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Arbor Terrace Norwood
Assisted Living & Memory Care · Norwood, NJ
Exterior view of Arbor Terrace Norwood facility entrance Interior view of a fitness area with exercise equipment Interior common area with seating and decor Elegant dining room set up for residents Staff assisting a resident with an art project Two women walking together in a hallway Staff assisting a resident in a cheerful setting

Arbor Terrace Norwood

Assisted Living & Memory Care · Norwood, NJ
545 Tappan Rd, Norwood, NJ 07648 View map Calculator: See prices in your area
Arbor Terrace Norwood accepts Medicaid and Medicare.
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Arbor Terrace Norwood accepts Medicaid and Medicare.

Overview of Arbor Terrace Norwood

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Conveniently located in the neighborhood of Norwood, NJ, Arbor Terrace Norwood is a welcoming senior living community, offering excellent assisted living and memory care options. The community offers relaxing accommodations that allows residents to enjoy a restful retirement experience. With an excellent care team always on standby to deliver exceptional care services, such as assistance with daily living activities and medication management, residents enjoy their peace of mind and live their golden years comfortably.

Designed to foster holistic wellness, the community also features a wide variety of activities and amenities for residents’ enrichment and entertainment. A wellness center is available to offer services like a salon and spa for residents’ relaxation, combined with delicious meals that give them the nourishment and energy they need to live actively. Most of residents’ chores are also handled to give them plenty of free time to enjoy their retirement years fully.

Facility Direct Line (201) 379-6637
Facility Direct Line (201) 379-6637
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Bed community size
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 61 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
86%
Rank #159 / 479Occupancy rate — State benchmarkedThis home is ranked 159th out of 479 homes in New Jersey for Occupancy. Shows this facility's occupancy rate versus the New Jersey average, with its Statewide rank out of 479. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in New Jersey that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the New Jersey average: 77%
Occupied beds
86 / 100
Average occupied beds in New Jersey homes 119 beds

Awards

Best Memory Care Community
U.S. News & World Report

License Details

Facility TypeAssisted Living Residence
StatusActive
ExpirationMay 31, 2027
License Number02A026

Ownership & Operating Entity

Arbor Terrace Norwood is legally operated by Arbor Terrace Norwood, and administered by Ms. Denise Cousins.

Officers

Info Officers are individuals or entities with formal legal or financial responsibility for the organization that owns this facility

Shp Vi LLC

Type Of Units

Assisted Living
100 units
Total beds
100 units

Safety & Compliance

Wheelchair Accessible
Secured Perimeter
Emergency SystemsYes
Safety Features24-hour care and secure environment.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMegan Policastro, Principal (per BBB, record updated Jun 2026)

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Nursing Services
24-Hour Staffing

Additional Policies & Features

HousekeepingYes
Linen ServiceYes
Utilities IncludedYes

Amenities & Lifestyle

Dining
Salon & Spa
Housekeeping
Fitness Center
Library
Outdoor Spaces
Activities
Specific ProgramsBridges Program, Concierge Services, Exercise and Wellness Programs, Full Range of Activities
Operating HoursMonday-Sunday: 24 hours

Pricing & Financial Information

IL$6,300 per month
AL$8,400 per month
MC$8,700 per month

Contact Arbor Terrace Norwood

Inspection History

In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.

Since 2020 · 6 years of data 6 deficiencies 5 inspections 3 complaint investigations

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Jersey state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. New Jersey state average
Overall vs. NJ average 0 Worse No metrics in this bucket. 1 At Avg Metrics at New Jersey average:
• Complaint investigations (at NJ avg) 3 Better Metrics better than New Jersey average:
• Total deficiencies (67% below)
• Deficiencies per year (67% below)
• Deficiencies per inspection (40% below)
Latest Inspection November 19, 2025

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNJ Averagevs. NJ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 618 This facility has 67% fewer total deficiencies than a typical New Jersey assisted living residence (6 vs. NJ avg 18).↓ 67% better
Deficiencies per year Info Average deficiencies per year since 2020. 13 This facility has 67% fewer deficiencies per year than a typical New Jersey assisted living residence (1 vs. NJ avg 3).↓ 67% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.22 This facility has 40% fewer deficiencies per inspection than a typical New Jersey assisted living residence (1.2 vs. NJ avg 2).↓ 40% better
Deficiency breakdown Info Per-category split of the 3 deficiencies recorded across all inspections. Counts are compared against the New Jersey state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
3 Routine deficiencies NJ avg: 18.0

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNJ Averagevs. NJ Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 59 This facility has had 44% fewer total inspections than the New Jersey average (5 vs. NJ avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 44% fewer
Complaint investigations Info On-site investigations triggered by complaints filed with New Jersey regulators. 33 This facility has complaint investigations in line with the New Jersey average (3 vs. NJ avg 3).— At avg

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • December 14, 2023 complaint investigation found the facility in substantial compliance with all licensure standards and no deficiencies.
  • February 21, 2022 infection control survey found four deficiencies related to dining services, including hair nets, hand hygiene, glove use, and dish machine temperatures.
  • October 20, 2022 COVID-19 infection control survey found the facility in compliance with state regulations and CDC recommended practices.
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 2-story

Parking Available icon

Parking Available

Exercise program icon
Exercise program icon

Exercise Programs

Transportation services icon
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Transportation Services

Safety systems icon
Safety systems icon

Safety Systems

Recreational activities icon
Recreational activities icon

Recreational Activities

Managed by Denise Cousins

Executive Director

15 years of experience

Denise Cousins serves as Executive Director at Arbor Terrace Norwood, bringing 15 years of senior care experience. She has held leadership roles including Memory Care Director and Assisted Living Director. Denise is dedicated to fostering a warm, engaging community and values strong connections with residents, families, and team members.

Living Spaces & Floor Plans for Arbor Terrace Norwood

Studio
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Shared Room
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Studio
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1 Bedroom
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2 bedroom
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Places of interest near Arbor Terrace Norwood

Address 0.8 miles from city center Info Estimated distance in miles from Norwood's city center to Arbor Terrace Norwood's address, calculated via Google Maps.

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Compare Assisted Living around Old Tappan

The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.

Thrive at Montvale
AL
IL
MC
RC
Montvale (Summit Avenue)140Yes 10 Studio / 1 Bed / 2 BedThrive At MontvaleSahar Edalati 49.3% -3
2
Facility 2
NJ AVG 3
Rank #154 / 422
2
Facility 2
NJ AVG 18
Rank #133 / 413
0.7
Facility 0.7
NJ AVG 2.0
Rank #145 / 413
Sunrise of Old Tappan
AL
HOS
MC
Old Tappan108Yes 33 Studio / 1 Bed / 2 BedSunrise Assisted Living Of Old TappanMrs. Shain Cohen 63.9% -2
1
Facility 1
NJ AVG 3
Rank #80 / 422
5
Facility 5
NJ AVG 18
Rank #184 / 413
2.5
Facility 2.5
NJ AVG 2.0
Rank #258 / 413
Arbor Terrace Norwood
AL
MC
Norwood (West Norwood)100Yes 61 Studio / 1 Bed / 2 BedArbor Terrace NorwoodMs. Denise Cousins 86.0% A5
3
Facility 3
NJ AVG 3
Rank #230 / 422
6
Facility 6
NJ AVG 18
Rank #196 / 413
1.2
Facility 1.2
NJ AVG 2.0
Rank #194 / 413
Harmony Village at CareOne Valley
AL
MC
RC
Westwood98Yes 56 StudioCareone At ValleyMs. Caryn Lynn Cantello 89.8% -12
3
Facility 3
NJ AVG 3
Rank #230 / 422
27
Facility 27
NJ AVG 18
Rank #290 / 413
2.3
Facility 2.3
NJ AVG 2.0
Rank #252 / 413
View all Nearby Homes

Financial Assistance for
Assisted Living in New Jersey

Arbor Terrace Norwood is located in Norwood, New Jersey.
Here are the financial assistance programs available to residents in New Jersey.

Get Financial aid guidance

Managed Long Term Services and Supports

NJ Medicaid MLTSS

Age 65+ or disabled
General New Jersey resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NJ

High urban demand; managed care model.

Benefits
In-home care (5-7 hours/day) Assisted living Respite (240 hours/year) Medical services

JACC (Jersey Assistance for Community Caregiving)

NJ JACC

Age 60+
General New Jersey resident, at risk of nursing home.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
NJ

Higher asset limit; limited funding.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Home modifications (~$1,000 avg.)

Pharmaceutical Assistance to the Aged and Disabled (PAAD)

New Jersey PAAD

Age 65+
General NJ resident, enrolled in Medicare Part D or eligible.
Income Limits (2025) ~$42,142/year (individual), ~$49,209/year (couple).
Asset Limits Not assessed.
NJ

Copays $5 (generic), $7 (brand); covers Part D premiums up to benchmark.

Benefits
Prescription cost reduction ($500-$1,000/year savings) Premium assistance ($20/month above benchmark)

Senior Gold Prescription Discount Program

New Jersey Senior Gold

Age 65+
General NJ resident, enrolled in Medicare Part D or eligible.
Income Limits (2025) ~$42,142-$52,142/year (individual), ~$49,209-$59,209/year (couple).
Asset Limits Not assessed.
NJ

Copays $15 + 50% of remaining cost; no premium assistance.

Benefits
Prescription cost reduction (~$300-$800/year savings)

Medicare Savings Program (MSP)

New Jersey Medicare Savings Program

Age 65+ or disabled
General NJ resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NJ

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Senior Freeze (Property Tax Reimbursement)

New Jersey Senior Freeze

Age 65+ by Dec 31 prior year
General NJ resident, homeowner, paid property taxes.
Income Limits (2025) ~$150,000/year combined household, projected
Asset Limits Not assessed; home ownership required.
NJ

Combines with ANCHOR/Stay NJ via PAS-1; annual application.

Benefits
Tax reimbursement (~$500-$2,000/year) for increases since base year

ANCHOR (Affordable NJ Communities for Homeowners and Renters)

New Jersey ANCHOR

Age 65+ prioritized
General NJ resident, homeowner/renter, paid property taxes/rent.
Income Limits (2025) ~$150,000/year (homeowners), ~$75,000/year (renters).
Asset Limits Not assessed.
NJ

Combines with Senior Freeze/Stay NJ; broader than prior Homestead program.

Benefits
Tax relief (~$700-$1,500/year homeowners, ~$250-$450 renters)

Stay NJ

New Jersey Stay NJ

Age 65+ by Dec 31 prior year
General NJ resident, homeowner, lived in home 10+ years.
Income Limits (2025) ~$500,000/year projected, subject to final regs
Asset Limits Not assessed; home ownership required.
NJ

Up to 50% tax credit (max $6,500); phased implementation.

Benefits
Tax credit (~$3,000-$6,500/year, projected) starting 2026

Universal Service Fund (USF)

New Jersey Universal Service Fund

Age 65+ prioritized
General NJ resident, utility customer, low-income.
Income Limits (2025) ~$3,970/month individual, 185% FPL
Asset Limits Not assessed; income-focused.
NJ

Must owe >$25 on bill; combines with LIHEAP if eligible.

Benefits
Bill credits (~$300-$1,500/year) to cap energy costs at 6% of income

NJ Family Caregiver Support Program (via NFCSP)

New Jersey Family Caregiver Support Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; NJ resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
NJ

21 AAAs; rural/low-income priority.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

New Jersey VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NJ resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NJ

High veteran demand in urban/rural areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Frequently Asked Questions about Arbor Terrace Norwood

What neighborhood is Arbor Terrace Norwood in?

Arbor Terrace Norwood is in the West Norwood neighborhood of Norwood.

Is Arbor Terrace Norwood in a walkable area?

Arbor Terrace Norwood has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Arbor Terrace Norwood?

According to NJ state health department records, Arbor Terrace Norwood's license number is 02A026.

When does Arbor Terrace Norwood's license expire?

According to NJ state health department records, Arbor Terrace Norwood's license expires on May 31, 2027.

What is the occupancy rate at Arbor Terrace Norwood?

Arbor Terrace Norwood's occupancy is 86%.

Does Arbor Terrace Norwood have different floorplan options?

Yes — see the floorplan options available at Arbor Terrace Norwood on this page.

Who is the administrator of Arbor Terrace Norwood?

Ms.. Denise Cousins is the administrator of Arbor Terrace Norwood.

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