Show Inspection Reports
Total health inspections
4
Mississippi average 4.4
Last Health inspection on Jul 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home in Southaven
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Quince Nursing and Rehabilitation Center
Nursing Home in Southaven
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Quince Nursing and Rehabilitation Center
At the Quince Nursing and Rehabilitation Center, a commitment to excellence is not just a motto – it’s a way of life. With a steadfast dedication to upholding the highest standards of care, they go above and beyond to tailor their services to each individual, ensuring specialized and personalized support that enriches the lives of their senior residents. This home, proudly certified by both Medicare and Medicaid, boasts an array of modern amenities and a team of skilled professionals who are devoted to enhancing the senior living experience.
Within their welcoming walls, the facility provides an array of therapeutic services, including outpatient therapy and short-term rehabilitation suites. Their commitment to holistic well-being is evidenced by the presence of state-of-the-art therapy equipment and a compassionate staff who are there to support every step of the journey. From wound care and stroke recovery to cardiac care, pain management, and dysphagia therapy, this center leaves no stone unturned in its pursuit of comprehensive and effective care, ensuring that seniors receive the attention they need to thrive.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
188
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
94.6%
Residents per day (avg)
176
Occupancy rate
94.6%
Residents per day (avg)
176
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
23% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
42% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
35% of new residents, often for long-term daily care.
Typical stay
11 - 12 months
Finances and operations
Privately-owned community
Home revenue
$20.8M
Operating loss
-$1.3M
Privately-owned community
Home revenue
$20.8M
Operating loss
-$1.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$22.1M
188-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 47 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeNursing Home
StatusAppl In Process
CMS Certification Number445197
Quince Nursing and Rehabilitation Center is legally operated by Quince Nursing and Rehabilitation LLC, and administrated by Felix Strickland.
Staffing
Key information about the people who lead and staff this community.
ContactMr. Bo Maynard, Executive Director
Types of Care at Quince Nursing and Rehabilitation Center
Nursing Home
Inspection History
In Mississippi, the Department of Health, Division of Health Care Facilities performs unannounced inspections and investigations to ensure facilities provide high-quality resident care.
Latest inspection
Date
July 1, 2025
Complaint Investigation21 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Mississippi average: 17 deficiencies
Inspection Report Summary for Quince Nursing and Rehabilitation Center
The most recent inspection on July 1, 2025, identified deficiencies related to failure to perform neurological assessments and monitoring after seizure activity, delayed laboratory specimen collection, and insufficient nurse competencies. Earlier inspections showed a pattern of deficiencies involving resident supervision, dignity, medication management, resident assessments, and care planning. Prior complaint investigations substantiated immediate jeopardy findings related to resident elopement and neglect, including one case resulting in resident death, but enforcement actions such as fines or license suspensions were not listed in the available reports. Most complaints were substantiated, with immediate jeopardy removed after the facility implemented corrective plans including staff training and compliance monitoring. The inspection history shows ongoing challenges with clinical care and supervision, with some corrective actions taken but recurring issues noted over time.
Health Inspection History
Inspections
Total health citations
20
Mississippi average 16.9
Citations per inspection
5
Mississippi average 3.83
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 20 citations resulted from standard inspections; and 2 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
5
5
400% worse than Mississippi averageMississippi average: 1
Serious Health citations
0
0
100% better than Mississippi averageMississippi average: 1.1
5 critical citations
0 serious citations
15 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect critical citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jul 01, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jul 01, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Jul 01, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Jul 01, 2025
Corrected
Abuse/Neglect critical citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 22, 2021
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 22, 2021
Corrected
Abuse/Neglect critical citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 22, 2021
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 22, 2021
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Southaven The information below is reported by the Mississippi State Department of Health, Bureau of Health Facilities Licensure.
Filter by care type
Allenbrooke Nursing & Rehab Center
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Memphis
180
89.6%
+23%
3.53
-3%
0
8
4.0
1
164
A+
48
Anderson, Richie
$18.4M
$10.2M
55.5%
445485
DeSoto Healthcare Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Southaven (Brook Hollow)
120
78.2%
-5%
4.54
-2%
1
17
2.8
2
94
A+
25
Desoto Healthcare Inc
$12.1M
$4.4M
36.7%
255296
Diversicare of Safe Haven
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Southaven
140
93.5%
+14%
3.88
-16%
7
40
5.0
7
133
-
20
Davis, Hannah
$17.2M
$6.0M
34.7%
255109
Quince Nursing and Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Memphis (Keswick - Stornaway)
188
94.6%
+30%
3.78
+4%
1
20
5.0
5
176
A+
47
Cottrell, Julie
$19.5M
$10.5M
53.9%
445197
AccentCare
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Southaven
-
-
-
-
-
0
0
0.0
0
-
-
46
-
-
-
-
-
Places of interest near Quince Nursing and Rehabilitation Center
14.4 miles from city center — 2.07 miles to nearest hospital (Methodist Le Bonheur Germantown Hospital)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
258
Employees
255
Contractors
3
Staff to resident ratio
1.76:1
0% compared with Mississippi averageMississippi average ratio: 1.69:1
Avg staff/day
106
Average shift
7.7 hours
0% compared with Mississippi averageMississippi average: 8 hours
Total staff hours (quarter)
74,079
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
20
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
55
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
119
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.1%
78 contractor hours this quarter
Occupational Therapy Assistant: 2
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 119 | 0 | 119 | 32,493 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 55 | 0 | 55 | 16,348 | 91 | 100% | 8.1 |
| Physical Therapist | 20 | 0 | 20 | 6,885 | 91 | 100% | 7.8 |
| Registered Nurse | 20 | 0 | 20 | 5,591 | 91 | 100% | 9.4 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 1,404 | 86 | 95% | 6.5 |
| Physical Therapy Assistant | 3 | 0 | 3 | 1,363 | 73 | 80% | 7.7 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,358 | 67 | 74% | 7.8 |
| Qualified Social Worker | 4 | 0 | 4 | 1,333 | 71 | 78% | 7.2 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,077 | 74 | 81% | 7.5 |
| Dental Services Staff | 2 | 0 | 2 | 989 | 65 | 71% | 8.3 |
| Other Dietary Services Staff | 3 | 0 | 3 | 987 | 89 | 98% | 7.3 |
| Administrator | 2 | 0 | 2 | 968 | 63 | 69% | 8 |
| RN Director of Nursing | 4 | 0 | 4 | 694 | 44 | 48% | 7.3 |
| Physical Therapy Aide | 3 | 0 | 3 | 509 | 70 | 77% | 7.1 |
| Nurse Practitioner | 2 | 0 | 2 | 504 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 476 | 65 | 71% | 7.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Medical Director | 0 | 1 | 1 | 64 | 12 | 13% | 5.3 |
| Occupational Therapy Aide | 1 | 0 | 1 | 56 | 17 | 19% | 3.3 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 14 | 3 | 3% | 4.5 |
119 Certified Nursing Assistant
% of Days
100%
55 Licensed Practical Nurse
% of Days
100%
20 Physical Therapist
% of Days
100%
20 Registered Nurse
% of Days
100%
4 Respiratory Therapy Technician
% of Days
95%
3 Physical Therapy Assistant
% of Days
80%
6 Clinical Nurse Specialist
% of Days
74%
4 Qualified Social Worker
% of Days
78%
4 Speech Language Pathologist
% of Days
81%
2 Dental Services Staff
% of Days
71%
3 Other Dietary Services Staff
% of Days
98%
2 Administrator
% of Days
69%
4 RN Director of Nursing
% of Days
48%
3 Physical Therapy Aide
% of Days
77%
2 Nurse Practitioner
% of Days
69%
1 Dietitian
% of Days
68%
1 Therapeutic Recreation Specialist
% of Days
71%
1 Mental Health Service Worker
% of Days
65%
1 Medical Director
% of Days
13%
1 Occupational Therapy Aide
% of Days
19%
2 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
147 residents
Residents by payment source
Medicare
22 residents (15%)
Medicaid
57 residents (38.8%)
Private pay or other
68 residents (46.3%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.8
26% better than Mississippi averageMississippi average: 10.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.5
26% better than Mississippi averageMississippi average: 19.5
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.1%
Percent of long-stay residents whose need for help with daily activities has increased
11.1%
31% better than Mississippi averageMississippi average: 16.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
17.2%
Percent of long-stay residents whose ability to move independently worsened
17.2%
21% better than Mississippi averageMississippi average: 21.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
15.1%
27% better than Mississippi averageMississippi average: 20.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
54% better than Mississippi averageMississippi average: 3.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.9%
Percent of long-stay high risk residents with pressure ulcers
4.9%
10% better than Mississippi averageMississippi average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.0%
Percent of long-stay residents with a urinary tract infection
6.0%
190% worse than Mississippi averageMississippi average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
36% better than Mississippi averageMississippi average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Mississippi averageMississippi average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
10% better than Mississippi averageMississippi average: 89.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
In line with Mississippi averageMississippi average: 94.5%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.59
Number of hospitalizations per 1,000 long-stay resident days.
1.59
In line with Mississippi averageMississippi average: 1.58
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.94
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.94
40% better than Mississippi averageMississippi average: 1.57
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
14% better than Mississippi averageMississippi average: 79.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
15% better than Mississippi averageMississippi average: 1.7%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
24% better than Mississippi averageMississippi average: 79.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
13.7%
38% better than Mississippi averageMississippi average: 22.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
4.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
4.5%
60% better than Mississippi averageMississippi average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Mississippi averageMississippi average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
45.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
45.8%
15% worse than Mississippi averageMississippi average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
36.3%
Rate of successful return to home or community from a skilled nursing facility.
36.3%
28% worse than Mississippi averageMississippi average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$72K
17% lower than Mississippi averageMississippi average: $86K
Number of fines
1
43% fewer fines than Mississippi averageMississippi average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Mississippi averageMississippi average: 0.5
Fines amount comparison
Fines amount comparison
This facility
$72K
Mississippi average
$86K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 1, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 1, 2025
$72K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Quince Nursing and Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
94.6%
↑ 6.0pp vs 2022
Net Income
-$1.3M
↓ ~$166.1K vs 2022
Total Payroll
$13.3M
↑ ~$740.7K vs 2022
Profit Margin
-6.6%
↓ 0.7pp vs 2022
Loading trend charts...
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