Hallmark Manor

Hallmark Manor is a Nursing Home in Washington

Hallmark Manor is a Nursing Home in Washington

Hallmark Manor

32300 1st Ave S, Federal Way, WA 98003 View Map

Hallmark Manor is a Nursing Home in Washington

Hallmark Manor is a Nursing Home in Washington

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Overview of Hallmark Manor

Hallmark Manor, a distinguished healthcare center in Federal Way, Washington, renowned for its exceptional skilled nursing and rehabilitation services. What sets Hallmark Manor apart is its unwavering commitment to quality care, whether it’s short-term rehabilitation, long-term care, or postoperative recovery. The facility boasts a highly competent nursing team equipped with state-of-the-art technology and innovative techniques, ensuring the utmost comfort for every patient.

Hallmark Manor also prides itself on individualized care plans, tailoring their services to meet the unique needs of each resident. Beyond the expert care, the community exudes a warm and inviting atmosphere. Residents can enjoy the serene outdoor spaces, basking in the sun’s glow. Discover the ideal home for recovery at Hallmark Manor, where compassionate nursing home care meets a welcoming ambiance, just around the corner from you.

(253) 874-3580
Home Information HALLMARK MANOR
  • Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents tend to stay here longer than similar facilities across the state.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll outlays align with state averages, keeping staffing resources on par with peers. Total income mirrors statewide norms, reflecting a balanced margin profile.

  • Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights trail most peers, signaling limited market-rate volume.

Occupancy
Beds
147
Occupancy
63.9%
Total Bed Days Available
53655
Avg. Length of Stay
141 days
Avg. Residents per Day
98
Finance
Home Revenue
$14,038,754.00
Payroll Costs
$5,032,918.00
Profit
$-298,036.00
Total Home Costs
$10,399,489.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
35.9%
House Specifics:
CCN
505313
Owner Name
NELSON, MELISSA
Rural vs. Urban
Urban
County
King
Type of Control
Voluntary Nonprofit — Church
Operations
Total Admissions
209
Total Discharges
226
% Medicaid Admissions
54%
% Medicare Admissions
7%
% Private Pay Admissions
39%
% Medicaid Discharges
52%
% Medicare Discharges
5%
% Private Pay Discharges
42%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
3 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
3 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
3 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
3 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
3.68 hrs
Number of Fines
1
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
27732
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
635
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
3437
Years in operation
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 43 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Additional licensing details

CMS Certification Number: 505313

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: David Masterjohn, Executive Director

Types of Care at Hallmark Manor

Skilled Nursing
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Places of interest near Hallmark Manor

Address 2.1 miles from city center

Address 32300 1st Ave S, Federal Way, WA 98003

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

158
Total Staff
150
Employees
8
Contractors
37,641
Total Hours (Quarter)
52
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse189.6 No
Licensed Practical Nurse209.8 Yes
Certified Nursing Assistant727.6 No
Staff by Category
Administration
2 staff
8.2hs shift avg
Nursing Staff
114 staff
8.2hs shift avg
Physicians & Practitioners
5 staff
8.1hs shift avg
Therapy Services
28 staff
5.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
2.2hs shift avg
Dietary Services
5 staff
6.6hs shift avg
Other Services
2 staff
9.6hs shift avg
Contractor Analysis
0.8%
of total hours from contractors
318 contractor hours this quarter
Licensed Practical Nurse: 1 Occupational Therapy Aide: 3 Occupational Therapy Assistant: 3 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant7207220,88991100%7.6
Licensed Practical Nurse191206,53691100%9.8
Registered Nurse180184,46191100%9.6
RN Director of Nursing4048476571%6.4
Speech Language Pathologist9096246066%6.6
Clinical Nurse Specialist4045736167%8.1
Administrator1015206571%8
Mental Health Service Worker1015085358%9.6
Dental Services Staff1014905156%9.6
Nurse Practitioner1014725965%8
Dietitian2024496369%7.1
Other Dietary Services Staff3033936268%6.2
Physical Therapy Aide4043026268%4.2
Occupational Therapy Aide0332214044%5.3
Physical Therapy Assistant7071302730%4.3
Qualified Social Worker2021215459%2.2
Occupational Therapy Assistant0334967%7
Medical Director0114133%13.5
Respiratory Therapy Technician2021755%3.4

Health Inspection History

Source: CMS Health Citations (Nov 2022 – May 2025)

6
Inspections
59
Total Citations
0
Critical (J-L)
1
Serious (G-I)
9.83
Citations/Inspection
May 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
58
Serious (G-I)
1
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
15
25% of total
Pharmacy Services
9
15% of total
Resident Rights
7
12% of total
Infection Control
6
10% of total
Administration
2
3% of total
Abuse, Neglect & Exploitation
1
2% of total
Citation Sources
Standard Inspections 54
Complaint Investigations 5
State Comparison (WA)
Avg Citations (State)
48.9
This Facility: 59
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
May 13, 2025 D Infection ControlF0880 Corrected
May 13, 2025 D NutritionF0804 Corrected
May 13, 2025 D PharmacyF0756 Corrected
May 13, 2025 D PharmacyF0757 Corrected
May 13, 2025 D PharmacyF0761 Corrected
May 13, 2025 D Quality of CareF0677 Corrected
May 13, 2025 D Quality of CareF0684 Corrected
May 13, 2025 E Quality of CareF0689 Corrected
May 13, 2025 D Quality of CareF0692 Corrected
May 13, 2025 D Quality of CareF0700 Corrected
May 13, 2025 D Care PlanningF0637 Corrected
May 13, 2025 D Care PlanningF0641 Corrected
May 13, 2025 D Care PlanningF0644 Corrected
May 13, 2025 D Care PlanningF0656 Corrected
May 13, 2025 D Care PlanningF0657 Corrected
May 13, 2025 D Care PlanningF0658 Corrected
May 13, 2025 D Resident RightsF0582 Corrected
May 13, 2025 D Resident RightsF0584 Corrected
May 13, 2025 E Resident RightsF0628 Corrected
Aug 19, 2024 F NutritionF0801 Corrected
Aug 19, 2024 F NutritionF0812 Corrected
Jun 12, 2024 G Quality of CareF0686 Corrected
May 10, 2024 D Abuse/NeglectF0610 Corrected
May 10, 2024 E AdministrationF0773 Corrected
Mar 06, 2024 E Infection ControlF0880 Corrected
Mar 06, 2024 E NutritionF0806 Corrected
Mar 06, 2024 E NutritionF0812 Corrected
Mar 06, 2024 E PharmacyF0759 Corrected
Mar 06, 2024 E PharmacyF0761 Corrected
Mar 06, 2024 D Quality of CareF0688 Corrected
Mar 06, 2024 D Quality of CareF0689 Corrected
Mar 06, 2024 D Quality of CareF0695 Corrected
Mar 06, 2024 D Quality of CareF0698 Corrected
Mar 06, 2024 D Quality of CareF0744 Corrected
Mar 06, 2024 D Care PlanningF0637 Corrected
Mar 06, 2024 D Care PlanningF0641 Corrected
Mar 06, 2024 D Care PlanningF0645 Corrected
Mar 06, 2024 D Care PlanningF0657 Corrected
Mar 06, 2024 D Care PlanningF0658 Corrected
Mar 06, 2024 D Resident RightsF0550 Corrected
Mar 06, 2024 E Resident RightsF0623 Corrected
Mar 06, 2024 E Resident RightsF0625 Corrected
Nov 08, 2022 F AdministrationF0867 Corrected
Nov 08, 2022 E Infection ControlF0880 Corrected
Nov 08, 2022 E Infection ControlF0881 Corrected
Nov 08, 2022 D Infection ControlF0883 Corrected
Nov 08, 2022 D Infection ControlF0888 Corrected
Nov 08, 2022 E Nursing ServicesF0725 Corrected
Nov 08, 2022 E Nursing ServicesF0729 Corrected
Nov 08, 2022 E PharmacyF0755 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Life Care Centers of America
Resident Census by Payment Source
98 Total Residents
Medicare 8 (8.2%)
Medicaid 88 (89.8%)
Private Pay/Other 2 (2%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
6.1 Score
39% better than avg State avg: 10.0

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
14.7 Score
29% better than avg State avg: 20.9

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
8.7%
Lost Too Much Weight
5.7%
Urinary Tract Infection
0.6%
Depressive Symptoms
2.5%
Falls with Major Injury
2.0%
Pneumococcal Vaccine
93.4%
Antipsychotic Use
12.6%
Walking Ability Worsened
9.8%
Influenza Vaccine
90.3%
High Risk Residents with Pressure Ulcers
4.5%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
25.7%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
68.2% 23% worse than avg State: 88.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
2.6% 85% worse than avg State: 1.4%
Influenza Vaccine
66.2% 19% worse than avg State: 82.0%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $32K State avg: $82K 61% better than avg
Number of Fines 1 State avg: 1.8
Compared to State Average Facility: $32K | State Avg: $82K
Penalty History

Showing all 1 penalties (Jun 2024 - Jun 2024)

Jun 12, 2024 Civil Money Penalty
$32K
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Washington Seniors

Program
State Program Name
Eligibility
Benefits
Community Options Program Entry System (COPES)
WA Medicaid COPES
  • General: Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • WA Specifics: High demand in urban areas (e.g., Seattle).
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Washington Family Caregiver Support Program
  • General: Caregiver of someone 60+ (or with dementia), Washington resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • WA Specifics: High urban demand; rural outreach.
  • Services: In-home respite (4-6 hours/day), adult day care (~$70/day), short-term facility care (up to 5 days).
Community First Choice (CFC)
Washington Community First Choice
Official government program page
  • General: Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
  • Income Limits (2025): ~$2,829/month; QIT optional.
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • WA Specifics: Broader than COPES; serves ~20,000; self-directed option.
  • Services: Personal care (4-6 hours/day), respite (~240 hours/year), assistive devices, training, transportation.
Older Americans Act (OAA) Services
Washington OAA Services
  • General: Age 60+, WA resident; no income/asset limits.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • WA Specifics: 13 AAAs; includes Meals on Wheels; rural focus.
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Washington Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, WA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • WA Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Washington LIHEAP
  • General: Age 60+ prioritized, WA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • WA Specifics: Covers gas, electric, wood; emergency aid available.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Senior Community Service Employment Program (SCSEP)
Washington SCSEP
  • General: Age 55+, unemployed, low-income, WA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • WA Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Washington VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • WA Specifics: High veteran use; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Senior Citizens Property Tax Exemption
Washington Senior Property Tax Exemption
Official government program page
  • General: Age 61+ or disabled retiree, WA resident, homeowner, income-based.
  • Income Limits (2025): ~$45,000-$70,000/year (varies by county, e.g., King: $70,000).
  • Asset Limits: Not assessed; home value cap varies (~$250,000-$400,000).
  • WA Specifics: Saves ~$500-$1,500/year; offered statewide.
  • Services: Tax exemption (~$500-$1,500/year depending on county).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, WA resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • WA Specifics: Vouchers (~$80/season); serves ~20,000 via AAAs.
  • Services: Vouchers (~$80/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Washington Seniors

WA Medicaid COPES

Community Options Program Entry System (COPES)

Requirements:
  • General:
    Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • WA Specifics:
    High demand in urban areas (e.g., Seattle).
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
WA NFCSP

Washington Family Caregiver Support Program

Requirements:
  • General:
    Caregiver of someone 60+ (or with dementia), Washington resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • WA Specifics:
    High urban demand; rural outreach.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$70/day), short-term facility care (up to 5 days).
Washington Community First Choice

Community First Choice (CFC)

Requirements:
  • General:
    Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
  • Income Limits (2025):
    ~$2,829/month; QIT optional.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • WA Specifics:
    Broader than COPES; serves ~20,000; self-directed option.
Benefits without Contact:
  • Services: Personal care (4-6 hours/day), respite (~240 hours/year), assistive devices, training, transportation.
Washington OAA Services

Older Americans Act (OAA) Services

Requirements:
  • General:
    Age 60+, WA resident; no income/asset limits.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • WA Specifics:
    13 AAAs; includes Meals on Wheels; rural focus.
Benefits without Contact:
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Washington Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, WA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • WA Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Washington LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, WA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • WA Specifics:
    Covers gas, electric, wood; emergency aid available.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Washington SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, WA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • WA Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Washington VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • WA Specifics:
    High veteran use; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Washington Senior Property Tax Exemption

Senior Citizens Property Tax Exemption

Requirements:
  • General:
    Age 61+ or disabled retiree, WA resident, homeowner, income-based.
  • Income Limits (2025):
    ~$45,000-$70,000/year (varies by county, e.g., King: $70,000).
  • Asset Limits:
    Not assessed; home value cap varies (~$250,000-$400,000).
  • WA Specifics:
    Saves ~$500-$1,500/year; offered statewide.
Benefits without Contact:
  • Services: Tax exemption (~$500-$1,500/year depending on county).
Washington SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, WA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • WA Specifics:
    Vouchers (~$80/season); serves ~20,000 via AAAs.
Benefits without Contact:
  • Services: Vouchers (~$80/season) for produce at farmers’ markets.
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