year (71% above) 1 Better Metrics better than Virginia average:
• Inspection deficiency rate (22% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 5532 This facility has 72% more total deficiencies than a typical Virginia assisted living residence (55 vs. VA avg 32).↑ 72% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 2014 This facility has had 43% more total inspections than the Virginia average (20 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 43% more
Inspections with deficiencies Info Inspections that uncovered at least one regulatory deficiency. 109 This facility has 11% more inspections with deficiencies than a typical Virginia assisted living residence (10 vs. VA avg 9).↑ 11% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 50%64% This facility has 14 percentage points lower inspection deficiency rate than a typical Virginia assisted living residence (50% vs. VA avg 64%).↓ 14% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 127 This facility has 71% more total complaints than a typical Virginia assisted living residence (12 vs. VA avg 7).↑ 71% worse
Complaints per year Info Average complaints per year since 2021. 2.41.4 This facility has 71% more complaints per year than a typical Virginia assisted living residence (2.4 vs. VA avg 1.4).↑ 71% worse
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near The Westmont at Short Pump

Address 0.0 miles from city center Info Estimated distance in miles from Glen Allen's city center to The Westmont at Short Pump's address, calculated via Google Maps.

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Compare Assisted Living around the area

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The Westmont at Short Pump
AL
IL
MC
RC
Glen Allen
170
Facility 170
VA AVG 96
Rank #26 / 365
Yes
35
Facility 35
VA AVG 45
Rank #263 / 435
-Matthew Hartwick 66.5% -20
50%
Facility 50%
VA AVG 64.3%
Rank #121 / 330
12
Facility 12
VA AVG 7
Rank #284 / 330
55
Facility 55
VA AVG 32
Rank #226 / 271
2.8
Facility 2.8
VA AVG 2.3
Rank #196 / 271
Brandermill Woods Healthcare Communities
AL
IL
MC
NH
SNF
Midlothian (Brandermill)
91
Facility 91
VA AVG 96
Rank #177 / 365
Yes
4
Facility 4
VA AVG 45
Rank #430 / 435
Apartment / Cottage / 1 Bed / 2 Bed / 3 BedCarolyn L. Williams 60.4% -8
63%
Facility 63%
VA AVG 64.3%
Rank #202 / 330
1
Facility 1
VA AVG 7
Rank #68 / 330
8
Facility 8
VA AVG 32
Rank #62 / 271
1.0
Facility 1.0
VA AVG 2.3
Rank #61 / 271
The Glebe Retirement Community
AL
IL
MC
NH
SNF
Daleville
84
Facility 84
VA AVG 96
Rank #205 / 365
Yes
16
Facility 16
VA AVG 45
Rank #375 / 435
-Crystal Larson 60.7% -15
40%
Facility 40%
VA AVG 64.3%
Rank #83 / 330
3
Facility 3
VA AVG 7
Rank #149 / 330
14
Facility 14
VA AVG 32
Rank #102 / 271
0.9
Facility 0.9
VA AVG 2.3
Rank #58 / 271
Birmingham Green
AL
MC
NH
SNF
Manassas
64
Facility 64
VA AVG 96
Rank #263 / 365
No
50
Facility 50
VA AVG 45
Rank #175 / 435
-Carmen Louise--5
20%
Facility 20%
VA AVG 64.3%
Rank #30 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
--
Falcons Landing
AL
IL
MC
NH
SNF
Potomac Falls
60
Facility 60
VA AVG 96
Rank #270 / 365
Yes
33
Facility 33
VA AVG 45
Rank #282 / 435
-- 81.0% A+-----
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Frequently Asked Questions about The Westmont at Short Pump

Is The Westmont at Short Pump in a walkable area?

The Westmont at Short Pump has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Westmont at Short Pump's license expire?

According to VA state health department records, The Westmont at Short Pump's license expires on October 31, 2026.

What is the occupancy rate at The Westmont at Short Pump?

The Westmont at Short Pump's occupancy is 67%.

Are pets allowed at The Westmont at Short Pump?

Yes, The Westmont at Short Pump allows residents to bring their pets.

Who is the administrator of The Westmont at Short Pump?

Matthew Hartwick is the administrator of The Westmont at Short Pump.

How many beds does The Westmont at Short Pump have?

The Westmont at Short Pump has 170 beds.

Has The Westmont at Short Pump had any deficiencies?

The Westmont at Short Pump has had 55 reported deficiencies since 2021 according to records from Virginia Department of Social Services (VDSS).

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