Serra Highlands Senior Living

Overview of Serra Highlands Senior Living

Sierra Highlands has built its trusted reputation on outstanding customer service that has earned the respect of being a reliable independent living and assisted living home just a few minutes away from San Francisco. They stand strong as one of the quality senior living communities in Daly City that guarantees residents feel at home and like family. Sierra Highlands aims to promote a community that can enhance the quality of life for each resident.
Sierra Highlands services exceptional dining experiences, innovative programs, and educational activities. The staff is committed to enhancing the lives of the residents, so they provide the necessary additional support needed.

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

3 years in operation

An established community with some operational experience and growing routines.

Walk Score: 56 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

47%

Lower than the California average: 72.8%

Occupied beds

56 / 120

Average residents per home in California 87 per day

Facility TypeResidential Care Elderly

StatusLicensed

IssuanceApril 18, 2023

CountySan Mateo

Serra Highlands Senior Living is legally operated by Pacifica Cl Ca Llc; Pacifica Daly 2 Lp; Daly City, and administrated by Joshua Lambengco.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics worse than average are highlighted in red; those better than average are highlighted in green.

Since 2022 vs. California state average

Overall vs. California average

Citations Citations are formal regulatory violations recorded during state inspections. California uses Type A (serious) and Type B (moderate) severity levels.

Metric	This Facility	California Average	vs. California Avg
Total citations Formal regulatory violations recorded by California Community Care Licensing Division (CCLD) inspectors across all inspection types.	13	10	This facility has 30% more total citations than a typical California facility (13 vs. California avg 10).↑ 30% worse
Serious citations (Type A) Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	5	3	This facility has 67% more serious citations (type a) than a typical California facility (5 vs. California avg 3).↑ 67% worse
Moderate citations (Type B) Violations that do not pose an immediate risk but still represent a departure from required care or operational standards. Corrective action required within a specified timeframe.	8	4	This facility has 100% more moderate citations (type b) than a typical California facility (8 vs. California avg 4).↑ 100% worse

Inspections & Visits Regulatory visits include scheduled inspections, complaint investigations, and other on-site visits by state regulators.

Metric	This Facility	California Average	vs. California Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	31	16	This facility has 94% more total visits than a typical California facility (31 vs. California avg 16).↑ 94% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff. Fewer complaint visits generally indicate fewer reported concerns.	16	13	This facility has 23% more complaint visits than a typical California facility (16 vs. California avg 13).↑ 23% worse
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	13	7	This facility has 86% more other visits than a typical California facility (13 vs. California avg 7).↑ 86% worse
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	2	4	This facility has 50% fewer official inspections than a typical California facility (2 vs. California avg 4).↓ 50% better

Complaint Investigations Investigations triggered by formal complaints filed by residents, families, or staff. Complaint Investigations can result in multiple complaint visits. This home had 16 complaint visits.	7	10	This facility has 30% fewer complaint investigations than a typical California facility (7 vs. California avg 10).↓ 30% better

Read the full state inspection reports, including specific deficiencies and facility responses.

Show Inspection Reports

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority

General California resident, low-income, utility/heating need.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

Benefits

Utility payments (avg. $500-$1,000/year) Weatherization (e.g., insulation, avg. $1,000-$3,000 savings)

2.5 miles from city center Estimated distance in miles from Daly City's city center to Serra Highlands Senior Living's address, calculated via Google Maps. — 0.88 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)

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Peninsula Del Rey	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Daly City (St. Francis)	150	Yes	76	4	10	-	6	70.7%	Pdr Subtenant Llc, Srg Califorina Mgmt Llc	-
Serra Highlands Senior Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Daly City (Serramonte)	120	No	56	2	16	5	3	46.7%	Pacifica Cl Ca Llc; Pacifica Daly 2 Lp; Daly City	-
Serra Highlands Senior Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Daly City (Serramonte)	120	No	56	2	16	5	3	58.3%	Pacifica Cl Ca Llc; Pacifica Daly 2 Lp; Daly City	Studio / 1 Bed / 2 Bed

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What neighborhood is Serra Highlands Senior Living in?

Serra Highlands Senior Living is in the Serramonte neighborhood of Daly City.

Who is the owner of Serra Highlands Senior Living?

The legal owner and operator of Serra Highlands Senior Living is Pacifica Cl Ca Llc; Pacifica Daly 2 Lp; Daly City.

Is Serra Highlands Senior Living in a walkable area?

Serra Highlands Senior Living has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

How many residents currently live at Serra Highlands Senior Living?

Serra Highlands Senior Living's occupancy is 56%.

Who is the administrator of Serra Highlands Senior Living?

Joshua Lambengco is the administrator of Serra Highlands Senior Living.

How many beds does Serra Highlands Senior Living have?

Serra Highlands Senior Living has 120 beds.

Has Serra Highlands Senior Living had any recent deficiencies or citations?

Serra Highlands Senior Living has had 13 recently reported deficiencies.

Assisted Living in Daly City