Quince Nursing and Rehabilitation Center

Quince Nursing and Rehabilitation Center, a 188-bed skilled nursing facility at 6733 Quince Road in Memphis, Shelby County, Tennessee, is operated by Quince Nursing and Rehabilitation LLC. Owner Julie Cottrell and administrator Felix Strickland oversee operations.

The facility holds a 1-star CMS overall rating, with a 1-star health inspection rating; 65.8% below the Tennessee state average, and maintains exceptionally high occupancy at 94.6%, ranking 33rd among 302 Tennessee facilities.

The facility’s inspection record documents serious, recurring failures in resident care and safety. Most recently, on July 1, 2025, state investigators found that Quince failed to perform neurological assessments and monitoring after a resident experienced a seizure event. That resident subsequently died. The same inspection identified the facility’s failure to timely collect laboratory specimens for another resident exhibiting hematuria, delaying diagnosis and treatment of a urinary tract infection and resulting in hospitalization.

State investigators determined the facility’s nursing staff lacked competencies required to detect changes in resident condition and perform necessary assessments.

All three deficiencies were cited at critical severity; the highest regulatory classification, indicating situations placing residents at imminent risk of death or serious bodily injury. A $72,000 federal civil penalty was imposed in July 2025.

In October 2021, investigators substantiated critical violations for resident elopement; a vulnerable resident with confusion and hallucinations left unsupervised outside the facility for 39 minutes. The same investigation cited critical deficiencies for medication storage and failure to maintain resident dignity. Four inspections since 2019 yielded 21 total citations; 425% above the Tennessee average, with 5 critical violations (355% worse than state average).

Nursing staffing measures 3 hours 47 minutes per resident per day, marginally above the state average of 3 hours 40 minutes.

Financial performance shows an operating loss of $1.3 million against $20.8 million in revenue.

Quince’s inspection history reflects persistent systemic failures in clinical assessment, supervision, and care management, with the most recent critical findings involving irreversible resident harm.

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