Charter Senior Living of Oak Openings
Assisted Living & Memory Care · Sylvania, OH
Charter Senior Living of Oak Openings
Assisted Living & Memory Care · Sylvania, OH
Charter Senior Living of Troy is a trusted senior living community in Troy, IL, offering assisted living and short-term stays. The community features a wide selection of floor plans, including studio, one-bedroom, and two-bedroom apartments, ensuring a secure and comfortable residence that residents can personalize to their liking. Residents enjoy a freeing lifestyle with the support of personalized services like assistance with daily living activities, a full social calendar, and convenient services and amenities.
Promoting choice, dignity, privacy, independence and individuality, the community ensures they are delivering exceptional and personalized care services by closely understanding their residents’ needs. Here, residents benefit from a wide range of services, including on-site maintenance, housekeeping, laundry, transportation, and delicious meals daily. A plethora of amenities, such as a library, fitness center, salon, cafe & bistro, movie theater, and refreshing outdoor areas, offers plenty of spaces for enjoyment.
10 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 47 / 100 Rank #284 / 704Walk Score — State benchmarkedThis home is ranked 284th out of 704 homes in Ohio for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Ohio facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeResidential Care Facility
StatusActive
CountyLucas
Charter Senior Living of Oak Openings is administered by Wanda Palumbo.
Staffing
Key information about the people who lead and staff this community.
ContactMs. Susan Johnson, Executive Director (per BBB, record updated May 2026)
Licensed Nurses/CNAs
Fax(419) 365-6688
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
84 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
76 / 100
Ohio average: 89 / 100
Environment
94 / 100
Ohio average: 95 / 100
Moving in
79 / 100
Ohio average: 82 / 100
Facility culture
85 / 100
Ohio average: 86 / 100
Caregivers
88 / 100
Ohio average: 89 / 100
Spending time
78 / 100
Ohio average: 80 / 100
Meals and dining
91 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility72/100
Ohio average46/100
Did (Do) the therapists help you set goals?
This facility69/100
Ohio average89/100
Did (Do) you know who to speak to about your therapy progress?
This facility73/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility82/100
Ohio average88/100
Can you decide how to spend your day?
This facility89/100
Ohio average94/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your personal items safe here?
This facility86/100
Ohio average92/100
Can you enjoy the outdoors if you want to?
This facility89/100
Ohio average91/100
Are you able to get around the building if you want to?
This facility89/100
Ohio average95/100
Is it very clean here?
This facility90/100
Ohio average96/100
Do you feel you have enough privacy?
This facility95/100
Ohio average95/100
Can you find a place to be alone if you want to be alone?
This facility100/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Is it easy for you to get around in your room (or apartment)?
This facility100/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to CHARTER SENIOR LIVING OF OAK OPENINGS?
This facility69/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility71/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility93/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as involved in decisions about your care as you want to be?
This facility72/100
Ohio average85/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility73/100
Ohio average78/100
Are you friends with anyone who lives here?
This facility75/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility75/100
Ohio average87/100
Are you encouraged to speak up about things you don’t like here?
This facility82/100
Ohio average81/100
Are your concerns taken care of in a timely way?
This facility84/100
Ohio average86/100
Do the people who work here help you with technology, if needed?
This facility89/100
Ohio average89/100
Overall, are you satisfied with the care you receive here?
This facility95/100
Ohio average94/100
Would you highly recommend CHARTER SENIOR LIVING OF OAK OPENINGS to someone who needs this type of care?
This facility100/100
Ohio average89/100
Do the people who work here seem happy to work here?
This facility100/100
Ohio average92/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here ever get angry at you?
This facility71/100
Ohio average88/100
Do the same people take care of you most of the time?
This facility79/100
Ohio average84/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility80/100
Ohio average85/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility89/100
Ohio average90/100
Do the people who work here do things the way you want them done?
This facility89/100
Ohio average88/100
Do the people who work here check on you often enough to see if you need anything?
This facility90/100
Ohio average81/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility90/100
Ohio average92/100
Do the people who care for you explain your care and services to you?
This facility90/100
Ohio average85/100
Do the people who work here do everything they can to protect you from getting sick?
This facility94/100
Ohio average94/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility95/100
Ohio average95/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility95/100
Ohio average96/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have enough opportunities to go on outings and special events?
This facility62/100
Ohio average73/100
Are there enjoyable things to do on the weekends, if you want?
This facility65/100
Ohio average63/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility70/100
Ohio average83/100
Do you have something to look forward to most days?
This facility71/100
Ohio average77/100
Are you as connected to the community as you want to be?
This facility78/100
Ohio average71/100
Do you feel included in life here?
This facility80/100
Ohio average89/100
Do you like the activities here?
This facility81/100
Ohio average83/100
Do you usually enjoy how you spend your time?
This facility90/100
Ohio average87/100
Are you able to do the activities offered here, if you want?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility76/100
Ohio average68/100
Do you look forward to mealtimes?
This facility81/100
Ohio average80/100
Does the menu change often enough?
This facility94/100
Ohio average77/100
Do you like the food here?
This facility95/100
Ohio average81/100
Do you get enough fresh food options here?
This facility95/100
Ohio average81/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Family satisfaction survey results
The Scripps Gerontology Center at Miami University conducts a satisfaction survey among residents' family members, friends and guardians to assess quality of care and life.
Average score
65 / 100
Ohio average: 77 / 100
Latest survey results
Care and services
71 / 100
Ohio average: 80 / 100
Environment
64 / 100
Ohio average: 78 / 100
Moving in
82 / 100
Ohio average: 85 / 100
Facility culture
67 / 100
Ohio average: 78 / 100
Caregivers
67 / 100
Ohio average: 78 / 100
Spending time
51 / 100
Ohio average: 68 / 100
Meals and dining
60 / 100
Ohio average: 67 / 100
How often family visits residents at Charter Senior Living of Oak Openings
Profile of respondents of this survey
Daily
0.0
Several times a week
59.1
Once a week
18.2
Two to three times a month
13.6
Once a month
4.5
Few times a year
4.5
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does this living arrangement help the resident maintain their independence?:
This facility73/100
Ohio average84/100
Do you have enough opportunities for input into decisions about your resident’s care?:
This facility70/100
Ohio average78/100
Do you get enough information to make decisions with or about your resident?:
This facility70/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is the residential care facility thoroughly clean?:
This facility78/100
Ohio average83/100
Can the resident get outside often enough?:
This facility50/100
Ohio average74/100
Are the resident’s belongings safe?:
This facility62/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
When the resident moved in, were you given thorough information to help you know
This facility—/100
Ohio average—/100
what to expect?:
This facility84/100
Ohio average85/100
Was the resident given a thorough orientation to residential care?:
This facility72/100
Ohio average80/100
Did you feel warmly welcomed as a new family member?:
This facility86/100
Ohio average90/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Are you encouraged to speak up when you have a problem?:
This facility84/100
Ohio average83/100
Are your concerns addressed in a timely way?:
This facility73/100
Ohio average78/100
Are you kept well informed about how things are going with your resident?:
This facility58/100
Ohio average76/100
Do the staff seem happy to work at the residential care facility?:
This facility65/100
Ohio average77/100
Do the staff go above and beyond to give your resident a good life?:
This facility67/100
Ohio average76/100
Do you feel confident that staff would help your resident beyond their personal care
This facility—/100
Ohio average—/100
needs if you could not (eg, paperwork, purchasing clothing)?:
This facility39/100
Ohio average69/100
Do you have peace of mind about the care your resident is getting when you aren’t at
This facility—/100
Ohio average—/100
the residential care facility?:
This facility68/100
Ohio average82/100
Would you highly recommend this residential care facility to a family member or friend?:
This facility67/100
Ohio average79/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Do you feel confident the staff is knowledgeable about the resident’s medical
This facility—/100
Ohio average—/100
condition(s) and treatment(s)?:
This facility65/100
Ohio average79/100
Do the staff know what the resident likes and doesn’t like?:
This facility76/100
Ohio average79/100
Do the staff regularly check to see if the resident needs anything?:
This facility70/100
Ohio average77/100
Have you gotten to know the staff who care for your resident?:
This facility65/100
Ohio average78/100
Do the staff encourage your resident to be as independent as they are able to be?:
This facility73/100
Ohio average82/100
Do you feel confident staff would come quickly anytime your resident needed help?:
This facility57/100
Ohio average77/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Does the resident have something enjoyable to look forward to most days?:
This facility55/100
Ohio average71/100
Do the staff do a good job keeping the resident connected to the community?:
This facility65/100
Ohio average72/100
Does the resident have plenty of opportunities to do things that are meaningful to them?:
This facility56/100
Ohio average71/100
Does the residential care facility have enough opportunities for your resident to go on
This facility—/100
Ohio average—/100
special outings and events?:
This facility27/100
Ohio average63/100
Does the resident like the provided activities?:
This facility50/100
Ohio average69/100
Does the residential care facility provide things the resident enjoys doing on the
This facility—/100
Ohio average—/100
weekend?:
This facility33/100
Ohio average56/100
Do you have plenty of opportunities to be involved in the residential care facility?:
This facility67/100
Ohio average72/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
How to read these results
100=Definitely Yes, 67=Probably Yes, 33=Probably No, 0=Definitely No
Is there a lot of variety in the meals?:
This facility73/100
Ohio average70/100
Are you included in mealtimes if you want to be?:
This facility29/100
Ohio average65/100
Is the food good?:
This facility76/100
Ohio average68/100
Scores represent percent of positive responses for each item based on the latest Family Satisfaction Survey results
What does this home offer?
Housing Options: 1 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
30 years of experience
Keven J. Bennema leads Charter Senior Living as Executive Director, bringing 30 years of senior living experience. He holds a Nursing Home Administrator License in Ohio and a Masters of Health Care Administration from Cleveland State University. Keven has held multiple leadership roles including Executive Director and Executive Vice President, focusing on advancing a team-inspired culture and vision for senior living across 60 properties in 15 states.
Living Spaces & Floor Plans for Charter Senior Living of Oak Openings
Places of interest near Charter Senior Living of Oak Openings
3.0 miles from city center
Estimated distance in miles from Sylvania's city center to Charter Senior Living of Oak Openings's address, calculated via Google Maps.
Calculate Travel Distance to Charter Senior Living of Oak Openings
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Compare Assisted Living around the area
Info below is compiled from the OH Dept. of Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Locust Ridge | AL MC NH RC SNF | Williamsburg | 61
Facility
61
OH AVG
75
Rank
#174 / 309 | No |
0
Facility
0
OH AVG
40
Rank
#686 / 704 | Private Rooms | A+ | - | - | - |
| Brookdale Westlake Village | AL IL MC NH SNF | Westlake | 60
Facility
60
OH AVG
75
Rank
#177 / 309 | Yes |
25
Facility
25
OH AVG
40
Rank
#500 / 704 | 1 Bed / 2 Bed | A+ | Suzanne Nall | 86
Facility
86
OH AVG
85.8
Rank
#81 / 190 | - |
| Elizabeth Scott Community | AL MC NH SNF | Maumee | 60
Facility
60
OH AVG
75
Rank
#177 / 309 | No |
0
Facility
0
OH AVG
40
Rank
#686 / 704 | Studio / 1 Bed | A+ | Jill Schlievert | 94
Facility
94
OH AVG
85.8
Rank
#8 / 190 | - |
| The Knolls of Oxford | AL IL MC NH SNF | Oxford | 50
Facility
50
OH AVG
75
Rank
#214 / 309 | Yes |
0
Facility
0
OH AVG
40
Rank
#686 / 704 | Private / 1 Bed / 2 Bed / 3 Bed Rooms | - | Laura Lacy | 92
Facility
92
OH AVG
85.8
Rank
#19 / 190 | 4
Facility
4
OH AVG
2
Rank
#105 / 142 |
| Charter Senior Living of Oak Openings | AL MC | Sylvania | - | No |
47
Facility
47
OH AVG
40
Rank
#284 / 704 | 1 Bed | A+ | Wanda Palumbo | 84
Facility
84
OH AVG
85.8
Rank
#123 / 190 | - |
Frequently Asked Questions about Charter Senior Living of Oak Openings
Is Charter Senior Living of Oak Openings in a walkable area?
Charter Senior Living of Oak Openings has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
How long has Charter Senior Living of Oak Openings been in business?
Charter Senior Living of Oak Openings has been operating for approximately 10 years, based on available licensing and registration records.
Are pets allowed at Charter Senior Living of Oak Openings?
No, Charter Senior Living of Oak Openings has a no-pet policy.
What is the best email address for Charter Senior Living of Oak Openings?
The team at Charter Senior Living of Oak Openings can be reached at KELLEYS@CHARTERSENIORLIVING.COM.
Who is the administrator of Charter Senior Living of Oak Openings?
Wanda Palumbo is the administrator of Charter Senior Living of Oak Openings.
Are there photos of Charter Senior Living of Oak Openings?
Yes — there is 1 photo of Charter Senior Living of Oak Openings in the photo gallery on this page.
What is the address of Charter Senior Living of Oak Openings?
Charter Senior Living of Oak Openings is located at 6805 W Sylvania Ave, Sylvania, OH 43560.
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