Woodland Terrace of New Palestine
Assisted Living, Independent Living & Memory Care · New Palestine, IN

Woodland Terrace of New Palestine

Assisted Living, Independent Living & Memory Care · New Palestine, IN

Overview of Woodland Terrace of New Palestine

Nestled in the harmonious city of New Palestine, IN, Woodland Terrace is an esteemed senior living community providing assisted living, independent living, and memory care. The community features a variety of pet-friendly and spacious floor plans including studio, one-bedroom, two-bedroom apartments, and private suites. To foster familiarity and optimize comfort, residents are encouraged to personalize their chosen accommodations. Thrive and age gracefully with a compassionate and highly skilled team handling the chores.

Woodland Terrace promotes a vibrant community, focusing on seniors’ well-being for an unmatched living experience. With a jam-packed calendar of wonderful activities, residents enjoy a fun moment with friends or explore something new with their time. Participate in fun and inspiring conversations on mealtimes over healthy and delicious meals that cater to residents’ dietary needs and cravings. The community is well-equipped with fabulous amenities for seniors to remain active and engaged such as a warm-water pool, a pub, a movie theater, a library, and a fitness center.

(317) 564-3038
Bed community size
165-bed community Rank #67 / 437Bed count — State benchmarkedThis home is ranked 67th out of 437 homes in Indiana for bed count. Shows this facility's certified or reported bed count compared to other Indiana SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
18 years in operation Rank #66 / 378Years in operation — State benchmarkedThis home is ranked 66th out of 378 homes in Indiana for years in operation. Shows how long this facility has been in operation compared to other Indiana SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 25 / 100 Rank #359 / 587Walk Score — State benchmarkedThis home is ranked 359th out of 587 homes in Indiana for walk score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Indiana SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
52%
Rank #336 / 433Occupancy rate — State benchmarkedThis home is ranked 336th out of 433 homes in Indiana for occupancy rate. Shows this facility's occupancy rate versus the Indiana average, with its Statewide rank out of 433. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Indiana average: 68.1%
Occupied beds
85 / 165
Average occupied beds in Indiana homes 70 beds

License Details

Facility TypeNursing Home
IssuanceNovember 1, 2024
ExpirationOctober 31, 2025
License Number24-013896-1

Ownership & Operating Entity

Woodland Terrace of New Palestine is legally operated by Well Npsl Tenant, Llc, and administrated by Crystal Hayden.

Profit StatusProfit

Type Of Units

Residential
165 units
Total beds
165 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingJacquelynn Adkins
ContactLori Volkman

Contact Information

Fax(317) 352-1570

Contact Woodland Terrace of New Palestine

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Since 2022 · 4 years of data 2 deficiencies 4 inspections
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. The score below shows how many points this facility sits above or below the typical Indiana assisted living residence score (the benchmark); higher is better.

17 points above the Indiana average for assisted living residences (83/100)

Inspection score: 100 out of 100. Letter grade A+. 17 points above the Indiana average for assisted living residences (83/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average
Overall vs. IN average 0 Worse No metrics in this bucket. 8 Better Metrics better than Indiana average:
• Total deficiencies (94% below)
• Deficiencies per year (94% below)
• Deficiencies per inspection (74% below)
• Total visits (79% below)
• Inspections with deficiencies (86% below)
• Inspection deficiency rate (32% below)
• Inspections (85% below)
• Complaint visits (75% below)
Latest Inspection February 7, 2025 Other An inspection that falls outside standard annual surveys and formal complaint investigations. May include administrative compliance checks, documentation reviews, focused surveys on specific concerns, or revisit surveys to verify prior corrections.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityIN Averagevs. IN Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 236 This facility has 94% fewer total deficiencies than a typical Indiana assisted living residence (2 vs. IN avg 36).↓ 94% better Rank #10 / 386 Total deficiencies — State benchmarked This home is ranked 10th out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool.
Deficiencies per year Info Average deficiencies per year since 2022. 0.59 This facility has 94% fewer deficiencies per year than a typical Indiana assisted living residence (0.5 vs. IN avg 9).↓ 94% better
Deficiencies per inspection Info Average deficiencies per inspection. 0.51.9 This facility has 74% fewer deficiencies per inspection than a typical Indiana assisted living residence (0.5 vs. IN avg 1.9).↓ 74% better Rank #20 / 386 Deficiencies per inspection — State benchmarked This home is ranked 20th out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityIN Averagevs. IN Avg
Total visits Info Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits. 419 This facility has 79% fewer total visits than a typical Indiana assisted living residence (4 vs. IN avg 19).↓ 79% better
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 17 This facility has 86% fewer inspections with deficiencies than a typical Indiana assisted living residence (1 vs. IN avg 7).↓ 86% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 25%37% This facility has 12 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (25% vs. IN avg 37%).↓ 12% better
Inspections Info Routine, scheduled inspections conducted by state regulators. 213 This facility has 85% fewer inspections than a typical Indiana assisted living residence (2 vs. IN avg 13).↓ 85% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityIN Averagevs. IN Avg
Complaint visits Info On-site visits triggered by formal complaints. Formal complaints can result in multiple visits. 28 This facility has 75% fewer complaint visits than a typical Indiana assisted living residence (2 vs. IN avg 8).↓ 75% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • March 13, 2024 inspection found no deficiencies and the facility was in full compliance with state licensure requirements.
  • February 7, 2025 inspection cited two deficiencies for unsafe water temperatures on the memory care unit and improper refrigerated and frozen food storage in the kitchen.
  • December 21, 2022 substantiated two complaints but cited no deficiencies, indicating issues were found but no regulatory violations were documented.

What does this home offer?

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Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed / 3 Bed

Building type icon
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Building Type: 3-story

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Transportation Services

Fitness and recreation icon
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Fitness and Recreation

Living Spaces & Floor Plans for Woodland Terrace of New Palestine

Woodland Terrace Of New Palestine P3
Woodland Terrace Of New Palestine P1
Woodland Terrace Of New Palestine P2

Places of interest near Woodland Terrace of New Palestine

Address 1.3 miles from city center Info Estimated distance in miles from New Palestine's city center to Woodland Terrace of New Palestine's address, calculated via Google Maps. — 9.78 miles to nearest hospital (Community Hospital East)

Calculate Travel Distance to Woodland Terrace of New Palestine

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Address

Financial Assistance for
Assisted Living in Indiana

Woodland Terrace of New Palestine is located in New Palestine, Indiana.
Here are the financial assistance programs available to residents in Indiana.

Get Financial aid guidance

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled
General Indiana resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
IN

Requires level-of-care determination.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home health services

CHOICE Program

Indiana CHOICE

Age 60+
General Indiana resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $10,000 individual
IN

Limited funding; regional variation.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+
General or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.
Income Limits (2025) ~$1,004/month including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
IN

~50 facilities statewide; per diem rate set by FSSA.

Benefits
Room/board Laundry Minimal care coordination (~$20-$50/day subsidy)

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled
General Indiana resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
IN

Three tiers; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
IN

16 AAAs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Indiana resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
IN

High veteran demand statewide.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Frequently Asked Questions about Woodland Terrace of New Palestine

Who is the Director of Nursing at Woodland Terrace of New Palestine?

Jacquelynn Adkins is the Director of Nursing at Woodland Terrace of New Palestine.

Who is the owner of Woodland Terrace of New Palestine?

The legal owner and operator of Woodland Terrace of New Palestine is Well Npsl Tenant, Llc.

Is Woodland Terrace of New Palestine in a walkable area?

Woodland Terrace of New Palestine has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Woodland Terrace of New Palestine?

According to IN state health department records, Woodland Terrace of New Palestine's license number is 24-013896-1.

When does Woodland Terrace of New Palestine's license expire?

According to IN state health department records, Woodland Terrace of New Palestine's license expires on October 31, 2025.

What is the occupancy rate at Woodland Terrace of New Palestine?

Woodland Terrace of New Palestine's occupancy is 52%.

Who is the administrator of Woodland Terrace of New Palestine?

Crystal Hayden is the administrator of Woodland Terrace of New Palestine.

Guides for Better Senior Living

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