Virginia Highlands Health and Rehabilitation Center

Virginia Highlands Health and Rehabilitation Center is a Nursing Home in Wisconsin

Virginia Highlands Health and… is a Nursing Home in Wisconsin

Virginia Highlands Health and Rehabilitation Center

W173N10915 Bernies Way, Germantown, WI 53022 View Map

Virginia Highlands Health and Rehabilitation Center is a Nursing Home in Wisconsin

Virginia Highlands Health and… is a Nursing Home in Wisconsin

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Overview of Virginia Highlands Health and Rehabilitation Center

A retirement home that aims to transform the lives of seniors through skilled nursing care, Virginia Highlands Health and Rehabilitation Center in Germantown ensures an unparalleled level of care that many families have trusted over the years. With an emphasis on long-term, sub-acute nursing, and memory care services, professional caregivers and nurses are committed to ensuring a sense of home and belonging where everyone is welcome and included.

Virginia Highlands ensures a place for seniors to thrive with full, compassionate, and complete care in a home-like setting. They provide comprehensive and exclusive programs, such as wellness checks, personalized care plans, and housing accommodations (transportation, maintenance, ADLs). Some nursing home activities include rehabilitative therapies (physical, occupational, speech), wound care, cardiac care, colostomy care, respiratory care, and hospice care.

(276) 451-2590

Managed by Michael P. Spitzer

Administrator

Michael P. Spitzer serves as the Administrator at Virginia Highlands Health and Rehabilitation Center. He leads the team dedicated to supporting each resident’s health and well-being, working alongside skilled nurses, therapists, caregivers, and support staff to help residents achieve their rehabilitation goals.

Home Information Complete Care at Germantown
  • Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue sits below most peers, indicating modest billing throughput. Payroll costs fall below most facilities, hinting at lean staffing budgets. Total income mirrors statewide norms, reflecting a balanced margin profile.

  • Medicare nights track the statewide midpoint, keeping volumes steady. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights trail most peers, signaling limited market-rate volume.

Occupancy
Beds
121
Occupancy
45.4%
Total Bed Days Available
25894
Avg. Length of Stay
96 days
Avg. Residents per Day
54
Finance
Home Revenue
$3,971,189.00
Payroll Costs
$1,655,575.00
Profit
$-191,768.00
Total Home Costs
$4,066,697.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
41.7%
House Specifics:
CCN
525653
Rural vs. Urban
Urban
County
Washington
Type of Control
Proprietary — Individual
Operations
Total Admissions
153
Total Discharges
124
% Medicaid Admissions
5%
% Medicare Admissions
32%
% Private Pay Admissions
63%
% Medicaid Discharges
7%
% Medicare Discharges
16%
% Private Pay Discharges
77%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
4 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
3 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
2 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
5 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
3.26 hrs
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
7866
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
712
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
3373
Bed community size
121-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Facility Type
Skilled Care

Additional licensing details

CMS Certification Number: 525653
County: WASHINGTON

Ownership & operating entity

Virginia Highlands Health and Rehabilitation Center is legally operated by VIRGINIA HIGHLANDS CARE AND REHAB CENTER LLC, and administrated by MICHAEL SPITZER.

Profit status: FOR PROFIT

Contact Information

Fax: (262) 251-7359

Types of Care at Virginia Highlands Health and Rehabilitation Center

Skilled Nursing Memory Care
Contact Virginia Highlands Health and Rehabilitation Center

Places of interest near Virginia Highlands Health and Rehabilitation Center

Address 1.6 miles from city center

Address W173N10915 Bernies Way, Germantown, WI 53022

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Comparison Chart

The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.
Compare Nursing Homes around Germantown
Virginia Highlands Health and Rehabilitation Center
MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Germantown
121
No
25
VIRGINIA HIGHLANDS CARE AND REHAB CENTER LLC
45.4%
$3,971,189.00
$1,655,575.00
41.7%
53.50
4/5
3.2560
3/5
2/5
5/5
-
LindenGrove Menomonee Falls
SNF

24/7 care needed

Menomonee Falls
73
No
10
LINDENGROVE COMMUNITIES LLC
71.9%
$5,465,329.00
$1,978,319.00
36.2%
49.20
1/5
4.6041
1/5
4/5
1/5
2
Menomonee Falls Health Services
SNF

24/7 care needed

Menomonee Falls
50
No
33
NSH MENOMONEE LLC
60.8%
$7,653,360.00
$1,600,493.00
20.9%
24.70
1/5
3.9453
1/5
3/5
1/5
4
Countryview Group Home
AL

For seniors needing help with daily tasks but not full-time nursing.

SNF

24/7 care needed

Germantown
-
Yes
7
-
-
-
-
-
-
-
-
-
-
-
-

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

81
Total Staff
65
Employees
16
Contractors
21,520
Total Hours (Quarter)
29
Avg Staff/Day
8.2
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse126.9 No
Licensed Practical Nurse59.6 No
Certified Nursing Assistant368.9 No
Staff by Category
Administration
2 staff
7.9hs shift avg
Nursing Staff
58 staff
8.4hs shift avg
Physicians & Practitioners
3 staff
8hs shift avg
Therapy Services
15 staff
6.2hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
3.5hs shift avg
Dietary Services
1 staff
9.3hs shift avg
Other Services
1 staff
7.6hs shift avg
Contractor Analysis
7.7%
of total hours from contractors
1,667 contractor hours this quarter
Speech Language Pathologist: 3 Physical Therapy Aide: 2 Physical Therapy Assistant: 3 Respiratory Therapy Technician: 7 Qualified Social Worker: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant360369,63091100%8.9
Registered Nurse120123,42491100%6.9
Licensed Practical Nurse5051,85691100%9.6
RN Director of Nursing3031,3726774%8.3
Medication Aide/Technician2029137987%9.1
Nurse Practitioner2026316470%8
Dietitian1015485965%9.3
Administrator2025205763%7.9
Physical Therapy Assistant0335086571%7.7
Clinical Nurse Specialist1014876167%8
Mental Health Service Worker1014736268%7.6
Speech Language Pathologist0334716470%6.5
Physical Therapy Aide0223576066%5.8
Respiratory Therapy Technician0772044347%4.5
Qualified Social Worker0111283640%3.6

Health Inspection History

Source: CMS Health Citations (Nov 2022 – Mar 2025)

9
Inspections
32
Total Citations
0
Critical (J-L)
0
Serious (G-I)
3.56
Citations/Inspection
Mar 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
32
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
8
25% of total
Quality of Life & Care
8
25% of total
Abuse, Neglect & Exploitation
5
16% of total
Pharmacy Services
3
9% of total
Administration
2
6% of total
Infection Control
1
3% of total
Citation Sources
Standard Inspections 18
Complaint Investigations 15
State Comparison (WI)
Avg Citations (State)
27.3
This Facility: 32
Avg Critical (State)
0.9
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Mar 05, 2025 E NutritionF0812 Corrected
Mar 05, 2025 D Care PlanningF0645 Corrected
Mar 05, 2025 D Resident RightsF0551 Corrected
Mar 05, 2025 D Resident RightsF0623 Corrected
Jan 30, 2025 E PharmacyF0755 Corrected
Jul 17, 2024 D Abuse/NeglectF0609 Corrected
Jul 17, 2024 D Abuse/NeglectF0610 Corrected
May 08, 2024 D Abuse/NeglectF0609 Corrected
May 08, 2024 D Abuse/NeglectF0610 Corrected
Jan 24, 2024 E Quality of CareF0677 Corrected
Jan 24, 2024 D Quality of CareF0700 Corrected
Jan 24, 2024 D Resident RightsF0585 Corrected
Nov 07, 2023 D Care PlanningF0657 Corrected
Nov 07, 2023 D Resident RightsF0585 Corrected
Oct 25, 2023 D Abuse/NeglectF0607 Corrected
Oct 25, 2023 D Quality of CareF0689 Corrected
Oct 25, 2023 D Resident RightsF0580 Corrected
Oct 25, 2023 D Resident RightsF0585 Corrected
Jan 18, 2023 D AdministrationF0836 Corrected
Jan 18, 2023 D Quality of CareF0698 Corrected
Jan 18, 2023 E Resident RightsF0584 Corrected
Nov 10, 2022 D AdministrationF0849 Corrected
Nov 10, 2022 F EnvironmentalF0908 Corrected
Nov 10, 2022 E Infection ControlF0880 Corrected
Nov 10, 2022 E PharmacyF0759 Corrected
Nov 10, 2022 E PharmacyF0761 Corrected
Nov 10, 2022 D Quality of CareF0677 Corrected
Nov 10, 2022 D Quality of CareF0689 Corrected
Nov 10, 2022 D Quality of CareF0692 Corrected
Nov 10, 2022 D Quality of CareF0695 Corrected
Nov 10, 2022 D Care PlanningF0660 Corrected
Nov 10, 2022 D Resident RightsF0582 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care
Resident Census by Payment Source
54 Total Residents
Medicare 11 (20.4%)
Medicaid 43 (79.6%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

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Claim What’s Yours: Financial Aid for Wisconsin Seniors

Program
State Program Name
Eligibility
Benefits
Family Care Program
WI Medicaid Family Care
Official government program page
  • General: Age 65+ or disabled, Wisconsin resident, Medicaid-eligible, long-term care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • WI Specifics: Managed care model; rural/urban balance.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Wisconsin Caregiver Support Program
  • General: Caregiver of someone 60+ (or with dementia), Wisconsin resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • WI Specifics: High rural demand; ADRC coordination.
  • Services: In-home respite (4-6 hours/day), adult day care (~$65/day), short-term facility care (up to 5 days).
IRIS (Include, Respect, I Self-Direct)
  • General: Age 65+ (or disabled 18+), WI resident, Medicaid-eligible, NFLOC.
  • Income Limits (2025): ~$2,829/month; QIT optional.
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • WI Specifics: Flexible budget; serves ~20,000; participant hires caregivers.
  • Services: Personal care (custom hours), respite, home mods, equipment, transportation, support services.
SeniorCare Prescription Drug Assistance
  • General: Age 65+, WI resident, US citizen/qualified immigrant, not on full Medicaid.
  • Income Limits (2025): ~$24,980-$34,980/year (Level 1-2B, individual); varies by level.
  • Asset Limits: None.
  • WI Specifics: Four benefit levels; serves ~50,000 annually.
  • Services: $5 generic/$15 brand copays (Level 1); deductibles ($500-$850) for higher levels; covers most Rx drugs.
Medicare Savings Program (MSP)
Wisconsin Medicare Savings Program
  • General: Age 65+ or disabled, WI resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • WI Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Wisconsin Home Energy Assistance Program (WHEAP)
Wisconsin WHEAP
  • General: Age 60+ prioritized, WI resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • WI Specifics: Covers gas, electric, wood; crisis aid available.
  • Services: Heating/electric aid ($300-$1,000/season), crisis aid ($500 max), weatherization.
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, WI resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • WI Specifics: Priority for veterans, rural residents; Goodwill/AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Wisconsin VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, WI resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • WI Specifics: High rural veteran use; supports care costs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Deferral Loan Program
Wisconsin Property Tax Deferral Loan
  • General: Age 65+, WI resident, homeowner, live in home 6+ months/year.
  • Income Limits (2025): ~$24,980/year (household).
  • Asset Limits: Home equity < $500,000; limited other assets.
  • WI Specifics: Saves ~$500-$1,500/year; interest ~2%-3%.
  • Services: Deferred tax payment (~$500-$1,500/year avg.).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, WI resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • WI Specifics: Vouchers (~$45/season); serves ~15,000 annually.
  • Services: Vouchers (~$45/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Wisconsin Seniors

WI Medicaid Family Care

Family Care Program

Requirements:
  • General:
    Age 65+ or disabled, Wisconsin resident, Medicaid-eligible, long-term care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • WI Specifics:
    Managed care model; rural/urban balance.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
WI NFCSP Respite

Wisconsin Caregiver Support Program

Requirements:
  • General:
    Caregiver of someone 60+ (or with dementia), Wisconsin resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • WI Specifics:
    High rural demand; ADRC coordination.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$65/day), short-term facility care (up to 5 days).
Wisconsin IRIS

IRIS (Include, Respect, I Self-Direct)

Requirements:
  • General:
    Age 65+ (or disabled 18+), WI resident, Medicaid-eligible, NFLOC.
  • Income Limits (2025):
    ~$2,829/month; QIT optional.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • WI Specifics:
    Flexible budget; serves ~20,000; participant hires caregivers.
Benefits without Contact:
  • Services: Personal care (custom hours), respite, home mods, equipment, transportation, support services.
Wisconsin SeniorCare

SeniorCare Prescription Drug Assistance

Requirements:
  • General:
    Age 65+, WI resident, US citizen/qualified immigrant, not on full Medicaid.
  • Income Limits (2025):
    ~$24,980-$34,980/year (Level 1-2B, individual); varies by level.
  • Asset Limits:
    None.
  • WI Specifics:
    Four benefit levels; serves ~50,000 annually.
Benefits without Contact:
  • Services: $5 generic/$15 brand copays (Level 1); deductibles ($500-$850) for higher levels; covers most Rx drugs.
Wisconsin Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, WI resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • WI Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Wisconsin WHEAP

Wisconsin Home Energy Assistance Program (WHEAP)

Requirements:
  • General:
    Age 60+ prioritized, WI resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • WI Specifics:
    Covers gas, electric, wood; crisis aid available.
Benefits without Contact:
  • Services: Heating/electric aid ($300-$1,000/season), crisis aid ($500 max), weatherization.
Wisconsin SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, WI resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • WI Specifics:
    Priority for veterans, rural residents; Goodwill/AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Wisconsin VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, WI resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • WI Specifics:
    High rural veteran use; supports care costs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Wisconsin Property Tax Deferral Loan

Property Tax Deferral Loan Program

Requirements:
  • General:
    Age 65+, WI resident, homeowner, live in home 6+ months/year.
  • Income Limits (2025):
    ~$24,980/year (household).
  • Asset Limits:
    Home equity < $500,000; limited other assets.
  • WI Specifics:
    Saves ~$500-$1,500/year; interest ~2%-3%.
Benefits without Contact:
  • Services: Deferred tax payment (~$500-$1,500/year avg.).
Wisconsin SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, WI resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • WI Specifics:
    Vouchers (~$45/season); serves ~15,000 annually.
Benefits without Contact:
  • Services: Vouchers (~$45/season) for produce at farmers’ markets.
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