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Memory Care Home

West River Health Campus

Memory Care Home

West River Health Campus

714 S Eickhoff Rd, Evansville, IN 47712 View map
Overview of West River Health Campus

A member of the Trilogy Health Services group, West River Health Campus is a trusted community where families and seniors know they made the right choice to live in the senior living community. Management ensures that residents have a wonderful experience in the community. Management emphasizes the importance of connections, which is why they promote socialization for everyone in the community. West River Health Campus is a vibrant community that is excellent at satisfying the wellness needs of every resident.

West River is an assisted living and memory care community with a skilled nursing option. They ensure that, as a senior living community, they deeply emphasize and guarantee that independence is maintained for their residents. Residents can rest easy knowing that they are placed first with the list of services and amenities provided for them: ADLs, transportation, library, and private dining rooms. Skilled nursing and personalized care are also offered to the residents.

(812) 985-9878

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Indiana average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Indiana average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Indiana average: 2.6/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
Indiana average: 4.0/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 33m per day

This home provides 29% more nursing time per resident than the Indiana average.

Indiana average: 3h 32m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 1h 1m per day 40m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 3h 10m per day 2h 16m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 4h 48m per day 3h 14m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 8m per day 4m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 30m per day 27m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 131

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Indiana average
Occupancy rate 74%
Residents per day 97
Occupancy rate
74%
Residents per day
97

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

46% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

49% of new residents, often for short stays.

Typical stay 6 - 7 months

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$11.1M
Profit
$41.8K
Privately-owned community Operated by a business corporation.
Home revenue
$11,054,226.00
Profit
$41,826.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.4M
40.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.6M
Total costs $11.0M
Bed community size
131-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
2 years in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 2 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
74%
7% higher than Indiana average

Indiana average: 69%

Occupied beds
97 / 131
Average residents 70 per day

License details

Facility type
Mixed Facility (nursing + Residential Care)
Issuance January 11, 2024
Expiration October 31, 2025

Additional licensing details

License number: 24-012448-1
CMS Certification Number: 155785

Ownership & operating entity

West River Health Campus is legally operated by GOOD SAMARITAN HOSPITAL, and administrated by MADDISON COOK.

Profit status: OTHER

Type Of Units

SNF (Skilled Nursing)
39 units
SNF/NF (Combined)
22 units
Residential
70 units
Total beds
131 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical Director: Karl Sash
Director of Nursing: ALICIA WHITLEDGE
Contact: Ms. Tracy Gander

Contact Information

Fax: (812) 985-9879

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 140-355 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio

Types of Care at West River Health Campus

Assisted Living Memory Care Skilled Nursing

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

6 visits/inspections

16 visits/inspections triggered by complaints

Results

1 with citations

5 without citations

Indiana average: 8 complaint visits

Indiana average: 3 inspections with citations

6 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Indiana average: 4 complaints

Latest inspection

Date:December 30, 2025
Type:Other

18 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Indiana average: 26 citations

48 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for West River Health Campus

The most recent inspection on June 4, 2025, identified deficiencies related to incomplete discharge documentation for one resident. Earlier inspections showed a mixed pattern, with several citations involving resident care issues such as fall prevention, medication management, infection control, and documentation. Complaint investigations mostly found no deficiencies, though some substantiated complaints involved medication order implementation, abuse allegations, and COVID-19 vaccination compliance. Enforcement actions included termination of an employee related to abuse and no fines or license suspensions were listed in the available reports. The facility’s inspection history shows some ongoing challenges in care and documentation, but recent complaint investigations have generally not resulted in new deficiencies.

Health Inspection History

Inspections
Total health inspections 8

Indiana average 6


Last Health inspection on Aug 2025

Total health citations 17

Indiana average 25

Citations per inspection
2.12

Indiana average 4.12


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 17 citations resulted from standard inspections; and 5 of 17 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Indiana average

Indiana average: 0.2


Serious Health citations More info 2
233% worse than Indiana average

Indiana average: 0.6

0 critical citations More info Indiana average: 0.2

2 serious citations More info Indiana average: 0.6

15 moderate citations More info Indiana average: 23.8

0 minor citations More info Indiana average: 0.4
Citations history (last 3 years)
Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Aug 15, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Jun 05, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Aug 19, 2024
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Aug 19, 2024
Corrected

Compare Memory Care around Evansville The information below is reported by the Indiana Department of Health, Division of Long Term Care.

West River Health Campus
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Evansville (Westside)
131
No
A+
2
Studio
The Village at Hamilton Pointe
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Newburgh
115
No
-
16
Studio / 1 Bed / 2 Bed
Golden Living Center Woodbridge
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Evansville (Jacobsville)
67
No
-
67
Studio
Oasis Dementia Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Evansville
-
No
A+
65
Studio
Walnut Creek Alzheimer’s Special Care Center
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Evansville
-
No
-
36
Studio

Living Spaces & Floor Plans

West River Health Campus Studio

Places of interest near West River Health Campus

Address 6.7 miles from city center — 0.78 miles to nearest hospital (USI Deaconess Clinic)

Address 714 S Eickhoff Rd, Evansville, IN 47712

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 125
Employees 111
Contractors 14
Staff to resident ratio 3.57:1
3571329% better than Indiana average

Indiana average ratio: 0.00:1

Avg staff/day 38
Average shift 7.3 hours
5% worse than Indiana average

Indiana average: 7.7 hours

Total staff hours (quarter) 25,300
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.7 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 45
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

6.5%

1,657 contractor hours this quarter

Respiratory Therapy Technician: 4 Physical Therapy Aide: 3 Physical Therapy Assistant: 3 Speech Language Pathologist: 2 Qualified Social Worker: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant450459,32691100%7.4
Other Dietary Services Staff130133,18791100%6.6
Registered Nurse6062,53891100%9.5
Licensed Practical Nurse110112,53391100%8.7
Medication Aide/Technician110111,7508492%8.7
Clinical Nurse Specialist4041,0906976%7.9
Nurse Aide in Training110119197077%7.6
Mental Health Service Worker1015336571%8.2
Respiratory Therapy Technician0445017481%4.5
Administrator1014645864%8
Nurse Practitioner1014575965%7.7
Dietitian1014185257%8
Physical Therapy Aide0334136369%6.4
RN Director of Nursing4043973943%9.7
Physical Therapy Assistant0333546774%4.2
Qualified Social Worker0113155864%5.4
Medical Director011484853%1
Occupational Therapy Assistant202315257%0.6
Speech Language Pathologist022251314%1.9
45 Certified Nursing Assistant
% of Days 100%
13 Other Dietary Services Staff
% of Days 100%
6 Registered Nurse
% of Days 100%
11 Licensed Practical Nurse
% of Days 100%
11 Medication Aide/Technician
% of Days 92%
4 Clinical Nurse Specialist
% of Days 76%
11 Nurse Aide in Training
% of Days 77%
1 Mental Health Service Worker
% of Days 71%
4 Respiratory Therapy Technician
% of Days 81%
1 Administrator
% of Days 64%
1 Nurse Practitioner
% of Days 65%
1 Dietitian
% of Days 57%
3 Physical Therapy Aide
% of Days 69%
4 RN Director of Nursing
% of Days 43%
3 Physical Therapy Assistant
% of Days 74%
1 Qualified Social Worker
% of Days 64%
1 Medical Director
% of Days 53%
2 Occupational Therapy Assistant
% of Days 57%
2 Speech Language Pathologist
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
35 residents
Residents by payment source
Medicare
11 residents (31.4%)
Medicaid
18 residents (51.4%)
Private pay or other
6 residents (17.1%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 4.6
42% better than Indiana average

Indiana average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 14.4
15% better than Indiana average

Indiana average: 17.1

Long-stay resident measures
Above average Indiana avg: 4.3 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 3.6%
70% better than Indiana average

Indiana average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 12.1%
16% better than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 27.6%
12% worse than Indiana average

Indiana average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.0%
In line with Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.3%
47% better than Indiana average

Indiana average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Indiana average

Indiana average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.2%
79% better than Indiana average

Indiana average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 2.2%
91% better than Indiana average

Indiana average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 26.7%
115% worse than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 94.1%
In line with Indiana average

Indiana average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Indiana average

Indiana average: 95.4%

Short-stay resident measures
Significantly above average Indiana avg: 2.6 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 94.8%
16% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.3%
78% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 97.7%
24% better than Indiana average

Indiana average: 79.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.4%
In line with Indiana average

Indiana average: 22.4%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.1%
15% worse than Indiana average

Indiana average: 10.5%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.6%
101% worse than Indiana average

Indiana average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.4%
In line with Indiana average

Indiana average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 75.7%
50% better than Indiana average

Indiana average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $19K
32% lower than Indiana average

Indiana average: $27K

Number of fines 1
28% fewer fines than Indiana average

Indiana average: 1.4

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Indiana average

Indiana average: 0.4

Fines amount comparison
Fines amount comparison
This facility $19K
Indiana average $27K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Aug 19, 2024
$19K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Indiana Seniors

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Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

CHOICE Program

Indiana CHOICE

Age 60+, Indiana resident, at risk of nursing home.

~$2,000/month (varies).

$10,000 (individual).

Limited funding; regional variation.

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled, Indiana resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Senior Community Service Employment Program (SCSEP)

Indiana SCSEP

Age 55+, unemployed, low-income, Indiana resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.

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