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The Heritage Inn Assisted Living and Memory Care Facility
Assisted Living, Memory Care & Respite Care · Charlottesville, VA
Residents enjoying a social gathering in the activity room Residents enjoying time together and eating cupcakes

The Heritage Inn Assisted Living and Memory Care Facility

Assisted Living, Memory Care & Respite Care · Charlottesville, VA
220 South Pantops Drive, Charlottesville, VA 22911 View map Calculator: See prices in your area
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Overview of The Heritage Inn Assisted Living and Memory Care Facility

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The Heritage Inn Assisted Living and Memory Care is a senior living community administered by Denise Colbert in Charlottesville, Virginia, offering assisted living and specialized memory care. Along with a warm, home-like environment that focuses on residents experiencing memory loss, the community also offers an all-inclusive pricing model, which bundles a wide range of services into a single monthly cost to provide financial predictability that many families find valuable. With 54 of 72 licensed beds occupied, the community is currently at approximately 75% occupancy.

Across 15 total inspections, only three resulted in violations, which is well below the state average of 64.3%. Total deficiencies on record stand at three, which is well below the Virginia average of 32. Eight complaint investigations have been conducted, with most found to be unsubstantiated. Additionally, the most recent inspection on November 18, 2025, cited one deficiency related to staff not following a resident’s two-person transfer protocol. Prior issues also included resident supervision and administrator coverage gaps, which represent manageable concerns rather than patterns of systemic failure. However, no fines or enforcement actions were reported.

Services and amenities offered include 24/7 staffing, medication management, and assistance with activities of daily living, alongside dining services with three meals daily, housekeeping, personal laundry and linen services, and concierge services. Therapeutic and recreational programming is also provided, as well as an emergency medical alert system in all accommodations. Furthermore, the Transitions Program supports residents navigating the shift from one level of care to another, while individualized service plans and ongoing case management remain confirmed components of the care model.

With an all-inclusive pricing structure, a long inspection track record, and few substantiated concerns, The Heritage Inn is best suited for older adults requiring assisted living or memory care in Charlottesville who value predictable pricing.

Facility Direct Line (434) 977-0002
Facility Direct Line (434) 977-0002 inquiry.theheritageinn@hotmail.com
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Capacity and availability

Residents per day
54
Bed community size
72-bed community Rank #240 / 365Bed count — State benchmarkedThis home is ranked 240th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 99 / 100 Rank #1 / 435Walk Score — State benchmarkedThis home is ranked 1st out of 435 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate
75%
Rank #134 / 297Occupancy rate — State benchmarkedThis home is ranked 134th out of 297 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
54 / 72
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 28, 2028

Ownership & Operating Entity

The Heritage Inn Assisted Living and Memory Care Facility is administered by Denise Colbert.

Safety & Compliance

Emergency SystemsEmergency medical alert system in all accommodations.

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

24/7 Staffing
Assistance With Activities Of Daily Living
Emergency Medical Alert System
Specific ProgramsTransitions Program, Dining services, Housekeeping services, Personal Laundry and Linen services, Concierge Services, Therapeutic, recreational and social activities, Individual Service Plans and on-going case management

Contact The Heritage Inn Assisted Living and Memory Care Facility

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2020 · 6 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 3 deficiencies 8 complaints 15 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Virginia state average
Overall vs. VA average 2 Worse Metrics worse than Virginia average:
• Total complaints (14% above)
• Complaints per year (8% above) 3 Better Metrics better than Virginia average:
• Total deficiencies (91% below)
• Inspections with deficiencies (67% below)
• Inspection deficiency rate (69% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 332 This facility has 91% fewer total deficiencies than a typical Virginia assisted living residence (3 vs. VA avg 32).↓ 91% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1514 This facility has had 7% more total inspections than the Virginia average (15 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 7% more
Inspections with deficiencies Info Inspections that uncovered at least one regulatory deficiency. 39 This facility has 67% fewer inspections with deficiencies than a typical Virginia assisted living residence (3 vs. VA avg 9).↓ 67% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 20%64% This facility has 44 percentage points lower inspection deficiency rate than a typical Virginia assisted living residence (20% vs. VA avg 64%).↓ 44% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 87 This facility has 14% more total complaints than a typical Virginia assisted living residence (8 vs. VA avg 7).↑ 14% worse
Complaints per year Info Average complaints per year since 2020. 1.31.2 This facility has 8% more complaints per year than a typical Virginia assisted living residence (1.3 vs. VA avg 1.2).↑ 8% worse
Show Inspection Reports

Places of interest near The Heritage Inn Assisted Living and Memory Care Facility

Address 0.0 miles from city center Info Estimated distance in miles from Charlottesville's city center to The Heritage Inn Assisted Living and Memory Care Facility's address, calculated via Google Maps.

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Compare Assisted Living around Charlottesville

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
The Heritage Inn Assisted Living and Memory Care Facility
AL
MC
RC
Charlottesville
72
Facility 72
VA AVG 96
Rank #240 / 365
No
99
Facility 99
VA AVG 45
Rank #1 / 435
Denise Colbert 75.0% 15
20%
Facility 20%
VA AVG 64.3%
Rank #30 / 330
8
Facility 8
VA AVG 7
Rank #250 / 330
3
Facility 3
VA AVG 32
Rank #25 / 271
0.2
Facility 0.2
VA AVG 2.3
Rank #17 / 271
The Heritage Inn Assisted Living and Memory Care Facility
AL
MC
RC
Charlottesville
72
Facility 72
VA AVG 96
Rank #240 / 365
No
99
Facility 99
VA AVG 45
Rank #1 / 435
Denise Colbert-15
20%
Facility 20%
VA AVG 64.3%
Rank #30 / 330
8
Facility 8
VA AVG 7
Rank #250 / 330
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Financial Assistance for
Assisted Living in Virginia

The Heritage Inn Assisted Living and Memory Care Facility is located in CHARLOTTESVILLE, Virginia.
Here are the financial assistance programs available to residents in Virginia.

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about The Heritage Inn Assisted Living and Memory Care Facility

Is The Heritage Inn Assisted Living and Memory Care Facility in a walkable area?

The Heritage Inn Assisted Living and Memory Care Facility has a walk score of 99. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

When does The Heritage Inn Assisted Living and Memory Care Facility's license expire?

According to VA state health department records, The Heritage Inn Assisted Living and Memory Care Facility's license expires on June 28, 2028.

What is the occupancy rate at The Heritage Inn Assisted Living and Memory Care Facility?

The Heritage Inn Assisted Living and Memory Care Facility's occupancy is 75%.

Are pets allowed at The Heritage Inn Assisted Living and Memory Care Facility?

No, The Heritage Inn Assisted Living and Memory Care Facility has a no-pet policy.

Who is the administrator of The Heritage Inn Assisted Living and Memory Care Facility?

Denise Colbert is the administrator of The Heritage Inn Assisted Living and Memory Care Facility.

How many beds does The Heritage Inn Assisted Living and Memory Care Facility have?

The Heritage Inn Assisted Living and Memory Care Facility has 72 beds.

Has The Heritage Inn Assisted Living and Memory Care Facility had any deficiencies?

The Heritage Inn Assisted Living and Memory Care Facility has had 3 reported deficiencies since 2020 according to records from Virginia Department of Social Services (VDSS).

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