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Phoenix Assisted Care
Assisted Living, Memory Care & Respite Care · Cary, NC
Staff and residents celebrating together in a festive room Two seniors posing happily in a common area Residents and staff near a festive Christmas tree

Phoenix Assisted Care

Assisted Living, Memory Care & Respite Care · Cary, NC
201 Westhigh St, Cary, NC 27513 View map Calculator: See prices in your area
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Overview of Phoenix Assisted Care

Phoenix Assisted Care, located in Cary, NC, is a senior living community offering assisted living, memory care, and independent living services and amenities. Their memory care program is specifically designed for caring for their residents living with Alzheimer’s and other forms of dementia. Designed to provide a home away from home, this senior living community offers medical support, from assistance with daily living activities, medication management and coordination with other healthcare providers as needed.

Additionally, residents are provided meals that are prepared to cater to their preferences and dietary needs. They also offer transportation services for outside appointments, as well as housekeeping and salon services.

Facility Direct Line (919) 460-8644
Facility Direct Line (919) 460-8644

Capacity and availability

Residents per day
63
Bed community size
120-bed community Rank #35 / 387Bed count — State benchmarkedThis home is ranked 35th out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 24 / 100 Rank #349 / 536Walk Score — State benchmarkedThis home is ranked 349th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
53%
Rank #176 / 240Occupancy rate — State benchmarkedThis home is ranked 176th out of 240 homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 240. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
63 / 120
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountyWake
License NumberHAL-092-131

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactBrian O\'Hara, Administrator (per state records, record updated Jul 2026)

Therapy & Rehabilitation

1 service
Rehabilitation Services

Amenities & Lifestyle

Library
Transportation
Wellness ProgramMental wellness program
Specific ProgramsAssistance with transfers, Activities of daily living assistance, Scheduled daily activities, Special dietary restrictions, Diabetes diet

Contact Phoenix Assisted Care

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 127 deficiencies 42 inspections 3 penalties $19.0K fined 36 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    3
    —
    —
  • Total amount fined Total dollar amount of penalties issued.
    $19k
    —
    —
Data reflects the most recent 11 years (since 2015).
  • 2023-09-11 $14,000 Settlement Agreement
  • 2025-02-13 $2,000 Settlement Agreement
  • 2025-02-13 $3,000 Settlement Agreement

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 2 Worse Metrics worse than North Carolina average:
• Total deficiencies (176% above)
• Inspections with deficiencies (89% above) 1 Better Metrics better than North Carolina average:
• Inspection deficiency rate (4% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 12746 This facility has 176% more total deficiencies than a typical North Carolina assisted living residence (127 vs. NC avg 46).↑ 176% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 4221 This facility has had 100% more total inspections than the North Carolina average (42 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↑ 100% more
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 3619 This facility has 89% more inspections with deficiencies than a typical North Carolina assisted living residence (36 vs. NC avg 19).↑ 89% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 86%90% This facility has 4 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (86% vs. NC avg 90%).↓ 4% better
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Scores

DHSR Score
0.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Places of interest near Phoenix Assisted Care

Address 3.3 miles from city center Info Estimated distance in miles from Cary's city center to Phoenix Assisted Care's address, calculated via Google Maps. — 3.34 miles to nearest hospital (WakeMed Cary Hospital)

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Address

Compare Assisted Living around Cary

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Phoenix Assisted Care
AL
MC
RC
Cary (Parkway Retirement Center)
120
Facility 120
NC AVG 72
Rank #35 / 387
No
24
Facility 24
NC AVG 36
Rank #349 / 536
 52.5% A+-
0.00/200
Facility 0.00/200
NC AVG 92.2
Rank #305 / 321
42
86%
Facility 86%
NC AVG 76.2%
Rank #255 / 333
Private Rooms / Semi-Private Rooms
Heartfields at Cary
AL
MC
Cary
97
Facility 97
NC AVG 72
Rank #88 / 387
Yes
60
Facility 60
NC AVG 36
Rank #72 / 536
 79.4% -
97.50/200
Facility 97.50/200
NC AVG 92.2
Rank #185 / 321
32
81%
Facility 81%
NC AVG 76.2%
Rank #189 / 333
Studio / 2 Bed
Sunrise of Cary
AL
HOS
MC
Cary
85
Facility 85
NC AVG 72
Rank #132 / 387
Yes
34
Facility 34
NC AVG 36
Rank #272 / 536
 40.0% A-
103.50/200
Facility 103.50/200
NC AVG 92.2
Rank #31 / 321
18
67%
Facility 67%
NC AVG 76.2%
Rank #65 / 333
Studio / Suite / 1 Bed
Glenaire
AL
NH
IL
Cary
71
Facility 71
NC AVG 72
Rank #182 / 387
No
25
Facility 25
NC AVG 36
Rank #346 / 536
 94.1% A+--3
33%
Facility 33%
NC AVG 76.2%
Rank #12 / 333
-
Avendelle on Maynard
AL
Cary (Oxford Square Apartments)
6
Facility 6
NC AVG 72
Rank #335 / 387
Yes
49
Facility 49
NC AVG 36
Rank #162 / 536
-A+
105.50/200
Facility 105.50/200
NC AVG 92.2
Rank #5 / 321
6
50%
Facility 50%
NC AVG 76.2%
Rank #21 / 333
-
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Financial Assistance for
Assisted Living in North Carolina

Phoenix Assisted Care is located in Cary, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Phoenix Assisted Care

What neighborhood is Phoenix Assisted Care in?

Phoenix Assisted Care is in the Parkway Retirement Center neighborhood of Cary.

Is Phoenix Assisted Care in a walkable area?

Phoenix Assisted Care has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Phoenix Assisted Care?

According to NC state health department records, Phoenix Assisted Care's license number is HAL-092-131.

What is the occupancy rate at Phoenix Assisted Care?

Phoenix Assisted Care's occupancy is 53%.

How long has Phoenix Assisted Care been in business?

Phoenix Assisted Care has been operating for approximately 19 years, based on available licensing and registration records.

Are pets allowed at Phoenix Assisted Care?

No, Phoenix Assisted Care has a no-pet policy.

How many beds does Phoenix Assisted Care have?

Phoenix Assisted Care has 120 beds.

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