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Heritage Heights at Lake Chelan
Assisted Living, Memory Care, Palliative Care & Respite Care · Chelan, WA
Aerial view of the facility surrounded by vibrant landscape Bright common area with seating and a piano Bright dining room with tables set for a meal Outdoor patio area with seating and landscaping Outdoor path leading to patio area at the facility Outdoor seating area with chairs and landscaping Cozy resident room with personal decorations

Heritage Heights at Lake Chelan

Assisted Living, Memory Care, Palliative Care & Respite Care · Chelan, WA
505 E Highland Avenue, Chelan, WA 98816 View map Calculator: See prices in your area
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Overview of Heritage Heights at Lake Chelan

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Heritage Heights at Lake Chelan is a non-profit senior care community in Chelan, Washington, offering assisted living, memory care, respite care, and end-of-life care. The community operates in the Lake Chelan Valley within Chelan County, with a non-profit structure that sets it apart from many local providers and often reflects a mission-focused approach to care. With a 32-bed capacity, the community has 23 occupied beds and an occupancy of approximately 72%, consistent with the Washington state average. Pets are welcome, and utilities and housekeeping are included.

The inspection history highlights ongoing fire safety compliance concerns. The community has completed five state inspections, with the most recent life safety review on September 10, 2024, identifying 11 deficiencies. These findings were related to fire system maintenance documentation, storage clearance issues, improper use of power strips, and fire suppression systems. Earlier inspections also revealed a similar pattern of fire safety and electrical documentation issues, along with a prior citation tied to incomplete resident service agreements.

Additionally, complaint investigations conducted in early 2023 were unsubstantiated, and no fines or license suspensions are listed in available records. While the total deficiency count from the most recent review is below the statewide average of 31, it is still important for families to discuss current fire safety practices and corrective actions.

Three daily meals are provided in a shared dining environment, with options like fresh fruits and vegetables and accommodations for special dietary needs. A variety of daily activities, both on-site and in the surrounding area, support engagement and overall well-being, while care is guided by individualized service plans. Notably, end-of-life care is a compelling service, as smaller communities in rural Washington do not always provide this level of support.

Heritage Heights at Lake Chelan is a strong fit for older adults who prefer a small-town setting in the Pacific Northwest and are looking for a community-oriented environment with non-profit oversight, inclusive services, and access to advanced care support alongside assisted living or memory care.

Facility Direct Line (509) 682-1998
Facility Direct Line (509) 682-1998
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Bed community size
32-bed community Rank #337 / 356Bed count — State benchmarkedThis home is ranked 337th out of 356 homes in Washington for bed count. Shows this facility's certified or reported bed count compared to other Washington facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Washington that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 78 / 100 Rank #90 / 618Walk Score — State benchmarkedThis home is ranked 90th out of 618 homes in Washington for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Washington facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Washington that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
72%
Rank #175 / 283Occupancy rate — State benchmarkedThis home is ranked 175th out of 283 homes in Washington for occupancy. Shows this facility's occupancy rate versus the Washington average, with its Statewide rank out of 283. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Washington that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the Washington average: 72.5%
Occupied beds
23 / 32
Average occupied beds in Washington homes 73 beds

License Details

Facility TypeBoarding Home
StatusOp
ExpirationSeptember 30, 2026
CountyChelan
License Number1223

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Services

1 service
End Of Life Care

Additional Policies & Features

HousekeepingYes
Utilities IncludedYes

Amenities & Lifestyle

Activities

Contact Heritage Heights at Lake Chelan

Inspection History

In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.

Since 2023 · 3 years of data 25 deficiencies 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Washington state average
Overall vs. WA average 1 Worse Metrics worse than Washington average:
• Deficiencies per inspection (47% above) 1 Better Metrics better than Washington average:
• Total deficiencies (19% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWA Averagevs. WA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 2531 This facility has 19% fewer total deficiencies than a typical Washington assisted living residence (25 vs. WA avg 31).↓ 19% better
Deficiencies per inspection Info Average deficiencies per inspection. 5.03.4 This facility has 47% more deficiencies per inspection than a typical Washington assisted living residence (5 vs. WA avg 3.4).↑ 47% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityWA Averagevs. WA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 59 This facility has had 44% fewer total inspections than the Washington average (5 vs. WA avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 44% fewer
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near Heritage Heights at Lake Chelan

Address 0.0 miles from city center Info Estimated distance in miles from Chelan's city center to Heritage Heights at Lake Chelan's address, calculated via Google Maps.

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Compare Assisted Living around the area

Info below is compiled from the WA Dept. of Social & Health Services (DSHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Prestige Post-Acute and Rehab Center – Centralia
AL
NH
IL
MC
Centralia
128
Facility 128
WA AVG 81
Rank #32 / 356
No
9
Facility 9
WA AVG 51
Rank #593 / 618
- 80.4% A+14
7
Facility 7
WA AVG 8
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45
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3.2
Facility 3.2
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Silverado Bellingham Memory Care Community
AL
MC
Bellingham (Cordata)
85
Facility 85
WA AVG 81
Rank #141 / 356
Yes
32
Facility 32
WA AVG 51
Rank #458 / 618
Private Rooms 94.1% -4
1
Facility 1
WA AVG 8
Rank #118 / 282
1
Facility 1
WA AVG 31
Rank #4 / 279
0.3
Facility 0.3
WA AVG 3.4
Rank #5 / 279
The Cottages of Snohomish
AL
IL
MC
Snohomish (Northwest Snohomish)
84
Facility 84
WA AVG 81
Rank #152 / 356
No
39
Facility 39
WA AVG 51
Rank #412 / 618
- 60.7% B-5
0
Facility 0
WA AVG 8
Rank #1 / 282
9
Facility 9
WA AVG 31
Rank #42 / 279
1.8
Facility 1.8
WA AVG 3.4
Rank #31 / 279
Heritage Heights at Lake Chelan
AL
MC
PC
RC
Chelan
32
Facility 32
WA AVG 81
Rank #337 / 356
Yes
78
Facility 78
WA AVG 51
Rank #90 / 618
- 71.9% -5
2
Facility 2
WA AVG 8
Rank #163 / 282
25
Facility 25
WA AVG 31
Rank #135 / 279
5.0
Facility 5.0
WA AVG 3.4
Rank #178 / 279
Timber Ridge
AL
IL
MC
NH
SNF
Issaquah (Talus)
26
Facility 26
WA AVG 81
Rank #342 / 356
Yes
19
Facility 19
WA AVG 51
Rank #532 / 618
- 88.5% A+4
0
Facility 0
WA AVG 8
Rank #1 / 282
18
Facility 18
WA AVG 31
Rank #102 / 279
4.5
Facility 4.5
WA AVG 3.4
Rank #156 / 279
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Frequently Asked Questions about Heritage Heights at Lake Chelan

Is Heritage Heights at Lake Chelan in a walkable area?

Heritage Heights at Lake Chelan has a walk score of 78. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Heritage Heights at Lake Chelan?

According to WA state health department records, Heritage Heights at Lake Chelan's license number is 1223.

When does Heritage Heights at Lake Chelan's license expire?

According to WA state health department records, Heritage Heights at Lake Chelan's license expires on September 30, 2026.

What is the occupancy rate at Heritage Heights at Lake Chelan?

Heritage Heights at Lake Chelan's occupancy is 72%.

Are pets allowed at Heritage Heights at Lake Chelan?

Yes, Heritage Heights at Lake Chelan allows residents to bring their pets.

How many beds does Heritage Heights at Lake Chelan have?

Heritage Heights at Lake Chelan has 32 beds.

Has Heritage Heights at Lake Chelan had any deficiencies?

Heritage Heights at Lake Chelan has had 25 reported deficiencies since 2023 according to records from WA Dept. of Social and Health Services (DSHS).

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