Show Inspection Reports
Total health inspections
4
Ohio average 6.7
Last Health inspection on Oct 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Brookdale Westlake Village
Assisted Living in Westlake
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Brookdale Westlake Village
Assisted Living in Westlake
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Brookdale Westlake Village
Located in a serene corner of Westlake, OH Brookdale Westlake Village offers a vibrant senior living community with options for Independent Living, Assisted Living, and Memory Care. Seniors here relish the tranquil surroundings and the convenience of comprehensive health care services, including respite stays, short-term care and hospice care. Residents enjoy an inviting dining program featuring delicious, chef-prepared meals served in a warm community atmosphere.
With activities ranging from fitness classes to arts and crafts, there’s always something engaging to enrich social, emotional, and physical well-being. At Brookdale Westlake Village, seniors find a haven equipped with essential amenities like an emergency alert system and a pet-friendly environment, ensuring peace of mind and companionship. Our fitness center encourages active lifestyles, while the on-site pub and sports bar provide a cozy spot for socializing. With spacious, light-filled apartments offering ample storage and picturesque views, Brookdale Westlake Village is the ideal choice for seniors seeking a fulfilling and supportive community lifestyle.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 21st out of 176 homes in Ohio.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 21st out of 176 homes in Ohio.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 23m per day
vs Ohio avg
+14%
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
357
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
79.6%
Avg. Length of Stay
25 days
Occupancy rate
79.6%
Avg. Length of Stay
25 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
73% of new residents, often for short stays.
Typical stay
6 - 7 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$13.1M
Operating loss
-$3.8M
Privately-owned community
Operated by a business corporation.
Home revenue
$13.1M
Operating loss
-$3.8M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.9M
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 25 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeResidential Care Facility
StatusActive
CountyCuyahoga
License Number1991R, 2649R, 2524N
CMS Certification Number366373
Brookdale Westlake Village is administrated by Suzanne Nall.
Wheelchair Accessible
Emergency SystemsEmergency alert system available.
Policies
No pets allowed
No Smoking
No Alcohol
Staffing
Key information about the people who lead and staff this community.
Director of NursingMARGRET JAKABCIC
ContactMs. Denise Warren, Interim CEO
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Email
[email protected]
Fax(440) 892-4756
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Pet Friendly
Fitness Center
Transportation
Library
Beauty/Barber Shop
Courtyard And Garden
Gardening / Greenhouse
Chapel
Arts & Crafts Studio
Walking Paths
Pub/Sports Bar
Landscaped Grounds
Whirlpool
Business Centers/Computers
Meeting Rooms
Pharmacy
Bank
Clinic
Piano
Fishing Pond
ActivitiesEngaging activities for social, emotional, and physical well-being.
Branded ProgramsBrookdale HealthPlus
Specific ProgramsContinuing Care Retirement Communities, At Home Care
Operating HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT
Independent Living$3,045 per month
Assisted Living$2,825 per month
Memory Care$6,305 per month
Food DescriptionDining program with delicious and healthy menu choices.
Meals IncludedYes
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Room Sizes: 348 - 560 / 567 / 664 / 836 / 878 / 999 / 1,088 / 1,300 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Brookdale Westlake Village
Assisted Living
Independent Living
Memory Care
Nursing Home
1 Bed
1
280 - 836 sq. ft
1 / 4
2 Bed
2
999 - 1088 sq. ft
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Latest inspection
Date
October 7, 2025
Inspection oversight
Immediate jeopardy identified:No
Substandard quality of care cited:No
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
86 / 100
Ohio average: 84 / 100
2022 – 2023 Period
Care and services
88 / 100
Ohio average: 85 / 100
Environment
96 / 100
Ohio average: 95 / 100
Moving in
94 / 100
Ohio average: 92 / 100
Facility culture
85 / 100
Ohio average: 86 / 100
Caregivers
88 / 100
Ohio average: 87 / 100
Spending time
79 / 100
Ohio average: 73 / 100
Meals and dining
74 / 100
Ohio average: 73 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Health Inspection History
Inspections
Total health citations
5
Ohio average 30.9
Citations per inspection
1.25
Ohio average 4.59
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
2 of 5 citations resulted from standard inspections; 2 of 5 resulted from complaint investigations; and 1 of 5 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Ohio averageOhio average: 0.3
Serious Health citations
0
0
100% better than Ohio averageOhio average: 0.9
0 critical citations
0 serious citations
5 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 03, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 03, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 06, 2023
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Oct 06, 2023
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 06, 2023
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 06, 2023
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 20, 2022
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 20, 2022
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Westlake The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Filter by care type
| Brookdale Westlake Village |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Westlake | 357 | Yes | 25 | 1 Bed / 2 Bed | A+ | Suzanne Nall | 86 |
| Brookdale Gardens at Westlake |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Westlake | - | No | 34 | 1 Bed / 2 Bed | - | - | - |
| VITALIA® Westlake |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Westlake | - | Yes | 42 | 1 Bed / 2 Bed | - | - | - |
Living Spaces & Floor Plans
Brookdale Westlake Village P3
Brookdale Westlake Village P2
Brookdale Westlake Village P1
Brookdale Westlake Village P4
Floor Plan
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Financial Assistance for
Assisted Living in Ohio
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Places of interest near Brookdale Westlake Village
1.8 miles from city center
Estimated distance in miles from Westlake's city center to Brookdale Westlake Village's address, calculated via Google Maps.
— 6.1 miles to nearest hospital (Cleveland Clinic Fairview Hospital)
Calculate Travel Distance to Brookdale Westlake Village
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
271
Employees
81
Contractors
190
Staff to resident ratio
4.67:1
118% better than Ohio averageOhio average ratio: 2.14:1
Avg staff/day
42
Average shift
7.3 hours
10% worse than Ohio averageOhio average: 8.1 hours
Total staff hours (quarter)
28,071
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
42
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
61
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
127
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
23.1%
6,474 contractor hours this quarter
Certified Nursing Assistant: 90
Licensed Practical Nurse: 48
Registered Nurse: 27
Physical Therapy Assistant: 6
Speech Language Pathologist: 5
Respiratory Therapy Technician: 5
Physical Therapy Aide: 4
Qualified Social Worker: 2
Occupational Therapy Assistant: 2
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 37 | 90 | 127 | 10,460 | 91 | 100% | 7.2 |
| Registered Nurse | 15 | 27 | 42 | 4,113 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 13 | 48 | 61 | 3,940 | 91 | 100% | 8.5 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,324 | 67 | 74% | 7.1 |
| RN Director of Nursing | 4 | 0 | 4 | 1,254 | 72 | 79% | 7 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 943 | 75 | 82% | 6.4 |
| Other Dietary Services Staff | 2 | 0 | 2 | 833 | 75 | 82% | 7.3 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 705 | 70 | 77% | 6.7 |
| Physical Therapy Aide | 0 | 4 | 4 | 662 | 71 | 78% | 7.1 |
| Physical Therapy Assistant | 0 | 6 | 6 | 599 | 78 | 86% | 6.4 |
| Occupational Therapy Aide | 2 | 0 | 2 | 526 | 64 | 70% | 8 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 493 | 62 | 68% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 61 | 67% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 460 | 61 | 67% | 7.5 |
| Dietitian | 1 | 0 | 1 | 357 | 46 | 51% | 7.8 |
| Qualified Social Worker | 0 | 2 | 2 | 351 | 55 | 60% | 6.1 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 41 | 46 | 51% | 0.9 |
| Medical Director | 0 | 1 | 1 | 28 | 23 | 25% | 1.2 |
127 Certified Nursing Assistant
% of Days
100%
42 Registered Nurse
% of Days
100%
61 Licensed Practical Nurse
% of Days
100%
5 Speech Language Pathologist
% of Days
74%
4 RN Director of Nursing
% of Days
79%
5 Respiratory Therapy Technician
% of Days
82%
2 Other Dietary Services Staff
% of Days
82%
3 Clinical Nurse Specialist
% of Days
77%
4 Physical Therapy Aide
% of Days
78%
6 Physical Therapy Assistant
% of Days
86%
2 Occupational Therapy Aide
% of Days
70%
1 Administrator
% of Days
69%
1 Dental Services Staff
% of Days
68%
1 Mental Health Service Worker
% of Days
67%
1 Nurse Practitioner
% of Days
67%
1 Dietitian
% of Days
51%
2 Qualified Social Worker
% of Days
60%
2 Occupational Therapy Assistant
% of Days
51%
1 Medical Director
% of Days
25%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
58
Medicare
18
31% of residents
Medicaid
5
8.6% of residents
Private pay or other
35
60.3% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.7
In line with Ohio averageOhio average: 5.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.3
76% worse than Ohio averageOhio average: 12.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.5%
Percent of long-stay residents whose need for help with daily activities has increased
14.5%
113% worse than Ohio averageOhio average: 6.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.1%
37% worse than Ohio averageOhio average: 22.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
5% better than Ohio averageOhio average: 3.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
1.7%
Percent of long-stay high risk residents with pressure ulcers
1.7%
56% better than Ohio averageOhio average: 3.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Ohio averageOhio average: 0.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.3%
Percent of long-stay residents who lose too much weight
3.3%
46% better than Ohio averageOhio average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.6%
Percent of long-stay residents who have depressive symptoms
4.6%
81% better than Ohio averageOhio average: 24.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.4%
Percent of long-stay residents who received an antipsychotic medication
4.4%
48% better than Ohio averageOhio average: 8.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
8% better than Ohio averageOhio average: 92.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
12% worse than Ohio averageOhio average: 94.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
27% better than Ohio averageOhio average: 78.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
76% better than Ohio averageOhio average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
22% better than Ohio averageOhio average: 75.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Brookdale Westlake Village based on CMS SNF Cost Reports.
Occupancy Rate
79.6%
↑ 8.2pp vs 2022
Net Income
-$3.8M
↑ ~$1.8M vs 2022
Total Payroll
$10.2M
↑ ~$1.4M vs 2022
Profit Margin
-31.1%
↑ 28.5pp vs 2022
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