Total staff
211
Employees
129
Contractors
82
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Citizens Care Center
Nursing Home, Memory Care, Hospice Care & Respite Care · Aberdeen, MD
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Citizens Care Center
Nursing Home, Memory Care, Hospice Care & Respite Care · Aberdeen, MD
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Citizens Care Center accepts Medicare, Medicaid, and private pay.
Citizens Care Center is a nursing home in Havre de Grace, MD, offering memory care, hospice care, rehabilitation, respite care, and skilled nursing. Promoting a compassionate, home-like environment, the community ensures older adults are treated well throughout their stay. Exceptional services, including 24-hour care, nutritious meals, and social services, are also provided to improve residents’ quality of life. To meet residents’ needs and preferences, personalized care plans are also provided for their recovery and wellness.
Cooking classes, outings, and arts and crafts encourage residents to continue learning and have fun. Residents can also relax without hassles, as accessible amenities are also available. Situated near parks, restaurants, and public transportation in the quiet residential area of Havre de Grace, the community ensures quick access to leisure and necessities. As one of the trusted options for senior living in Maryland, this nursing home continuously provides exceptional care for older adults’ welfare.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 19th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 19th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 37m per day
Rank #19 / 144Nurse hours — State benchmarkedThis home is ranked 19th out of 144 homes in Maryland. Shows adjusted nurse hours per resident per day benchmarked to the Maryland average, with a ranking across 144 Maryland SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Maryland avg
+22%
Standout metric
Weekend Total Nursing is +11% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 50m per day | ▲ 11% State avg: 3h 28m per day · National avg: 3h 25m per day |
Capacity and availability
This home usually has availability
Occupancy rate
61.5%
Rank #127 / 146Occupancy rate — State benchmarkedThis home is ranked 127th out of 146 homes in Maryland. Shows this facility's occupancy rate versus the Maryland average, with its Statewide rank out of 146. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
118 days
Walk Score: 74 / 100 Rank #147 / 985Walk Score — State benchmarkedThis home is ranked 147th out of 985 homes in Maryland. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Maryland SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Safety FeaturesNon-smoking facility, designated smoking areas outside.
Accept Medicaid
Rehabilitation Services
Short-Term Rehab
Doctor on Staff
Visitor PolicyVisiting hours recommended from 8 am until 8 pm, but visits allowed 24 hours a day.
HousekeepingYes
Transportation
Wifi
Activity Calendar
ActivitiesA monthly calendar of activities is provided, including events like birthday parties, movies, and musical programs. Activities are tailored to match the capabilities and interests of residents.
Specific Programsrehabilitation programs, individualized activities, resident councils, musical performances, fitness activities, religious meetings, games, trivia, volunteer involvement
Religious ServicesYes
Volunteer ProgramsYes
Food DescriptionThe dining program includes meals prepared by food service personnel, with attention to flavor and medical dietary needs. Residents are encouraged to communicate their food preferences and special dietary requirements.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.87:1
0% compared with Maryland average
Avg staff/day
78
Average shift
7.9 hours
0% compared with Maryland average
Total staff hours (quarter)
56,588
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
34 total: 19 full-time employees and 15 contractors.
34
34 total: 19 full-time employees and 15 contractors.
34
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
42 total: 28 full-time employees and 14 contractors.
42
42 total: 28 full-time employees and 14 contractors.
42
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
77 total: 50 full-time employees and 27 contractors.
77
77 total: 50 full-time employees and 27 contractors.
77
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
20%
11,317 contractor hours this quarter
Certified Nursing Assistant: 27
Registered Nurse: 15
Licensed Practical Nurse: 14
Speech Language Pathologist: 5
Respiratory Therapy Technician: 5
Physical Therapy Assistant: 5
Physical Therapy Aide: 3
Occupational Therapy Aide: 3
Qualified Social Worker: 2
Nurse Aide in Training: 1
Feeding Assistant: 1
Occupational Therapy Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 50 | 27 | 77 | 23,638 | 92 | 100% | 8.2 |
| Licensed Practical Nurse | 28 | 14 | 42 | 11,767 | 92 | 100% | 8.4 |
| Registered Nurse | 19 | 15 | 34 | 5,844 | 92 | 100% | 8 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 2,253 | 70 | 76% | 8.2 |
| Physical Therapist | 9 | 0 | 9 | 2,030 | 92 | 100% | 6 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 1,318 | 89 | 97% | 7.3 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,140 | 76 | 83% | 6.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,042 | 92 | 100% | 8.1 |
| Medication Aide/Technician | 5 | 0 | 5 | 1,008 | 81 | 88% | 7.6 |
| Physical Therapy Aide | 0 | 3 | 3 | 968 | 67 | 73% | 7.6 |
| Dietitian | 2 | 0 | 2 | 896 | 66 | 72% | 8 |
| Physical Therapy Assistant | 0 | 5 | 5 | 531 | 72 | 78% | 6 |
| Qualified Social Worker | 0 | 2 | 2 | 516 | 67 | 73% | 5.3 |
| Dental Services Staff | 1 | 0 | 1 | 499 | 63 | 68% | 7.9 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Occupational Therapy Aide | 0 | 3 | 3 | 399 | 50 | 54% | 7.8 |
| Nurse Aide in Training | 2 | 1 | 3 | 367 | 46 | 50% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 268 | 40 | 43% | 6.7 |
| Medical Director | 1 | 0 | 1 | 93 | 40 | 43% | 2.3 |
| Other Physician | 1 | 0 | 1 | 92 | 40 | 43% | 2.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 74 | 10 | 11% | 7.4 |
77 Certified Nursing Assistant
% of Days
100%
42 Licensed Practical Nurse
% of Days
100%
34 Registered Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
76%
9 Physical Therapist
% of Days
100%
5 Respiratory Therapy Technician
% of Days
97%
5 Speech Language Pathologist
% of Days
83%
2 Other Dietary Services Staff
% of Days
100%
5 Medication Aide/Technician
% of Days
88%
3 Physical Therapy Aide
% of Days
73%
2 Dietitian
% of Days
72%
5 Physical Therapy Assistant
% of Days
78%
2 Qualified Social Worker
% of Days
73%
1 Dental Services Staff
% of Days
68%
1 Administrator
% of Days
65%
1 Nurse Practitioner
% of Days
62%
1 RN Director of Nursing
% of Days
62%
1 Mental Health Service Worker
% of Days
62%
3 Occupational Therapy Aide
% of Days
54%
3 Nurse Aide in Training
% of Days
50%
1 Feeding Assistant
% of Days
43%
1 Medical Director
% of Days
43%
1 Other Physician
% of Days
43%
1 Occupational Therapy Assistant
% of Days
11%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.4
11% worse than Maryland averageMaryland average: 12.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
27.7
8% worse than Maryland averageMaryland average: 25.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
6% better than Maryland averageMaryland average: 23.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
35.9%
Percent of long-stay residents whose ability to move independently worsened
35.9%
30% worse than Maryland averageMaryland average: 27.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
In line with Maryland averageMaryland average: 25.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
26% better than Maryland averageMaryland average: 2.3%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.3%
Percent of long-stay high risk residents with pressure ulcers
6.3%
In line with Maryland averageMaryland average: 6.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.4%
Percent of long-stay residents with a urinary tract infection
6.4%
298% worse than Maryland averageMaryland average: 1.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.6%
Percent of long-stay residents who lose too much weight
5.6%
In line with Maryland averageMaryland average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.1%
Percent of long-stay residents who have depressive symptoms
5.1%
75% better than Maryland averageMaryland average: 20.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
17.9%
Percent of long-stay residents who received an antipsychotic medication
17.9%
38% worse than Maryland averageMaryland average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
7% better than Maryland averageMaryland average: 92.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
In line with Maryland averageMaryland average: 96.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.5%
22% better than Maryland averageMaryland average: 78.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
In line with Maryland averageMaryland average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
22% better than Maryland averageMaryland average: 80.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
55% of new residents, usually for short-term rehab.
Typical stay
17 days
Private pay
20% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
25% of new residents, often for long-term daily care.
Typical stay
1 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
113
Medicare
13
11.5% of residents
Medicaid
79
69.9% of residents
Private pay or other
21
18.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Citizens Care Center based on CMS SNF Cost Reports.
Occupancy Rate
61.5%
↑ 3.5pp vs 2023
Net Income
-$213.5K
↓ ~$538.3K vs 2023
Total Payroll
$9.7M
↑ ~$822.6K vs 2023
Profit Margin
-1.2%
↓ 3.1pp vs 2023
Finances and operations
Governmental community
Operated by county authorities.
Home revenue
$19.0M
Operating deficit
-$213.5K
Governmental community
Operated by county authorities.
Home revenue
$19.0M Rank #65 / 145Revenue — State benchmarkedThis home is ranked 65th out of 145 homes in Maryland. Shows this facility's annual revenue compared to the Maryland SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating deficit
-$213.5K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #50 / 145Payroll — State benchmarkedThis home is ranked 50th out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$9.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #50 / 145Payroll — State benchmarkedThis home is ranked 50th out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$19.2M
What does this home offer?
Housing Options: Private/Semi-Private Rooms
Building Type: 2-story
On-site Medical Care and Health Services
Rehabilitative Support
Beauty Services
Social and Recreational Activities
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Citizens Care Center
0.7 miles from city center
Estimated distance in miles from Havre De Grace's city center to Citizens Care Center's address, calculated via Google Maps.
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Financial Assistance for
Nursing Home in Maryland
Citizens Care Center is located in Havre De Grace, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Compare Nursing Home around Aberdeen
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
Filter by care type
| Lorien Bulle Rock |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Havre De Grace | 78
Facility
78
MD AVG
44
Rank
#185 / 697 | - | - | 4.50 | -22% | +19% | $0 | 33 | 11.0 | - | 72 | - |
36
Facility
36
MD AVG
43
Rank
#563 / 985 | - | $14.9M | $7.8M | 52.2% | 215359 | ||||
| Citizens Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Havre De Grace | 184
Facility
184
MD AVG
44
Rank
#17 / 697 | - | - | 4.61 | +17% | +22% | $0 | 42 | 10.5 | 1 | 115 | - |
74
Facility
74
MD AVG
43
Rank
#147 / 985 | Peter Panos | $19.0M | $9.7M | 51.4% | 215039 | ||||
| Sterling Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Bel Air (East Macphail Road) | 155
Facility
155
MD AVG
44
Rank
#41 / 697 | 85.2% | +3% | 3.22 | -52% | -15% | $0 | 48 | 9.6 | 4 | 132 | A+ |
27
Facility
27
MD AVG
43
Rank
#668 / 985 | - | $25.6M | $8.6M | 33.4% | 215312 |
Frequently Asked Questions about Citizens Care Center
Is Citizens Care Center in a walkable area?
Citizens Care Center has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Are there photos of Citizens Care Center?
Yes — there are 15 photos of Citizens Care Center in the photo gallery on this page.
What is the address of Citizens Care Center?
Citizens Care Center is located at 415 Market St A, Havre De Grace, MD 21078.
What is the phone number of Citizens Care Center?
(410) 939-5500 will put you in contact with the team at Citizens Care Center.
Is Citizens Care Center Medicare or Medicaid certified?
Yes — Citizens Care Center is a CMS-certified provider of Medicare and Medicaid.
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