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The Heritage Inn Assisted Living and Memory Care is a senior living community administered by Denise Colbert in Charlottesville, Virginia, offering assisted living and specialized memory care. Along with a warm, home-like environment that focuses on residents experiencing memory loss, the community also offers an all-inclusive pricing model, which bundles a wide range of services into a single monthly cost to provide financial predictability that many families find valuable. With 54 of 72 licensed beds occupied, the community is currently at approximately 75% occupancy.
Across 15 total inspections, only three resulted in violations, which is well below the state average of 64.3%. Total deficiencies on record stand at three, which is well below the Virginia average of 32. Eight complaint investigations have been conducted, with most found to be unsubstantiated. Additionally, the most recent inspection on November 18, 2025, cited one deficiency related to staff not following a resident’s two-person transfer protocol. Prior issues also included resident supervision and administrator coverage gaps, which represent manageable concerns rather than patterns of systemic failure. However, no fines or enforcement actions were reported.
Services and amenities offered include 24/7 staffing, medication management, and assistance with activities of daily living, alongside dining services with three meals daily, housekeeping, personal laundry and linen services, and concierge services. Therapeutic and recreational programming is also provided, as well as an emergency medical alert system in all accommodations. Furthermore, the Transitions Program supports residents navigating the shift from one level of care to another, while individualized service plans and ongoing case management remain confirmed components of the care model.
With an all-inclusive pricing structure, a long inspection track record, and few substantiated concerns, The Heritage Inn is best suited for older adults requiring assisted living or memory care in Charlottesville who value predictable pricing.
Lower than the Virginia average: 85.7%The Heritage Inn Assisted Living and Memory Care Facility is administrated by Denise Colbert.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 32 | This facility has 91% fewer total deficiencies than a typical Virginia assisted living residence (3 vs. VA avg 32).↓ 91% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 0.5 | 5.3 | This facility has 91% fewer deficiencies per year than a typical Virginia assisted living residence (0.5 vs. VA avg 5.3).↓ 91% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.2 | 2.3 | This facility has 91% fewer deficiencies per inspection than a typical Virginia assisted living residence (0.2 vs. VA avg 2.3).↓ 91% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 14 | This facility has 7% more total inspections than a typical Virginia assisted living residence (15 vs. VA avg 14).↑ 7% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 3 | 9 | This facility has 67% fewer inspections with violations than a typical Virginia assisted living residence (3 vs. VA avg 9).↓ 67% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 20% | 64% | This facility has 44 percentage points lower inspection violation rate than a typical Virginia assisted living residence (20% vs. VA avg 64%).↓ 44% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 7 | This facility has 14% more total complaints than a typical Virginia assisted living residence (8 vs. VA avg 7).↑ 14% worse |
|
Complaints per year
Average complaints per year since 2020.
| 1.3 | 1.2 | This facility has 8% more complaints per year than a typical Virginia assisted living residence (1.3 vs. VA avg 1.2).↑ 8% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
0.0 miles from city center
Estimated distance in miles from Charlottesville's city center to The Heritage Inn Assisted Living and Memory Care Facility's address, calculated via Google Maps.
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The Heritage Inn Assisted Living and Memory Care Facility is located in CHARLOTTESVILLE, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Our Lady Of Peace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 140
Facility
140
VA AVG
98
Rank
#55 / 371 | No |
99
Facility
99
VA AVG
44
Rank
#1 / 449 | - | Ms. Rachel Lindberg | - | 7 | 14.3%
Facility
14.3%
VA AVG
64.3%
Rank
#28 / 332 | 3
Facility
3
VA AVG
7
Rank
#149 / 332 | 0
Facility
0
VA AVG
32
Rank
#1 / 332 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 332 |
| Our Lady Of Peace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 140
Facility
140
VA AVG
98
Rank
#55 / 371 | No |
99
Facility
99
VA AVG
44
Rank
#1 / 449 | - | Ms. Rachel Lindberg |
99.3%
Facility
99.3%
VA AVG
70.8%
Rank
#12 / 297 | 7 | 14.3%
Facility
14.3%
VA AVG
64.3%
Rank
#28 / 332 | 3
Facility
3
VA AVG
7
Rank
#149 / 332 | 8
Facility
8
VA AVG
32
Rank
#122 / 332 | 1.1
Facility
1.1
VA AVG
2.3
Rank
#133 / 332 |
| The Blake at Charlottesville |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlottesville | 130
Facility
130
VA AVG
98
Rank
#73 / 371 | No |
28
Facility
28
VA AVG
44
Rank
#320 / 449 | - | Russell Williams |
87.7%
Facility
87.7%
VA AVG
70.8%
Rank
#49 / 297 | 21 | 81%
Facility
81%
VA AVG
64.3%
Rank
#278 / 332 | 12
Facility
12
VA AVG
7
Rank
#286 / 332 | 48
Facility
48
VA AVG
32
Rank
#276 / 332 | 2.3
Facility
2.3
VA AVG
2.3
Rank
#227 / 332 |
| The Heritage Inn Assisted Living and Memory Care Facility |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 72
Facility
72
VA AVG
98
Rank
#246 / 371 | No |
99
Facility
99
VA AVG
44
Rank
#1 / 449 | - | Denise Colbert |
75.0%
Facility
75.0%
VA AVG
70.8%
Rank
#135 / 297 | 15 | 20%
Facility
20%
VA AVG
64.3%
Rank
#35 / 332 | 8
Facility
8
VA AVG
7
Rank
#252 / 332 | 3
Facility
3
VA AVG
32
Rank
#85 / 332 | 0.2
Facility
0.2
VA AVG
2.3
Rank
#77 / 332 |
| The Heritage Inn Assisted Living and Memory Care Facility |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlottesville | 72
Facility
72
VA AVG
98
Rank
#246 / 371 | No |
99
Facility
99
VA AVG
44
Rank
#1 / 449 | - | Denise Colbert | - | 15 | 20%
Facility
20%
VA AVG
64.3%
Rank
#35 / 332 | 8
Facility
8
VA AVG
7
Rank
#252 / 332 | 0
Facility
0
VA AVG
32
Rank
#1 / 332 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 332 |
The Heritage Inn Assisted Living and Memory Care Facility has a walk score of 99. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to VA state health department records, The Heritage Inn Assisted Living and Memory Care Facility's license expires on June 28, 2028.
The Heritage Inn Assisted Living and Memory Care Facility's occupancy is 75%.
Denise Colbert is the administrator of The Heritage Inn Assisted Living and Memory Care Facility.
The Heritage Inn Assisted Living and Memory Care Facility has 72 beds.
The Heritage Inn Assisted Living and Memory Care Facility has had 15 recently reported deficiencies.
Yes — there are 2 photos of The Heritage Inn Assisted Living and Memory Care Facility in the photo gallery on this page.
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