Smaller home · May offer a more intimate, personalized care environment.
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Hanover Guest Home
Hanover Guest Home is an assisted living community in Santa Cruz, CA, operated by Ramon Belleza. Residents can receive help with daily tasks such as dressing, bathing, and medication while maintaining their own living space. With 15 beds, the home is small enough for staff and residents to get to know each other, and it may suit someone who prefers a smaller, more intimate setting; Christian religious services are available.
Community insights.
Based on 11 residents and 15 beds. Source: state licensing agency resident count
About This Community
Hanover Guest Home is legally operated by Belleza, Ramon.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
ALM Inspection Grade
22 points below the California average for state-licensed facilities (83/100)
Category breakdown
Serious citations
Concern
18 serious citations in 19 inspections
Moderate citations
Concern
0.42 moderate citations per inspection (8 in 19 inspections) · 3× more than the typical state-licensed CA facility (median: 0.15)
Complaint visits
Concern
40 complaint visits per 100 resident beds (6 across 15 beds) · 5× more than the typical state-licensed CA facility (median: 8)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total citations (189% above)
• Serious citations (Type A) (500% above)
• Moderate citations (Type B) (100% above)
• Citations per inspection (133% above) 0 Better No metrics in this bucket.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
| 26 | 9.0 | This facility has 189% more total citations than a typical California assisted living residence (26 vs. CA avg 9).↑ 189% worse |
|
Serious citations (Type A)
| 18 | 3.0 | This facility has 500% more serious citations (type a) than a typical California assisted living residence (18 vs. CA avg 3).↑ 500% worse Rank #1962 / 2011 Serious citations (Type A) — State benchmarked This assisted living community is ranked 1962nd out of 2,011 assisted living communities we track in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among the 2011 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in California that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Moderate citations (Type B)
| 8 | 4.0 | This facility has 100% more moderate citations (type b) than a typical California assisted living residence (8 vs. CA avg 4).↑ 100% worse |
|
Citations per inspection
| 1.4 | 0.6 | This facility has 133% more citations per inspection than a typical California assisted living residence (1.4 vs. CA avg 0.6).↑ 133% worse |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total inspections
| 19 | 19.0 | This facility has total inspections in line with the California average (19 vs. CA avg 19).— At avg |
|
Complaint visits
| 6 | 6.0 | This facility has complaint visits in line with the California average (6 vs. CA avg 6).— At avg Rank #1199 / 1965 Complaint visits — State benchmarked This assisted living community is ranked 1199th out of 1,965 assisted living communities we track in California for # of complaint visits. A complaint visit is an unannounced on-site visit by California's Community Care Licensing Division to investigate a complaint about the community, filed by a resident, a family member, staff or anyone else. A visit means a complaint was looked into, not that it was proven: the state may find it substantiated, inconclusive or unfounded. Fewer visits is better. Shows this facility's # of complaint visits compared to the California average among the 1965 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in California that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Other visits
| 9 | 4.0 | This facility has had 125% more other visits than the California average (9 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 125% more |
|
Official inspections
| 4 | 4.0 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
Places of interest near Hanover Guest Home
1.3 miles from city center
Estimated distance in miles from Santa Cruz's city center to Hanover Guest Home's address, calculated via Google Maps.
Calculate Travel Distance to Hanover Guest Home
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Compare Assisted Living around Santa Cruz
Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
RESC (Residential Care):
Personal care and daily-living support in a smaller, more intimate residential setting.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
|
City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
A complaint visit is an unannounced on-site visit by California's Community Care Licensing Division to investigate a complaint about the community, filed by a resident, a family member, staff or anyone else. A visit means a complaint was looked into, not that it was proven: the state may find it substantiated, inconclusive or unfounded. Fewer visits is better.
|
Count of California state "Type A" citations — the state's most serious citation category (immediate or serious harm to residents), from California state inspection data.
|
Number of years the company has been in operation.
|
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
|
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
|
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Sunshine Villa, A Merrill Gardens Community | AL MC | Santa Cruz | 132
Facility
132
CA AVG
74
Rank
#426 / 2,023 | C+ | Yes |
93
Facility
93
CA AVG
56
Rank
#71 / 1,409 | 45 | 26
Facility
26
CA AVG
6
Rank
#1,795 / 1,965 | 9
Facility
9
CA AVG
3
Rank
#1,819 / 2,011 | 6
Facility
6
CA AVG
11
Rank
#1,090 / 1,980 |
79.5%
Facility
79.5%
CA AVG
76.5%
Rank
#908 / 1,829 | Mg Santa Cruz Subtenant LLC And Merrill Gardens LLC | Studio / 1 Bed |
| Valley Haven | AL HOS MC RC | Santa Cruz (Live Oak) | 48
Facility
48
CA AVG
74
Rank
#950 / 2,023 | A+ | Yes |
56
Facility
56
CA AVG
56
Rank
#765 / 1,409 | 9 | 2
Facility
2
CA AVG
6
Rank
#745 / 1,965 | 0
Facility
0
CA AVG
3
Rank
#1 / 2,011 | 13
Facility
13
CA AVG
11
Rank
#617 / 1,980 |
56.3%
Facility
56.3%
CA AVG
76.5%
Rank
#1,561 / 1,829 | Jesus & Josephine Arcilla | Private Rooms |
| Hanover Guest Home | AL | Santa Cruz | 15
Facility
15
CA AVG
74
Rank
#1,068 / 2,023 | D- | No | - | 19 | 6
Facility
6
CA AVG
6
Rank
#1,199 / 1,965 | 18
Facility
18
CA AVG
3
Rank
#1,962 / 2,011 | 33
Facility
33
CA AVG
11
Rank
#69 / 1,980 |
73.3%
Facility
73.3%
CA AVG
76.5%
Rank
#1,067 / 1,829 | Ramon Belleza | - |
| Alexandria Victoria | AL HOS MC | Santa Cruz (Banana Belt) | 13
Facility
13
CA AVG
74
Rank
#1,095 / 2,023 | B+ | No |
85
Facility
85
CA AVG
56
Rank
#198 / 1,409 | 9 | 3
Facility
3
CA AVG
6
Rank
#915 / 1,965 | 0
Facility
0
CA AVG
3
Rank
#1 / 2,011 | 10
Facility
10
CA AVG
11
Rank
#769 / 1,980 |
61.5%
Facility
61.5%
CA AVG
76.5%
Rank
#1,478 / 1,829 | Ofelia Jony, Inc | Private Rooms / Semi-Private Rooms |
| Paradise Villa | AL MC RESC | Santa Cruz (Pleasant Acres Mobile Home Park) | 6
Facility
6
CA AVG
74
Rank
#1,133 / 2,023 | C+ | No |
70
Facility
70
CA AVG
56
Rank
#485 / 1,409 | 5 | 0
Facility
0
CA AVG
6
Rank
#1 / 1,965 | 4
Facility
4
CA AVG
3
Rank
#1,491 / 2,011 | 4
Facility
4
CA AVG
11
Rank
#1,368 / 1,980 |
83.3%
Facility
83.3%
CA AVG
76.5%
Rank
#583 / 1,829 | A Paradise Villa, Inc | Suite |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other CA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in California
Hanover Guest Home is located in Santa Cruz, California.
Here are the financial assistance programs available to residents in California.
Frequently Asked Questions about Hanover Guest Home
Who is the owner of Hanover Guest Home?
Hanover Guest Home is legally operated by Belleza, Ramon.
What is the occupancy rate at Hanover Guest Home?
Hanover Guest Home's occupancy is 73.3%.
How long has Hanover Guest Home been in business?
Hanover Guest Home has been operating for approximately 33 years, based on available licensing and registration records.
Are pets allowed at Hanover Guest Home?
No, Hanover Guest Home has a no-pet policy.
What is the best email address for Hanover Guest Home?
The team at Hanover Guest Home can be reached at info@hanoverguesthome.com.
How many beds does Hanover Guest Home have?
Hanover Guest Home has 15 beds.
Has Hanover Guest Home had any citations?
Hanover Guest Home has had 26 reported citations according to records from California Department of Social Services (CDSS).
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