Inspection Reports for
Abria Del Cielo

The complaint investigation was unsubstantiated for all allegations: staff did not feed residents, staff mismanaged medications, and the facility was unsanitary. Evidence did not support the claims.

The investigation included interviews, record reviews, and facility tour. All allegations were found to be unsubstantiated based on staff and resident interviews, medication record reviews, and observations of the facility's cleanliness.

The complaint investigation was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations occurred.

The investigation included observations, document reviews, and interviews with staff and residents. The allegations were found to be unsubstantiated based on interviews where residents and staff confirmed adequate care, supervision, and prevention of abuse.

The report documents the signing of the amended Complaint Investigation Report by Licensing Program Analyst Javier Prieto and Administrator Criselda Espiritu Santo, with a copy left at the facility.

The complaint investigation was unsubstantiated for all allegations: staff did not treat resident with dignity or respect; resident was financially abused by staff; staff did not provide resident medication as prescribed; and staff did not keep the facility free from pests. Evidence did not support the allegations.

All allegations were found to be unsubstantiated after interviews, record reviews, and observations. Staff denied the allegations, records showed no discrepancies in medication administration, pest control was confirmed to be in place, and no evidence supported claims of financial abuse or disrespectful treatment.

Investigation related to complaint number 18-AS-20211008105248; the report includes an interview with the Administrator and staff but does not state substantiation status.

The report documents the interview conducted with the Administrator Criselda Espiritu Santo as part of the complaint investigation. No specific deficiencies or findings are detailed in the report.

The complaint investigation was unsubstantiated. Allegations included staff not preventing verbal altercations and not providing a safe environment. Interviews with five staff and nine residents did not support these allegations.

The investigation included interviews with staff and residents and a review of records. Both allegations were found to be unsubstantiated based on interviews where staff and residents confirmed appropriate staff intervention and a safe environment.

The complaint alleged that facility staff was financially abusing a resident. The allegation was investigated through interviews and record review and was determined to be unsubstantiated.

The investigation included interviews with staff, residents, and a resident's family member. The allegation of financial abuse was found to be unsubstantiated as there was no preponderance of evidence to prove the violation occurred.

The complaint alleged that staff were not ensuring that a resident was receiving services prescribed by their physician. The allegation was unsubstantiated based on interviews and record review.

The allegation was found to be unsubstantiated after interviews with the resident and staff, and review of records showed that the resident was escorted to appointments and received prescribed services at the facility.

The complaint alleged illegal eviction. The allegation was unsubstantiated as there was no preponderance of evidence to prove the violation occurred.

The investigation found that Resident #1 was currently living in the facility and had refused assistance with personal care multiple times. A 30-Day Eviction letter was issued to Resident #1 on 2024-09-10, consistent with the facility's eviction procedures and admissions agreement. The allegation of illegal eviction was unsubstantiated due to insufficient evidence.

The complaint alleged that staff do not ensure residents are not eating expired/moldy food. The allegation was found to be unsubstantiated based on interviews with residents and staff, observations of food supplies, and records review.

The investigation, which included interviews, observations, and file review, found no evidence to corroborate the allegation. Interviews with residents and staff, as well as observations of food supplies, confirmed that no expired or moldy food was served. The allegation was determined to be unsubstantiated.

The visit was triggered by complaint number 56-AS-20240805145702. No substantiation status is provided in the report.

Licensing Program Analyst Javier Prieto toured the facility and interviewed residents with the assistance of Administrator Alexandra Villacis. The report documents the completion of these activities without specifying any deficiencies or violations.

The complaint alleged wrongful eviction of Resident 1 (R1). Interviews with staff and outside parties revealed unawareness of any eviction, and no written notice or record of eviction was found. The allegation was unsubstantiated.

The investigation included interviews and record reviews which found no evidence supporting the allegation of wrongful eviction. The allegation was determined to be unsubstantiated due to insufficient evidence.

The complaint alleged that staff did not keep the facility free of bed bugs. The allegation was unsubstantiated, meaning there was not a preponderance of evidence to prove the violation did or did not occur.

The allegation that staff did not keep the facility free of bed bugs was found to be unsubstantiated after a facility tour, interviews, observation, and record review. Mattresses and bedding were observed to be clean and covered with waterproof and anti-bed bug covers, and extermination services were documented.

The complaint alleged lack of supervision resulting in a physical altercation between residents. The allegation was determined to be unsubstantiated based on interviews and record review.

The investigation included interviews and record reviews. The allegation was found to be unsubstantiated as there was no preponderance of evidence to prove the incident occurred as alleged. Residents and staff reported feeling safe and no past incidents were found.

The complaint investigation was unsubstantiated based on interviews with the CEO, residents, and staff, and review of facility policies. The allegations regarding visitor restrictions and uncomfortable accommodations were not supported by evidence.

The investigation found that the facility allows residents to have visitors according to the visitation policy and provides comfortable accommodations for residents, including designated visiting areas and appropriate spaces for spiritual services. The allegations were deemed unsubstantiated.

The complaint involved allegations that staff physically assaulted residents resulting in injuries and verbally abused residents. The investigation concluded these allegations were unsubstantiated due to lack of corroborating evidence.

The investigation found no substantiated evidence of physical assault or verbal abuse by staff towards residents. Interviews with residents and staff denied the allegations, and the complaint was determined to be unsubstantiated.

The complaint alleged that staff sexually assaulted a resident. The allegation was investigated and found to be unsubstantiated due to lack of corroborating evidence.

The investigation included interviews with staff and the resident, as well as a review of records. All parties denied the allegation, and based on the evidence, the allegation was determined to be unsubstantiated.

The facility was found to be operating within its licensed capacity and in good repair with safe conditions for residents. No deficiencies were cited during the inspection, and all reviewed resident and staff files were in compliance with regulations.

No imminent health and/or safety concerns or hazards were observed inside or outside the facility. Sufficient staff were present to provide care, and food supplies were adequate to meet residents' needs.

No imminent health and/or safety concerns were observed during the visit. The facility had sufficient staff and adequate food supplies to meet the needs of the residents in care.

The complaint involved four allegations: staff not assisting resident with transfers, not giving medications for two years, attempting to become resident's social security payee, and becoming resident's power of attorney without consent. All allegations were unsubstantiated based on evidence and interviews.

All allegations were found to be unsubstantiated after review of records and staff interviews. The resident was able to transfer independently, had refused medication services since August 2023, and the facility denied attempting to become the resident's payee or filing power of attorney without consent.

The complaint alleging staff violated resident's confidentiality was investigated and found to be unsubstantiated.

The investigation found that two whiteboards with residents' names, room numbers, dates, and facility names were observed behind the medication room counter, but no diagnoses were listed. Staff and resident interviews confirmed that returning residents discuss discharge paperwork with licensed staff in the medication room, with other residents ushered out or staying outside partially closed doors. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint investigation addressed three allegations: 1) Financial abuse involving unauthorized withdrawal of $3009 from a resident's government benefit account, which was found unsubstantiated; 2) Staff did not send medication with resident when resident moved, which was unsubstantiated as the resident was discharged with medication and personal items; 3) Facility has bed bugs, which was unsubstantiated after inspection and review of pest control records.

The investigation found all allegations to be unsubstantiated after reviewing records, conducting interviews, and inspecting the facility. No deficiencies were cited during the visit.

The facility was found to be operating within its licensed capacity and in good repair with safe conditions for clients. No deficiencies were cited during the inspection. The facility had sufficient staff coverage, proper record keeping, and appropriate medication management.

The complaint alleged that staff did not prevent Resident 2 from attacking Resident 1 while in care. The allegation was found to be unfounded based on staff interviews and record reviews.

The investigation found that Resident 1 was residing at the facility from 2014 to 2019, but Resident 2 was not known to staff and never lived at the facility. Staff denied the allegation and no incident reports involving Resident 2 were found. The allegation was determined to be unfounded.

The report documents incidents involving Resident 1 observed with illegal drugs in their room and Resident 2 pulling a knife on a staff member. Licensing staff advised the facility to proceed with the eviction process ensuring compliance with regulations.

Complaint control number 56-AS-20220808095722 involved allegations that staff took money from a resident and did not treat the resident with dignity and respect; both allegations were unsubstantiated.

The findings for the complaint remain unchanged; allegations that staff took money from a resident and did not treat the resident with dignity and respect were found to be unsubstantiated.

The complaint involved allegations that a resident (R1) was sexually abused by unknown individuals, physically abused by a named individual, and financially abused by another resident (R2). All allegations were investigated and found unsubstantiated.

The investigation included staff, witness, and resident interviews and records review. All allegations of sexual, physical, and financial abuse were found to be unsubstantiated based on the evidence and interviews conducted.

The complaint was unsubstantiated as there was no preponderance of evidence to prove the alleged violations occurred.

The investigation found no evidence to support the allegations. Medication records showed all prescribed medications were administered as prescribed, medication refills were timely, and transportation services were provided as scheduled. The complaint was determined to be unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included failure to ensure residents attended medical appointments and failure to provide transportation services. The facility demonstrated transportation was provided and clients managed their own appointments.

The investigation found that the client manages their own medical appointments and the facility provides transportation services up to three times a week, including third-party transportation. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that the facility did not issue a 30 day notice. The allegation was found to be unfounded.

The Licensing Program Analyst verified that the facility had sent a 30 day eviction notice for Resident 1 prior to the complaint being filed. The allegation was determined to be unfounded.

No deficiencies were cited during the inspection. The facility has implemented COVID-19 mitigation measures including universal entry screening, symptom checks, and adequate PPE supplies. Fire safety equipment was verified and hand sanitizer was observed throughout the facility.

The complaint included allegations of verbal abuse by staff, improper rescheduling of resident appointments without family or medical professional input, and failure to assist with transportation for health appointments. The complaint was investigated and found to be unsubstantiated.

The investigation found no evidence to support the allegations. Interviews and documentation reviewed indicated that staff were not verbally abusive, appointments were properly managed and confirmed with medical professionals, and transportation logs were maintained. The allegations were deemed unsubstantiated.

The complaint alleged that a resident was sexually assaulted by facility staff. The allegation was found to be unsubstantiated based on investigation findings and police report.

The investigation included interviews and records review. The resident could not provide consistent statements regarding the allegation, and staff reported the resident has a history of delusions and false allegations. Police records indicated no further action was required. The allegation was determined to be unsubstantiated due to lack of evidence.

The complaint included nine allegations: failure to safeguard resident possessions, unlawful eviction, staff yelling at resident, resident not treated with dignity, facility infested with pests, resident not afforded privacy, facility failed to provide a safe environment, resident not permitted to reject medical care, and unlawful eviction. All allegations were found to be unsubstantiated or unfounded after investigation.

All allegations investigated, including failure to safeguard resident possessions, unlawful eviction, staff yelling at residents, lack of dignity in treatment, pest infestation, privacy concerns, safe environment, and medical care refusal rights, were found to be unsubstantiated or unfounded based on interviews, observations, and document reviews.

No deficiencies were cited during the inspection. Technical assistance was provided regarding proper logging of daily temperature checks.