Brookdale Highlands
Assisted Living & Memory Care · Lakeland, FL
Brookdale Highlands
Assisted Living & Memory Care · Lakeland, FL
Brookdale Highlands accepts Veteran Affairs Benefits.
Brookdale Highlands is Brookdale’s senior living community located in Lakeland, FL, providing both assisted living, and memory care services. Their accommodations consist of pet friendly, customizable studio-type units, one-to-two bedroom apartments, and villas, where residents receive 24/7 professional care and supervision from staff. The community ensures the residents well-being and security by putting surveillance and emergency systems in place.
At Brookdale Highlands, multiple course dining is provided daily where residents can partake in a variety of traditional meals. To ensure that residents stay engaged, physically fit, and mentally active, Brookdale Highlands has interest based clubs, educational workshops, trivia night, fitness classes and excursions to local attractions. And to ensure that the residents can focus their time and energy on those activities, Brookdale Highlands also provides housekeeping and laundry services, also ensuring to keep the community spotless.
105-bed community Rank #401 / 1058Bed count — State benchmarkedThis home is ranked 401st out of 1058 homes in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 6 / 100 Rank #1344 / 1487Walk Score — State benchmarkedThis home is ranked 1344th out of 1487 homes in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Facility
IssuanceDecember 19, 2024
ExpirationDecember 18, 2026
CountyPolk
License Number10064
Brookdale Highlands is legally operated by Ahc Southland-Lakeland, LLC, and administered by Lisa Paul.
Profit StatusFor-profit
Private
105 units
Total beds
105 units
Wheelchair Accessible
Emergency SystemsYes
Safety FeaturesEmergency Alert System
Staffing
Key information about the people who lead and staff this community.
English
Spanish
ContactMr. Steven Swain, Executive Vice President (per BBB, record updated Jul 2026)
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Fitness Center
Transportation
Concierge Service
Café/Bistro
Beauty/Barber Shop
Courtyard And Garden
Private Dining Room
Game Room
Walking Paths
Landscaped Grounds
Community Kitchen
Screened Lanai
General Store
Ice Cream Parlor
ActivitiesActivities include B-Fit exercise classes, Brain Fit sessions, trivia games, and more
Touring HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT
Assisted Living$3,950 per month
Memory Care$8,260 per month
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2015 · 11 years of data
45 citations
42 inspections
2 fines
$12.0K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
3 points below the Florida average for assisted living residences (83/100)
Rank #573 / 876 in Florida Inspection Score — State benchmarked This home is ranked 573rd out of 876 homes in Florida for inspection score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 80 out of 100. Letter grade B-. 3 points below the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
2vs 5 avg↓ 60% fewer than FL avg
-
$12kvs $11.6k↑ 3% higher than FL avg
Data reflects the most recent 11 years (since 2015).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. Florida state average
Overall vs. FL average
2 Worse
Metrics worse than Florida average:
• Total citations (36% above)
• Inspections with citations (13% above) 2 Better Metrics better than Florida average:
• Citations per inspection (15% below)
• Inspection citation rate (31% below)
• Total citations (36% above)
• Inspections with citations (13% above) 2 Better Metrics better than Florida average:
• Citations per inspection (15% below)
• Inspection citation rate (31% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 45 | 33 | This facility has 36% more total citations than a typical Florida assisted living residence (45 vs. FL avg 33).↑ 36% worse Rank #670 / 907 Total citations — State benchmarked This home is ranked 670th out of 907 homes in Florida for total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per inspection
Average citations per inspection.
| 1.1 | 1.3 | This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #320 / 907 Citations per inspection — State benchmarked This home is ranked 320th out of 907 homes in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 42 | 26 | This facility has had 62% more total inspections than the Florida average (42 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 62% more |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 18 | 16 | This facility has 13% more inspections with citations than a typical Florida assisted living residence (18 vs. FL avg 16).↑ 13% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 43% | 62% | This facility has 19 percentage points lower inspection citation rate than a typical Florida assisted living residence (43% vs. FL avg 62%).↓ 19% better Rank #253 / 907 Inspection citation rate — State benchmarked This home is ranked 253rd out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- April 4, 2025 inspection found no deficiencies and no substantiated complaints.
- Recent deficiencies focused on staffing standards and Alzheimer’s/dementia training in November 2024 and October 2023.
- January 24, 2022 complaint inspection cited eight deficiencies including resident care rights, training, and background screening compliance.
What does this home offer?
Pets Allowed
Room Sizes: 514 / 538 / 573 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Activities in this home
- Arts and Crafts
- Cooking Classes
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Brookdale Highlands
5.2 miles from city center
Estimated distance in miles from Lakeland's city center to Brookdale Highlands's address, calculated via Google Maps.
Calculate Travel Distance to Brookdale Highlands
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Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
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| Brookdale Highlands | AL MC | Lakeland | 105
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FL AVG
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Rank
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Financial Assistance for
Assisted Living in Florida
Brookdale Highlands is located in Lakeland, Florida.
Here are the financial assistance programs available to residents in Florida.
More homes from the same operator
Operated by
Brookdale
Frequently Asked Questions about Brookdale Highlands
What languages are spoken at Brookdale Highlands?
The team at Brookdale Highlands speaks English and Spanish.
Who is the owner of Brookdale Highlands?
Brookdale Highlands is legally operated by Ahc Southland-Lakeland, LLC, and administered by Lisa Paul.
Is Brookdale Highlands in a walkable area?
Brookdale Highlands has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Brookdale Highlands?
According to FL state health department records, Brookdale Highlands's license number is 10064.
When does Brookdale Highlands's license expire?
According to FL state health department records, Brookdale Highlands's license expires on December 18, 2026.
How long has Brookdale Highlands been in business?
Brookdale Highlands has been operating for approximately 48 years, based on available licensing and registration records.
Does Brookdale Highlands have different floorplan options?
Yes — see the floorplan options available at Brookdale Highlands on this page.
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