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Valley Haven
Assisted Living, Hospice Care, Memory Care & Respite Care · Santa Cruz, CA
Exterior view of Valley Haven with a garden Valley Haven Rest Home, assisted living in Sanders, KY — Two small dogs sitting on a striped couch Residents enjoying a meal outdoors at a table Residents and staff enjoying crafting decorations Residents engaging in a craft activity at a table Residents enjoying a festive activity with masks

Valley Haven

Assisted Living, Hospice Care, Memory Care & Respite Care · Santa Cruz, CA
2266 Chanticleer Ave, Santa Cruz, CA 95062 View map Calculator: See prices in your area
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Overview of Valley Haven

Valley Haven Assisted Living & Memory Care in Santa Cruz caters to seniors who require support with daily living activities in their assisted living with memory care center. Their staff is trained to provide compassionate care that respects residents’ dignity and independence.

Residents can benefit from medication management, assistance with ambulation, and incontinence care. This assisted living home also offers memory care programs designed to engage residents in activities that stimulate cognitive function and social interaction. The facility provides a safe and secure environment with beautifully landscaped grounds and walking paths that meander through groves of towering trees, leading to breathtaking views of the ocean.

Facility Direct Line (831) 818-8372
Facility Direct Line (831) 818-8372 administrator@valleyhavencare.com
Bed community size
48-bed community Rank #1167 / 1657Bed count — State benchmarkedThis home is ranked 1167th out of 1657 homes in California. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
12 years in operation Rank #569 / 1487Years in operation — State benchmarkedThis home is ranked 569th out of 1487 homes in California. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 56 / 100 Rank #1180 / 2092Walk Score — State benchmarkedThis home is ranked 1180th out of 2092 homes in California. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
56%
Rank #1276 / 1537Occupancy rate — State benchmarkedThis home is ranked 1276th out of 1537 homes in California. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1537. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the California average: 72.8%
Occupied beds
27 / 48
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
StatusLicensed
IssuanceAugust 30, 2013
CountySanta Cruz
RCFE Number445202401

Ownership & Operating Entity

Valley Haven is legally operated by Jesus & Josephine Arcilla, and administered by Josephine Arcilla.

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Amenities & Lifestyle

Specific ProgramsNutritious home-cooked meals, Scheduled Activities including board games, art & crafts, puzzles, movies, light exercises, musical entertainment, birthdays, and holiday celebrations

Contact Valley Haven

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data 0 citations 9 total visits 2 complaint visits 4 official inspections 2 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.

14 points above the California average for assisted living residences (81/100)

Rank #108 / 1401 in California Inspection Score — State benchmarked This home is ranked 108th out of 1401 homes in California. Shows this facility's inspection score compared to the California average among 1401 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 95 out of 100. Letter grade A. 14 points above the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 0 Worse No metrics in this bucket. 1 At Avg Metrics at California average:
• Official inspections (at CA avg) 5 Better Metrics better than California average:
• Total citations (100% below)
• Total visits (44% below)
• Complaint visits (85% below)
• Other visits (57% below)
• Complaint investigations (80% below)
Latest Inspection August 28, 2025

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 010 This facility has 100% fewer total citations than a typical California assisted living residence (0 vs. CA avg 10).↓ 100% better
Standout metricNo citations on file since 2021 — the California average is 10.

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 916 This facility has 44% fewer total visits than a typical California assisted living residence (9 vs. CA avg 16).↓ 44% better
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 213 This facility has 85% fewer complaint visits than a typical California assisted living residence (2 vs. CA avg 13).↓ 85% better Rank #324 / 1397 Complaint visits — State benchmarked This home is ranked 324th out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 37 This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 44 This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 210 This facility has 80% fewer complaint investigations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on August 28, 2025 found no deficiencies, with a repair plan submitted for a wood rot issue and a technical assistance on bathroom water temperature.
  • Four annual inspections between 2021 and 2024 all cited zero deficiencies and confirmed compliance with health, safety, and infection control standards.
  • Multiple complaint investigations from 2024 to 2025, including allegations of abuse and neglect, were unsubstantiated or found no deficiencies, but some incidents required further investigation.
Show Inspection Reports

What does this home offer?

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Pets Allowed

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Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Single-story

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Transportation Services

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Fitness and Recreation

Places of interest near Valley Haven

Address 2.9 miles from city center Info Estimated distance in miles from Santa Cruz's city center to Valley Haven's address, calculated via Google Maps. — 10.9 miles to nearest hospital (Watsonville Community Hospital)

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Compare Assisted Living around Santa Cruz

The information below is reported by the California Department of Social Services and Department of Public Health.

Sunshine Villa, A Merrill Gardens Community
AL
MC
Santa Cruz (Beach & Boardwalk Commercial District)
132
Facility 132
CA AVG 103
Rank #475 / 1657
Yes
93
Facility 93
CA AVG 57
Rank #111 / 2092
59
Facility 59
CA AVG 81
Rank #1301 / 1401
4
26
Facility 26
CA AVG 13
Rank #1222 / 1397
9
Facility 9
CA AVG 3
Rank #1033 / 1164
5
Facility 5
CA AVG 13
Rank #988 / 1487
79.5%
Facility 79.5%
CA AVG 74.8%
Rank #606 / 1368
Mg Santa Cruz Subtenant LLC And Merrill Gardens LLCStudio / 1 Bed
Valley Haven
AL
HC
MC
RC
Santa Cruz (Live Oak)
48
Facility 48
CA AVG 103
Rank #1167 / 1657
Yes
56
Facility 56
CA AVG 57
Rank #1180 / 2092
95
Facility 95
CA AVG 81
Rank #108 / 1401
4
2
Facility 2
CA AVG 13
Rank #324 / 1397
0
Facility 0
CA AVG 3
Rank #1 / 1164
12
Facility 12
CA AVG 13
Rank #569 / 1487
56.3%
Facility 56.3%
CA AVG 74.8%
Rank #1157 / 1368
Jesus & Josephine ArcillaPrivate Rooms
Maple House II
AL
MC
Santa Cruz (Yacht Harbor Manor)
40
Facility 40
CA AVG 103
Rank #1209 / 1657
No
74
Facility 74
CA AVG 57
Rank #598 / 2092
93
Facility 93
CA AVG 81
Rank #242 / 1401
1-
1
Facility 1
CA AVG 3
Rank #413 / 1164
1
Facility 1
CA AVG 13
Rank #1391 / 1487
57.5%
Facility 57.5%
CA AVG 74.8%
Rank #1141 / 1368
Divine Senior Care IncPrivate / Semi-Private Rooms
Maple House
AL
MC
Santa Cruz (Seabright)
22
Facility 22
CA AVG 103
Rank #1288 / 1657
No
92
Facility 92
CA AVG 57
Rank #137 / 2092
-1-
0
Facility 0
CA AVG 3
Rank #1 / 1164
1
Facility 1
CA AVG 13
Rank #1391 / 1487
50.0%
Facility 50.0%
CA AVG 74.8%
Rank #1223 / 1368
Divine Senior Care IncPrivate / Semi-Private Rooms
Alexandria Victoria
AL
HC
MC
Santa Cruz (Banana Belt)
13
Facility 13
CA AVG 103
Rank #1309 / 1657
No
85
Facility 85
CA AVG 57
Rank #290 / 2092
93
Facility 93
CA AVG 81
Rank #242 / 1401
4
3
Facility 3
CA AVG 13
Rank #441 / 1397
0
Facility 0
CA AVG 3
Rank #1 / 1164
10
Facility 10
CA AVG 13
Rank #662 / 1487
61.5%
Facility 61.5%
CA AVG 74.8%
Rank #1075 / 1368
Ofelia Jony, IncPrivate Rooms / Semi-Private Rooms
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Financial Assistance for
Assisted Living in California

Valley Haven is located in Santa Cruz, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Valley Haven

What neighborhood is Valley Haven in?

Valley Haven is in the Live Oak neighborhood of Santa Cruz.

Who is the owner of Valley Haven?

Valley Haven is legally operated by Jesus & Josephine Arcilla, and administered by Josephine Arcilla.

Is Valley Haven in a walkable area?

Valley Haven has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Valley Haven?

Valley Haven's occupancy is 56%.

Who is the administrator of Valley Haven?

Josephine Arcilla is the administrator of Valley Haven.

How many beds does Valley Haven have?

Valley Haven has 48 beds.

Has Valley Haven had any recent citations?

Valley Haven has no recently reported citations.

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