The Heritage Inn Assisted Living and Memory Care Facility
Assisted Living, Memory Care & Respite Care · Charlottesville, VA
The Heritage Inn Assisted Living and Memory Care Facility
Assisted Living, Memory Care & Respite Care · Charlottesville, VA
Overview of The Heritage Inn Assisted Living and Memory Care Facility
72-bed community Rank #240 / 365Bed count — State benchmarkedThis home is ranked 240th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 99 / 100 Rank #1 / 435Walk Score — State benchmarkedThis home is ranked 1st out of 435 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 28, 2028
The Heritage Inn Assisted Living and Memory Care Facility is administered by Denise Colbert.
Emergency SystemsEmergency medical alert system in all accommodations.
24-Hour Staffing
Pets not allowed
Laundry
Specific ProgramsTransitions Program, Dining services, Housekeeping services, Concierge Services, Therapeutic, recreational and social activities
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Since 2020 · 6 years of data
These figures come from state-published inspection data.
8 complaints
15 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Virginia state average
Overall vs. VA average
2 Worse
Metrics worse than Virginia average:
• Total complaints (14% above)
• Complaints per year (8% above) 2 Better Metrics better than Virginia average:
• Inspections with deficiencies (67% below)
• Inspection deficiency rate (69% below)
• Total complaints (14% above)
• Complaints per year (8% above) 2 Better Metrics better than Virginia average:
• Inspections with deficiencies (67% below)
• Inspection deficiency rate (69% below)
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 15 | 14 | This facility has had 7% more total inspections than the Virginia average (15 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 7% more |
|
Inspections with deficiencies
Inspections that uncovered at least one regulatory deficiency.
| 3 | 9 | This facility has 67% fewer inspections with deficiencies than a typical Virginia assisted living residence (3 vs. VA avg 9).↓ 67% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 20% | 64% | This facility has 44 percentage points lower inspection deficiency rate than a typical Virginia assisted living residence (20% vs. VA avg 64%).↓ 44% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 7 | This facility has 14% more total complaints than a typical Virginia assisted living residence (8 vs. VA avg 7).↑ 14% worse |
|
Complaints per year
Average complaints per year since 2020.
| 1.3 | 1.2 | This facility has 8% more complaints per year than a typical Virginia assisted living residence (1.3 vs. VA avg 1.2).↑ 8% worse |
Places of interest near The Heritage Inn Assisted Living and Memory Care Facility
0.0 miles from city center
Estimated distance in miles from Charlottesville's city center to The Heritage Inn Assisted Living and Memory Care Facility's address, calculated via Google Maps.
Calculate Travel Distance to The Heritage Inn Assisted Living and Memory Care Facility
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Compare Assisted Living around Charlottesville
Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
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Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Heritage Inn Assisted Living and Memory Care Facility | AL MC RC | Charlottesville | 72
Facility
72
VA AVG
96
Rank
#240 / 365 | No |
99
Facility
99
VA AVG
45
Rank
#1 / 435 | Denise Colbert | - | 15 | 20%
Facility
20%
VA AVG
64.3%
Rank
#30 / 330 | 8
Facility
8
VA AVG
7
Rank
#250 / 330 | - | - |
| The Heritage Inn Assisted Living and Memory Care Facility | AL MC RC | Charlottesville | 72
Facility
72
VA AVG
96
Rank
#240 / 365 | No |
99
Facility
99
VA AVG
45
Rank
#1 / 435 | Denise Colbert | 75.0% | 15 | 20%
Facility
20%
VA AVG
64.3%
Rank
#30 / 330 | 8
Facility
8
VA AVG
7
Rank
#250 / 330 | 3
Facility
3
VA AVG
32
Rank
#25 / 271 | 0.2
Facility
0.2
VA AVG
2.3
Rank
#17 / 271 |
Financial Assistance for
Assisted Living in Virginia
The Heritage Inn Assisted Living and Memory Care Facility is located in CHARLOTTESVILLE, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Frequently Asked Questions about The Heritage Inn Assisted Living and Memory Care Facility
Is The Heritage Inn Assisted Living and Memory Care Facility in a walkable area?
The Heritage Inn Assisted Living and Memory Care Facility has a walk score of 99. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
When does The Heritage Inn Assisted Living and Memory Care Facility's license expire?
According to VA state health department records, The Heritage Inn Assisted Living and Memory Care Facility's license expires on June 28, 2028.
Are pets allowed at The Heritage Inn Assisted Living and Memory Care Facility?
No, The Heritage Inn Assisted Living and Memory Care Facility has a no-pet policy.
Who is the administrator of The Heritage Inn Assisted Living and Memory Care Facility?
Denise Colbert is the administrator of The Heritage Inn Assisted Living and Memory Care Facility.
How many beds does The Heritage Inn Assisted Living and Memory Care Facility have?
The Heritage Inn Assisted Living and Memory Care Facility has 72 beds.
Are there photos of The Heritage Inn Assisted Living and Memory Care Facility?
Yes — there are 5 photos of The Heritage Inn Assisted Living and Memory Care Facility in the photo gallery on this page.
What is the address of The Heritage Inn Assisted Living and Memory Care Facility?
The Heritage Inn Assisted Living and Memory Care Facility is located at 220 South Pantops Drive, Charlottesville, VA 22911.
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