+44 20 8146 1545
Call
(888) 927-9409
Serra Highlands Senior Living
Assisted Living, Independent Living, Memory Care & Respite Care · Daly City, CA
Exterior view of the facility parking area with greenery Aerial view of Serra Highlands Senior Living facility exterior Aerial view of the Serra Highlands Senior Living facility Bright dining area with elegant seating and chandeliers Dining area with tables set for residents Reception area of Serra Highlands Senior Living Bright and inviting dining room with piano Bright dining room with piano and modern decor Interior view of the dining area and reception desk Bright and spacious dining room area with modern decor Pathway through landscaped outdoor space at the facility Bright dining area with tables and chairs Bright common area with tables and chairs View of a cozy resident room with a bed and garden access Welcoming common area with comfortable seating and decor Bright dining area with a large table and chairs Common area with tables and chairs near large windows Interior view of a kitchenette area in the senior living facility View of a landscaped courtyard between buildings Interior common area with seating and TV Common area with seating and decorative elements Dining area with modern décor and ample lighting Dining area with a large wooden table and stylish decor Outdoor seating area with chairs and plants Floor plan of a two-bedroom unit in a senior living facility 3D rendering of a modern senior living room and bedroom

Serra Highlands Senior Living

Assisted Living, Independent Living, Memory Care & Respite Care · Daly City, CA
501 King Dr, Daly City, CA 94015 View map Calculator: See prices in your area
Calculator: See prices in your area

Overview of Serra Highlands Senior Living

Facebook Instagram LinkedIn

Sierra Highlands has built its trusted reputation on outstanding customer service that has earned the respect of being a reliable independent living and assisted living home just a few minutes away from San Francisco. They stand strong as one of the quality senior living communities in Daly City that guarantees residents feel at home and like family. Sierra Highlands aims to promote a community that can enhance the quality of life for each resident.
Sierra Highlands services exceptional dining experiences, innovative programs, and educational activities. The staff is committed to enhancing the lives of the residents, so they provide the necessary additional support needed.

Facility Direct Line (650) 719-2098
Facility Direct Line (650) 719-2098
Bed community size
120-bed community Rank #560 / 1644Bed count — State benchmarkedThis home is ranked 560th out of 1644 homes in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
27 years in operation Rank #185 / 1497Years in operation — State benchmarkedThis home is ranked 185th out of 1497 homes in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 56 / 100 Rank #1178 / 2087Walk Score — State benchmarkedThis home is ranked 1178th out of 2087 homes in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
47%
Rank #1362 / 1492Occupancy rate — State benchmarkedThis home is ranked 1362nd out of 1492 homes in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1492. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the California average: 72.8%
Occupied beds
56 / 120
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceApril 18, 2023
CountySan Mateo
License Number415601127
State License TypesLic # 415601127
AccreditationsNCAL

Ownership & Operating Entity

Serra Highlands Senior Living is legally operated by Pacifica Cl Ca LLC, Pacifica Daly 2 LP, and Daly City, and administered by Joshua Lambengco.

Safety & Compliance

Grab Bars
Emergency SystemsYes

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMx. Customer Service, Company Contact (per BBB, record updated Jul 2026)

Staff Details

Total Employees
49
Full-Time Employees
49

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Garden
Transportation
Activitiesexercise classes, art programs
Wellness Program
Operating HoursMonday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday 00:00-23:59

Contact Serra Highlands Senior Living

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2022 · 4 years of data 13 citations 34 total visits 18 complaint visits 3 official inspections 7 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

15 points below the California average for assisted living residences (81/100)

Rank #1218 / 1400 in California Inspection Score — State benchmarked This home is ranked 1218th out of 1400 homes in California for inspection score. Shows this facility's inspection score compared to the California average among 1400 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 66 out of 100. Letter grade D. 15 points below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. California state average
Overall vs. CA average 6 Worse Metrics worse than California average:
• Total citations (30% above)
• Serious citations (Type A) (67% above)
• Moderate citations (Type B) (100% above)
• Total visits (113% above)
• Complaint visits (38% above)
• Other visits (86% above) 3 Better Metrics better than California average:
• Citations per inspection (88% below)
• Official inspections (25% below)
• Complaint investigations (30% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 1310 This facility has 30% more total citations than a typical California assisted living residence (13 vs. CA avg 10).↑ 30% worse
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 53 This facility has 67% more serious citations (type a) than a typical California assisted living residence (5 vs. CA avg 3).↑ 67% worse Rank #895 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 895th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 84 This facility has 100% more moderate citations (type b) than a typical California assisted living residence (8 vs. CA avg 4).↑ 100% worse
Citations per inspection Info Average citations per inspection. 0.43.3 This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 3416 This facility has 113% more total visits than a typical California assisted living residence (34 vs. CA avg 16).↑ 113% worse
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 1813 This facility has 38% more complaint visits than a typical California assisted living residence (18 vs. CA avg 13).↑ 38% worse Rank #1082 / 1386 Complaint visits — State benchmarked This home is ranked 1082nd out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 137 This facility has 86% more other visits than a typical California assisted living residence (13 vs. CA avg 7).↑ 86% worse
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 34 This facility has 25% fewer official inspections than a typical California assisted living residence (3 vs. CA avg 4).↓ 25% better
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 710 This facility has 30% fewer complaint investigations than a typical California assisted living residence (7 vs. CA avg 10).↓ 30% better
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near Serra Highlands Senior Living

Address 2.5 miles from city center Info Estimated distance in miles from Daly City's city center to Serra Highlands Senior Living's address, calculated via Google Maps. — 0.88 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)

Calculate Travel Distance to Serra Highlands Senior Living

Add your location

Address

Compare Assisted Living around Daly City

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Peninsula Del Rey
AL
IL
MC
Daly City (St. Francis)
150
Facility 150
CA AVG 104
Rank #342 / 1644
Yes
76
Facility 76
CA AVG 57
Rank #529 / 2087
90
Facility 90
CA AVG 81
Rank #398 / 1400
4
10
Facility 10
CA AVG 13
Rank #845 / 1386
0
Facility 0
CA AVG 3
Rank #1 / 1159
19
Facility 19
CA AVG 13
Rank #401 / 1497
 70.7% Pdr Subtenant LLC, Srg Califorina Mgmt LLCSuite / 1 Bed / 2 Bed
Serra Highlands Senior Living
AL
IL
MC
RC
Daly City (Serramonte)
120
Facility 120
CA AVG 104
Rank #560 / 1644
Yes
56
Facility 56
CA AVG 57
Rank #1178 / 2087
66
Facility 66
CA AVG 81
Rank #1218 / 1400
3
18
Facility 18
CA AVG 13
Rank #1082 / 1386
5
Facility 5
CA AVG 3
Rank #895 / 1159
27
Facility 27
CA AVG 13
Rank #185 / 1497
 46.7% Pacifica Cl Ca LLC, Pacifica Daly 2 LP, And Daly City-
Serra Highlands Senior Living
AL
IL
MC
RC
Daly City (Serramonte)
120
Facility 120
CA AVG 104
Rank #560 / 1644
Yes
56
Facility 56
CA AVG 57
Rank #1178 / 2087
67
Facility 67
CA AVG 81
Rank #1156 / 1400
2
16
Facility 16
CA AVG 13
Rank #1043 / 1386
5
Facility 5
CA AVG 3
Rank #895 / 1159
27
Facility 27
CA AVG 13
Rank #185 / 1497
 41.7% Pacifica Cl Ca LLC, Pacifica Daly 2 LP, And Daly CityStudio / 1 Bed / 2 Bed
View all Nearby Homes

Financial Assistance for
Assisted Living in California

Serra Highlands Senior Living is located in Daly City, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Serra Highlands Senior Living

What neighborhood is Serra Highlands Senior Living in?

Serra Highlands Senior Living is in the Serramonte neighborhood of Daly City.

Who is the owner of Serra Highlands Senior Living?

Serra Highlands Senior Living is legally operated by Pacifica Cl Ca LLC, Pacifica Daly 2 LP, and Daly City, and administered by Joshua Lambengco.

Is Serra Highlands Senior Living in a walkable area?

Serra Highlands Senior Living has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Serra Highlands Senior Living?

Serra Highlands Senior Living's occupancy is 47%.

How long has Serra Highlands Senior Living been in business?

Serra Highlands Senior Living has been operating for approximately 27 years, based on available licensing and registration records.

Does Serra Highlands Senior Living have different floorplan options?

Yes — see the floorplan options available at Serra Highlands Senior Living on this page.

Are pets allowed at Serra Highlands Senior Living?

Yes, Serra Highlands Senior Living allows residents to bring their pets.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat