Preston House
Preston House
Overview of Preston House
Preston House is a memory care community in Charlotte, North Carolina, set in a suburban pocket of Mecklenburg County about 7.8 miles from the city center. The single-story building holds 40 beds, which puts it in moderate territory for size: large enough to sustain daily programming and shared spaces, small enough that staff tend to know residents individually. Residents live in private rooms, an arrangement many families prefer when a loved one is easily overstimulated or unsettled by a roommate. The community has been operating for 29 years, a long track record in a field where turnover is common.
Care is built specifically around memory impairment, with a team trained in memory care supporting residents through the day. The building reflects that focus in practical ways, including handicapped-accessible bathrooms and a wireless emergency response system that brings staff quickly when someone needs help. A full-time social director oversees the activity calendar, and residents have access to fitness and recreation programming as well as transportation services for outings and appointments. Atrium Health University City sits roughly four miles away, which matters when medical needs come up.
State inspections by the North Carolina Department of Health and Human Services have most often pointed to building systems and physical-plant upkeep, including fire safety equipment, ventilation, plumbing, and wander-alert devices, rather than concerns with hands-on resident care. Follow-up review confirmed that flagged items were corrected. Families touring the community may want to ask how maintenance and safety checks are handled on an ongoing basis.
The neighborhood scores 53 out of 100 for walkability, meaning some errands can be handled on foot while most trips involve a short drive. For visiting family, the suburban setting and single-story layout make regular, low-effort visits practical.
40-bed community Rank #310 / 387Bed count — State benchmarkedThis home is ranked 310th out of 387 homes in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
29 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 53 / 100 Rank #128 / 536Walk Score — State benchmarkedThis home is ranked 128th out of 536 homes in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
StatusActive
CountyMecklenburg
License NumberHAL-060-169
Staffing
Key information about the people who lead and staff this community.
ContactJulia Steingass, Director of Corporate Compliance (per state records, record updated Jul 2026)
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Since 2016 · 10 years of data
These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability.
14 deficiencies
16 inspections
0 penalties
10 inspections with deficiencies
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2016 vs. North Carolina state average
Overall vs. NC average
0 Worse
No metrics in this bucket.
3 Better
Metrics better than North Carolina average:
• Total deficiencies (70% below)
• Inspections with deficiencies (47% below)
• Inspection deficiency rate (30% below)
• Total deficiencies (70% below)
• Inspections with deficiencies (47% below)
• Inspection deficiency rate (30% below)
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 14 | 46 | This facility has 70% fewer total deficiencies than a typical North Carolina assisted living residence (14 vs. NC avg 46).↓ 70% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 16 | 21 | This facility has had 24% fewer total inspections than the North Carolina average (16 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 24% fewer |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 10 | 19 | This facility has 47% fewer inspections with deficiencies than a typical North Carolina assisted living residence (10 vs. NC avg 19).↓ 47% better |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 63% | 90% | This facility has 27 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (63% vs. NC avg 90%).↓ 27% better |
What does this home offer?
No pets allowed
Housing Options: Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Places of interest near Preston House
7.8 miles from city center
Estimated distance in miles from Charlotte's city center to Preston House's address, calculated via Google Maps.
— 4.29 miles to nearest hospital (Atrium Health University City)
Calculate Travel Distance to Preston House
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Compare Memory Care around Charlotte
Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Waltonwood Cotswold | MC AL | Charlotte (Sherwood Forest) | 125
Facility
125
NC AVG
72
Rank
#28 / 387 | Yes |
18
Facility
18
NC AVG
36
Rank
#394 / 536 | - | - | 107.00/200
Facility
107.00/200
NC AVG
92.2
Rank
#2 / 321 | 15 | 67%
Facility
67%
NC AVG
76.2%
Rank
#65 / 333 | Studio / 1 Bed / 2 Bed | |
| Terrabella Lake Norman | MC AL IL | Mooresville | 120
Facility
120
NC AVG
72
Rank
#35 / 387 | Yes |
46
Facility
46
NC AVG
36
Rank
#186 / 536 | 100.0% | C+ | 96.00/200
Facility
96.00/200
NC AVG
92.2
Rank
#205 / 321 | 30 | 83%
Facility
83%
NC AVG
76.2%
Rank
#218 / 333 | Suite / 1 Bed / 2 Bed | |
| Brookdale Carriage Club Providence | MC AL IL NH SNF | Charlotte (Olde Providence North) | 77
Facility
77
NC AVG
72
Rank
#165 / 387 | Yes |
12
Facility
12
NC AVG
36
Rank
#440 / 536 | - | A+ | 98.75/200
Facility
98.75/200
NC AVG
92.2
Rank
#167 / 321 | 15 | 80%
Facility
80%
NC AVG
76.2%
Rank
#177 / 333 | Studio / 1 Bed / 2 Bed | |
| Preston House | MC | Charlotte (West Sugar Creek) | 40
Facility
40
NC AVG
72
Rank
#310 / 387 | No |
53
Facility
53
NC AVG
36
Rank
#128 / 536 | - | A+ | 103.50/200
Facility
103.50/200
NC AVG
92.2
Rank
#31 / 321 | 16 | 63%
Facility
63%
NC AVG
76.2%
Rank
#48 / 333 | Private Rooms | |
| The Sharon at SouthPark | MC AL IL NH SNF | Charlotte (Beverly Woods) | 19
Facility
19
NC AVG
72
Rank
#333 / 387 | Yes |
49
Facility
49
NC AVG
36
Rank
#162 / 536 | 25.3% | - | - | - | - | - | Studio / 1 Bed / 2 Bed |
Financial Assistance for
Memory Care in North Carolina
Preston House is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about Preston House
What neighborhood is Preston House in?
Preston House is in the West Sugar Creek neighborhood of Charlotte.
Is Preston House in a walkable area?
Preston House has a walk score of 53. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Preston House?
According to NC state health department records, Preston House's license number is HAL-060-169.
How long has Preston House been in business?
Preston House has been operating for approximately 29 years, based on available licensing and registration records.
Are pets allowed at Preston House?
No, Preston House has a no-pet policy.
How many beds does Preston House have?
Preston House has 40 beds.
Has Preston House had any deficiencies?
Preston House has had 14 reported deficiencies since 2016 according to records from NC Dept. of Health and Human Services (NCDHHS).
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