Brookdale Highlands
Assisted Living & Memory Care · Lakeland, FL

Brookdale Highlands

Assisted Living & Memory Care · Lakeland, FL
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Brookdale Highlands accepts Veteran Affairs Benefits.

Overview of Brookdale Highlands

Brookdale Highlands is Brookdale’s senior living community located in  Lakeland, FL, providing both assisted living, and memory care services. Their accommodations consist of pet friendly, customizable studio-type units, one-to-two bedroom apartments, and villas, where residents receive 24/7 professional care and supervision from staff. The community ensures the residents well-being and security by putting surveillance and emergency systems in place.

At Brookdale Highlands, multiple course dining is provided daily where residents can partake in a variety of traditional meals. To ensure that residents stay engaged, physically fit, and mentally active, Brookdale Highlands has interest based clubs, educational workshops, trivia night, fitness classes and excursions to local attractions. And to ensure that the residents can focus their time and energy on those activities, Brookdale Highlands also provides housekeeping and laundry services, also ensuring to keep the community spotless.

By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 105 Rank #401 / 1058Bed count — State benchmarkedThis home is ranked 401st out of 1,058 homes we track in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
48 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #1343 / 1427Walk Score — State benchmarkedThis home is ranked 1343rd out of 1,427 homes we track in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
6 / 100
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About this community

License Details

Facility TypeAssisted Living Facility
IssuanceDecember 19, 2024
ExpirationDecember 18, 2026
CountyPolk
License Number10064

Ownership & Operating Entity

Brookdale Highlands is legally operated by Ahc Southland-Lakeland, LLC, and administered by Lisa Paul.

Profit StatusFor-profit

Type Of Units

Private
105 units
Total beds
105 units

Safety & Compliance

Wheelchair Accessible
Emergency SystemsYes
Safety FeaturesEmergency Alert System

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

English Spanish

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Amenities & Lifestyle

Fitness Center
Transportation
Concierge
Bistro
Café
Salon
Courtyard
Garden
Dining
Game Room
Walking Paths
Community Kitchen
Lanai
General Store
Ice Cream Parlor
ActivitiesActivities include B-Fit exercise classes, Brain Fit sessions, trivia games, and more
Touring HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Pricing & Financial Information

Assisted Living$3,950 per month
Memory Care$8,260 per month

Contact Brookdale Highlands

Inspection History

In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. FL average 2 Worse Metrics worse than Florida average:
• Total citations (29% above)
• Inspections with citations (13% above)
2 Better Metrics better than Florida average:
• Citations per inspection (21% below)
• Inspection citation rate (26% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityFL Averagevs. FL Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 4535 This facility has 29% more total citations than a typical Florida assisted living residence (45 vs. FL avg 35).↑ 29% worse Rank #669 / 906 Total citations — State benchmarked This home is ranked 669th out of 906 homes we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 1.11.4 This facility has 21% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.4).↓ 21% better Rank #315 / 906 Citations per inspection — State benchmarked This home is ranked 315th out of 906 homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityFL Averagevs. FL Avg
Total inspections Info Combined count of all inspections conducted at this facility. 4226 This facility has had 62% more total inspections than the Florida average (42 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↑ 62% more
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 1816 This facility has 13% more inspections with citations than a typical Florida assisted living residence (18 vs. FL avg 16).↑ 13% worse
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 43%58% This facility has 15 percentage points lower inspection citation rate than a typical Florida assisted living residence (43% vs. FL avg 58%).↓ 15% better Rank #245 / 906 Inspection citation rate — State benchmarked This home is ranked 245th out of 906 homes we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 514 / 538 / 573 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Activities in this home

Living Spaces & Floor Plans for Brookdale Highlands

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Places of interest near Brookdale Highlands

Address 5.2 miles from city center Info Estimated distance in miles from Lakeland's city center to Brookdale Highlands's address, calculated via Google Maps.

Calculate Travel Distance to Brookdale Highlands

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Address

Compare Assisted Living around Lakeland

Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Merrill Gardens at ChampionsGate
AL
IL
MC
Four Corners
224
Facility 224
FL AVG 88
Rank #26 / 1,058
Yes
34
Facility 34
FL AVG 42
Rank #850 / 1,427
Cref3 Championsgate Owner LLC28
46%
Facility 46%
FL AVG 58.3%
Rank #294 / 906
30
Facility 30
FL AVG 33
Rank #470 / 906
1.1
Facility 1.1
FL AVG 1.4
Rank #315 / 906
For-Profit$7,300Linda WileyStudio / 1 Bed / 2 Bed-
Lake Gibson Village
AL
MC
Lakeland
165
Facility 165
FL AVG 88
Rank #102 / 1,058
Yes
10
Facility 10
FL AVG 42
Rank #1,263 / 1,427
Hsre-Pwr Lake Gibson Trs LLC13
15%
Facility 15%
FL AVG 58.3%
Rank #65 / 906
12
Facility 12
FL AVG 33
Rank #146 / 906
0.9
Facility 0.9
FL AVG 1.4
Rank #49 / 906
For-Profit-Alisa Abner1 Bed / 2 Bed-
Florida Presbyterian Homes Inc. D.b.a. Westminster Lakeland
AL
IL
NH
SNF
Lakeland (Lake Somerset)
136
Facility 136
FL AVG 88
Rank #186 / 1,058
Yes
55
Facility 55
FL AVG 42
Rank #427 / 1,427
Florida Presbyterian Homes Inc27
26%
Facility 26%
FL AVG 58.3%
Rank #102 / 906
28
Facility 28
FL AVG 33
Rank #436 / 906
1.0
Facility 1.0
FL AVG 1.4
Rank #153 / 906
Non-Profit$1,500Ellisa Durrant--
Brookdale Highlands
AL
MC
Lakeland
105
Facility 105
FL AVG 88
Rank #401 / 1,058
Yes
6
Facility 6
FL AVG 42
Rank #1,343 / 1,427
Ahc Southland-Lakeland, LLC42
43%
Facility 43%
FL AVG 58.3%
Rank #245 / 906
45
Facility 45
FL AVG 33
Rank #669 / 906
1.1
Facility 1.1
FL AVG 1.4
Rank #315 / 906
For-Profit$12,000Lisa PaulStudio / 1 Bed / 2 BedA+
Grace Manor at Lake Morton
AL
MC
Lakeland (East Lake Morton)
50
Facility 50
FL AVG 88
Rank #753 / 1,058
Yes
77
Facility 77
FL AVG 42
Rank #129 / 1,427
Grace Manor At Lake Morton LLC34
44%
Facility 44%
FL AVG 58.3%
Rank #262 / 906
35
Facility 35
FL AVG 33
Rank #529 / 906
1.0
Facility 1.0
FL AVG 1.4
Rank #153 / 906
For-Profit$13,000Tina RiesStudio-

Financial Assistance for
Assisted Living in Florida

Brookdale Highlands is located in Lakeland, Florida.
Here are the financial assistance programs available to residents in Florida.

Get Financial aid guidance

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled
General Florida resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
FL

High demand; waitlists common.

Benefits
In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+
General Florida resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $5,000 individual
FL

Limited funding; regional variation.

Benefits
Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+
General Florida resident, at risk of nursing home placement; caregiver must be approved.
Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds
Asset Limits ~$2,000 (individual); varies by case manager discretion.
FL

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits
Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+
General Florida resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled
General Florida resident, living in approved facility, receiving SSI or low-income.
Income Limits (2025) ~$1,004/month individual, including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific facility types; ~$78.40/month max supplement.

Benefits
Cash payment (~$78.40/month) for room/board or personal needs in facilities

Frequently Asked Questions about Brookdale Highlands

What languages are spoken at Brookdale Highlands?

The team at Brookdale Highlands speaks English and Spanish.

Who is the owner of Brookdale Highlands?

Brookdale Highlands is legally operated by Ahc Southland-Lakeland, LLC, and administered by Lisa Paul.

Is Brookdale Highlands in a walkable area?

Brookdale Highlands has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Brookdale Highlands?

According to FL state health department records, Brookdale Highlands's license number is 10064.

When does Brookdale Highlands's license expire?

According to FL state health department records, Brookdale Highlands's license expires on December 18, 2026.

How long has Brookdale Highlands been in business?

Brookdale Highlands has been operating for approximately 48 years, based on available licensing and registration records.

Does Brookdale Highlands have different floorplan options?

Yes — see the floorplan options available at Brookdale Highlands on this page.

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