Occupancy rate
53%
Lower than the North Carolina average: 76.4%Phoenix Assisted Care
Memory Care in Cary
Phoenix Assisted Care
Memory Care in Cary
Phoenix Assisted Care, located in Cary, NC, is a senior living community offering assisted living, memory care, and independent living services and amenities. Their memory care program is specifically designed for caring for their residents living with Alzheimer’s and other forms of dementia. Designed to provide a home away from home, this senior living community offers medical support, from assistance with daily living activities, medication management and coordination with other healthcare providers as needed.
Additionally, residents are provided meals that are prepared to cater to their preferences and dietary needs. They also offer transportation services for outside appointments, as well as housekeeping and salon services.
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
18 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 24 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Lower than the North Carolina average: 76.4%Occupied beds
63 / 120
Average residents
85 per day
StatusActive
CountyWake
License NumberHAL-092-131
Staffing
Key information about the people who lead and staff this community.
ContactBrian O\'Hara, Administrator
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Phoenix Assisted Care
Assisted Living
Memory Care
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
42 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Results
36 resulted in violations
6 found no issues
Show Inspection Reports
Latest inspection
Date
April 16, 2025
Follow Up127 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
North Carolina average: 46 deficiencies
3 Penalties — $19,000 total
2023-09-11: 10A NCAC 13F .0901(b) Personal Care and Supervision
Level: A2 · Amount: $14,000 · Status: Settlement Agreement
2025-02-13: 10A NCAC 13F .0909 Resident Rights
Level: A1 · Amount: $2,000 · Status: Settlement Agreement
2025-02-13: 10A NCAC 13F .0902(b) Health Care
Level: A1 · Amount: $3,000 · Status: Settlement Agreement
Inspection Report Summary for Phoenix Assisted Care
The most recent inspection on April 16, 2025, found deficiencies including a cockroach infestation in the Special Care Unit, medication administration errors, and failure to update a resident’s care plan timely. Earlier inspections showed a recurring pattern of pest infestations, medication management issues, inadequate personal care, and lack of qualified activity staff, along with a substantiated complaint of resident abuse and supervision failures. Complaint investigations included substantiated cases of abuse and elopement, and police involvement related to staff assault charges; enforcement actions such as fines or license suspensions were not listed in the available reports. The facility has consistently struggled with maintaining a clean and safe environment, especially regarding pest control and medication administration, with no clear improvement trend over time. Most complaints were substantiated, indicating ongoing challenges in resident care and safety.
Financial Assistance for
Memory Care in North Carolina
Phoenix Assisted Care is located in Cary, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Places of interest near Phoenix Assisted Care
4.3 miles from city center
Estimated distance in miles from Cary's city center to Phoenix Assisted Care's address, calculated via Google Maps.
— 3.34 miles to nearest hospital (WakeMed Cary Hospital)
Calculate Travel Distance to Phoenix Assisted Care
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Memory Care around Cary The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Phoenix Assisted Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cary (Parkway Retirement Center) | 120 | No | 24 | 52.5% | A+ | - | 68.75/200 | 42 | 85.7% | Private Rooms / Semi-Private Rooms |
| Heartfields at Cary |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Cary | 97 | No | 60 | 79.4% | - | 92.50/200 | 30 | 80% | Studio / 2 Bed | |
| Cary Family Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cary (Twin Lakes) | 3 | No | 28 | 100.0% | - | 100.00/200 | 10 | 70% | Private Rooms / Semi-Private Rooms |
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