Webster House, a 741‑type residential care facility in Palo Alto, has demonstrated strong compliance during its early 2021–2022 inspections. Two unannounced COVID‑19 infection‑control visits in May and June 2021 confirmed zero resident or staff cases and adequate PPE supplies; the agency issued only a technical advisory noting routine practice. A subsequent 1‑year review in July 2022 reaffirmed that the facility maintained proper visitor screening, hand‑washing stations, and sufficient food and medication supplies, with no cited deficiencies. An incident‑management visit in August 2022, prompted by a resident‑reported verbal abuse allegation, yielded no regulatory violations; the staff investigation established a response plan to always assign a second caregiver to the accused employee.

The 19 June 2024 unannounced 1‑year inspection revealed new concerns. Licensing Program Analyst David Marrufo found that three of six staff records lacked current first‑aid certifications, creating a potential safety risk for residents. More critically, centrally stored medication records for five residents were incomplete, with all prescribed medications omitted from the required CSMDR documentation. The agency cited sections 87411(c)(1) and 87465(h)(6)(A)–(F) of the California Code of Regulations and issued an advisory note with a plan of correction due 26 June 2024. The facility agreed to submit updated first‑aid certificates and a comprehensive audit of medication records.

The most recent report dated 16 June 2025 is truncated, with no narrative provided beyond basic administrative details. Nonetheless, the pattern of findings suggests that Webster House has historically maintained high standards of COVID‑19 prevention and general operational compliance, while recent inspections are highlighting gaps in staff credentialing and medication record‑keeping. The agency’s corrective‑action framework and the facility’s timely responses indicate an ongoing commitment to address these deficiencies and to sustain safe, regulatory‑aligned care for residents.