Brookdale Highlands

Overview of Brookdale Highlands

Brookdale Highlands is Brookdale’s senior living community located in Lakeland, FL, providing both assisted living, and memory care services. Their accommodations consist of pet friendly, customizable studio-type units, one-to-two bedroom apartments, and villas, where residents receive 24/7 professional care and supervision from staff. The community ensures the residents well-being and security by putting surveillance and emergency systems in place.

At Brookdale Highlands, multiple course dining is provided daily where residents can partake in a variety of traditional meals. To ensure that residents stay engaged, physically fit, and mentally active, Brookdale Highlands has interest based clubs, educational workshops, trivia night, fitness classes and excursions to local attractions. And to ensure that the residents can focus their time and energy on those activities, Brookdale Highlands also provides housekeeping and laundry services, also ensuring to keep the community spotless.

(863) 701-7820

105-bed community

A larger shared setting that may offer more common spaces and organized community services.

48 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 6 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Facility TypeAssisted Living Facility

StatusLicensed

IssuanceDecember 19, 2024

ExpirationDecember 18, 2026

CountyPolk

License Number10064

Brookdale Highlands is legally operated by Ahc Southland-lakeland, Llc, and administrated by Lisa Paul.

Profit StatusFor-Profit

Private

105 units

Total beds

105 units

Wheelchair Accessible

Emergency SystemsYes

Safety FeaturesEmergency Alert System

Staffing

Key information about the people who lead and staff this community.

English Spanish

ContactMs. Denise Warren, Interim CEO

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

Fitness Center

Transportation

Concierge Service

Café/Bistro

Beauty/Barber Shop

Courtyard And Garden

Private Dining Room

Game Room

Walking Paths

Landscaped Grounds

Community Kitchen

Screened Lanai

General Store

Ice Cream Parlor

ActivitiesActivities include B-Fit exercise classes, Brain Fit sessions, trivia games, and more.

Touring HoursMon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Assisted Living$3,950 per month

Memory Care$8,260 per month

Food DescriptionResidents enjoy healthy and delicious menu options in a restaurant-style dining room.

Since 2015 · 11 years of data 45 citations 42 inspections 2 fines $12.0K fined

Inspection Score

3 points below the Florida average for assisted living residences (83/100)

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Fines Total number of fines issued.
2
vs 5 avg
↓ 60% fewer than FL avg
Total amount fined Total dollar amount of fines issued.
$12k
vs $11.6k
↑ 3% higher than FL avg

Data reflects the most recent 11 years (since 2015).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. Florida state average

Overall vs. FL average

Latest Inspection April 4, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	45	33	This facility has 36% more total citations than a typical Florida assisted living residence (45 vs. FL avg 33).↑ 36% worse Rank #681 / 919 Total citations — State benchmarked This home is ranked 681st out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool.
Citations per year Average citations per year since 2015.	4.1	3	This facility has 37% more citations per year than a typical Florida assisted living residence (4.1 vs. FL avg 3).↑ 37% worse
Citations per inspection Average citations per inspection.	1.1	1.3	This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #331 / 919 Citations per inspection — State benchmarked This home is ranked 331st out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	42	26	This facility has 62% more total inspections than a typical Florida assisted living residence (42 vs. FL avg 26).↑ 62% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	18	16	This facility has 13% more inspections with citations than a typical Florida assisted living residence (18 vs. FL avg 16).↑ 13% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	43%	62%	This facility has 19 percentage points lower inspection citation rate than a typical Florida assisted living residence (43% vs. FL avg 62%).↓ 19% better Rank #261 / 919 Inspection citation rate — State benchmarked This home is ranked 261st out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

April 4, 2025 inspection found no deficiencies and no substantiated complaints.
Recent deficiencies focused on staffing standards and Alzheimer’s/dementia training in November 2024 and October 2023.
January 24, 2022 complaint inspection cited eight deficiencies including resident care rights, training, and background screening compliance.

Show Inspection Reports

What does this home offer?

Pets Allowed

Room Sizes: 514 / 538 / 573 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: Two-story

Transportation Services

Fitness and Recreation

Activities in this home

Arts and Crafts
Cooking Classes
Exercise Classes
Games & Cards
Gardening
Music Programs
Shopping
Social Events & Outings
Theater & Movies

Living Spaces & Floor Plans for Brookdale Highlands

Brookdale Highlands P2

Brookdale Highlands P3

Brookdale Highlands P4

Brookdale Highlands P1

Floor Plan

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5.2 miles from city center Estimated distance in miles from Lakeland's city center to Brookdale Highlands's address, calculated via Google Maps. — 5.58 miles to nearest hospital (Pediatric Gastroenterology, Hepatology and Nutrition of Florida)

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Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled

General Florida resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Benefits

In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+

General Florida resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $5,000 individual

Limited funding; regional variation.

Benefits

Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+

General Florida resident, at risk of nursing home placement; caregiver must be approved.

Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds

Asset Limits ~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits

Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+

General Florida resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled

General Florida resident, living in approved facility, receiving SSI or low-income.

Income Limits (2025) ~$1,004/month individual, including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Benefits

Cash payment (~$78.40/month) for room/board or personal needs in facilities

Compare Assisted Living around Lakeland

The information below is reported by the Florida Agency for Health Care Administration (AHCA).


Lake Morton Plaza	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Lakeland (Downtown)	126 Facility 126 FL AVG 89 Rank #235 / 1074	Yes	81 Facility 81 FL AVG 40 Rank #95 / 1486	Lake Morton Senior Living, LLC	76 Facility 76 FL AVG 83 Rank #641 / 876	42	57.1% Facility 57.1% FL AVG 61.5% Rank #470 / 919	43 Facility 43 FL AVG 33 Rank #657 / 919	1.0 Facility 1.0 FL AVG 1.3 Rank #167 / 919	For-Profit	$13,127	Debra M. Mathewson	Studio / 1 Bed / 2 Bed	-
Brookdale Highlands	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Lakeland	105 Facility 105 FL AVG 89 Rank #410 / 1074	Yes	6 Facility 6 FL AVG 40 Rank #1343 / 1486	Ahc Southland-Lakeland, LLC	80 Facility 80 FL AVG 83 Rank #573 / 876	42	42.9% Facility 42.9% FL AVG 61.5% Rank #261 / 919	45 Facility 45 FL AVG 33 Rank #681 / 919	1.1 Facility 1.1 FL AVG 1.3 Rank #331 / 919	For-Profit	$12,000	Lisa Paul	Studio / 1 Bed / 2 Bed	A+
Arbor Oaks at Lakeland Hills	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. ADC Adult Day Care Structured weekday daytime programming for seniors who live at home but need supervision, health monitoring, or social engagement. More affordable than full residential care and a key resource for working family caregivers. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Lakeland	95 Facility 95 FL AVG 89 Rank #504 / 1074	Yes	28 Facility 28 FL AVG 40 Rank #944 / 1486	Bs-Lakeland Hills, Inc.	88 Facility 88 FL AVG 83 Rank #383 / 876	20	55% Facility 55% FL AVG 61.5% Rank #435 / 919	26 Facility 26 FL AVG 33 Rank #414 / 919	1.3 Facility 1.3 FL AVG 1.3 Rank #557 / 919	For-Profit	$3,200	Karla Niethammer	Studio / 1 Bed	-
The Canopy at Waldenwoods	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Plant City (Walden Woods)	80 Facility 80 FL AVG 89 Rank #582 / 1074	Yes	44 Facility 44 FL AVG 40 Rank #638 / 1486	Walden Woods Fl Tenant, LLC	90 Facility 90 FL AVG 83 Rank #314 / 876	11	36.4% Facility 36.4% FL AVG 61.5% Rank #187 / 919	23 Facility 23 FL AVG 33 Rank #360 / 919	2.1 Facility 2.1 FL AVG 1.3 Rank #860 / 919	For-Profit	$500	Brittany Esposito	Studio / 1 Bed / 2 Bed	-
Grace Manor Suites	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Lakeland (North Socrum Loop Road)	77 Facility 77 FL AVG 89 Rank #608 / 1074	Yes	37 Facility 37 FL AVG 40 Rank #787 / 1486	Grace Manor Suites LLC	89 Facility 89 FL AVG 83 Rank #342 / 876	24	50% Facility 50% FL AVG 61.5% Rank #341 / 919	31 Facility 31 FL AVG 33 Rank #492 / 919	1.3 Facility 1.3 FL AVG 1.3 Rank #557 / 919	For-Profit	$1,952	Barry Sanders	Studio / Suite / 1 Bed	-