Total staff
181
Employees
167
Contractors
14
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Westfield Rehabilitation and Health Center
Nursing Home & Hospice Care · Southwick, MA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Westfield Rehabilitation and Health Center
Nursing Home & Hospice Care · Southwick, MA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Westfield Rehabilitation and Health Center accepts Medicare, Medicaid, and private pay.
Westfield Rehabilitation and Health Center is a nursing home in Westfield, MA, offering long-term care, hospice care, rehabilitation, respite care, and skilled nursing. The community also promotes a nurturing and supportive environment, ensuring older adults have a comfortable stay. With 24-hour care, well-balanced meals, and beauty services, residents receive the utmost attention and care. Focusing on residents’ recovery and wellness, personalized care plans are also developed based on their unique needs and preferences.
Family gatherings, light exercises, and enrichment activities provide residents with more opportunities to continue learning and make friends. An outside patio, lounge areas, and a state-of-the-art therapy gym are among the top-notch amenities dedicated to older adults’ relaxation and wellness. Residents also experience a stress-free retirement, as it is ideally situated near Westfield River in the tree-lined neighborhood of Westfield. As one of the best choices for senior living in Massachusetts, this nursing home ensures older adults can live to their potential.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 85th out of 89 homes in Massachusetts. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 85th out of 89 homes in Massachusetts. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 7m per day
Rank #85 / 89Nurse hours — State benchmarkedThis home is ranked 85th out of 89 homes in Massachusetts. Shows adjusted nurse hours per resident per day benchmarked to the Massachusetts average, with a ranking across 89 Massachusetts SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Massachusetts avg
-21%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 53m per day | ▼ 17% State avg: 3h 29m per day · National avg: 3h 25m per day |
Types of Care at Westfield Rehabilitation and Health Center
Nursing Home
Hospice Care
Capacity and availability
This home usually has availability
Occupancy rate
77%
Rank #62 / 92Occupancy rate — State benchmarkedThis home is ranked 62nd out of 92 homes in Massachusetts. Shows this facility's occupancy rate versus the Massachusetts average, with its Statewide rank out of 92. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
157 days
Walk Score: 7 / 100 Rank #483 / 499Walk Score — State benchmarkedThis home is ranked 483rd out of 499 homes in Massachusetts. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Massachusetts SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
About the Community
The facility features private and semi-private rooms, comfortable common and lounge areas, and an outside patio with seating.
Rehabilitation Services
Respite Care
Short-Term Rehab
Visitor PolicyIndoor visitation allowed, contact facility for qualification
Salon
Barber
Specific ProgramsPhysical Therapy/Occupational Therapy/Speech Therapy, IV Antibiotic Therapy, Cardiac Therapy, Stroke Recovery, Pain Management, Enteral Therapy, Post Surgical Care, Orthopedic Recovery, Physician led Wound Care Program
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
2.74:1
65% better than Massachusetts average
Avg staff/day
34
Average shift
7.2 hours
9% worse than Massachusetts average
Total staff hours (quarter)
22,484
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
19
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
34
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
65
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2.1%
483 contractor hours this quarter
Licensed Practical Nurse: 12
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 65 | 0 | 65 | 10,568 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 22 | 12 | 34 | 3,604 | 92 | 100% | 7.7 |
| Registered Nurse | 19 | 0 | 19 | 3,045 | 92 | 100% | 8.2 |
| Occupational Therapy Aide | 12 | 0 | 12 | 970 | 39 | 42% | 6.8 |
| Physical Therapy Assistant | 7 | 0 | 7 | 719 | 71 | 77% | 6.1 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 583 | 61 | 66% | 6.8 |
| Administrator | 2 | 0 | 2 | 465 | 62 | 67% | 7.5 |
| Nurse Practitioner | 2 | 0 | 2 | 420 | 59 | 64% | 7.1 |
| Other Dietary Services Staff | 10 | 0 | 10 | 369 | 47 | 51% | 5.7 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 363 | 65 | 71% | 5.6 |
| Speech Language Pathologist | 2 | 0 | 2 | 320 | 53 | 58% | 6 |
| Physical Therapy Aide | 1 | 0 | 1 | 278 | 37 | 40% | 7.5 |
| RN Director of Nursing | 3 | 0 | 3 | 259 | 32 | 35% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 215 | 29 | 32% | 7.4 |
| Dietitian | 7 | 0 | 7 | 209 | 26 | 28% | 7.2 |
| Qualified Social Worker | 2 | 0 | 2 | 69 | 29 | 32% | 2.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 21 | 3 | 3% | 7 |
| Medical Director | 0 | 1 | 1 | 9 | 7 | 8% | 1.3 |
65 Certified Nursing Assistant
% of Days
100%
34 Licensed Practical Nurse
% of Days
100%
19 Registered Nurse
% of Days
100%
12 Occupational Therapy Aide
% of Days
42%
7 Physical Therapy Assistant
% of Days
77%
8 Clinical Nurse Specialist
% of Days
66%
2 Administrator
% of Days
67%
2 Nurse Practitioner
% of Days
64%
10 Other Dietary Services Staff
% of Days
51%
4 Respiratory Therapy Technician
% of Days
71%
2 Speech Language Pathologist
% of Days
58%
1 Physical Therapy Aide
% of Days
40%
3 RN Director of Nursing
% of Days
35%
1 Mental Health Service Worker
% of Days
32%
7 Dietitian
% of Days
28%
2 Qualified Social Worker
% of Days
32%
1 Occupational Therapy Assistant
% of Days
3%
1 Medical Director
% of Days
8%
Penalties and fines
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$49K Rank #75 / 90Federal fines — State benchmarkedThis home is ranked 75th out of 90 homes in Massachusetts. Shows this facility's cumulative CMS federal fine dollars versus the Massachusetts average among facilities with fines, and where it ranks among 90 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
32% lower than Massachusetts averageMassachusetts average: $72K
Number of fines
1
42% fewer fines than Massachusetts averageMassachusetts average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Massachusetts averageMassachusetts average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$49K
Massachusetts average
$72K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Nov 8, 2023 · $49K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 8, 2023
$49K
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.2
39% better than Massachusetts averageMassachusetts average: 10.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.5
32% better than Massachusetts averageMassachusetts average: 20.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.9%
Percent of long-stay residents whose need for help with daily activities has increased
11.9%
36% better than Massachusetts averageMassachusetts average: 18.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.6%
Percent of long-stay residents whose ability to move independently worsened
11.6%
40% better than Massachusetts averageMassachusetts average: 19.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
17.1%
22% better than Massachusetts averageMassachusetts average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
Percent of long-stay residents experiencing one or more falls with major injury
2.6%
26% better than Massachusetts averageMassachusetts average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.5%
Percent of long-stay high risk residents with pressure ulcers
2.5%
46% better than Massachusetts averageMassachusetts average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.5%
Percent of long-stay residents with a urinary tract infection
4.5%
116% worse than Massachusetts averageMassachusetts average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.6%
Percent of long-stay residents who lose too much weight
2.6%
50% better than Massachusetts averageMassachusetts average: 5.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.1%
Percent of long-stay residents who have depressive symptoms
2.1%
81% better than Massachusetts averageMassachusetts average: 10.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.8%
Percent of long-stay residents who received an antipsychotic medication
20.8%
In line with Massachusetts averageMassachusetts average: 20.3%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
5% better than Massachusetts averageMassachusetts average: 91.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
In line with Massachusetts averageMassachusetts average: 94.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.4%
11% worse than Massachusetts averageMassachusetts average: 76.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.8%
Percent of short-stay residents who newly received an antipsychotic medication
3.8%
188% worse than Massachusetts averageMassachusetts average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.5%
6% better than Massachusetts averageMassachusetts average: 77.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
67% of new residents, usually for short-term rehab.
Typical stay
21 days
Private pay
6% of new residents, often for short stays.
Typical stay
11 - 12 months
Medicaid
26% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
66
Medicare
8
12.1% of residents
Medicaid
52
78.8% of residents
Private pay or other
6
9.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Westfield Rehabilitation and Health Center based on CMS SNF Cost Reports.
Occupancy Rate
77.0%
↑ 13.8pp vs 2022
Net Income
-$111.2K
↑ ~$969.3K vs 2022
Total Payroll
$4.9M
↑ ~$360.9K vs 2022
Profit Margin
-1.0%
↑ 11.3pp vs 2022
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$10.8M
Operating loss
-$111.2K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$10.8M Rank #82 / 92Revenue — State benchmarkedThis home is ranked 82nd out of 92 homes in Massachusetts. Shows this facility's annual revenue compared to the Massachusetts SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$111.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #87 / 92Payroll — State benchmarkedThis home is ranked 87th out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$4.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #87 / 92Payroll — State benchmarkedThis home is ranked 87th out of 92 homes in Massachusetts. Shows total annual staff payroll benchmarked to the Massachusetts average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.0M
What does this home offer?
Housing Options: Private/Semi-Private Rooms
Building Type: Single-story
On-site Medical Care and Health Services
Rehabilitative Support
Beauty Services
Dining Services
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Westfield Rehabilitation and Health Center
3.5 miles from city center
Estimated distance in miles from Westfield's city center to Westfield Rehabilitation and Health Center's address, calculated via Google Maps.
Calculate Travel Distance to Westfield Rehabilitation and Health Center
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Financial Assistance for
Nursing Home in Massachusetts
Westfield Rehabilitation and Health Center is located in Westfield, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.
Compare Nursing Home around Southwick
The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Filter by care type
| Vantage Health and Rehab of Westfield |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Westfield | 98 | 59.9% | -27% | 3.51 | -22% | -11% | $3.3k | 28 | 5.6 | - | 66 | 41 | Vantage Care Ma4 LLC | $9.5M | $5.1M | 53.9% | 225380 | ||||
| Westfield Rehabilitation and Health Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Westfield | 80 | 77.0% | -6% | 3.11 | -18% | -21% | $49.3k | 60 | 15.0 | - | 65 | 7 | David Gamzeh | $10.8M | $4.9M | 45.1% | 225383 |
Frequently Asked Questions about Westfield Rehabilitation and Health Center
Is Westfield Rehabilitation and Health Center in a walkable area?
Westfield Rehabilitation and Health Center has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
Are there photos of Westfield Rehabilitation and Health Center?
Yes — there are 5 photos of Westfield Rehabilitation and Health Center in the photo gallery on this page.
What is the address of Westfield Rehabilitation and Health Center?
Westfield Rehabilitation and Health Center is located at 37 Feeding Hills Rd, Westfield, MA 01085.
What is the phone number of Westfield Rehabilitation and Health Center?
(413) 568-2341 will put you in contact with the team at Westfield Rehabilitation and Health Center.
Is Westfield Rehabilitation and Health Center Medicare or Medicaid certified?
Yes — Westfield Rehabilitation and Health Center is a CMS-certified provider of Medicare and Medicaid.
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