Show Inspection Reports
Total health inspections
6
Washington average 7.8
Last Health inspection on May 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Nursing Home
Hallmark Manor
Hallmark Manor, a distinguished healthcare center in Federal Way, Washington, renowned for its exceptional skilled nursing and rehabilitation services. What sets Hallmark Manor apart is its unwavering commitment to quality care, whether it’s short-term rehabilitation, long-term care, or postoperative recovery. The facility boasts a highly competent nursing team equipped with state-of-the-art technology and innovative techniques, ensuring the utmost comfort for every patient.
Hallmark Manor also prides itself on individualized care plans, tailoring their services to meet the unique needs of each resident. Beyond the expert care, the community exudes a warm and inviting atmosphere. Residents can enjoy the serene outdoor spaces, basking in the sun’s glow. Discover the ideal home for recovery at Hallmark Manor, where compassionate nursing home care meets a welcoming ambiance, just around the corner from you.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
147
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
62.6%
Residents per day (avg)
98
Occupancy rate
62.6%
Residents per day (avg)
98
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
13% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
34% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
53% of new residents, often for long-term daily care.
Typical stay
6 months
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$14.7M
Profit
$131.4K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$14,720,369.00
Profit
$131,424.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$14.6M
39 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 43 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Additional licensing details
CMS Certification Number:
505313
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
David Masterjohn, Executive Director
Types of Care at Hallmark Manor
Skilled Nursing
Inspection History
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
6 visits/inspections
2 visits/inspections triggered by complaints
4 routine inspections
Results
6 with issues
0 without issues
Washington average: 8 complaint visits
Washington average: 9 inspections
Latest inspection
Date:May 13, 2025
Type:Routine
55 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Health Inspection History
Inspections
Total health citations
59
Washington average 48.9
Citations per inspection
9.83
Washington average 6.92
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
54 of 59 citations resulted from standard inspections; and 5 of 59 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Washington averageWashington average: 0.3
Serious Health citations
1
1
41% better than Washington averageWashington average: 1.7
0 critical citations
1 serious citation
58 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 13, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 13, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
May 13, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
May 13, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 13, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 13, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 13, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 13, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Federal Way The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Hallmark Manor
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Federal Way
147
59.0%
-19%
3.68
-13%
1
59
1
98
A+
43
Nelson, Melissa
$14,3M
$6,0M
41.7%
505313
Places of interest near Hallmark Manor
2.1 miles from city center — 1.44 miles to nearest hospital (St. Francis Hospital)
32300 1st Ave S, Federal Way, WA 98003
Calculate Travel Distance to Hallmark Manor
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
158
Employees
150
Contractors
8
Staff to resident ratio
1.61:1
13% worse than Washington averageWashington average ratio: 1.85:1
Avg staff/day
52
Average shift
8 hours
0% compared with Washington averageWashington average: 8.1 hours
Total staff hours (quarter)
37,641
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
20
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
72
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.8%
318 contractor hours this quarter
Occupational Therapy Aide: 3
Occupational Therapy Assistant: 3
Licensed Practical Nurse: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 72 | 0 | 72 | 20,889 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 19 | 1 | 20 | 6,536 | 91 | 100% | 9.8 |
| Registered Nurse | 18 | 0 | 18 | 4,461 | 91 | 100% | 9.6 |
| RN Director of Nursing | 4 | 0 | 4 | 847 | 65 | 71% | 6.4 |
| Speech Language Pathologist | 9 | 0 | 9 | 624 | 60 | 66% | 6.6 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 573 | 61 | 67% | 8.1 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 508 | 53 | 58% | 9.6 |
| Dental Services Staff | 1 | 0 | 1 | 490 | 51 | 56% | 9.6 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dietitian | 2 | 0 | 2 | 449 | 63 | 69% | 7.1 |
| Other Dietary Services Staff | 3 | 0 | 3 | 393 | 62 | 68% | 6.2 |
| Physical Therapy Aide | 4 | 0 | 4 | 302 | 62 | 68% | 4.2 |
| Occupational Therapy Aide | 0 | 3 | 3 | 221 | 40 | 44% | 5.3 |
| Physical Therapy Assistant | 7 | 0 | 7 | 130 | 27 | 30% | 4.3 |
| Qualified Social Worker | 2 | 0 | 2 | 121 | 54 | 59% | 2.2 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 49 | 6 | 7% | 7 |
| Medical Director | 0 | 1 | 1 | 41 | 3 | 3% | 13.5 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 17 | 5 | 5% | 3.4 |
72 Certified Nursing Assistant
% of Days
100%
20 Licensed Practical Nurse
% of Days
100%
18 Registered Nurse
% of Days
100%
4 RN Director of Nursing
% of Days
71%
9 Speech Language Pathologist
% of Days
66%
4 Clinical Nurse Specialist
% of Days
67%
1 Administrator
% of Days
71%
1 Mental Health Service Worker
% of Days
58%
1 Dental Services Staff
% of Days
56%
1 Nurse Practitioner
% of Days
65%
2 Dietitian
% of Days
69%
3 Other Dietary Services Staff
% of Days
68%
4 Physical Therapy Aide
% of Days
68%
3 Occupational Therapy Aide
% of Days
44%
7 Physical Therapy Assistant
% of Days
30%
2 Qualified Social Worker
% of Days
59%
3 Occupational Therapy Assistant
% of Days
7%
1 Medical Director
% of Days
3%
2 Respiratory Therapy Technician
% of Days
5%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
98 residents
Residents by payment source
Medicare
8 residents (8.2%)
Medicaid
88 residents (89.8%)
Private pay or other
2 residents (2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.1
39% better than Washington averageWashington average: 10.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.7
29% better than Washington averageWashington average: 20.9
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
8.7%
Percent of long-stay residents whose need for help with daily activities has increased
8.7%
47% better than Washington averageWashington average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
9.8%
Percent of long-stay residents whose ability to move independently worsened
9.8%
55% better than Washington averageWashington average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.7%
6% worse than Washington averageWashington average: 24.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
23% better than Washington averageWashington average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.5%
Percent of long-stay high risk residents with pressure ulcers
4.5%
10% better than Washington averageWashington average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.6%
Percent of long-stay residents with a urinary tract infection
0.6%
66% better than Washington averageWashington average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.7%
Percent of long-stay residents who lose too much weight
5.7%
In line with Washington averageWashington average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.5%
Percent of long-stay residents who have depressive symptoms
2.5%
84% better than Washington averageWashington average: 16.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
12.6%
Percent of long-stay residents who received an antipsychotic medication
12.6%
13% better than Washington averageWashington average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.4%
In line with Washington averageWashington average: 96.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
In line with Washington averageWashington average: 93.8%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.85
Number of hospitalizations per 1,000 long-stay resident days.
1.85
34% worse than Washington averageWashington average: 1.38
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.89
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.89
25% worse than Washington averageWashington average: 1.51
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
68.2%
23% worse than Washington averageWashington average: 88.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.6%
Percent of short-stay residents who newly received an antipsychotic medication
2.6%
85% worse than Washington averageWashington average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.2%
19% worse than Washington averageWashington average: 82.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.3%
8% better than Washington averageWashington average: 19.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
5.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
5.9%
55% better than Washington averageWashington average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Washington averageWashington average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
42.9%
Percentage of residents at or above expected ability to care for themselves at discharge.
42.9%
20% worse than Washington averageWashington average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
29.0%
Rate of successful return to home or community from a skilled nursing facility.
29.0%
43% worse than Washington averageWashington average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$32K
61% lower than Washington averageWashington average: $82K
Number of fines
1
46% fewer fines than Washington averageWashington average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Washington averageWashington average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$32K
Washington average
$82K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 12, 2024
$32K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Hallmark Manor based on CMS SNF Cost Reports.
Occupancy Rate
59.0%
↓ 0.3pp vs 2022
Net Income
$131,424
↑ ~$429K vs 2022
Total Payroll
$8,248,003
↑ ~$481K vs 2022
Profit Margin
0.9%
↑ 3.0pp vs 2022
Loading trend charts...
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